A - Z about hostelworld.

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Explanation A
Advanced Search Use this search function to find bookings by arrival date, booking date or by room type. Hostelworld.com work together with over 3000 other websites where guests can book your property. We co-operate with some of the biggest travel websites such as lonelyplanet.com, ryanair.com, travellerspoint.com and airasia.com. If you run a travel website and would like to partner with hostelworld.com, please contact us for more information. See Availability Estimated time of arrival indicated by the guest at the time of booking. Guests can change their arrival time online through their account. When this is done you will receive a notification email. Click on Arrivals on your inbox homepage to see bookings that are due to arrive in the next few days. This is the section in inbox where you mark when your rooms are available online to be booked. Click on Availability and choose either Long Term (where you see your rooms for one year) or Short Term (where you see your rooms for one month). This is found in the reports section of your inbox. The graph shows the total number of beds still available by month for a 12 month period and the calendar shows the number of beds still available on a particular date. Backpack Online is our free online reservation and property management system for your entire property not just the beds you have allocated to Hostelworld.com. Any bookings made on Hostelworld.com or our affiliate sites are automatically sent through and updated on the Backpack Online Property Management System. This means you will no longer have to continuously monitor and update allocation, as it seamlessly updates at reception as well as online. To sign up, please go to www.backpackonline.com Our website specifically for guesthouses. If your property type is guesthouse, you will be automatically featured on this website. The amount that guests need to pay on arrival, after they have paid 10% deposit online to secure their booking. To be able to pay you back the deposit if you are using our booking engine on your own website we need your bank details. Click on Property Setup and Bank details to enter your information. In the room set up you need to choose which type of room you wish to set up. A dorm is a shared room, double room is always for two people and private rooms are always sold as one unit. The price is set per person per night for all room types.

Affiliate Allocation

Arrival time Arrivals

Availability

Availability Analysis

Backpack Online Bedandbreakfastworld.com Balance due

Bank details

Basic Type

Blocking Availability Book Ahead

Booking Analysis

Book Instead

Booking Engine

Booking notification Booking Search Booking Sources BPO

If you are fully booked, please remove availability to avoid that someone books online for this time. Go to Availability and when you are at the Short Term section change the number of beds to zero for the days you wish to block. Click Update and you will see that those dates have changed to red. If you wish to block the whole month, use the % symbol to the left and choose 0. If you wish to block for several months, use the Long Term section instead. If you are using Backpack Online you can book guests into other properties through the Book Ahead function. Is found in the reports section and shows the total number of bookings for your hostel in the last 12 months and the % of increase or decrease in the number of beds booked. You can have this option on your booking engine so in case your hostel is full for the dates the guest want to book, three other alternatives in your city are showing up. If the guest makes a booking with one of them through your booking engine, you get 30% of the deposit paid back to you. You can choose which properties you wish to recommend through Property Setup in inbox. We can create a customised booking engine which you can add to your own website to receive confirmed online bookings. The bookings are processed as normal and the availability taken from the rooms you have online. Bookings through your own website are charged at a lower commission than normal hostelworld.com bookings. You can read more about this and request a booking engine under Marketing in the inbox. Each time a guest makes a booking for your property you are sent a notification email. You can also receive your notification by SMS text to your mobile phone. If you need to change your contact details you can do so under Property Setup. We recommend you to log in to your inbox regularly to check for new bookings, news from hostelworld.com and marketing opportunities. Quickly retrieve booking by entering the reservation reference number. The pie-chart on the homepage of the inbox shows a breakdown of where your bookings are being generated from. Short for our property management system Backpack Online, www.backpackonline.com If guests want to protect their deposit when they make a booking on hostelworld.com they can pay for cancellation protection. This means that if they cancel the booking online through their account at least 24 hours before arrival they get the deposit credited and can use it again towards a new booking online with us. The cancellation protection is not valid if the guest cancels the booking directly with you at the property. They have to cancel through their online account. The general cancellation policy on hostelworld.com is 24 hours. Guests can contact you directly to cancel, then you open the booking and click on Reallocate beds to make those beds go back online again so someone else can book them. Guests who have booked on hostelworld.com or hostels.com can also cancel the booking themselves through their accounts. When a guest cancels a booking you will get a notification email. If guests cancel less than 24 hours in advance you have the right to charge their credit card for the first night's stay less the deposit for that night. You can not cancel the booking on your own initiative, all bookings are confirmed. Customers can change their booking dates online through their account.

