Rethinking Construction: 2002

Achievements Next steps Getting involved

clients, industry and government working together to improve UK construction

Rethinking Construction: 2002

Contents
Introduction from the chair 2002 a milestone How can you get involved? Working together Across the UK Good for business The 12 KPIs demonstrated Whos who in Rethinking Construction? Making contact 2 3 5 6 9 10 12 16 19

OF PARTICIPATING ORGANISATIONS

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Published by Rethinking Construction Ltd 108-110 Judd Street, London WC1H 9PX June 2002

OF PARTICIPATING ORGANISATIONS

Acanthus, Lawrence & Wrightson Accord Accord Jarvis ACIS Group ACL Structures ACO Technologies Acoustic Design Technology Actaris Acton Housing Association Adams Kara Taylor Ainsworth Spark Associates Airedale Glass and Glazing Airways Housing Society Aldwyck Housing Association Alfed McAlpine Special Projects Alfred McAlpine Civil Engineering Allen Pyke Associates Allford Hall Monaghan & Morris Architects Allott & Lomax Altonwood AMC Partnersip AMEC Civil Engineering AMEC M&E Services AMEC Project Investments AMEC Services Amey Property Services Amicus Group (Swale Housing Association) Anchor Housing Trust Anchor Trust Anderson Bell Christie Andrew Porter Andrew Sherlock & Partners Andritz Anglia Housing Association Anglian Water Engineering Anglian Water Services Angus Council Anthony Hunt Assoc Approved Design Consultancy Aragon Housing Association Arcadia Aluminium Arcadia Group Archer Boxer Partners Architectural Association Architon Group Practice Arena Housing Association Argent Development Consortium Argent Estates Artex-Blue Hawk Arup Arup Acoustics ASH Consulting Group

A to Z

ABA Property & Construction ABB Steward

Introduction from the chair

It is quite incredible to see how much progress we have already made in implementing the recommendations for radical change set out in Sir John Egans Rethinking Construction report. The scale and results of our current work programmes are truly impressive. At the core of this programme are some 400 Demonstration Projects valued at 5.6bn, involving sustained participation by more than a thousand individuals representing client and supply side organisations of all sizes. Innovations and best practices are regularly being shared through our 10 Regional Cluster Groups. In some clusters Rethinking Construction Centres are now evolving to bring together networks of local organisations and interest groups that are also working in support of the Rethinking Construction agenda. At a practical level we have provided the tools to support performance measurement, benchmarking and targeted continuous improvement, and focused industry attention on the critical areas of sustainability and Respect for People. We have regularly published the Key Performance Indicator results that have consistently made the business case for applying Rethinking Construction in practice, and organised some of the best supported conferences and events on significant developments such as off-site manufacturing, the housing sector and knowledge management. We would not be succeeding without the tremendous support and commitment from our sponsoring Departments, the Housing Corporation, the Members of our Boards of Management, working groups and industry supporters, and the efforts of our implementation Team. But most of all our success comes from the work of the people and companies on the Demonstation Projects. Our Industry is vast and fragmented. We have made excellent progress to embed the lessons of Rethinking Construction but I am acutely aware that there is so much more to do. This brochure explains what we are already doing and most importantly explains how you too can get involved. I urge you all to consider for good business reasons the ways in which you can get involved.

Abbey Civil Engineering

Abbey Holford Rowe Architects

Alan Crane Chair, Rethinking Construction Ltd.

Association of Consultant Architects

2002 a milestone
This snapshot of Rethinking Construction in 2002 tells you: What we have achieved, What we are doing over the next two years, and How you and your organisation can join the challenge.

OF PARTICIPATING ORGANISATIONS

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Association of Consultant Engineers Autronica Avebury International Avillon Axa Power

AYH Partnership

What is Rethinking Construction?

Rethinking Construction was initiated by the report of the Construction Task Force chaired by Sir John Egan in 1998. The principles are simple: Client leadership, Integrated teams throughout the delivery chain, and Respect for people. The objectives are to achieve radical improvements in the design, quality, customer satisfaction and sustainability of UK construction and to be able to recruit and retain a skilled workforce at all levels by improving its employment practices and health and safety performance. The task force proposed seven targets for improvement, which underpin Rethinking Construction: Reduced capital cost Reduced construction time Better predictability Fewer defects Fewer accidents Increased productivity Increased turnover and profit.
B.E.E. BAA

BAA/AMEC (The Pavement Team) Babcock Water Eng. Babtie Group

Bachy Solentache BAe Systems Bailey Partnership Balfour Beatty Construction Balfour Beatty Major Projects Balfour Kilpatrick Balfour Maunsell Ballast Wiltshier Barber, Casanouas and Ruffles Barclays Bank Bardon Contracting Barnes Construction Barnsley Metropolitan Borough Council Barrie Tankel Project Management Bartrams Elec Barwick Construction Bathsystem SA Battle McCarthy Beacon Housing Association Beale & Cole Beaver Housing Society

How are we doing it?

Since the publication of the report, the Rethinking Construction agenda has been taken forward through a dynamic partnership between government, clients and industry. This has been given a further boost by the creation in 2001 of the Strategic Forum for Construction that brings together all the key industry representatives in pursuit of improvement. At the heart of the Rethinking Construction initiative is the Demonstration Projects Programme. This provides the opportunity for leading edge organisations to promote projects that demonstrate innovation and change which can be measured and evaluated. These are either site-based projects or organisational change projects. To date there are more than 400 of these projects in the programme, which taken together outperform the average of the UK industry against the key indicators.

