TS TECHNOLOGY AND STORAGECRAFT

RELIABILITY IN BACKUP AND DISASTER RECOVERY

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MOVING PARTS

Anyone who keeps up with current events knows the need for a solid backup and disaster recovery (BDR) plan. As the amount of data produced by businesses grows and the consequences of losing that data grow with it, the need for absolute business continuity, which includes backup and disaster recovery, has become a top priority for many businesses. Business continuity, however, has become a complex system, with many moving parts, which puts pressure on processes such as backup and disaster recovery to become as efficient as possible. According to one Gartner report on disaster recovery management (DRM), Because IT operations recovery times need to become more predictable, the importance of IT-DRM service levels is continuing to grow.1 When the time comes to implement a planand if history is any indication, it will comethen the last thing IT professionals want to worry about is the integrity of their backups. Nor can they afford software that fails to restore

data. In a recovery scenario, there are too many other things to worry about, including heightened emotions. There are too many pieces in motion. When it comes down to it, BDR software should be the easiest, most reliable part. Let the weather or the people or the hardware be unpredictable. In Todd Schorles experience, StorageCraft ShadowProtect is software he can rely on. Schorle is president of TS Technology, a managed service provider (MSP). TS Technology focuses on giving small and medium businesses (SMBs) the IT peace of mind they need, but cant always afford. In order to replace a dedicated IT staff, Schorle and TS Technology must use reliable technology. But for someone with Schorles experience, reliability in software and services means doing more than just doing what theyre supposed to do. Its about exceeding expectations, about providing a sense of security, and, from the perspective of his business, ensuring a consistent ROI. For Schorle, ShadowProtect passes all these tests. As a result, he uses ShadowProtect as frequently as he can.

TODD SCHORLE
President, TS Technology

Because of the efficiency of ShadowProtect, [our client was] up to speed and fully functional with zero data loss.

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CONSISTENT SOLUTIONS

Of course, when evaluating BDR software, IT pros do start with what the software is supposed to do and Schorle is no exception. Clients rarely know what software youre running. All they really care about is whether or not they can recover their data. For that, I wont risk being without ShadowProtect. In one case, a dentists office was running an old server that the staff couldnt afford to replace. Schorle convinced them to install ShadowProtect on the server, just to be safe. We have a few dentists and dentists have an immense amount of material that is in play and contains realtime updates. Inevitably, the server crashed, but because Schorle was prepared, things worked out fine. I had complete confidence in my ability to restore that clients business data. In the end, his confidence was justified. He and his crew were in and out, performing a complete restore in less than four hours.

Because of the efficiency of ShadowProtect, they were up to speed and fully functional with zero data loss. ShadowProtect also alleviates much of the usual BDR stress by being completely hardware agnostic and compatible with Windows. Features like these ensure that MSPs like Schorles TS Technology can use ShadowProtect consistently and in any circumstance. The development of StorageCraft software is always what and where it needs to be. Mr. Schorle also noted that the functionality of ShadowProtect extends beyond using it for BDR. ShadowProtect is not just our backup choice for clients. We use ShadowProtect IT Edition to migrate data to new systems as well. When ShadowProtect creates images, theyre complete. It gets everything. Like I said before, it [ShadowProtect] just runs, and you can recover it all.

TODD SCHORLE
President, TS Technology

With ShadowProtect, [our] backup workload is easily cut in half and the ticket count is down 80% conservatively.

| 2012 StorageCraft. All rights reserved.

RECOVER IT ALL

Because the imaging is all-inclusive, ShadowProtect saves time and money by acting as a multi-use utility for information management. And because of its continuous backup function, ShadowProtect also provides point-in-time recovery of data anywhere within the backup timeline. In addition to all this, Schorle points that the consistency of ShadowProtect makes for good business. TS Technology is an MSP with a fixed-price model, which means the fewer tickets logged by clients, the better the return for Schorle and his team. According to Schorle, since theyve begun migrating clients to ShadowProtect, the backup workload is easily cut in half and the ticket count is down 80% conservatively.

