Dr.

Syed Arshad Raza

OBJECTIVE To work in an academic and research oriented environment.

House No. 237/B, Unit No. 5, Latifabad, Hyderabad, Pakistan Mobile: (+92)3072277667 Landline: (+92)223863275 arsh127@hotmail.com

RESEARCH INTERESTS Data/Information Visualization, Information Systems Analysis, Development and Management, Web Applications Development, Database Systems, Computer Graphics, Iterative Heuristics, E-Commerce, Data mining, Neural Networks.

EDUCATION Doctor of Philosophy (PhD) in Management Information Systems, School of Management Edith Cowan University (ECU) Western Australia. Master of Science (MS) in Information and Computer Science, King Fahd University of Petroleum and Minerals (KFUPM) Dhahran, Saudi Arabia, May 2001, Cumulative GPA 3.460. Bachelor of Engineering (BE) in Mechanical Engg., NED University of Engg. & Tech. Karachi, Pakistan, June 1997.

ACADEMIC RESEARCH PhD Thesis (Management Information Systems MIS) Systemic Problems related to Multiple Stakeholders in Information Technology adoption and use in Organizations: A Systems Thinking Perspective (January 2012). Supervised by Prof. Craig Standing, School of Management, Edith Cowan University, Western Australia.

Masters Thesis (Information & Computer Science ICS) Visualization with Spline using a Genetic Algorithm (May 2001). Supervised by Prof. Muhammad Sarfraz, Department of Information & Computer Science, King Fahd University of Petroleum and Minerals (KFUPM). Currently: Professor Department of Information Science, College for Women, Kuwait University. Undergraduate Project (Bachelor of Mechanical Engg. BE) A Computer based Simulation of a Diesel Engine Combustion Process (May 1997). Supervised by Prof. Nazimuddin Qureshi, Dean Faculty of Mechanical & Manufacturing Engineering, NED University of Engg. & Tech., Karachi, Pakistan.

EXPERIENCE 05-2011 to 08-2011 IT Consultant CRM Online Pty Ltd, Western Australia. Sessional staff (Tutor) School of Management, Edith Cowan University, Western Australia. Courses: MBA5709 (Information Systems Challenges in Management). Graduate MIS1600 (e-Business Systems). Under-Grad 04-2010 to 05-2010 Team member Research Evaluation Team at ECU Worked with the Office of Research and Innovation for the evaluation of research at ECU for Excellence in Research for Australia (ERA). Lecturer Department of Accounting and Management Information Systems, King Fahd University of Petroleum & Minerals (KFUPM), Dhahran, KSA. Courses: MIS 105 (Introduction to Computer Applications). Under-Grad MIS 215 (Principles of Management Information Systems). UnderGrad MIS 410 (Management Support Systems) Labs. Under-Grad Academic Advising: Advised students in their CO-OP/Senior Projects in the analysis, design and development of computer based applications solving and automating real life problems. As Co-op Advisor: 60 As a panel member: 120

02-2009 to 10-2010

09-2001 to 6-2008

Web Development: Worked in the website development team for the College of Industrial Management (CIM) at KFUPM. 09-1998 to 08-2001 Research Assistant Department of Information & Computer Science, King Fahd University of Petroleum & Minerals (KFUPM), Dhahran, KSA. Research: Worked under the supervision of Dr. Muhammad Sarfraz to design, analyze, and implement algorithms to support Data Visualization in Computer Graphics.
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Worked under the supervision of Dr. Muhammad Sarfraz to apply Iterative heuristics(Genetic Algorithm) in Font Design.

Systems Analysis, Design & Development: Designed and developed a University Applicants' Database System using Oracle as backend data store and Developer/2000 at the presentation layer.

Developed an On-line Exam System using Java Server Pages (JSP) Technology at the presentation layer and Java beans to implement application logic. Worked in the development team of College of Computer Science and Engineering (CCSE) Arabic Website.

Administrative Work: Worked in the KFUPM library Computer section.