Cancellation protection

Cancellations Change booking

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Commission

Conditions

You will then receive a cancellation message for the original booking and a new reference number. This is the collective name given to the letters and numbers in a password. The 10% deposit guests pay online when they make a reservation is commission for hostelworld.com. For 10% of the booking price your property gets worldwide exposure, top results in search engines such as google.com, a number of marketing opportunities and a chance to be part of the leading booking website for budget accommodation. If you have special conditions in your property, for example limited opening hours of the reception or you only accept payments in cash, please write that in the conditions. Guests will have the conditions printed on their confirmation email but they will not see the conditions before they make the booking. You can change your conditions under Property Setup and Microsite content. Hostelworld.com has basic conditions for customers such as 24 hours cancellation policy. All bookings made through hostelworld.com are confirmed and must be honoured. You can adjust your online availability at any time through the Long Term or Short Term options under Availability. A section of Property Setup where you can keep your hostels contact details up to date. The customer's credit card details are included in the booking and can be viewed by those at your property with Manager Profile or Credit Card Viewer profile. The credit card details are saved in the system for 6 days after the customer's check out date. In case the guest doesn't show up or cancels less than 24 hours before arrival you have the right to charge for the first night (minus the deposit for that night) through their credit card. Hostelworld.com can not charge on your behalf. Bookings made by PayPal or with Debit cards can not be charged, however you have the option to block these options through inbox. This is a type of user within your property who has been set up to view credit card information. This report shows you a breakdown of your bookings by nationality for the date range chosen Security code printed on the back of credit cards. By law we are not allowed to store or pass on this code, which is why you can't see it in the bookings. In this section you can edit your prices per day. If you just need to change the rate for some specific days, click on Daily rates and click to the relevant day in the calendar. Remember to save your changes once you are ready. Alternative to a credit card where the money is taken directly from the customer's bank account. The card can also be used for instant withdrawal of cash. Bookings made with Debit cards can usually not be charged without the cardholder present, however you have the option to block debit card bookings in inbox. Click on Property Setup and Microsite Content to adjust your settings. Deposit is the amount guests pay online to secure their reservation with you. Guests booking on hostelworld.com pay 10% online and the remaining 90% to you when they arrive and check-in.

Confirmed bookings Contact Details

Credit card details Credit card viewer Customer Analysis

CVV codes

Daily rates

Debit card

Deposit

Description

Directions

Double booking

You can add and edit information about your property under Property Setup and Microsite Content. Make sure to have an attractive and accurate description, good quality photos and clear directions to your property. There is also the possibility to translate your description into several languages. Click into the Hostelworld.com Translations under Microsite Content. This section is found under Property Setup and then Microsite content. Provide your guests with as clear directions as possible, explaining how they can get from the nearest airport, train- or bus station and/or ferry port to your property. It is also really helpful if you explain where they can buy for example bus or tram tickets, where they can park the car or if you provide transfer. The directions are printed on the guest's confirmation sheet. All bookings coming through hostelworld.com are confirmed reservations, so if you have made a mistake with your allocation and are double booked you still need to take responsibility for the reservation from hostelworld. If a room is Ensuite it means that the bathroom is inside the room. Private room with double bed and single beds. It is possible to purchase a featured listing on hostels.com and ryanair.com. This means that your property has a highlighted position at the top of the city page. If there are more properties with a featured listing in your city, they rotate randomly. Buy your featured listing with credit card in the Marketing section. If you prefer to pay through bank transfer, please contact us. The listing is online for one year and the price depends on in which city your property is located. Backpack Online is our free online reservation and property management system for your entire property not just the beds you have allocated to Hostelworld.com. Any bookings made on Hostelworld.com or our affiliate sites are automatically sent through and updated on the Backpack Online Property Management System. This means you will no longer have to continuously monitor and update allocation, as it seamlessly updates at reception as well as online. To sign up, please go to www.backpackonline.com Hostelworld offers a free website for your property. You can order one by clicking on Marketing and Mega Microsite. You then edit the information yourself to make the content unique to the content about your property on hostelworld.com. Please click here to see an example of a mega microsite http://www.bigbluebackpackers.hostel.com/ You are welcome to order a free website from us even if you already have your own website. Customers can buy a Goldcard online on hostelworld.com. This costs 10USD and gives them the possibility to book without paying the 2USD booking fee during one year. Groups can book online on hostelworld.com for properties that have set up group criteria in the inbox. If you click on Property Setup and then Groups you can edit your criteria for group bookings. You can choose to accept certain types of groups and enter specific conditions.

