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Charles MacPherson Associates Inc. is pleased to announce that it is now offering two different courses in housekeeping:
ince 1996 Charles MacPherson Associates Inc. has been teaching and training service staff around the world in settings that include luxury hotels, private clubs, cruise ships and private homes. Over and over we hear from our diverse clientele that they wish for an organization that teaches housekeeping as a profession. We have listened and responded. The mandate for our hospitality housekeeping program is to teach the essential skills required to provide stellar service to guests and/or members of luxury hotels, resorts and clubs. The program can be delivered at the Housekeeper Supervisory level as a Train the Trainer exercise or the program can be delivered directly to front-line housekeeping staff. The program has been designed for delivery on-site at the clients location. In addition, the program is easily customized to meet the specific training needs of your specific location.
Professional Instructors
Charles MacPherson Associates Inc. brings a commitment to excellence to all its enterprises and our on-site training is no exception to this approach. Each of our instructors brings a minimum of 10 years experience in their respective fields.
Modules
The Hospitality Housekeeper Training program has a modular design. The program can either be taught in its entirety or classes can be taken individually or bundled to meet the requirements of you and your location. It is recommended that Class #1 always be included in any bundled selection.
bottom, left to right technique of cleaning and are introduced to preferred cleaning products for the various surfaces they are likely to encounter within the hotel. Additionally, a significant portion of the class is dedicated to cross-contamination, its dangers, most common causes and techniques for the reduction of potential risks. This class will also address specialty items such as televisions, safes, artwork, and the often-overlooked disinfection of the remote control and telephone. Class #5 Setting the Scene - General Living Area Thorough and consistent detailing of a hotel room is key to creating a positive first impression with Guests. Using the skill of the Housekeepers Eye, students will learn how to set an appealing scene through suite detailing of the living area that includes furniture placement, lighting, positioning of drapery and sheers, and the placement of informational and promotional material within the suite. Class #6 Setting the Scene - Bedrooms & Bathrooms Students learn how to take the principles of Class #5 and apply them to the bedroom and bathroom. The lesson includes understanding turndown service and its variations, nightstand appointment as well as towel and amenity presentation. Class #7 Interacting with the Hotel Guest Housekeepers will inevitably interact with Guests. This class provides students with the skills to make each of those interactions successful. This includes understanding the profile of the average Guest, making a positive first impression, avoiding negative non-verbal communication, the challenges of cross-cultural communication, dealing with special requests and how to handle Guest belongings. Additionally, students will learn through case situations how to manage Guest privacy.
For more information on this or any other of our Training Courses, please visit our website www.charlesmacpherson.com or feel free to call us at:
toronto
507 King Street East, Suite 100 Toronto, ON M5A 1M3 Canada Tel 416.369.1146 Fax 416.369.1743
ne w yor k
134 West 82nd, Suite 3B New York, NY,10024 USA Tel 212.877.6962 Fax 917.441.0064
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