Worked on Windows NT/Unix Help Desk.

TEACHING EVALUATIONS King Fahd University of Petroleum & Minerals (KFUPM)

Academic Term Year Student Evaluation Score (out of 10) 2001/02 011 MIS105 Introduction to Computer Applications 7.78 012 MIS105 Introduction to Computer Applications 8.08 2002/03 021 MIS105 Introduction to Computer Applications 7.74 022 MIS105 Introduction to Computer Applications 8.30 2003/04 031 MIS105 Introduction to Computer Applications 8.4 032 MIS105 Introduction to Computer Applications 8.81 032 MIS215 Principles of Information Systems 8.82 2004/05 041 MIS105 Introduction to Computer Applications 8.73 041 MIS215 Principles of Management Information Systems 8.92 042 MIS105 Introduction to Computer Applications 8.25 042 MIS215 Principles of Management Information Systems 8.41 2005/06 051 MIS105 Introduction to Computer Applications 8.25 051 MIS215 Principles of Management Information Systems 8.59 052 MIS215 Principles of Management Information Systems 7.95 2006/07 061 MIS215 Principles of Management Information Systems 8.51 062 MIS105 Introduction to Computer Applications 8.45 062 MIS215 Principles of Management Information Systems 8.94 2007/08 071 MIS215 Principles of Management Information Systems * 072 MIS215 Principles of Management Information Systems * 072 MIS410 Management Support Systems * *Evaluation scores not available as I moved to Australia for further studies in 2008. Course Course Name Code

Edith Cowan University (ECU), Western Australia The student evaluation sheets are attached separately. TEACHING PREFERENCES (But not limited to) Systems Analysis & Design Information Visualization Database Design & Development Computer Programming Information Systems Development E-Commerce Information Systems Management Change Management Web Applications Development Iterative Heuristics Organizational Behavior Programming Languages IS Theory & Practice Systems Thinking & its Applications