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Help

Hoscar Awards

A section of your inbox where you can find a copy of the most updated inbox manual and a list of FAQ's (Frequently Asked Questions). Hostelworld's annual awards for the best hostels as voted by our customers. The ceremony is held in Dublin, Ireland in conjunction with the annual hostelworld conference. Your contact person at hostelworld.com. Reach them through email: firstname@hostelworld.com or phone the Dublin office +353-1-4980700, Shanghai +86-2132100625, Sydney +61-2-92211382 Hostelworld.com organises conferences for hostels working with us every year in different locations. Look out for information about this in your inbox and invitation by email. This is the area where you edit your information for hostelworld.com. If your hostel is online with hostelworld, it is automatically also online on hostels.com. It is possible to buy a featured listing on hostels.com to get a top placement on your city page. Click on the Marketing tab in inbox to read more about this. Do you see a pop up saying Hostels.com Intro when you log in? That means you haven't yet filled out a unique introduction about your property for hostels.com. Click on the link in the pop up and write your intro. Enter a unique description here to appear on hostels.com. Your description will be live as soon as your contact person has verified it. Please don't add any contact details in your description. Guests who book online will have these printed on their confirmation sheet. This is a button below each booking when you have opened it. Once you have taken note of the reservation details and entered it in your own system, click on "I have read this booking" and the booking will disappear from the front page and be archived. You can still find the bookings by using the Advanced Search or the search field at the top of the page in inbox.

Hostel buddy

Hostel conference Hostel inbox

Hostels.com

Hostels.com Intro

Hostels.com microsite

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License Agreement Login The contract properties have with hostelworld.com. Use this link to log in to your hostelworld inbox http://inbox.hostelworld.com Under Availability you can choose to view the calendar for Long Term, which shows you one year view. If you wish to see just one month, choose Short Term view. You will see a % symbol and a bed symbol beside the room type name, by using them you can allocate a % or a number of your beds in that room type for the whole period you have visible. Profile of user setup to view credit card information. The 'Manager; can also add/edit/delete other user profiles. A Google map is available in inbox under Property Setup and Microsite Content. Please mark your location on the map and save it. Guests can search accommodation by the map on hostelworld.com so it is very important that your property is correctly plotted. There is a section in the inbox called Marketing where you can read about the different ways we offer for you to increase the number of bookings for

Long term allocation

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Manager profile

Maps Marketing

your property! You can choose the maximum number of nights that guests can book your property. This is a free website that we offer you. You can order one by clicking on Marketing and Mega Microsite. You then edit the information yourself to make the content unique. Go to http://www.gidic.hostel.com/ to see an example of a mega microsite. If customers contact us through their hostelworld account with a query in relation to your property, then we might contact you through inbox. If you have a new message, this will show on the home page when you log in to inbox. You can also click on Messages to see any previous messages sent to you. This is the section in inbox where you edit the information about your property. You can change description, photos and directions when you like. In this section you also have the possibility to upload a video of your property, edit your facilities and choose whether you accept PayPal and debit card bookings. If you require guests to book a minimum number of nights, please contact your account executive to get this set up. Any news about hostelworld or the inbox is added on the homepage of the inbox. Hostelworld sends regular newsletters to you with information and news. We also send you a newsletter when there are changes being made to the system. Newsletters are sent to the personal email address registered for your property. In case you need to change this, click in to property setup and change your details there. In case a guest does not arrive and does not cancel the booking you have the right to charge their credit card for the first nights stay. This can only be done if you have credit card facilities at your property or if your bank can offer any other solution for you. You can not charge for bookings made through PayPal and sometimes Debit cards, you can however block the option for guests to book using these payment methods.

