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RESEARCH METHODOLOGY INTRODUCTION Research refers to a search for knowledge.

It is a systematic method of collecting and recording the facts in the form of numerical data relevant to the formulated problem and arriving at certain conclusions over the problem based on collected data. Thus formulation of the problem is the first and foremost step in the research process followed by the collection, recording, tabulation and analysis and drawing the conclusions. The problem formulation starts with defining the problem or number of problems in the functional area. To detect the functional area and locate the exact problem is most important part of any research as the whole research is based on the problem. According to Clifford Woody research comprises defining and redefining problems, formulating hypothesis or suggested solutions: collecting, organizing and evaluating data: making deductions and reaching conclusions: and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis. Research can be defined as the manipulation of things, concepts or symbols for the purpose of generalizing to extend, correct or verify knowledge, whether that knowledge aids in construction of theory or in the practice of an art In short, the search for knowledge through objective and systematic method of finding solution to a problem is research. NEED FOR THE STUDY: Every organization big or small, productive or non-productive, economic or social, old or newly established should provide training to all employees irrespective of their qualification, skill, suitability for the job etc. Specifically, the need for training arises due to the following reasons To match the Employee specifications with the Job Requirements. Organizational Viability and the Transformation process Technological Advances Organizational Complexity Human Relations Change in the Job Assignment The need for training also arises to:

Increase productivity Improve quality of the product / service. Help a company to fulfill its future personnel needs. Improve organizational climate. Improve health and safety. Prevent obsolescence. Effect the personal growth. Minimize the resistance to change. OBJECTIVES OF THE STUDY This project is an attempt to study how the development of competency among employees through training need identification and evaluation of training programme at Toddware Infotech Pvt. Ltd

To understand the prevailing trends of training and development with regard to the service industry. Frame a training module incorporating the prominent training practices for effective encouragement training. To focus on training and development as an implementation of strategic planning in Toddware Infotech Pvt. Ltd To find out the extent to which the training has fulfilled the objectives. To offer policy suggestions for better implementation of the scheme.

SAMPLING Sampling may be defined as the selection of some parts of an agreement or totality for the purpose of study. All the items in any field of inquiry constitute a universe or population, a complete enumeration of all the items in the population is known as Census inquiry. But when the field of inquiry is large this method becomes difficult to adopt because of the limited no. of resources involved in the case sample survey method is chosen under which units are selected in such a way that they represent the entire universe. SAMPLING DESIGN

CENSUS METHOD: - All the items in any field of inquiry constitute a Universe or Population. A complete enumeration of all the items in the Population is known as a Census inquiry. It can be presumed that in such an inquiry, when all items are covered, no element of chance is left and highest accuracy is obtained. But in practical it is not true in all cases. This type of inquiry involves a great deal of time, money and energy. Therefore, when the field of inquiry is large, this method becomes difficult to adopt because of the resources involved. SAMPLING METHOD :- When field studies are undertaken in practical life, consideration of time and cost almost invariably lead to a selection of respondents i.e. selection of only few items. The respondent selected should be as representative of total population. These respondents constitute what is technically called a Sample and the selection process is called Sampling Technique. The survey so conducted is known as Sample Survey. Implementation of Sample Design: - A sample design is a definite plan for obtaining a sample from a given population. It refers to the technique or the procedure the researcher would adopt in selecting items for the sample. Sampling design may as well lay down the number of items to be included in the sample i.e. the size of sample. Sample design is determined before the data are collected. Steps in Sampling Design: - While developing a research design following items are taken into consideration:

Type of universe: - First and the foremost step are to be clearly defined the universe to be studied. As I have taken the area of Bengaluru (Karnataka), so for me here the universe is Kurnool. No doubt it is a finite universe.

Sampling unit: - A decision has to be taken concerning a sampling unit before selecting sample. Here my sample unit includes employees of Toddware Infotech Pvt. Ltd.

Size of sample: - This refers to the number of items to be selected from the universe to constitute a sample. Here I have taken the sample of 100 employees Toddware Infotech Pvt. Ltd.

Parameters of interest: - In determining the sample design, one must consider the question of the specific population parameters which are of interest. Here I had taken employees Toddware Infotech Pvt. Ltd.

Sampling procedure: - Finally the technique of selecting the sample is to be dealt with. That means through which method the sample has been collected. There are various types of selecting the sample. This includes convenience sampling.

DATA COLLECTION The task of data collection begins after the research problem has been defined and research design chalked out. While deciding the method of data collection to be used for the study, the researcher should keep in mind two types of data viz. Primary and secondary data. Primary Data: The primary data are those, which are collected afresh and for the first time and thus happen to be original in character. The primary data were collected through well-designed and structured questionnaires based on the objectives. Secondary Data: The secondary data are those, which have already been collected by someone else and passed through statistical process. The secondary data required of the research was collected through various newspapers, and Internet etc DATA COLLECTION INSTRUMENTS: The data collection instruments used in the study is mentioned below:QUESTIONNAIRE The method of data collection is quite popular. I prepared a questionnaire after knowing the different objectives of the study and considering all the things that are required for studying the dissertation topic.

Phrasing of the questions: The following points were taken into consideration while phrasing of the questions: 1. Difficult and vague words are avoided. 2. Lengthy and unspecific questions are avoided. 3. Positive/ negative connotation questions are avoided. 4. Embarrassing questions that ask respondents details about personal and private matters are avoided.