ACADEMIC PROJECTS Acted as project advisor in around 60 Coop/Senior projects during lecturer ship at King Fahd University of Petroleum and Minerals (KFUPM) Saudi Arabia. The companies are mentioned in a pair of brackets. 1. Skill Matrix System (National Commercial Bank) 2. Dispensary System (Al-Safa Social Charity) 3. Managing Documents by Integrating Databases with Intranets (Saudi Aramco) 4. Shareholders Voting System (Saudi American Bank, Samba) 5. Reporting System (Samba) 6. Tahseen Database System (Tahseen Group) 7. Terminal Processing System (SaudiAramco) 8. Design of an installment payment system (Al-Oula Company) 9. Computer Hardware Maintenance System (Saudi Telecom) 10. Analysis of Riyadh Bank Technical Quality and Security (Riyadh Bank) 11. Reporting System for Cost Control Group (Saudi Aramco) 12. Software Analysis and Quality Control (Riyadh Bank) 13. Training, Improvement and Education System (Chamber of Commerce, Eastern Province) 14. Hardware Inventory Control System (Saudi Aramco) 15. Query System for Managers (Samba Financial Group) 16. Technical Studies Institute Registration System (Somac-IT Saudi Arabia) 17. Car Maintenance System (Saudi Telecom) 18. Office Equipment System (Saudi Aramco) 19. Career Development in Saudi Aramco using SAP (Saudi Aramco) 20. Authorization and Technical Support using SAR R/3 (Saudi Aramco) 21. Sales Supervisors Market Visits Reporting System (Binzagr) 22. Passport Management System (Saudi Electricity Company) 23. Customer Request Processing System (Saudi Telecom Company) 24. Debit Cards Issuance and SMS Notification System (National Commercial Bank) 25. Reports Consul System (Riyadh Bank) 26. Customer Feedback System (National Commercial Bank) 27. Management Information System using Oracle 9i (Binzagr) 28. Legal Affairs Division System (Saudi Electricity Company)
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29. Analyzing Etiman System (Chamber of Commerce, Eastern Province) 30. Customer Follow-up System (Chamber of Commerce, Eastern Province) 31. Aujan Industries Supplies Inventory System (Aujan Industries) 32. Eastern Region Hot Recovery site for Business Continuity Department (Riyadh Bank) 33. System Development and Modifications Requirements System for Prince Sultan Hospital Al-Hada 34. Payroll System (Saudi Telecom Company) 35. Design and Analysis of Health care System in SAP R/3 (Saudi Aramco) 36. Activities Monitoring System (Saudi Aramco) 37. Account Profitability Report System (Saudi American Bank, Samba) 38. Call Centers Information System (Saudi Telecom Company) 39. IT File Managing System (Saudi Aramco) 40. Material Document Link in SAP R/3 (Saudi Aramco) LIST OF PUBLICATIONS Refereed Journal Papers [1]* Raza, S. A., & Standing, C. (2011). A systemic model for managing and evaluating conflicts in organizational change. Systemic Practice and Action Research, 24(3), 187-210, DOI: DOI:10.1007/s11213-010-9186-0. [2]*Syed Arshad Raza and Craig Standing (2010), Towards a systemic model on information systems' adoption using critical systems thinking, Journal of Systems and Information Technology, Vol. 12 Issue 3, 196209, ISSN: 1328-7265, DOI: 10.1108/13287261011070821. Journal Papers in Progress *Identifying information needs of multiple stakeholders using Critical Systems Heuristics *Exploring systemic problems in IS adoption using Critical Systems Heuristics Book Chapters [3] Sarfraz, M., Raza, S.A. and Baig, M.H. (2005), Computing Optimized Curves with NURBS Using Evolutionary Intelligence, Lecture Notes in Computer Science Vol.3480: Computational Science and Its Applications, Eds.: Gervasi,O., Gavrilova, M.L., Kumar, V., Lagan, A., Lee, H.P., Mun, Y., Taniar, D., Springer-Verlag, ISSN 0302-139743, pp. 806 815. [4]#Sarfraz, M., and Raza, A., (2002), Visualization of Data using Genetic Algorithm, Soft Computing and Industry: Recent Applications, Eds.: R. Roy, M. Koppen, S. Ovaska, T. Furuhashi, and F. Hoffmann, ISBN: 1-85233-5394, Springer, 535 - 544. [5]#Sarfraz, M., and Raza, A., (2002), Towards Automatic Recognition of Fonts using Genetic Approach, Recent Advances in Computers, Computing, and Communications, Eds.: N. Mastorakis and V. Mladenov, ISBN: 9608052-62-9, WSEAS Press, 290-295.
