Mark R. McFadden Carrollton, TX 75010 214-577-5869 MarkRMcFadden@gmail.

com
Director Regional Manager Area Manager

Regional Retail Operations Manager with expert experience in retail distribution outlets in regional U.S markets infrastructure. Consistent profit growth history in each management, operations, and supply chain production facility. Versatile leader with outstanding reputation for achievement, management recruitment, team building and personal integrity. Successful experience developing retail settings, work plans, budgets and operating infrastructure.

Core Strengths Retail and Manufacturing Management Expert Proven Leadership Strategy Development in Complex Organizations Consistent Retail Revenue Increase and Profitability Drive Business Growth Initial Operational Development Recruitment and Hiring Goal Setting and Project Planning Successful Development of Organizations, Work Plans, Budgets, Operating Infrastructure and Company Chains Understanding Supply Chain Build Infrastructure, Identify and Measure Key Financial, Compliance and Other Performance Indicators Launch New Retail Locations through Staff Recruiting, SetUp and Training Excellent Rapport with Labs, Retail, Associates, Doctors, Customers and Suppliers Analyze and Systematize Franchise Operations, Finance and Product Support

PROFESSIONAL EXPERIENCE

Eyemart Express, Ltd. Farmers Branch, Texas 1997-2011 Regional Vice President of Retail Operations: Responsibilities in recruiting, store set-up/merchandising and training employees for new and existing locations. Assessed market data and growth opportunities for 38 locations. Increased Sales, Profit and Loss performance. Had full P&L responsibility for 38 retail locations with combined revenue of $46 million annually, with a bottom line profit of 28%, which was 3% higher than the company consolidated Recorded exceptional company comparable store growth of up to +18%, which was consistently 1% - 3% higher than companys consolidated growth Responsible for all retail management recruiting and hiring in my region Instituted specialized sales and technical training for all retail associates Introduced a retail operation checklist for field personnel to monitor and control consistency in quality, merchandising, efficiency, and cost matrices. Cultivated a highly-regarded management team and as wingman diligently developed General Managers

into Area Managers, three of whom became Regional Managers within the firm
Built teams with diverse strengths and congenial workforce existence between staff, new recruits, retail, labs, customers and experts in all locations Created a corporate certification program for final inspectors that ensured superior quality

McFadden, Mark R. Page 2

Eyemart Express, Ltd. Farmers Branch, Texas 1995-1997 Director of Training: Ensured that associates were thoroughly developed through technical and product knowledge training and cross-training initiatives, while maintaining company goals for customer service, image and sales performance. Developed a high-performing management team Improved upon sales training of all associates and management Enhanced laboratory training for associates in technical and product knowledge Produced company training manual Eyemart Express, Ltd. Beaumont, Texas 1992-1995 Area Manager: Achieved highest status within top five locations in the company with a combined annual revenue of $3.6 million with bottom-line profit of 30%. Positive comparable store sales each year with final year +10%. Elevated sales and P&L performance for all three locations Recruited, staffed and developed all managers and associates Escalated sales and lab productivity Pearl Vision, Inc. Houston, Texas 1989-1992 Franchise Operations Field Support Manager: Closely worked in tandem with franchisees in operational, financial, and product support to assure their excellence and success by monitoring franchisees performance, quality of sales, customer service, customer on-time delivery and compliance of franchise agreement. Chosen as corporate delegate for 22 franchised locations in southwestern regions Industry Member of American Board of Opticianry member ABO Other Participated in international trade shows including procurement excursions to Hong Kong and China.