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Table Of Contents
Welcome! ....................................................................................................................................................... 1 Finding Information .................................................................................................................................. 1 Search Tips.............................................................................................................................................. 1 Printing Topics ......................................................................................................................................... 1 Top AX4-5 Questions.................................................................................................................................... 2 How do I change the storage system password? .................................................................................... 2 How do I recover a lost password? .......................................................................................................... 2 How do I change the IP address of a storage system SP? ...................................................................... 2 How do I update the AX4-5 Series software? .......................................................................................... 3 How do I uninitialize an AX-series storage system? ................................................................................ 3 Hardware........................................................................................................................................................ 4 What are the best configurations for high availability? ............................................................................. 4 Where is the Power button?..................................................................................................................... 4 Where is the storage system serial number label located?...................................................................... 4 How do I connect a serial cable between the storage system and a server?........................................... 5 How do I connect another host bus adapter (HBA) to the storage system?............................................. 5 How do I remove a host bus adapter (HBA) from the server? ................................................................. 5 How do I connect an additional server to an AX4-5 storage system?...................................................... 6 How do I uninitialize an AX-series storage system? ................................................................................ 6 How do I change the IP address of a storage system SP? ...................................................................... 6 How do I start a HyperTerminal session? ................................................................................................ 7 Software......................................................................................................................................................... 8 How do I update the AX4-5 Series software? .......................................................................................... 8 How do I upgrade to Navisphere Manager? ............................................................................................ 8 Navisphere Express...................................................................................................................................... 9 How do I open Navisphere Express?....................................................................................................... 9 How do I recover a lost password? .......................................................................................................... 9 How do I create a username and password?..........................................................................................10 How do I change the storage system password? ...................................................................................10 How do I change the IP address of a storage system SP? .....................................................................11 How do I enable the cache on the storage system? ...............................................................................11 Navisphere Initialization Utility ...................................................................................................................12 How do I start the Navisphere Initialization Utility? .................................................................................12 Navisphere Manager ....................................................................................................................................13 How do I upgrade to Navisphere Manager? ...........................................................................................13 Navisphere Server Utility.............................................................................................................................14 How do I start the Navisphere Server Utility? .........................................................................................14 PowerPath ....................................................................................................................................................15 Do I need a license key when I install PowerPath? ................................................................................15 How do I open PowerPath? ....................................................................................................................15
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Table Of Contents
Rebooting and Shutting Down....................................................................................................................16 How do I reboot a storage processor (SP)?............................................................................................16 How do I reboot the storage system? .....................................................................................................16 How do I shut down the storage system? ...............................................................................................16 Disk Management ........................................................................................................................................17 How do I add storage capacity to a server?............................................................................................17 How do I create a disk pool?...................................................................................................................18 How do I create a virtual disk?................................................................................................................18 How do I make a disk available to the operating system? ......................................................................19 How do I remove (destroy) a virtual disk from the storage system? .......................................................19 Why cant I destroy a disk pool that has no virtual disks? .......................................................................20 Snapshots.....................................................................................................................................................21 How do I create a snapshot for a backup?..............................................................................................21 How do I script backups using the snapshots feature? ...........................................................................22 Performance Problems................................................................................................................................25 How do I diagnose performance problems? ...........................................................................................25
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Finding Information
Use the navigation pane on the left side of the window to find answers to your questions: To view questions by category, click FAQs. To see a list of questions for a particular category, click the category name (or ) to expand it. To collapse a category, click the category name (or ) again. . You can To search for a word or phrase, click Search, type a phrase in the box, and then click also type a word or phrase in the Search box in the toolbar. The browser displays the results of your search in the Search pane.