Sooner or later, businesses are going to have to implement their BDR plan in order to maintain seamless business continuity and reliable software is a crucial part of that plan. Experience has shown Schorle and his TS Technology team that StorageCraft ShadowProtect is that reliable product. Its the best BDR product I have ever used. And Ill say it again ShadowProtect just runs. No matter what happens, you can recover it all.

TS TECHNOLOGY
Todd Schorle is the President and founder of TS Tech Enterprises, Inc., an IT Firm in Berks County Pennsylvania. TS Technology helps small and medium businesses with 10 to 100 users implement, manage, and leverage computer technology. The TS Technology business model was designed to be profitable by doing the things that keep your business profitable. To help you avoid downtime they implement standards and procedures that streamlining and bulletproof your IT environment. They charge a fixed monthly fee for their services to manage critical IT systems like backup, firewall, antivirus, and server management. When you select TS Technology as your IT Partner, you are buying into their philosophy on network management. Their team is incentivized to be efficient with their time through bonus programs and their company is incentivized to

ensure your business experiences less problems by taking hours out of the equation. Stop reacting to problems and start preventing them. For more than sixteen years, businesses have turned to TS TECH Enterprises, Inc. to manage their network infrastructure. By partnering with TS Tech, you receive the advantage of their experience, knowledge, and tools to provide your company and users with access to a fully staffed IT department at a fraction of the cost. The real reward from a proactive support program is in the prevention of most problems, and the speed at which you are able to recover from the problems that simply cannot be prevented. Prevention ensures uptime and up time makes your people more effective and lowers your cost of manpower and risk on your bottom line. www.ts-tech.com

NOTES
1. Morency, John P., and Witty, Roberta J. Hype Cycle for Business Continuity Management and IT Disaster Recovery Management, 2011. Gartner.com. 20 July 2011.

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ABOUT STORAGECRAFT

At StorageCraft, the goal of complete business continuity drives everything we do. Our flagship, StorageCraft ShadowProtect, is a full-featured, best-in-class backup and disaster recovery solution that is both fast and reliable. Imagine a backup solution that takes full, differential, and incremental images of your disks, including not only your data, but your OS and applications too. Perform complete, bare-metal restores every time. Our Hardware Independent Restore technology restores to any machine. Access files at a specific point in time and recover data on a granular level. Boot your ShadowProtect images as virtual machines (VMs) with VirtualBoot. Manage multiple instances of ShadowProtect across multiple environments.

the most of your backup images. It includes the following features: HeadStart Restore leverages your ShadowProtect images before a disaster by prestaging them as a VM, so recovery can happen in mere minutes. ShadowStreamTM is an alternative file transfer technology that offers speeds up to 5 times faster than FTP and does not require separate hardware. intelligentFTPTM transforms traditional FTP into a BDR-friendly transfer solution by offering automatic network replication with greater control over what, how, and when you replicate. ShadowControl ImageManager also offers other powerful business continuity features such as consolidation, verification, retention, and notification. We also offer ShadowProtect Granular Recovery for Exchange to give you complete, granular access to images of your Exchange servers.

CONTACT US
StorageCraft Technology Corporation 11850 South Election Road, Suite 100 Draper, Utah 84020 USA Phone: 801.545.4700 Fax: 801.545.4705 www.storagecraft.com contactus@storagecraft.com

MAKING THE MOST OF BACKUP

We also have a growing array of tools that unlock the full potential of your ShadowProtect images. StorageCraft ShadowControlTM ImageManager is a fullfeatured companion to ShadowProtect that lets you make

Copyright 2012 StorageCraft Technology Corporation. All rights reserved. This publication is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS PUBLICATION. StorageCraft, ShadowProtect, and HeadStart Restore names and logos are registered trademarks and ShadowControl, ShadowStream, and intelligentFTP names and logos are trademarks of StorageCraft Technology Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners.

| 2012 StorageCraft. All rights reserved.