A PROJECT ON

CUSTOMER QUERY TRACK

Submitted in partial fulfillment of the requirement for the award of
BACHELOR OF TECHNOLOGY IN INFORMATION TECHNOLOGY 20010-2011

ABSTRACT
This project is mainly used to track the queries of the customers in the organization and resolve the queries. This Project also sends the services to the customer to find out the customer satisfaction and employee performance. The system has a major problem in finding the product support and service activities that are undertaken by the employees. Once the products have installed at the clients site, the cycle of warranty maintenance starts. To keep the customers in a proper chain of satisfaction the system needs the data to be organized in a proper relational way. The project is to maintain the relational communication among the project is to maintain this relational communication among the data, such that consistency, reliability and integrity can be achieved. The major technicality within the system lies in managing the coordination among the sales and service departments, which is the major hold upon the system to gain or achieve profits. The project has been planned to be having the view of distributed architecture, with centralized storage of the database. The application for the storage of the data has been planned. Using the constructs of MS-SQL Server and all the user interfaces have been designed using the ASP.Net technologies. The database connectivity is planned using the SQL Connection methodology. The standards of security and data protective mechanism have been given a big choice for proper usage. The application takes care of different modules and their associated reports, which are produced as per the applicable strategies and standards that are put forwarded by the administrative staff. The entire project has been developed keeping in view of the distributed client server computing technology, in mind. The specification has been normalized up to 3NF to eliminate all the anomalies that may arise due to the database transaction that are executed by the general users and the organizational administration. The user interfaces are browser specific to give distributed accessibility for the overall system.

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LIST OF CONTENTS
S.No Title 1. INTRODUCTION 1.1 INTRODUCTION TO PROJECT 1.2 ORGANIZATION PROFILE 1.3 PURPOSE OF THE PROJECT 1.4 PROBLEM IN EXISTING SYSTEM 1.5 SOLUTION OF THESE PROBLEMS 2. SYSTEM ANALYSIS 2.1INTRODUCTION 2.2 SYSTEM WORKFLOW 2.3 STUDY OF THE SYSTEM 2.4 PROPOSED SYSTEM 2.5 INPUT & OUTPUT 2.6 PROCESS MODELS USED WITH JUSTIFICATION 3. LITERATURE SURVEY 3.1 INTRODUCTION TO .NET FRAMEWORK 3.2 ASP.NET 3.3 C#.NET 3.4 SQL SERVER 4. FEASIBILITY REPORT 4.1 TECHNICAL FEASIBILITY 4.2 OPERATIONAL FEASIBILITY 4.3 ECONOMIC FEASIBILITY 5. CODING 12 12 16 22 26 30 30 31 31 33 Page.No 1 1 1 3 3 3 4 4 4 7 9 10 11

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6. SOFTWARE REQUIREMENT SPECIFICATIONS 6.1 FUNCIONAL REQUIREMENTS 6.2 HARDWARE SPECIFICATIONS 6.3 PERFORMANCE REQUIREMENTS 7. SYSTEM DESIGN 7.1 INTRODUCTION 7.2 SYSTEM WORKFLOW 7.3 NORMALIZATION 7.4 E-R DIAGRAM 7.5 DATA FLOW DIAGRAMS 7.6 DATA DICTIONARY 8. SYSTEM TESTING AND IMPLEMENTATION 8.1 INTRODUCTION 8.2 STRATEGIC APPROACH OF SOFTWARE TESTING 8.3 UNIT TESTING 8.4 DISCUSSION AND RESULTS 9. SYSTEM SECURITY 9.1 INTRODUCTION 9.2 SECURITY IN SOFTWARE 10. CONCLUSION &FUTURE ENHANCEMENTS 10.1 CONCLUSION 10.2 FUTURE ENHANCEMENTS 11. REFERENCES 44

40 40 45 46 46 47 48 49 50 60 63 63 63 64 75 89 89 89 91 91 92 93

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LIST OF FIGURES
Fig. No
2.1 7.1 7.2 7.3 7.4 7.5 7.6 7.7 8.1 8.2 8.3

Name of the Figure

Spiral Model System Work Flow E-R Diagram Data Flow Diagram Context level a)1st level DFDS DFD For New Company Creation DFD For New Product Creation b)2nd level DFDS DFD For New Product Creation c)3rd level DFDS

Page Nos
06 47 50 55 56 57 58 59 64 68 69

DFD For New Product Creation Approaches to Software Testing Use Case Model Over view

Use Cases Of Customer Query Track Interface Of Admin

8.4

70 Use Cases Of Customer Query Track Interface Of User Sequence Diagram for home page Sequence Diagram for user interface Sequence Diagram for admin interface 72 73 74

8.5 8.6 8.7

LIST OF ABBREVIATIONS

S.NO
1 2

SYMBOL
MIME GUI

DESCRIPTION
Multi Purpose Internet Mail extension Graphical User Interface v

3 4 5 6 7 8 9 10 11 12

SDLC CTS JIT IIS RAD DLC OLEDB OLTP DSI ERD

System Development Life Cycle Common Type System Just In Time Internet Information Service Rapid Application Development Dynamic Link Library Object Linking & Embedding Data Base Online Transaction protocol Decision Support System Entity Relation diagrams

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