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Refereed Conference Papers [6]*Syed Arshad Raza and Craig Standing (2011), Critical Systems Heuristics: A Tool for the Identification of Information Needs of Multiple Stakeholders in a Web Portal Project. Paper presented at AIM Conference, held at the Reunion Island, May 25-27, 2011. [7]*Syed Arshad Raza and Craig Standing (2010), A Critical Systems Thinking Perspective for IS Adoption, The 5th Biennial ANU Workshop on Information Systems Foundations: Theory Building in Information Systems, September/October, Canberra, Australia. [8]*Syed Arshad Raza and Craig Standing (2008), Systemic Problems in Information Technology Adoption and Use: A Systems Thinking Perspective, Proceedings of ANZSYS08 Conference, December 2008, Perth, Australia. [9]^S. A. Raza, M. Sarfraz and M. Sadiq Sohail, (2006), An Evolutionary Algorithm based Tool for Data Visualization with Application in Business, The Proc. Advances in Global Business Research, AGBA Third Annual Congress, January 2006, Kuala Lumpur, Malaysia. [10]^Muhammad Sarfraz, Syed Arshad Raza and Humayun Baig (2005), Computing Optimized Curves using Evolutionary Intelligence, Computational Science and Its Application (ICCSA) Proceedings of International Conference of Computational Science and its Applications, Singapore, May 9-12, 2005. [11]^S. A. Raza and Waleed Ba-Hamdan (2004), Human Identification in Information Systems using Biometrics: An Enquiry into the Islamic Perspective Application, The Proceedings of 5th International Conference on Accounting, Commerce and Finance: The Islamic Perspective, June 2004, Brisbane, Australia. [12]#Sarfraz, M, and Raza, A., (2002), Visualization of Data with Spline Fitting: A Tool with a Genetic Approach, The Proc. International Conference on Imaging Science, Systems, and Technology (CISST'2002), Las Vegas, Nevada, USA, CSREA Press, USA, 764-770. [13]#Sarfraz, M, and Raza, A, (2002), Visualization of Data using Genetic Algorithm, The Proceedings of the Fourth KFUPM Workshop on Information and Computer Science: Internet Computing (WICS2002), Saudi Arabia, ISBN: 9960-07-187-1, 253-265. [14]#Sarfraz, M, and Raza, A, Visualization of Data using a Genetic Algorithm, WSC 6th Online World Conference on Soft Computing in Industrial Applications, September 10-24, 2001. *Extracted from PhD Research #Extracted from MS Research ^Collaborative Research
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[15]#Sarfraz, M., and Raza, S. A., (2001), Capturing Outline of Fonts using Genetic Algorithm and Splines, The Proceedings of IEEE International Conference on Information Visualization-IV2001-UK, IEEE Computer Society Press, USA, 738-743. CURRENT RESEARCH TOPICS/PAPERS IN PROGRESS 1. Study of systemic problems in information systems adoption using critical systems thinking (PhD research topic) 2. Model development for conflicts in information system development and use 3. Issues in the implementation and use of portals in organizations 4. Multi-objective evolutionary algorithms in the area of Data/Information visualization. 5. Application of evolutionary algorithms and neural networks to solve business problems related to customer behaviour prediction and market basket analysis. 6. Application of Parallel Genetic Algorithm in Data/Information Visualization. REVIEW/PROFESSIONAL EXAM ADMINISTRATION Reviewer for the Journal of Systems and Information Technology (JSIT). Reviewer for the 5th Biennial ANU Workshop on Information Systems Foundations: Theory Building in Information Systems, September 30-October 1, 2010, Canberra, Australia. Administered Certified Internal Auditor (CIA) Examination, November 2006. PROJECTS