Max number of nights

Mega Microsite

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Microsite content Minimum nights stay

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Overbooking All bookings coming through hostelworld.com are confirmed reservations, so if you have made a mistake with your allocation and are overbooked you still need to take responsibility for the reservation from hostelworld. If you are using the hostelworld.com booking engine on your own website to receive confirmed bookings directly from there, we offer you a deal where we pay back some or all of the deposit guests have paid online. To get a booking engine, go to Marketing and click into Booking engine. Once you have ordered one there or asked your contact person to set one up, we will send you a link that you then need to add to your website. Payment method developed by ebay where guests don't disclose their credit card details. This method is now accepted on hostelworld.com. If a booking is made through PayPal you can not charge for a no-show. You can block the possibility for guests to book your property using PayPal by going to Microsite content and scroll down to the very end. www.paypal.com

Payback

PayPal

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Pending bookings Per Person rates

Per Room rates Personal email address

Photos

Plot location

PMS

Podcast

Point 2 Point

Pocketmaps

PR

Prices

Property number

Security measures in relation to credit card details set up by the credit card companies in co-operation. Details can be found at www.pcisecuritystandards.org Any new bookings you receive are pending in your inbox and will stay on the front page until you have clicked "I have read this booking". Then the booking goes to the archive and you can find it through the booking finder or through advanced search. In the hostelworld inbox rates are entered per person per night, also if the room is a double or private room. In the property inbox for guesthouses & hotels rates are always entered per room per night. In this inbox however, prices are always set per person per night. Alternative email address for hostelworld.com. Guests don't get this email address printed on their confirmation sheet. There is space for 10 photos of your property in the inbox. The size must be less than 500 pixels each side, less than 100kb and be in .jpg or .gif format. Use for example Microsoft Office Picture Manager to resize your photos before you upload them. You may need to refresh the page (using Ctrl and F5) after you have saved to see the changes. A Google map is available in inbox under Property Setup and Microsite Content. Please mark your location on the map and save it. Guests can search accommodation by the map on hostelworld.com so it is very important that your property is correctly plotted. Short for Property Management System. This means a reservation system where you enter your bookings, manage your rates and view reports. Hostelworld offers a free property management system called Backpack Online, www.backpackonline.com Hostelworld is producing podcasts that are available to download from the website. These are covering different cities and events of interest for travelers. Hostelworld.com can provide you with a link to add to your hostel's internet terminals or website that will earn you money and simplify the advance booking process for your customers. Pocket sized maps of the different continents that hostelworld prints and hands out to customers. If ou are interested in advertising, please contact your account executive. Hostelworld is always looking to promote your hostel so if you have anything unique or unusual about it or would like to just give it a push in your city let us know and be sure to send along high res photographs as we are always looking for them! We have managed to get our pieces about hostels published in newspapers such as USA Today, Times Online, Irish Independent and Sydney Morning Herald amongst many more. Prices in the inbox are set per person per night, also for private and double rooms. You can set up prices by setting up seasons under Rooms & Rates in inbox. Each season runs until the start date of the next season, there are no end dates to seasons. If you wish you can use the section Daily Rates to change the price for certain dates. A unique reference number assigned to your property when you join Hostelworld. Property number is required in order to access your Hostelworld Inbox, it is also the first part of the booking reference number you receive in your e-mail notification.

