FAIZAH BINTI MOHD RAFFI

Johor Bahru, Johor, Malaysia Email:faizahraffi@ymail.com Tel:-(Home), 017-7384661(Mobile)

Resume Summary Current Position Present) Current Specialization Highest Education Years of Experiences Expected Salary :Customer Relations Executive (CRE) (November 2011 : Sales Marketing/Customer Service/Sales and Service Advisor : Diploma in Medical Laboratory Technology : 2 Years : MYR 1500

Employment History

November 2011 - Present 1.Suzuki Sutera Edars Motorsport SDN BHD. Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Customer Relation Executive (CRE)/Service Advisor. : Sales Marketing/Customer Service/Sales and Service Advisor : Sales Service Advisor : Sales Vehicle and Automobile : MYR 1500 :

Customer Service : - Greer or attend Customer, always smile. - Talks in a way the customer can understand - works accurate and with eye for detail - is able to use automated information systems to analyze the customers - is willing to build a long-term relationship with the customer - deal directly with customers either by telephone, electronically or face to face Service Advisor - Advise customers about necessary service for routine maintenance. - Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Prepare a repair order showing time, cost, and labor estimates for service. - Write a brief description of the problem on the repair order to help the mechanic locate the problem - Explain the work performed and the charges to the customer. situation

Customer Relation Executive Copyright 1996-2012, JobStreet.com. All rights reserved.

- handle customer feedback received via all channels proactively in accordance with the companys service - track and compile the Customer Feedback report on a monthly basis - Solve the customer problems or customer complaints - Always Follow up customer. - handle and resolve customer complaints - Manage office equipment - Liaise with facilities stakeholders - Maintain an enjoyable and clean working environment - Manage clerical and other administrative staff - Handle the distribution of correspondence and customary clerical tasks - Arrange, organize, and coordinate meetings - Handle internal or external communication or management systems

Aug 2011 Nov 2011 2.Red Valentino Starhill Gallery Bukit Bintang Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Customer Service and Retail : Sales and Retail : Sales Person : Sales/Retail Marketing : MYR 1600 + commission :

- Greet customers and ascertain what each customer needs. - Describe merchandise and explain use, operation and care to customers. - Operate cash register, count money and making deposits. - Arrange and display merchandise to promote sales. - place special orders - receive and process cash, check and charge/credit payments - maintain sales records - count money, sort charge slips and balance monies - requisition new stock - arrange and display merchandise - take stock inventory Dec 2010 Aug 2011 3. Chemsil Air and Water SDN BHD Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Laboratory Assistant Microbiology : Food Testing/Water Dialysis/Chemist : Microbiological : Chemical and Pharmaceutical : MYR 1400 :

- analytical testing of food and drink, environment, water and pharmaceuticals Copyright 1996-2012, JobStreet.com. All rights reserved.

- Clean, maintain and prepare supplies and work areas. - Set up, adjust, calibrate, clean, maintain, and troubleshoot laboratory and field equipment. - Use computers, computer interfaced equipment, robotics or high-technology industrial applications to perform work duties. - Analyze experimental data and interpret results to write reports and summaries of finding. - conduct research or assist in the conduct of research including the collection of information and samples such as food and drink, environment, water and pharmaceutical. - monitor laboratory work to ensure compliance with set standards. Monitor and observe experiments, recording production and test data for evaluation by research personnel. - Examine samples or specimens to detect the presence of disease or the other problem.

Sept 2010 Nov 2010 4. Guardian Pharmacy Danga City Mall Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Customer Service and Cashier : Sales and Retail : Sales Person : Retail/Sales Marketing : MYR 1000 :

Greet customers and ascertain what each customer needs. Describe merchandise and explain use, operation and care to customers. Operate cash register, count money and making deposits. Arrange and display merchandise to promote sales.

Educational Background

Graduation Date: 2007 - 2010 Diploma in Medical Laboratory Technology Major Institute/University CGPA : Medical Laboratory Technology : Masterskill University Science of Health : 2.78/4.00

Graduation Date: Dec 2009 Sekolah Menengah Kebangsaan Kangkar Pulai Major Institute/University CGPA/Grade : Sijil Pelajaran Malaysia : Sek Men Keb Kangkar Pulai : Past

Languages (Proficiency: 0=Poor - 10=Excellent)

Language Bahasa Malaysia English

Spoken 10 6

Written 10 5

-------------------------------------------------------------------------------------

Copyright 1996-2012, JobStreet.com. All rights reserved.

Personal Particulars & Preferences

Date of Birth Nationality Gender IC No. Possess Own Transport Expected Monthly Salary Availability

: 25th December 1989 : Malaysia : Female : 891225-01-5978 : Yes : MYR 1500 : Immediately after notice period of 1 month(s)

Additional Info - very liberal and free thinker - Detail oriented, efficient and organized professional with extensive experience. - Good interpersonal skill - Hardworking, confident, fast learning and self motivated - Good team player / good team building skills - Able to meet tight deadline - Willing to work long hours - Able to work alone or independent - Effective at multi tasking - patience - adaptability - initiative - stress tolerance - high energy level - integrity Reference Name Relationship Position Company Telephone : Azimah binti ahmad : Lecturer : Asst. Program Manager ( MLT ) : Masterskill College of Nursing and All : +60177320532

Name Position Company E-mail Telephone

: Sulekha a/p Cobi : Assistant Microbiologist : Chemsil Air and Water Sdn Bhd : sulekha@chemsil.net : +60133887614

Copyright 1996-2012, JobStreet.com. All rights reserved.