Vodafone Technology | Information Services

Single User Access Request for personalized UNIX user

General Form Information Version: 4.1 How to handle this form? 1. This form is intended for user access management only. Only ONE user per form! 2. Fill in all the information in this form, store the filled form locally and then send the form to your responsible/hiring line manager to ask your line manager for approval. 3. The line manager must forward your request to the Global Service Desk (gsd@vodafone.com) with the approval statement. To avoid any problem with the checking of the relationship between user and approver e.g. in case of external employees or during change processes the following statement is appropriate: I am the responsible line manager of "name of affected user" and I approve the attached access request" 4. The GSD verify the request and collect the required approvals. Afterwards the request is forwarded to the responsible department for implementation. The GSD will open a Remedy ticket for your request. You will receive a notification with the corresponding INC ID. This INC ID will enable you to track the progress. Who must use the form? General fields Last Name First Name Company Department VF Email Telephone Employee status/type Vodafone Department Request specific fields Help Form is mandatory for VGS, VPC, VRS, VOCH, VIS, VGE, OpCo ES, OpCo VF NL, OpCo VF UK, OpCo VF IE, OpCo VF AL, OpCo VF CZ Instruction Provide the user last name. Provide the user first name. Vodafone Company Name or the external supplier/vendor organization name. Provide the Vodafone department name for the user. Provide the Vodafone email address for the user. Provide the user telephone number. Depending on the employee status, the corresponding employee type must be selected from the list. Provide the Vodafone department name for the line manager. Instruction In case you are not able to specifiy the mandatory information within this form you can contact for clarification the 2nd level team. (Mon. - Fri. 08.00-17.00 (MET) - Phone +49210297-6680 or via mail to "DL-INFRA-OPR-COP_UNIX_EBO") This is a mandatory field. Select from the list the required action. Below the actions are described: Create access = Select this option in case you didn't have this user access so far. Modify access = Select this option in case you already own this user access/account and you want to change the configuration for this access/account. This is Revoke access = Select this option in case your existing user access/account should be disabled and revoked from the system(s)/application(s). If you have requested "Modify access" or "Revoke access" please provide your existing UNIX username. The main group also known as group ID describes the UNIX group where the user will be assigned to. If known provide the information regarding the required main group/group ID. Otherwise provide a reference user. In case you need additional Secondary Groups, you have to specify these within this field. If known provide the information regarding the required main group/group ID. Otherwise provide a reference user. The listed hosts will be used to configure the personalized UNIX user account. If known provide the information regarding the required main group/group ID. Otherwise provide a reference user. This information must be filled for all external employee without Vodafone AD account and can be filled for external with VF AD account. Based on the "valid from" date the maximum validation period can be set to 90 days into the future. It is possible to select a validation date lower than the max. validation date. In case you are not able to specifiy the mandatory information (such as Main Group and Add. Secondary Groups), name the system where the access is required for. Note: This information is only used as a refernce information. Name a reference user which should be used to duplicate the account. But please keep in mind that the access level is set to a minimum. Valid from: 9/27/2010

Requested Action

UNIX Username Main Group (group ID) Add.Secondary Groups List of Hosts Valid from Valid until

System Name Reference User

Single User Access Request for personalized UNIX user

Addressee / Contact Information to raise this request As explained under "Approvals" the responsible line manager (VF Group) or an agreed SPOC (OpCo) must send the completed form by email to Global Service Desk: Request Interface: Global Service Desk Contact details: email: gsd@vodafone.com phone: +49 2102 97 1444

Approvals OpCo requests must follow OpCo specific approval process/policy before being sent to GSD. Only agreed contacts (SPOC, local helpdesk) are allowed to 1 forward OpCo requests to GSD. 2 3 VF Group requests must be sent by the line manage/hiring line manager of the affected user directly to the Global Service Desk (SOX requirement). In case of non permanent staff the manager must confirm responsibility (See recommendation in the instruction). Required approvals a) Responsible Line Manager / SPOC approval

User / Requester - Contact information (all fields are mandatory) Last Name: Vamsi krishna.vamsi@vodaf VF E-mail: one.co.uk First Name: Krishna +44 AB25IT Domain Telephone: Delivery7448238694 Company: Vodafone Limited Employee Status: Internal Staff Department: IT Domain Delivery

Responsible Vodafone Line Manager / SPOC (all fields are mandatory) Last Name: Pearce neil.pearce@vodafon VF E-mail: e.com First Name: Neil Telephone: +44 7977226061 Company: Vodafone Limited Vodafone IT Domain Delivery Department:

Affected / Systems / Access Rights - All fields marked with * are mandatory! # 1 Requested Action* Create access UNIX Username vamsik Main group (group ID) * manir2 Additional Secondary Groups List of Hosts aukjupcx Valid from Valid until System Name aukjupcx Reference User manir2

Version No. 4.1

Vodafone Technology | Information Services