Milestones.

Graduate development programme

Programme Overview Two streams

Sales Marketing Finance HR

1 2

Year 1 Discover
Year 2 Connect Year 1 Discover Year 2 Connect

Strategic

Operational

F&B Rooms Revenue

* Each stream will be uniquely tailored to the individual.

Assessment and Selection Process

Selection Criteria Hold a degree Work experience Culturally aware Adaptable

Assessments SHL

Interview Core Behaviours

Placed within one of six hotels in Europe, Africa and the Middle East

Programme structure Stream one - Strategic

Year 1 Discover 1 3 Front Office Sales
Entrepreneurship

Year 2 Connect Select a department of preference within:

Year 3

Assistant
Trust

Manager/Manager* (Level 4/3)

Revenue Mgt

PROJECTS

12

1
3

Hsk, Ktc, HR
Finance
Drive

Area Office assignment

Relationships

Sales Revenue Management Finance HR

PROJECTS

F&B

* depending on performance

Programme structure Stream two - Operations

Year 1 Discover 3 Front Office
Entrepreneurship

Year 2 Connect Select a department of preference within:

Year 3

Assistant
Trust

Manager/Manager* (Level 4/3)

1 3

Sales
PROJECTS

12

Reservations

Hsk/Ktch/HR
Drive

Area Office 1 Finance assignment

Relationships

Rooms or Food and Beverage

PROJECTS

F&B

* depending on performance

Learning and Development Activities

Year 1 Activities Strategic Welcome to MH&R 7 Hospitality Keys 2 x eCornell courses On Job Training Skills Operations Welcome to MH&R 7 Hospitality Keys 2 x eCornell courses On Job Training Skills

Introduction to Revenue Management

Introduction to Sales

Introduction to Revenue Management

Selling Techniques for F&B

Reservations Sales

Selling Techniques for FO

HACCP
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Learning and Development Activities

Year 2 Activities Strategic Operations Strategic Revenue Management

Strategic Revenue Management

Account Management and Negotiation Skills Off Job Training Skills Leadership Performance Management eCornell certificate An MBA programme, depending on performance and development need

Off Job Training Skills

Leadership Performance Management eCornell certificate

An MBA programme, depending on performance and development need

7

Preparation timelines
2011 February
March April May June July August 2nd interview Offer and visa Start Hotel Corporate Centre Orientation Briefing at Area Office Join the hotel Presentations, Interviews, assesements and shortlist

SVP HR, VP L&D, Area HR, Area L&D

2nd assessment day to include/ follow with an interview with prospective hotel GM

Programme Overview Summary

Assessment & Selection

21 Months of Strategic experience

3 Months of Operational experience

Year 1&2 Discover & Connect

Strategic

Assessment & Selection

21 Months of Operational experience

3 Months of Strategic experience

Year 1&2 Discover & Connect

Operational

Stakeholders and their responsibilities

Corporate HR/L&D
Assist with assessment and selection Host the orientation Informally monitoring progress Assessment and Selection Progress review twice a year Funding of external development (eg. MBA attendance) Monitoring progress updates Host Area office based project in Year 2 Conduct annual performance review Mentors/ Coaches the GDP Fund salary, benefits and offer hotel based development activities

Area HR/L&D

General Manager

Head of Department Overall responsible for GDP and delivery of the program
Administer quarterly review reports

Head of Department Administer Win-Win performance agreements at the start of each rotation
Review progress each month Provides daily leadership to GDP

Graduate

Complete Win-Win performance agreements at the start of each rotation Reflect and report on progress each month
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