Funded Projects 1. Developed an on-line course development project for course EE-360 on Electrical Energy Conversion, funded by the Deanship of Academic Development (DAD) KFUPM (Completed in 2008). 2. Developed an on-line course project for Electric Circuits II (EE-205) on Power Systems and Control (Theory and Circuits), funded by the Deanship of Academic Development (DAD) KFUPM. (Completed in the year 2006) 3. Research project on Development of a Neural network based Predictive Model for revealing Customers Perceptions of Foreign Products in Saudi Market approved in February 2007 (Proposal Reference No. IP2007/47- Not initiated due to PhD scholarship received from Edith Cowan University, Western Australia).

Others 1. Customer Relationship Management application implemented in SugarCRM for The Kanga Group Pty Ltd, a multi-national group with its Head Office in Sydney, Australia. (Completed in August 2011) 2. Online Examination System using Java Server Pages. (Completed in 2000) 3. Students Application Processing System for the College of Graduate Studies using Oracle7 & Developer2000. (Completed in 1999)

WORKSHOPS/SEMINARS/PAPER PRESENTATIONS Presented a paper on A Critical Systems Thinking Perspective for IS Adoption, Information Systems Foundations (ISF) Workshop, September/October 2010, Canberra, Australia. Presented a paper on Systemic Problems in Information Technology Adoption and Use: A Systems Thinking Perspective, ANZSYS08 Conference, December 2008, Perth, Australia. Presented a seminar on Systemic Problems related to Multiple Stakeholders in Information Technology adoption and use in Organizations: A Systems Thinking Perspective, November, 2008, School of Management, Faculty of Business & Law, Edith Cowan University, Western Australia. Attended a workshop on "Wi-Fi solutions by ARUBATM", January 28, 2007, Dhahran, Saudi Arabia. Attended a symposium on "e-Services in the Eastern Province of Saudi Arabia", December 12-13, 2006. Presented a paper on An Evolutionary Algorithm based Tool for Data Visualization with Application in Business AGBA Third Annual World Congress January 2006, Kuala Lumpur, Malaysia. Presented a paper on Visualization of Data using a Genetic Algorithm, at NED University of Engineering and Technology, Karachi, July 2005. Attended a Series of Seminars and Workshops organized by Microsoft Gulf Developers Conference (GDC) 2005 in Riyadh, April 10-12, 2005. Presented a paper on Human Identification in Information Systems using Biometrics: An Enquiry into the Islamic Perspective Application, in 5th International Conference on Accounting, Commerce and Finance: The Islamic Perspective, June 2004, Brisbane, Australia.

Attended a Workshop on Smart Card, April 8-10, 2004, KFUPM, Dhahran, Saudi Arabia.. Presented a paper on Visualization of Data using Genetic Algorithm in the Fourth KFUPM Workshop on Information and Computer Science: Internet Computing (WICS2002), Saudi Arabia.

TEACHING/SHORT COURSE CERTIFICATIONS Certified by the Centre of Learning and Teaching (CLT) @ ECU for attending the following short courses on teaching: PDC111Teaching@ECU: Getting Started, February 2009. PDC112Teaching@ECU: Sessional Teaching, February 2009.

Certified by the Deanship of Academic Development KFUPM on attending the following workshops: 1. Advanced Workshop II on Macromedia Flash MX 2004 Pro. as Authoring Tool to build e-learning Course Content, December 25, 2005January 3, 2006. 2. Graduates for Tomorrows World: Developing University Curricula and Teaching for Generic Attributes, September 4, 2005. 3. Evaluating the Quality of Teaching: An Institutional Framework, September 3, 2005. 4. Online Content Development Using Macromedia Flash, May 15-24, 2005. 5. Introduction to Computer Graphics, December 11-20, 2004. 6. Experience Sharing in developing on-line courses, May 26, 2004. 7. Computer Graphics & Illustration Techniques using Adobe Illustrator, April 25-May 4, 2004. 8. Introduction to Web CT, March 6-15, 2004. 9. Critical Thinking, September 7-10, 2003. 10. Content Development for Web-based Courses Using Macromedia Authorware and Flash, August 31 to September 3, 2003. 11. Increasing Effectiveness as a University Teacher, September 9-11, 2002. 12. How to be an Effective University Teacher, September 7-8, 2002.
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13. Striving for Excellence in University Teaching and Learning, August 27-29, 2001. 14. Preparing to Teach: Instructional Development Program for Recently Appointed Faculty, August 26-27, 2001. AWARDS/SCHOLARSHIPS PhD Student Paper Award in Association of Information Management (AIM) 2011 Conference, held at the Reunion Island, May 25-27, 2011. Research Award from Faculty of Business & Law, Edith Cowan University (2010). Edith Cowan University International Post-Graduate Research Scholarship (ECUIPRS) (July 2008 to date) Recognition of ten years of service at KFUPM (1998-2008) (Awarded in May 2008) Research Assistantship at KFUPM (August 1998 June2001). University Merit Scholarship at NED (1992). Best Student of the Year Award 1990 (Public School Hyderabad, Pakistan). Shield of Honor awarded by Syed Muzaffar Hussain Shah, Ex-Chief Minister of Sindh Province (Pakistan), 1990. Gold Medal for securing first class first position in Matriculation Examination, 1989, Hyderabad Board, Sindh, Pakistan. Merit Scholarship by the Ministry of Education Islamabad (Pakistan) for standing First Class First Position in Secondary School Certificate Examination, 1989. DISTINCTIONS Faculty Finalist in the Three Minutes Thesis (3MT) Competition for the Faculty of Business & Law, held August 16, 2010. President ECU Islamic Society (ECUIS) (June 2009 date) Director Global Communication, Academy for Global Business Advancement (November 2006 May 2008). Also developed AGBAs website. Head Web Development Team BFSA (Badminton Federation of Saudi Arabia). Developed a website for BFSA. Won Bronze medal in the KFUPM Rectors Cup Badminton Tournament 2006. Won Dhahran Invitational Badminton Tournament 2005. Won Bronze medal in the KFUPM Rectors Cup Badminton Tournament 2003. Developed a website for KFUPM Badminton Group. SOFTWARE SKILLS Programming Languages C#, C, Java, Visual Basic, Assembly. Web Development HTML, Java Server Pages, MS Front Page, Macromedia Dream Weaver. Operating Systems SunOS, Unix, Windows NT 4.0, Windows 95 & 98, Windows 2000.
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DBMS Oracle/SQL, Developer/2000, MS Access Others SugarCRM, Mat lab, Macromedia Flash, Adobe Photoshop, Macromedia Authorware, and LateX.