Query Review

In case a review you have received contain defamatory language you can query the review. Beside the review in your inbox you will see "Reply" and "Query", if you click on query you can then write a message to hostelworld.com explaining why you dispute the review. We will then look into it and take appropriate action. The price you set for your rooms and beds online on hostelworld.com. Every guest who books on hostelworld.com or hostels.com receive a review email after their stay and are able to submit their opinion about the property. Your average % rating is based on customer reviews from the past 6 months. If a guest is cancelling the booking directly with you, you can click reallocate beds at the bottom of the booking to cancel the booking in inbox and make the beds appear online again so someone else can book them. The minimum number of days in advance guests can book your property. The standard release is 1 day, meaning that guests can book today for arrival tomorrow or later, but they can't book today and arrive today. If you wish to change your release period, please contact your account executive at hostelworld.com. You have the possibility to reply to reviews that guests have submitted. Replies need to add value to be activated, for example if the guest said that something was broken during the stay you can reply and say that it is now fixed. We don't activate replies that are just saying 'thanks' and similar. Every guest who books on hostelworld.com or hostels.com receive a review email after their stay and are able to submit their opinion about the property. Your average % rating is based on customer reviews from the past 6 months. If you would like to add your hostelworld reviews to your own website, you can do so by adding the reviews widget. This is available in inbox under Marketing and you just need to ask your webmaster to add the link to your website. With 255 characters you can describe the room you are setting up. When guests hover over that room with the cursor on hostelworld.com they will see your description. Use this option in the room setup to indicate if the room type is Basic, Standard, Deluxe or Superior. You can leave this option blank if it doesn't apply to your rooms. See Basic type Ryanair.com is one of hostelworld's affiliates and hostels, guesthouses and apartments online with us can be booked directly from the Ryanair.com website. If you wish to get a better position on ryanair.com you can purchase a featured listing and be one of the top properties in your city. Click into the Marketing section in inbox to read more and pay for a featured listing by credit card. Found in the reports section it gives you a detailed breakdown of all your bookings from Hostelworld.com for a year or a specific date range. Use the season's function to set up different rates for different times of the year. Click on Rooms & Rates and add new season. Each season has a start date and runs until the start date of the next season, there are no end dates for the seasons. If you enter 0.00 rates, the price pulled is the one from the previous season.

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Short term allocation Size Special events

This section gives you a one month overview over how many beds you have available online. In the room setup, size indicates how many beds there are in this room. If you set up a double room, please indicate 2 as it sleeps two people. In case there is a major event in your area, such as a festival or world cup, contact us to set up special booking conditions for this limited time. In this section you can set up special offers- discounts, bundle offers etc. To set up a 'special' please choose the room type you want to set it up for, enter the new daily rate, minimum nights and description of the offer. Hostelworld.com have made changes to our login area which means we can no longer view your hostel (property) passwords. A temporary password was emailed to each hostel which could then be reset the first time that property logged into their Hostelworld.com inbox. Guests agree to the terms and conditions of hostelworld.com when they are making the reservation online. Click here to see the terms and conditions https://secure.hostelworld.com/hosteltermsandconditions.php In all cities with 8 or more hostels, the 3 highest rated hostels at that time have a logo added to their listing saying they are top rated. If you are offering tours and activities you can sign these up with hostelworld.com as well. Bookings work in the same way as for your property, but the deposit paid online is 15%. To sign up a tour please go to http://www.hostelworld.com/signup.php Hostelworld Website is available in 23 languages and allows you to edit translations of the description of your property in all those languages. If you would like to add translations please go to Property Setup, Microsite Content and then click on Translations. Booking website owned by Webres Int. For each user profile there is a unique username.

Specials

Temporary Password

Terms and conditions Top Rated Hostel

Tours

Translation of description Trav.com

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Username

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You have the possibility to upload a video of your property so guests can view it online on the website. Upload the video on youtube or any other video website and add the link in your hostelworld inbox under Property Setup and Microsite content. Once the video is approved it will show online. Please don't include any contact details in your video.

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Webres Int www.webresint.com Hostelworld.com offers a free website for your property. You can sign up for a website even if you already have one of your own. Go to Marketing and click on Mega Microsite to order one. Once we have received your order, we will set it up and send you login details so you can add unique information about your property.

Website

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Yield Management

To adjust your rates, room types and availability in order to best maximise the return. This means for example that you can change the price of your rooms based on the demand. In the inbox you can set up seasons with different rates as well as change through the daily rates function. In Backpack Online there is a more advanced yield management function available.