Week 3, Day One: Correspondence (pt.

1)
Teacher: Kevin Garvey Observer: N/A Date & Time: 4/10/12, 6:00-8:00 pm Context: English for Business Purposes over the phone and CMC Room: 101 Expected numbers: 15 Class level: Intermediate Focus: Listening and Comprehension.

Teaching aids: Audio samples; phone conversation samples in audio and in print; worksheet for listening exercise; language journals Learner objectives: Become familiar with phone Personal aims: Introduce Ss to phone etiquette and style in EBP, and what "successful" etiquette and styles, have them practice and conversation means. discuss ideas about success, then test out comprehension with a listening worksheet Anticipated problems for students: Difficulty understanding authentic phone conversation. Difficulty with anticipating natural EBP conversation (worksheet) Solution: Practice with the tapes over and over; assign more listening for homework and extended practice. Review previous lesson on common sentence pairs (week 2)

Anticipated problems for teacher: Brief, adequate Solution: Use authentic, straight-forward explanation of cultural aspect of phone etiquette. Giving material. Reassure Ss that they only need enough time for Ss to listen to the tapes and grasp the to hear the main points for comprehension. material. Procedure Play the "Telephone Game" Listen to NES and NNES accents through Voxopop recordings Discuss: Which accents are easiest/hardest to understand? Why? Phone Strategies: How to ask for clarification, when to interrupt/concede a turn, summarize a point, opening/closing etiquette Listen to Audio samples of Phone conversations; discuss "successful" and "unsuccessful" conversations. Why were they successful? Why were they unsuccessful? Break Discuss answers given for "successful" and "unsuccessful" conversation samples. Discuss speaker Phase Warm-up Listening Speaking Lecture Timing 10 minutes 5 minutes 10 minutes 10 minutes T-S T Interaction T-S

Listening

10 minutes 5 minutes 15 minutes

Listening and

T-S

confidence, fluency, slang, etiquette and timing Pass out hand-out of "A-B" conversation with the "B" lines removed out of context and listed along the bottom. Ss match the "B" lines to the conversation. Then, the class listens to the tape to check their answers. (If time) play 2nd listen-and-choose-the-response exercise HOMEWORK: "In your journal: Do you like talking over the phone? Why or why not? Do you talk over the phone a lot? A little? What kind of conversations do you have over the phone? Are they professional or casual? What is different when you talk in person?" Post-Lesson Notes: 1. What went well? 2. What didn't go well? 3. Did I make any changes during class? 4. Were the materials appropriate/sufficient? 5. Were the Ss engaged? 6. Were there any clear strong/weak points? 7. Were the teaching aids appropriate/sufficient? 8. Does it flow into the next lesson?

Speaking Listening and Critical Thinking

15 minutes 5 minutes

T-S