ADMINISTRATIVE SERVICES/RESEARCH GROUP

Status Member President Committee/Group Level ECU Google Group Edith Cowan University, WA ECU Islamic Edith Cowan Society (ECUIS) University, WA Date 2009date 2009date Tasks/Accomplishments A discussion forum for research ideas/ problems A body for religious and social issues of Muslim students and staff. Coordinating with university, organizing events A collaborative research group aimed to marry multidisciplinary theories and techniques for the advancement of research Actively participated in the design and development of MIS Curriculum Discussion forum for departmental issues, planning and policy implementation Evaluating books to be opted as text books in MIS courses Involved a self-reflective exercise for Accounting & MIS program evaluation. Actively participated in data analysis and final report preparation Third KFUPM Workshop on Information & Computer Science (WICS) 2000.

Member

Computer Graphics Group

Department of Information & Computer Science, KFUPM, KSA Department of Accounting & MIS, KFUPM, KSA Department of Accounting & MIS, KFUPM, KSA Department of Accounting & MIS, KFUPM, KSA Department of Accounting & MIS, KFUPM, KSA

19982007

Member

Member

MIS Curriculum Committee (Standing) Departmental Council (Standing) Text Book Committee (Standing) Program SelfAssessment Committee (Ad hoc)

20012008 20012008 20052008 20052007

Member

Member

Member

Printing and Publishing Committee for WICS (Ad hoc)

Department of Information & Computer Science, KFUPM, KSA

2000

FUTURE SKILL DEVELOPMENT PLANS 1. Getting acquaintance with Oracle 10g environment. 2. Learning the following modules in SAP. Procurement Financial Accounting Plant Maintenance Forecasting

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REFEREES 1. Prof. Craig Standing, School of Management, Edith Cowan University, Western Australia, Tel: (+618) 63045545, E-mail: c.standing@ecu.edu.au
2. Prof. Muhammad Sarfraz, Department of Information Science, College for

Women, Kuwait University, P.O. Box 5969 Safat 13060, Kuwait. Tel: (+965) 4983109, Fax: (+965) 2514252, E-mail : prof.m.sarfraz@gmail.com, muhammad.sarfraz@ku.edu.kw 3. Dr. Muhammad A. Al-Khaldi, Dean of Faculty & Personnel Affairs, KFUPM Box# 149, Dhahran, 31261, KSA. E-mail: makhaldi@kfupm.edu.sa 4. Dr. M. Sadiq Sohail, Associate Professor, Department of Management & Marketing, P.O. Box 210, KFUPM, Dhahran, KSA, E-mail: ssohail@kfupm.edu.sa 5. Dr. Paul Jackson, School of Management, Edith Cowan University, Western Australia, Tel: (+618) 63042340, E-mail: p.jackson@ecu.edu.au

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