QUALITY OF LIFE AT WORK: THE QUEST FOR QUALITY USING THE 5S PROGRAM 1.

INTRODUCTION

This article shows us the concept of quality of life at work today, to improve production and working environment. It addresses mainly the implementation and concept of 5S Program within organizations.

2. Quality of life at work: Concept, Origin, Evolution and Results

2.1Quality of life: Concept According Frana (1996) Concept of quality of life at work, is a joint
stock company involving a diagnosis and implementation of improvements and management, technological and structural innovations, inside and outside of workplace, in order to provide full conditions of development for the realization of the work. The Concept of Dantas cited by France (1996) define the QWL from the point of view of Total Quality Management - TQM: Using 5S, cause and effect diagram and procedures of total quality in health programs, bringing the techniques and concepts of quality management to jobs to develop the quality of life at work. 2.2Quality of life: a brief history

Concern about the quality of life is something that is inherent in man as a consequence of the preservation of its integrity. Society as a whole is filled with elements that relate to search for the integrity of man, especially the technical advances that have contributed to the increase of its life expectancy.
In pursuit of efficiency in organizations, emerged early in the century XX Theories of Scientific Administration created by Taylor with an emphasis on tasks and motivations only wage ignoring that the worker is a human and social and the Classical Theory of Administration, developed by Fayol characterized for emphasis on the organizational structure. (Chiavenato, 1983, quoted by Oueiroz 1996).

The basic functions of management (planning, organizing, controlling and provide motivation for human resources) appear to work with people and groups and among them for achieve organizational objectives (Hersey & Blanchard, 1986 cited by Oueiroz 1996). In this context the motivation appear as a essential factor improvement in the level of performance of workers and their influence in achieving in companys goals. Maslow and Herberg developed theories about the human needing of motivation and satisfaction. Since then other studies

followed bringing a humanistic vision for the companies in which they are necessary for proper working conditions, training and appropriate qualifications. 2.3Quality of life: Evolution We will show now a framework that addresses the historical evolution of the quality of life at work showing their meanings according to each season. EVOLUTIVES CONCEPTION OF QWL
1. QWL as a variable (1959 to 1972) 2. QWL as an approach (1969 to 1974)

FEATURES OR VISIONS
Individual's reaction to the work. Was an investigation to improve the quality of life at work for the individual. The objective was the person before the organization result but, at the same time, sought to bring iimprovements to both the employee as to the direction. Some approaches methods or techniques to improve the workplace and make the job more productive and satisfying. QWL was seen as synonymous of independents groups of work and enrichment of position or design of new plants with integration social and technical. Ideological statement about the nature of work and workers' relationships with the organization. The terms "participative management" and "industrial democracy " often were the ideals of QWL movement. Used against foreign competition, qualitys problems, low rates of productivity and another organizations problems For some projects fail in QVT future, won't be more than a passenger situation.

3. QWL as a method (1972 to 1975)

4. QWL as a movement (1975 to 1980)

5. QWL as everything (1979 to 1982) 6. QWL as nothing (future)

Table 01 Source: NADLER E LAWLER cited JULIO, (1996: 2001)

2.4Criteria and indicators of quality of life at work. One of the best models for research and analysis of QWL is the model developed by Walton, divided into eight categories concept, described in Table 2. CRITERIA 1-Fair and adequate compensation 2-Jobs conditions 3-Using and development of capacities Salary Day of work Security and healthy workplace Salubrity Autonomy Esteem Multiple training INDICATORS

Information about the job 4-Opportunity for growth and safety Career Personal development Stability in employment Liberality Social skill Community values Right guaranteed Privacy Impartiality Freedom of expression Personal life reserved Predictable times Companys image Companys social responsibility

5-Social integration at organization

6-Citizenship

7-Working and personal life

8-Social significance of work

Table 2 Source: Walton Criteria for Quality of Working Life. Adapted from Frana, 1996, p 32.

3. The 5S program: Concept, Source and Reasoning. 3.1 Concept The 5S program is a set of five simple concepts that are able to change your mood, your workplace, how to conduct their daily activities and their attitudes. The term 5S is derived from five Japanese words all starting with the letter S (Seiri, Seiso, Seiton, Seiketsu and that begin with theletter Shitsuke). S and In the interpretation meaning of of characters the original that representthese words from Japanese to English, we managed to find words had an approximate Japanese (Sorting, Systematyzing, Sweeping, Sanitizing and Self-disciplining).

3.2 Source 5S activities began in Japan after the 2nd World War to combat the filth factory, was formally launched in Brazil in 1991 by Christiano Ottoni Foundation. At the beginning were discussed only the first three "S" and later the fourth and fifth. Currently, four other concepts were added, as indicated below, although the name of the method remains the same.

3.2 The meaning of each S 3.2.1 1st S: Reasoning of utilization It is to identify materials, equipment, tools, appliances, necessary and unnecessary information, not using it is unnecessary for the implementation of activities. Note that "keep" is natural instinct of the people. Therefore, the sense of Use assumes that in addition to identifying the excesses and / or waste, we are also concerned to identify "why over" so that preventive measures can be taken to prevent the accumulation of excesses from recurring. The benefits of using this reasoning are the fight against waste, reducing costs, saving resources, recycling materials, more pleasant environment, greater ease of organizing and finding objects, considerable time savings.

3.2.2 2nd S: Reasoning of Ordination It is define appropriates places and criteria to stock, store or dispose of materials, equipment, tools, appliances, information and data to facilitate its use and handling, facilitate the search, location and custody of any item. Popularly means "everything in its place." In determining the appropriate places, it is adopted as a criterion the facility for storage, identification, handling, recovery and return to original location after use, consumption of the older items first, among others. The benefits of using this reasoning are time savings, facility of finding what you need, reducing rework, improved preservation of its assets, rapid movement of people and materials, improved inventory control, reduced conflict and stress unsuccessful searches, and more comfort and better working environment.