Starter Guide

SERVICE CONTRACT
1. The UniFi service contract is for 24 months. 2. If service is terminated within this contract period, a penalty of RM500 will apply.

IMPORTANT NOTES
PRE-INSTALLATION
1. Upon successful service registration, our call centre/agent will call you for an installation appointment.

EQUIPMENT & SERVICE

1. UniFi is a wired high speed broadband service. You will get the optimum service from UniFi by wired connectivity only. 2. Wireless capability is provided as an additional benefit to the service. However, wireless connectivity has its limitations. 3. All equipment provided for the UniFi service comes with a 12-month warranty. 4. Your UniFi installation is considered successful only if all triple-play services of Phone, High Speed Internet and HyppTV are fully activated. Partial service activation is not allowed.

Get Ready for UniFi!

2. Re-confirmation of the appointment will be done by TM 3 days prior and within 24 hours of installation. 3. For cancelled/deferred appointments received within 24 hours of the scheduled installation date, a fee of RM200 will be imposed.

INSTALLATION
General Requirements 1. 2. 3. 4. 5. As the home owner, your presence will be expected at the time of the installation. Before any work commences, your sign-off on the Work Order Acceptance Form will be required. Minimal drilling will be involved to connect the fibre cable from the outside to the inside of your home. Access to 4 power points for the equipment installed will be required. Access to a TV for the HyppTV installation is also required. No installation appointment will be made for homes undergoing renovation.

BILLING
1. Bills will be mailed monthly to your designated billing or postal address. 2. Please furnish us with your updated/correct address to allow your bill to reach you in a timely manner. 3. You may also access your bill at the UniFi portal at www.tm.com.my, click on MyUniFi. 4. You may also opt for the bill to be emailed to you.

THANK YOU FOR CHOOSING UniFi!

You are about to experience an awesome digital lifestyle like no other. Enjoy super fast Internet connectivity, fantastic savings on your calls and the best entertaiment around with HyppTV. UniFi is set to enhance your digital lifestyle and take it to a new exiciting level of service and enjoyment. VIP Package Subscribed: Sales Agent: Agent ID: Contact Number: Streamyx ZONE ID:
Telekom Malaysia Berhad (128740-P)

Standard Installation 1. 2. 3. For all standard installations, a fee of RM200 will be imposed. (Please see more detailed explanation on inside pages) All wiring work carried out will run along the surface of walls and enclosed in a casing called a raceway. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill. No cash payment is to be made.

Non-Standard Installation 1. Date: 2. 3. Non-standard installation includes internal concealed wiring, wiring over the plaster ceiling, external underground or concealed cabling. You will have to hire your own contractor to carry out non-standard installation activities or you may select one from TMs list of panel contractors. For non-standard installation activities, charges will be imposed. Charges quoted will cover the cost of workmanship only. These charges are to be settled in cash with the contractor concerned. Please insist on a receipt. If any additional internal cabling length is required beyond what is provided under the scope of the standard installation, the costs involved will be charged in your next bill.

Enjoy fast and stable connections anytime, anywhere at over 17,000 TM WiFi hotspots nationwide.

WiFi

For High-Rise Buildings 1. 2. If you reside in a high-rise building, your assistance to get the cooperation of your building management (permission, access, etc) is required to facilitate installation activities. If you reside in a high-rise building that is served by internal copper cabling, you must terminate your existing fixed line broadband service (if any) in order for us to install UniFi over the same wiring into your home.

IMPORTANT TO KNOW: INSTALLATION & STARTER GUIDE

Please take the time to read this guide to understand all aspects of the UniFi service, in particular, the installation process. Your understanding of the service installation process is important as it will help minimise any inconvenience.
UniFi-RSG/V2/11/11

www.tm.com.my | Call TM UniFi Centre 1300 88 1222 | Visit selected TMpoint

Standard Installation
Fibre Distribution Point

Landed property - Residential

Standard installation is defined as the normal installation process that is carried out by TM or its authorised contractors for UniFi service installation.

Non-Standard Installation
Landed property - Residential

Non-Standard installation refers to installation activity that is not covered under the scope of the standard installation provided.