Search Tips
Searches are not case-sensitive. You can search for any combination of letters and numbers. Punctuation marks (such as periods, commas, or hyphens) are ignored. Hint When searching for a filename that has an extension, enclose the filename in quotation marks (example: "filename.htm"). Otherwise, the period will break the filename into two separate terms. To narrow your search, you can use the boolean operators AND, OR, NOT, and NEAR. The default operation between terms is "AND." To search for... All of the words in your query Any of the words in your query The first word without the second word Both words in your query, within 8 words of each other Use... AND OR NOT NEAR Example IP AND address AND gateway HBA OR iSCSI disk NOT virtual snapshot NEAR backup
Printing Topics
To print a single topic: Click in the content pane, right-click to display the shortcut menu, and then click Print. To print all of the FAQs: 1. 2. In the toolbar, click Print All FAQs to open a printable PDF file. In Adobe Reader, click File > Print, or click the Print button in the toolbar.
Note For detailed information, refer to the Navisphere Express online help.
Hardware
What are the best configurations for high availability?
Always refer to the EMC Support Matrix, EMC CLARiiON AX4-5 Support Matrix, for information about supported configurations and EMC recommendations. To access this document, go to the AX4-5 Support home page as described in the support information that shipped with your storage system.
Figure 1
Figure 2
Note Make sure to follow the instructions for powering up and powering down the storage system included in the AX4-5 Series Hardware and Operational Overview manual. To access this document, go to the AX4-5 Support home page as described in the support information that shipped with your storage system.
Figure 1
Hardware
How do I connect a serial cable between the storage system and a server?
Connect the service serial cable between a server's or laptop's COM 1 or COM 2 port and the service port of the SP that does not boot. Note The service port is labeled with a wrench icon.
How do I connect another host bus adapter (HBA) to the storage system?
To connect another server HBA to the storage system and verify that it includes this new path to the AX storage system: 1. Install and configure the HBA as described in the adapter and server documentation. For detailed procedures on installing HBAs: Go to the AX4-5 Support home page as described in the support information that shipped with your storage system. On the home page, click Install, then click the Install link under the Create customized planning or installation documentation section of the page, and answer the questions. For storage-system status, select Existing, and for server status, select New. For Emulex HBAs: Go to http:// www.emulex.com and click Downloads > EMC, and select the applicable HBA model. For QLogic HBAs: Go to http://www.qlogic.com and click Downloads > EMC > EMC CLARiiON AX Series supported software, and select the applicable HBA model. 2. Start the Navisphere Server Utility and click Update to update all connected storage systems with the server information. For more information, see the Navisphere Server Utility online help. 3. 4. Open PowerPath and verify that the new paths to the new HBA appear. If the new paths did not show up in PowerPath, reboot the server.
AX4-5 FAQs
Note For detailed information, refer to the Navisphere Express online help.
Hardware
Software
How do I update the AX4-5 Series software?
Things to consider when updating AX4-5 Series software Make sure that the upgrade complies with the version restrictions and conditions defined in the EMC Support Matrix, EMC CLARiiON AX4-5 Support Matrix. To access this document, go to the AX4-5 Support home page as described in the support information that shipped with your storage system. Before doing any upgrade, in Navisphere Express, make sure that: There are no faulted components. There are no running snapshots. All virtual disks are normal. Updating software on the storage system FLARE OE and Navisphere Express For instructions on upgrading FLARE OE and Navisphere Express on your storage system, go to the Service & Support page of the AX4-5 Support website, click Upgrade, and answer the questions that appear, selecting Upgrade FLARE OE as the upgrade type. Navisphere Manager For instructions on upgrading from Navisphere Express to Navisphere Manager, go to the Install page of the AX4-5 Support website. In the Upgrade to Navisphere Manager list, select Upgrade to Manager guide. Updating software on the server Navisphere Initialization Utility and Navisphere Server Utility For detailed information on installing the Navisphere Initialization Utility or the Navisphere Server Utility, go to the Install page of the AX4-5 Support website. In the Attach a host (server) list, select Svr Products Install for your operating system. PowerPath For detailed information on installing PowerPath, go to the Install page of the AX4-5 Support website. In the Attach a host (server) list, select the PowerPath Install Guide for your operating system.
