TeleTech is one of the Philippines most successful business process outsourced Contact Center operations with a great team,

, fantastic work environment and clientele made up of some of North Americas leading organizations. Originating in the USA in 1982, TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We at TeleTech are consistently maintaining the high standards of excellence in customer management both internally and externally. We are always actively seeking the best possible candidates for the various openings we have within our company. We aim to find highly-motivated ambitious individuals who can share our mission and passion for elevating the way businesses interact with their customers. We are looking for dynamic, service-focused people who share our high level of commitment. To join the Teletech lifestyle, visit www.HirePoint.com. History: TeleTech is the leading full-service provider of strategic customer management solutions. From customer management to customer insight, TeleTech helps companies around the world find innovative ways to improve business results while enhancing the value of their brands. The Fastest Growing BPO Company - awarded by ICT. Outstanding Employer - Awarded by PEZA. Outsourcing & Offshoring Regional Excellence Award - Awarded by DTI. Best positioned for future growth. 12 large customer management centers: Fort Bonifacio, Pasay, Novaliches, Cainta, Dumaguete, Bacolod, Lipa, Cebu, Bacoor, Iloilo, Pampanga, and Sta. Rosa. With 16,000 employees and growing.

British experts say PHL BPO industry outlook very positive

British experts have a "very positive" outlook of the Philippines' business process outsourcing (BPO) industry, the Department of Foreign Affairs said. The DFA said British-Philippines Outsourcing Council (BPOC) Board Members Ian McGowan and Richard Patterson disclosed this to Philippine Ambassador Enrique Manalo early this month. "(They said) that while most BPO clients served from the Philippines were American, there has been a 'noticeable increase in interest' from British, Australian and Asian firms wanting 'extraordinarily high skill sets and competitive pricing,'" the DFA said. McGowan and Patterson had paid a courtesy call on Manalo at the Philippine Embassy on Feb. 2. During the call, the two said outsourcing was "not bad" for developed economies, such as the United Kingdom, emphasizing that companies outsource to the Philippines "to compete globally and be successful." Also, they said their extensive experience with various British companies with BPO services in the Philippines showed that "for every job created in the Philippines several more jobs are created in Britain." For his part, Manalo expressed support for BPOC's efforts to promote the Philippines as an investment destination. "The Embassy, as part of its economic diplomacy program, will continue to work with organizations such as BPOC to actively showcase the Philippines as a prime, value-for-money business location. The BPO industry is one of the country's leading lights, especially here in Britain where the Philippines has been regularly adjudged Best Offshoring Destination thrice over the past few years. BPOC will be an important partner in developing a bigger market in this country," he said.

BPOC is a non-profit, independent organization based in London. It was established in 2009 to promote the Philippines as a BPO destination to British businesses. Its membership is open to all companies with a base in the United Kingdom who either operate outsourcing services in the Philippines, outsource work to the Philippines or provide advisory services to the outsourcing or buyer communities. Estimates by the Business Process Outsourcing Association of the Philippines (BPAP) show the BPO industry grew by 22 percent to US$10.9 billion in 2011, employing 640,000 people. By 2016, it is forecast to grow to 1.3 million workers generating some $25 billion in export revenues. LBG, GMA News

I would like to answer that question in my own perspective, well i prefer to work in a call center for two reasons, mainly the first one would be for monetary reason where working in a call center will have you get a high salary (though not really that high)but still its above other jobs that only requires you to have a good communication skills and that is where my second reason goes, i am really into communication since childhood and i love talking to everyone usually on the phone when i really enjoyed it during those times well i love getting to know other peoples thought and how they are feeling *you know* its not kinda big deal but i am amaze of how other people reacts and interacts....and it's a best way for me to support my family expenses ,this is the easiest job for me you just have to sit all night and listen to clients concerns sometimes they are irate but it's not a big deal for me it's a challenge for ma anyway.. and also some of my friends do work in a call center they influence me for applying in a call center , And it's a good choice working in this industry their are some fresh graduates looking for a job this the best job to be with ,And Call centers also provides good amenities such as sleeping quarters and recreation areas we all know we work at night and the industry knew it so they provide this for the safety of it's employees or agents they also provides good benefits to it's employees so that's why i choose to work in a call center..

Patience Persistence and resourcefulness Calm and composed demeanor Integrity Emotional stability, stress tolerant, and coping Commitment and loyalty You must have the following skills: v Deal Everything In Two Ways v Improving Customer Services Through Customer Reviews v Turn Customers Into Your Fans v Accept The Accountability v Art of Communication v Customer Centric v Capture The Customer Service Through Blogs
Being that I was once a CSR in a call centre ,the best way to answer that is A}truthfully, B} tell them that you would enjoy the experience of dealing with customers over the phone so that you may develop customer service skills, as well, enhance your multi-tasking skills.