A Project Study Report On Training Undertaken at

TRAINING & DEVELOPMENT AT IMPERIAL PALACE, GOREGAON MUMBAI

Submitted in Partial fulfillment for the Award of degree of Master of Business Administration

Submitted By: DIVYA CHAUDHRY MBA 3rd Semester

Submitted To: Mr. ANSHUL MATHUR Assistant Professor of MBA

2010-12 ARYA INSTITUTE OF ENGINEERING & TECHNOLOGY, KUKAS JAIPUR

Preface The underlying aim of the summer internship project as an integral part of M.B.A program is to give presentation by the students on the issue. The topic of my seminar is TRAINING & DEVELOPMENT AT IMPERIAL PALACE contains complete information about the training and development programs carried out in the hotel. What techniques are used to carry out the development and training of employees effectively? It gives details of the methods of training used, the factors to be considered before imparting training, the need of training and the results obtained after training and whether the training programme has been successful.

ACKNOWLEDGEMENT

I express my sincere thanks to my project guide Mr. Anshul Mathur (Faculty of MBA) Department for guiding me right from the inception till the successful completion of the project. I sincerely acknowledge him for extending his valuable guidance, support for literature, critical reviews of project and the report and above all the moral support he had provided me with all stages of this project.

I would also like to thank the supporting staff of IMPERIAL PALACE, MUMBAI for their help and cooperation throughout the project.

DIVYA CHOUDHARY MBA Third Semester

EXECUTIVE SUMMARY
Tourism in India is the largest service industry, with a contribution of 6.23% to the national GDP and 8.78% of the total employment in India. India witnesses more than 5.5 million annual foreign tourist arrivals and 740 million domestic tourism visits. The tourism industry in India generated about 100 US$ billion in 2008 and that is expected to increase to US$275.5 billion by 2018 at a 9.4% annual growth rate. In the year 2010, 17.9 million foreign tourists visited India. According to World Travel and Tourism Council, India will be a tourism hotspot from 20092018,having the highest 10-year growth potential. The Travel & Tourism Competitiveness Report 2007 ranked tourism in India 6th in terms of price competitiveness and 39th in terms of safety and security. Despite short- and medium-term setbacks, such as shortage of hotel rooms, tourism revenues are expected to surge by 42% from 2007 to 2017. India's 5,000 years of history, its length, breadth and the variety of geographic features make its tourism basket large and varied. It presents heritage and cultural tourism along with medical, business and sports tourism. India has a growing medical tourism sector. The experience here at Imperial has been amazing, when time flew away, just could not realize, it was a fabulous project to work upon, and as has been accomplished timely so also feeling good about it, by working in Imperial , the researcher was exposed to a professional organization for the first time, so understood many other things of day-in and day-out affairs not just of office working but other things as well. By conducting the study as a comparative study, it has benefitted more to the organization, as the recommendations generated through findings and observation are actually fruitful and hopefully will prove profitable and beneficial for the organization. The culture at Imperial is very warm and welcoming, hope it creates wonders always! And reaches unimaginable heights among its competitors, it is a good organization to work with, but, you just need to be ethical, and trustworthy, because we strictly follow the motto : Imperial Care For You !

Contents
1. Introduction to industry 2. Introduction to organization 3. Research Methodology
3.1 Title of the study 3.2 Duration of the Project 3.3 Objective of study 3.4 Type of Research 3.5 Sample size and method of selecting sample 3.6 Limitation of study

4. Data Analysis & Interpretation 5. Conclusion 6. Suggestion 7. Bibliography