Software
Navisphere Express
How do I open Navisphere Express?
To open Navisphere Express: 1. 2. 3. Open an Internet browser, such as Internet Explorer or Netscape, on the server or on any host with access to the LAN on which the storage system resides. Enter the IP address of a Storage Processor (SP) on the storage system Log in to Navisphere Express, entering the username and password that was assigned to the storage system when it was initialized.
AX4-5 FAQs
Figure 1 2. a. b. c. d. 3. 4. 5.
After 2 minutes, start Navisphere Express on the storage system: Open an Internet browser, such as Internet Explorer, Netscape, or Mozilla, on the management host. Enter the IP address of an SP in the storage system. This address is the one that you assigned when you initialized the storage system. Either log in to Navisphere Express as you normally would or without a username and password.
In the navigation pane, under System, click Settings. In the System Settings pane, select User Management. Modify or create user accounts; then exit Navisphere Express. For detailed information on modifying or creating user accounts, refer to the Navisphere Express online help.
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Test the new credentials by restarting Navisphere Express and logging in to it with the new username and password.
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Software
Note For detailed information, refer to the Navisphere Express online help.
Note If this does not work, you may need to replace the cache memory card. Replacing the card automatically enables the cache. To replace a cache memory card, refer to the AX4-5 Series Support website as described in the support information that shipped with your storage system.
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AX4-5 FAQs
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Software
Navisphere Manager
How do I upgrade to Navisphere Manager?
For instructions on upgrading from Navisphere Express to Navisphere Manager, go to the Install page of the AX4-5 Support website. In the Upgrade to Navisphere Manager list, select Upgrade to Manager guide.
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AX4-5 FAQs
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Software
PowerPath
Do I need a license key when I install PowerPath?
The EMC PowerPath kit that ships with an AX4-5 series storage system does not include a license key because a key for AX4-5 systems is bundled with the software. Refer to the table below for the PowerPath requirements to provide path management (path failover and load balancing) for all storage systems attached to the same host as an AX4-5 series storage system. Note PowerPath iSCSI 1.1 does not include load balancing. Storage systems attached to the host One AX4-5 Multiple AX4-5 AX4-5 and AX150 and/or AX100 AX4-5 and CX4-120 and/or CX3-10c AX4-5 and CX300 and/or CX300i* AX4-5 and CX4, CX, and/or CX3** For path management for all storage systems attached to the host... Install the version of PowerPath that shipped with the AX4-5 storage system. No license key is required. Install the highest version of PowerPath that shipped with any of the storage systems. No license key is required. Install the highest version of PowerPath that shipped with any of the storage systems. No license key is required. Install the highest version of PowerPath that shipped with any of the storage systems and the license key that shipped with that version. Install the highest version of PowerPath that shipped with any of the storage systems and the license key that shipped with that version. Purchase and install PowerPath and the license key that shipped with it.
* Only for CX300 and CX300i storage systems purchased after February 9, 2007 ** All CX4-, CX-, and CX3-series storage systems except the CX4-120 and the CX3-10c, and all CX300 and CX300i storage systems purchased before February 10, 2007
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Note If you reboot the SP that you are running Navisphere Express on, you will lose the Navisphere Express session. Wait several minutes before trying to reconnect to Navisphere Express.
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Disk Management
How do I add storage capacity to a server?
