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BSNL Prepaid Broadband Services


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BSNL Prepaid Broadband Services


Dear Customer, Welcome to the fascinating world of Internet through the prepaid broadband service of BSNL. This User manual contains information which will help you to utilise our services effectively. The manual is primarily meant to be used with the BSNL supplied ADSL2+ Broadband Modems , however the settings and other information available in the guide can be used to set-up the BSNL Broadband Connection using any other Modem also. Contents Introduction Connections & Installation Configuration of Bridge connection and Dialler Managing your Account Checking Account Status Recharging of Account Troubleshooting Quick Reference Introduction Broadband is an always-on high speed internet service. The Broadband service from BSNL supports Triple Play i.e. Voice, Video and Data services all possible simultaneously on the same copper telephone line. BSNL is providing its broadband services on ADSL2+ technology which is capable of delivering up to 8 Mbps of bandwidth to the customer premises. BSNL is currently offering Internet Services starting from 256 kbps going upto 8Mbps. For extending these services the telephone cable coming to the subscribers premises is connected to a Broadband Modem (ADSL2+ modem) using a POTS Splitter. The Broadband Modem acts as an interface between telephone cable and computer. The POTS Splitter is used to separate voice and data signals enabling both Voice and Internet simultaneously on the same telephone line. One cable out of POTS Splitter is connected to the telephone instrument. [Also your BSNL Broadband connection comes with a user account consisting of a Username and Password. This is used by the Modem in establishing connection to the BSNL Broadband network. The username and password are preconfigured in the BSNL Broadband Modem. When the Modem is switched 'ON' it automatically establishes a connection to the Broadband Network. After your connection
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BSNL Prepaid Broadband Services

has been set-up please follow the procedure given in How To's section to change your password. This is necessary to avoid misuse of your user account.] Connections & Installation Prerequisites In addition to the BSNL PSTN line, the minimum configuration required on PC for setting up a BSNL Broadband connection is as follows: Hardware PC with spare USB or LAN (Ethernet) port, a CD-ROM Drive and about 150 MB of free disk space. Software Operating system - Win98 (SE) - Second Edition or above. Internet Explorer version 6.0 or above. However, the recommended configuration of PC for a true broadband experience is - Hardware PC with Pentium IV or equivalent processor with 256 MB RAM and spare Ethernet port, CD ROM Drive. - Software Windows XP Operating system with Service Pack 2. Please ensure that your PC supports the above requirements. Connectivity diagram

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BSNL Prepaid Broadband Services

The POT's splitter should be placed at a suitable point before any other device is connected to the telephone line. This is important for proper working of the Broadband connection. The POT's splitter has three ports which are to be connected as below 1. Line port for connecting the telephone line from exchange. 2. Phone port for connecting the telephone instrument. 3. DSL port for connecting the Broadband modem. The interface on the BSNL Broadband Modem and the connectivity is detailed below:The BSNL Broadband Modem has four ports / interfaces all available on the back panel as depicted below -

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BSNL Prepaid Broadband Services

The interfaces are to be connected as follows 1. ADSL interface ( RJ 11 ) for connecting the incoming DSL line from the POTS splitter. 2. Ethernet interface ( RJ45 ) for connecting the Ethernet cable from the PC. 3. USB interface for connecting the USB cable from the PC. Note - Either Ethernet or USB interface shall be used depending on the availability of corresponding interface on the PC. LED's have been provided on the Front Panel of BSNL Broadband Modem, which are useful for diagnostics in case of any problem in the functioning of Broadband connection. The LED's available on the Modem and their brief descriptions are given below :-

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BSNL Prepaid Broadband Services

After the Modem has been connected as above, it can be switched ON. The Modem shall take about 2 to 3 minutes to boot and train with the BSNL Broadband network. While training the ADSL link shall be blinking. After completion of this process all the LED's should come to the normal display condition.

Configuration Of bridge connection

Creation of dialer in PC (only for Windows XP): Step 1 to Step 11. Step 1. Click on Start, Select Setting, Control Panel

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BSNL Prepaid Broadband Services

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BSNL Prepaid Broadband Services

Step 2. Double Click on Network Connections

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BSNL Prepaid Broadband Services

Step 3. Click on Create a New Connection

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BSNL Prepaid Broadband Services

Step 4 . Click Next on Welcome to New Connection Wizard Screen

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BSNL Prepaid Broadband Services

Step 5. Select Connect to the Internet, and Click next

Step 6 . Select Setup My Connection Manually, and Click NEXT

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BSNL Prepaid Broadband Services

Step 7. Select Connect using a Broadband Connection that requires a User Name & Password, Then Click NEXT Step 8. Give ISP Name as BSNL, and Click NEXT

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BSNL Prepaid Broadband Services

Step 9. Give User Name (Given by BSNL field staff) and Password. For new connections, the password is 'password. Enter the password again to confirm password. Click NEXT

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BSNL Prepaid Broadband Services

Step 10. Click the Finish button

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Step 11 . Shortcut Dialer will be created on the Desktop with a Name BSNL, Double Click on Dialer & Click Connect

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BSNL Prepaid Broadband Services

After the authentication, the connection will be through and you can start browsing the Internet by opening your favourite browser.

NOTE ==Customers having

number 1800-424-1600

windows 2000, win98 and win ME, want to create

Dialler for connecting router on Bridge Mode, can call on our Toll Free Help Desk

Managing your Prepaid Account

Step-1. Visit the portal site
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BSNL Prepaid Broadband Services

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Step-2. Log in with the Portal Id and Password (Provided by BSNL field staff during activation of your service),you will be presented with the menu for Self Care

The menu provides for updating your Profile-Portal User ID and Portal Password, tracking your orders, services and usage.

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BSNL Prepaid Broadband Services

Checking Prepaid Account Status

Step 1. Click on

My Prepaid Services

Click on

My Services

on the same page

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Your Account Number is shown with an option for viewing Balance Enquiry or Transaction History or Usage Details or Pending Renewals or Top Up Transaction. Initially, your Account will have Rs 50 worth of Bandwidth as balance. Based on your requirement of bandwidth you can recharge your account by Recharge cards of required denomination.

Recharging your Prepaid Account

Click on Top Up on the left hand side of the My Services page. You will be presented with Voucher Validation page.

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Enter Voucher serial number and click on Validate. After validation, you will be presented with a page with details about the Voucher and an option for selecting the Account Number.

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BSNL Prepaid Broadband Services

Please select the Account Number for which recharging to be done. You will be presented with a screen giving Service Details and the Renewal Information.

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Select recharge option as Recharge Now from dropdown for immediate recharge. Enter the 20 digit PIN Number from your recharge voucher and click on Submit. You will be presented with a screen informing you of successful recharge.

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Click on My Services and confirm the Account status for correct recharging and validity.

You can explore the portal site for the various features like viewing Transaction History, Usage Details, Pending Renewals Etc. The portal site has the facility for instant plan change also.

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