Drop Fibre

Standard overhead DP Standard overhead DP available but request for underground cabling

Fibre Distribution Point

Over the ceiling

Wiring over the ceiling

Between ceiling & the roof

Fence Pedestal Distribution Point

FTB

FTB - BTU (15m) Surface Cabling Raceway

BTU - DECT Phone (15m)

1
Fence FTB

FWS

5
STB BTU RG
Piping for Fibre Pedestal Distribution Point

Ceiling
FWS

Concealed wall wiring

3
Over the surface

STB BTU RG

Concealed
BTU-RG-STB/PC (15m) Surface Cabling - Raceway

4
Manhole

Underground DP Possible scenarios Blocked: Without Local Authority Permit* With Required Local Authority Permit* Within customers premises (surface cabling)
*The actual installation date is subject to authoritys clearance by the customer or developer.

Manhole

Underground DP route blocked within customers premises (concealed at porch)

Standard Charges for Non-Standard Installation Work (Labour Charges)

Item Number Description
Overhead DP request UG (terrace) surface wiring Overhead DP request UG (bungalow/semi D/ factory/shop) surface wiring Overhead DP request UG (terrace) concealed at porch Overhead DP request UG (bungalow/semi D/ factory/shop) concealed at porch Concealed UG at porch

Charging Parameter RESIDENTIAL & BUSINESS PREMISE

1st 15m (last pole to FTB) Additional metre 1st 15m (last pole to FTB) Additional metre 1st 15m (last pole to FTB) Additional metre 1st 25m (fence to FTB) Additional metre 1st 15m (fence to FTB) Additional metre 1st 15m (Internal fibre FTB to BTU) Additional metre 1st 15m (RJ45 BTU to CPE) Additional metre 1st 15m (Internal fibre FTB to BTU) Additional metre 1st 15m (RJ45 BTU to CPE) Additional metre

Pricing (RM)
452 19 603 19 965 30 1395 30 818 31 315 16 318 14 612 36 627 30

ATTENTION!
1. All costs inclusive of labour (workmanship) and PVC piping/microduct where applicable. 2. Charges quoted do not include: Standard wiring material (drop fibre/internal fibre/RJ 45)* Re-tiling with the same tiles for concealed work at porch Repainting or fixing back the original wallpaper for concealed internal wiring Pulling the fibre from the last pole, which is located across the road* 3. Work includes a 30-day warranty period from job completion date. This warranty does not cover any faults due to third party negligence, customer negligence or force majeure. 4. Customer must contact the respective contractor directly within the warranty period for any non-standard rectification work. 5. Charges displayed apply for work performed by authorised TM contractors only. 6. Discounts can be negotiated between the customer and contractor concerned.
*These activities are already included as part of standard installation.

1 2

Standard Installation (RM 200) 15m of fibre cable FTB BTU 15m of RJ45 cable BTU RG STB/PC 15m of RJ11 cable BTU DECT Phone 30m Raceway (casing for wiring)

Additional Charges Beyond Standard Installation > 15m Charge: RM50/5m > 15m Charge: RM25/5m > 15m Charge: RM15/5m > 30m Charge: RM25/5m

Note: a) Any charges for additional cabling beyond the standard provided will be included in the bill. b) Subsequent to the initial successful installation, any request for relocation of equipment installed will be subject to a rewiring charge of RM150 plus additional charges if additional cabling length is required. c) Fibre cable of up to 15 metres will be provided to the BTU at the customers preferred location. Up to 15 metres of RJ45 and up to 15 metres of RJ11 cable will also be provided to the customer. d) Location of BTU/RG/Set-Top Box to be agreed between the customer and installer.

6i

Over the ceiling cabling

ii

Over the ceiling cabling

7i FTB Fibre Termination Box FWS Fibre Wall Socket BTUBroadband Termination Unit (modem) RG Residential Gateway (router) STB Set-Top Box PC Personal Computer DECT PhoneDigital Enhanced Cordless Telecommunication Phone DP Distribution Point UGUnderground RJ45 Ethernet Cable RJ 11Telephone Cable

Concealed internal cabling

ii 8

Concealed internal cabling 3M internal wiring solutions

(future options price to be determined)