The following steps are a brief outline of how to add storage capacity. You may have already performed some of the following tasks. See the appropriate procedure for your operating system. For detailed information on configuring an existing storage system and preparing disks to receive data, go to the AX4-5 Series Support website as described in the support information that shipped with your storage system. Click the appropriate link to open the installation document for your connection and operating system. For detailed information on PowerPath and powermt commands, go to the AX4-5 Series Support website as described in the support information that shipped with your storage system. Microsoft Windows 1. 2. 3. 4. 5. 6. 7. 8. 9. Linux 1. 2. 3. 4. 5. 6. 7. 8. If needed, add new drives to the storage system. If needed, create a hot spare using Navisphere Express. If needed, create an additional disk pool on the drives using Navisphere Express. Create additional virtual disks using Navisphere Express. Assign the new virtual disks to the server using Navisphere Express. Verify that the new virtual disks were assigned to the server using Navisphere Express. On the server, verify that all virtual disks have entries in the /proc/scsi/scsi directory and in the file for the HBA in the /proc/scsi directory. On the server, verify that PowerPath sees all of the paths to the virtual disks. Use the powermt command: powermt display dev=all class=clariion 9. Make the virtual disk available to the operating system. Partition the disk and then create and mount a file system. If needed, add new drives to the storage system. If needed, create a hot spare using Navisphere Express. If needed, create an additional disk pool on the drives using Navisphere Express. Create additional virtual disks on the disk pools using Navisphere Express. Assign the new virtual disks to the server using Navisphere Express. Verify that the new virtual disks were assigned to the server using Navisphere Express. On the server, start PowerPath and verify that PowerPath sees all of the paths to the virtual disks. Prepare the virtual disks to receive data. Run the Navisphere Server Utility to register the storage system information with the server.
10. Run the Navisphere Server Utility to register the storage system information with the server. 11. Save the PowerPath configuration using the powermt save command. 12. Verify the configuration using the powermt display command. Novell NetWare 1. 2. 3. 4. 5. 6. If needed, add new drives to the storage system. If needed, create an additional disk pool on the drives using Navisphere Express. If needed, create additional virtual disks using Navisphere Express. Assign the new virtual disks to the server using Navisphere Express. Verify that the new virtual disks were assigned to the server using Navisphere Express. On the server, verify that PowerPath sees all of the paths to the virtual disks. Use the powermt command: powermt display dev=all class=clariion
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AX4-5 FAQs
7. 8.
Create NWFS partitions or volumes on the virtual disks. Make the virtual disk available to the operating system. On the virtual disks, you will either create and mount NWFS partitions, or create and mount NetWare NWFS volumes, or create and mount NetWare NSS partitions or volumes. Save the PowerPath configuration using the powermt save command.
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Disk Management
Novell NetWare
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AX4-5 FAQs
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Snapshots
How do I create a snapshot for a backup?
This page outlines how to create a snapshot point-in-time copy for a backup. Managing snapshots is done through Navisphere Express using a browser. Note For detailed information on snapshots, open Navisphere Express and click Help Center to open the Navisphere Express online help. Once in the online help, click Managing your storage environment > Managing snapshots. To prepare to take a snapshot: 1. 2. 3. 4. 5. 6. 7. 8. Open Navisphere Express. Click Manage > Snapshots. In the Manage Snapshots pane, click Prepare New Snapshot. Select the virtual disk(s) for which you want to create a snapshot. Assign a server to the snapshot. Click Apply to allocate the snapshot disk resources. Wait until the snapshots state is Ready. Continue as described in the snapshot pages in the Navisphere Express online help to: Start a snapshot. Access a snapshot. Remove access to a snapshot. Stop a snapshot. Destroy a snapshot.
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AX4-5 FAQs
Preparing a Snapshot on the Storage System 1. 2. 3. 4. Open Navisphere Express. In the navigation pane, under Manage, click Snapshots. Click Prepare New Snapshot, and follow the on-screen instructions. The State field on the screen that appears shows the percent complete. Once the State field indicates Ready, proceed to the next section to learn how to use the AdmSnap Utility on the server to manage the snapshot.
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Snapshots
Performing AdmSnap Commands on the Attached ServersProof of Concept 1. Open a Command Prompt window on the production server with the source virtual disk, and type the following AdmSnap command to start your snapshot: admsnap_win2k3 start -s snapsession -o x: where x is the drive letter assigned to the virtual disk on the production server. 2. Open a Command Prompt window on the destination server, and type the following AdmSnap command to make your snapshot accessible: admsnap_win2k3 activate -s snapsession -d x: where x is the drive letter assigned to the virtual disk on the destination server. 3. Double-click My Computer. A new T: drive is now available.
