TOP 5 RETAILERS IN WORLD 5.

Schwarz Unternehmens Treuhand KG

Country of Origin: Germany Countries of operation: 25 2009 Revenue: $77.22 billion 2009 Profit Margin: n/a

4. Tesco
Country of Origin: UK Countries of operation: 13 2009 Revenue: $90.43 billion 2009 Profit Margin: 4.1 percent

3. Metro AG
Country of Origin: Germany Countries of operation: 33 2009 Revenue: $91 billion 2009 Profit Margin: 0.8 percent

2. Carrefour
Country of Origin: France Countries of operation: 36 2009 Revenue: $122 billion 2009 Profit Margin: 0.5 percent

1. Wal-Mart
Country of Origin: US Countries of operation: 16 2009 Revenue: $404 billion 2009 Profit Margin: 3.6 percent

TOP 5 RETAILERS IN INDIA

1. Pantaloon Retail Pantaloons is known for the famous Big Bazaar discount stores, which never disappoints its consumers. Big Bazaar has today changed the way of thinking of its consumers in terms of convenience, price and quality. 2. Aditya Birla Retail The company operates the brand More, and has two formats of super market and hyper market. The first store of More was opened in the city of Pune in the state of Maharashtra, India. 3. Shoppers Stop The Shoppers Stop started off as a menswear store in Mumbai and now it has launched the largest hypermarket, hypercity. The company has also entered the airport retailing in collaboration with the Nuance group. 4. Lifestyle Lifestyle is a store managed by an NRI led Landmark Group. Today the company operates more than 5 million sq feet in Middle East as well as India.

5. Bharti Retail Bharti Retail operates in collaboration with the worlds largest retailer WalMart in US. The operations of the company are yet to start and are expected to be a multi brand retail store.

Reliance Retail Mukesh Ambanis 15,000-people Reliance Retail has opened 250 convenience stores, branded as Fresh, across the southern states. It is now planning to launch 30 suchoutlets in Mumbai. Reliance Retail plans to invest Rs 25,000 crore on hypermarkets,supermarkets and specialty stores in the next four years. The first hypermarket will be upin Ahmedabad by the end of Jul

SWOT Analysis Wal-Mart

June 10th, 2011 admin

Strengths

Wal-Mart is a powerful retail brand. It has a reputation for value for money, convenience and a wide range of products all in one store. Wal-Mart has grown substantially over recent years, and has experienced global expansion (for example its purchase of the United Kingdom based retailer ASDA). The company has a core competence involving its use of information technology to support its international logistics system. For example, it can see how individual products are performing country-wide, store-by-store at a glance. IT also supports Wal-Marts efficient procurement. A focused strategy is in place for human resource management and development. People are key to Wal-Marts business and it invests time and money in training people, and retaining a developing them.

Weaknesses

Wal-Mart is the Worlds largest grocery retailer and control of its empire, despite its IT advantages, could leave it weak in some areas due to the huge span of control. Since Wal-Mart sell products across many sectors (such as clothing, food, or stationary), it may not have the flexibility of some of its more focused competitors. The company is global, but has has a presence in relatively few countries Worldwide.

Opportunities

To take over, merge with, or form strategic alliances with other global retailers, focusing on specific markets such as Europe or the Greater China Region. The stores are currently only trade in a relatively small number of countries. Therefore there are tremendous opportunities for future business in expanding consumer markets, such as China and India. New locations and store types offer Wal-Mart opportunities to exploit market development. They diversified from large super centres, to local and mall-based sites. Opportunities exist for Wal-Mart to continue with its current strategy of large, super centres.

Threats

Being number one means that you are the target of competition, locally and globally. Being a global retailer means that you are exposed to political problems in the countries that you operate in. The cost of producing many consumer products tends to have fallen because of lower manufacturing costs. Manufacturing cost have fallen due to outsourcing to low-cost regions of the World. This has lead to price competition, resulting in price deflation in some ranges. Intense price competition is a threat

Pareto principle The Pareto principle (also known as the 8020 rule, the law of the vital few, and the principle of factor sparsity) states that, for many events, roughly 80% of the effects come from 20% of the causes. Business-management consultant Joseph M. Juran suggested the principle and named it after Italian economist Vilfredo Pareto, who observed in 1906 that 80% of the land in Italy was owned by 20% of the population; he developed the principle by observing that 20% of the pea pods in his garden contained 80% of the peas. It is a common rule of thumb in business; e.g., "80% of your sales come from 20% of your clients". Pareto developed both concepts in the context of the distribution of income and wealth among the population. In business The distribution shows up in several different aspects relevant to entrepreneurs and business managers. For example:

80% 80% 80% 80% 80%

of of of of of

your your your your your

profits come from 20% of your customers complaints come from 20% of your customers profits come from 20% of the time you spend sales come from 20% of your products sales are made by 20% of your sales staff

Therefore, many businesses have an easy access to dramatic improvements in profitability by focusing on the most effective areas and eliminating, ignoring, automating, delegating or re-training the rest, as appropriate. CRM Meaning of CRM CRM is about organising information The phone calls, the e-mails, all interactions- for strong sales and customer care. CRM is an information industry term for methodologies, software and usually. Internet capabilities that help on enterprise manage customer relationship in an organized and efficient manner. CRM is a business strategy that attempts to ensure every customer interaction (whether for sales or services) is appropriate, relevant and consistent regardless of the communication channel. Benefits of CRM Some of the important benefits of CRM technology are:(i). Ensure better direct marketing efforts. (ii). Provide relevant product and service related data on real time basis. (iii). Analyze customer purchase data to identify various groups of customers. (iv). Help minimize customer defection rate. (v).Measure customer satisfaction level.(vi). Provide database to develop various relationship marketing strategies like incentives. Improve in CRM (1). Analyse business processes (2). Give your business a web presence promote your website. (3). CRM consulting and implementation. (4). Analyse customer behaviour and target the right customers. (5).Improve sales effciency and com-munication. (6). Provide a better service to customers. (7). Full training for all staff levels. (8). Suppoprt packages for all budgets. (9). Customer insight & customer resource optimiztion. (FFP) A frequent flyer program (FFP) is a loyalty program offered by many airlines. Typically, airline customers enrolled in the program accumulate frequent flyer miles (kilometers, points, segments) corresponding to the distance flown on that airline or its partners. There are other ways to accumulate miles. In recent years, more miles were awarded for using co-branded credit and debit cards than for air travel. Acquired miles can be redeemed for free air travel; for other goods or services; or for increased benefits, such as travel class upgrades, airport lounge access or priority bookings.