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AX4-5 FAQs
Creating a Script Using the AdmSnap Commands Note Scripting is not supported by EMC; it is a Microsoft feature. Once you see that the AdmSnap commands work, create the scripts and schedule them using Windows scheduler. For this backup scenario, we created 3 scriptsone for the production server and two for the backup server: Production server script. The virtual disk assigned to the production server is mounted on the S: drive. This script is run about 5 minutes before the scheduled backup. admsnap_win2k3 stop -s snapsession -o s: admsnap_win2k3 start -s snapsession -o s: Backup server activate script. The snapshot assigned to the production server is mounted on the T: drive. This script is run about 1 minute before the scheduled backup. The backup server will back up the T drive. admsnap_win2k3 activate -s snapsession -d t: Backup server deactivate script. This script is run after the scheduled backup is complete, or just before the next backup is started. admsnap_win2k3 deactivate -s snapsession Creating a Batch File with the AdmSnap Scripts 1. Double-click My Computer, browse to the Navisphere Server Utility directory, right-click in the window, and then click New > Text Document. The default location is C:\Program Files\EMC\Navisphere Server Utility (AX). 2. 3. 4. Rename the file with an extension of .bat to create the batch file, and then click Yes to confirm the action. Right-click on the new batch file, and then click Edit. Type the following commands in Notepad, and then save the file. admsnap_win2k3 stop -s snapsession -o s: admsnap_win2k3 start -s snapsession -o s: Scheduling a Batch File to Run Periodically 1. 2. 3. 4. 5. 6. Click Start > Programs > Accessories > System Tools > Scheduled Tasks, and then doubleclick Add Scheduled Task. When the Scheduled Task Wizard opens, click Next, and then click Browse. Browse to the batch file in the Navisphere Server Utility (AX) folder, select the file, and then click Open. Select the frequency needed for the task, and then click Next. Complete the scheduling information, and then click Next. Enter your login information, click Next, and then click Finish.
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Performance Problems
How do I diagnose performance problems?
This page attempts to help you determine whether or not you have a performance problem and if you do, how you might correct it. Note If your Windows server contains network cards (NICs) attached to an iSCSI AX4-5 Series storage system, you may want to make a change to the Windows registry that will improve performance. For more information, contact your service provider. Do you have a performance loss problem? If your storage system seems to be running at a degraded speed, then you may have a performance loss problem. If you have performance loss, check the following factors: Have you made any changes that would affect performance? These changes might include adding new users or running disk-intensive applications. Are you rebuilding a disk? Are you binding a LUN? Are you performing backups? Performance loss will be apparent while performing backups; therefore, it is best to perform backups at a time when disk usage is low. Factors that require configuration information: Check the number of users on the storage system and the demand that the users have on it. If the storage system is supporting many users running disk-intensive applications, you will see a loss of performance. Reduce the number of users to obtain optimal performance. Look for some type of system failure: Run PowerPath and check for red icons indicating a problem. If you see red icons in PowerPath or encounter another problem, refer to the PowerPath documentation that shipped with your storage system. Check the LEDs on the storage system for system fault indicators. For information about LED indicators, refer to the hardware overview guide on the Learn page of the AX4-5 support website. In your management software, check for system fault alerts. To resolve the problem, follow the instructions in the alert. If the storage system is recovering from a failure, performance will be degraded until the recovery operation has completed. Recoveries such as rebuilding a disk consume storage-system access cycles. Note If you are running Navisphere Manager on a dual-processor AX4-5 storage system, you can use Navisphere Analyzer to do detailed performance analysis. Navisphere Analyzer is an optional product that must be purchased separately.
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