Beazer Group Bechtel Morrison JV Bechtel Water Technology Bedfordshire Pilgrims Housing Association Bellway Benfield Construction Benard Ede/A. Grant Associates Bennetts Associates Benson Bentalls Berkeley Festival Waterfront Bertram Sheppard Best Practice Club Bevan Ashford Solicitors BG Transco Bickerdike Allan Partners Bidwells Bielski Associates Billingham Campus Billington Structures Bingham Cotterell Binnie Black and Veatch Birchdale Glass

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Because of the progress we are making, the Department of Trade and Industry gave the Rethinking Construction initiative continuing financial support for a further two years from April 2002. It is also backed through the direct engagement of hundreds of companies and industry organisations, government departments including the Treasury and the Department of Transport, Local Government and the Regions, as well as the Housing Corporation. Each day, more and more organisations are getting involved with Rethinking Construction as the impact of our work gathers momentum. Enlightened clients are seeking to work with people who are committed practitioners of this agenda. At the same time the government is requiring the principles of Rethinking Construction to guide clients procurement practices in both central and local government.

Birmingham City Council Birse Construction Birse Plant Hire Bison Concrete Products Bison Structures BIW Technologies Biwater Industries Biwater Treatment Black Country Housing & Community Services Group Blackfriars Investments Blackpool Borough Council Blackwall Products Blair Rains Bleak Hill School Blyth & Blyth BNFL Engineering Boothe King Partnership Boots The Chemist Bovis Lend Lease Boxall Sayer BP Chemicals BP Oil Brain Warwicker Partnership Braintree District Council BRC BRE Brian Canavan Assoc. Bridon International Brighton & Hove City Council Bristol City Council British Aerospace Systems British Cement Association British Gypsum British Nuclear Fuels British Waterways Britspace Britspace Yorkon Joint Venture Broadland Housing Association Bromford Carinthia Housing Association Broomleigh Housing Association Bruce Oliver Brunswick Millennium BSRIA BT Buckinghamshire County Council Bucknall Austin BuildEurope Group Build on line Building Design Partnership Building Information Warehouse Building Management Building Research Establishment Building Services Bullen Consultants Burnley Wilson Fish Buro Four Project Services

Our four key strategic objectives

1. Proving and selling the business case for change Through effective monitoring and evaluation of Demonstration Projects and Organisations, and the collection of KPIs, to deliver clear evidence to the industry that continuous business improvement is achieved by following the principles and targets of Rethinking Construction. To place particular emphasis on clients, integrated supply teams and respect for people issues. 2. Engage clients in driving change To encourage clients to promote Rethinking Construction though involvement in demonstrations and commitment to the Clients Charter. 3. Involve all aspects of the industry To ensure that every sector of the industry is represented by active demonstration of the Rethinking Construction principles. 4. Create a self-sustaining framework for change To ensure that the industry takes responsibility for developing and maintaining continuous improvement, nationally and regionally. All this is underpinned by the programme of dissemination, support and advice provided by the Construction Best Practice Programme.

What is left to be done?

The key areas still to be addressed by Rethinking Construction are: Continue to prove the business case through demonstrations, with a growing emphasis on organisation change projects. Identify gaps in the business case that need to be filled. Identify gaps in industry involvement, taking the message to SMEs and encouraging their wider engagement. Build a strong national support network across all the English regions, Northern Ireland, Scotland and Wales.

Buro Happold

How can you get involved?

Would you like to work with us or find out more? We would very much welcome your involvement. You can do this by: Nominating a Demonstation Project Becoming a member or sponsor Joining a working group that would benefit from your expertise Supporting your local Construction Best Practice Club Participating in Rethinking Construction events that are run across the UK. Because of the varied nature of the industry and its products, there are a number of streams of activity within the Rethinking Construction initiative. These are: The Movement for Innovation (M 4I) which focuses on the general construction industry, The Housing Forum which concentrates on the public and private housing sector, The Local Government Task Force which is promoting the Rethinking Construction agenda within local authorities as major clients, The Respect for People Steering Group which is currently trialling a series of toolkits to help improve recruitment, retention and health and safety, and The Construction Best Practice Programme which is the main dissemination arm for Rethinking Construction. We are also building an extensive support network in the regions, as well as in Wales, Scotland and Northern Ireland. Contact details for all these groups are shown on page 19.

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Bute Housing Association Byrne Brothers

C. McDonnell

C.H. Construction CA Blackwell CA Cornish

Cadarn Housing Group Cala-Morrison Caldmore Area Housing Association Caledonian Water Callcott Anderson Design Consultants Camargue Campbell Reith Hill Cambridge City Council Cambridge Van Leyden Cambridgeshire County Council Camelot Distribution Cameron Taylor Bedford Camtwix Engineering CAP Aluminium Cappagh Public Works Capper Pipe Services Cardon Gent CARES Carillion Building Carillion Construction Carillion Housing Carillion Infrastructure & International Carlisle City Council Carr-Gomm Society Carter Refrigeration Castle Vale Housing Action Trust Catalyst Catchment Cavill Fabrications CCR CEGELEC Cegelec Projects Central & Cecil Housing Trust Centre for Alternative Technology CES Chandler KBS Chapman Taylor Partners Architects Charlton Triangle Homes Chartered Institute of Building Charterhouse Cheserfield BC Cheshire County Council Chesterfield Borough Council Chesterton International Chetwood Associates Chiltern Hundreds Housing Association Chris Blandford Associates Christchurch Borough Council Christchurch Junior School Christopher Smith Associates

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CIMCO Circle 33 Housing Trust CIRIA CIRUS CIT CITB CITEX City and County of Swansea City Engineering Services City of Bradford Drainage Design Department City of Stoke-on-trent Civil & Industrial Products Cladspec Clarke Bond Partnership Client Architect CMC Coastline Windows Cochrane McGregor Colledge Trundle & Hall Collingwood Housing Association Collis Heating Commercial Management Consultants Community Housing Association Community Self-Build Scotland Comsite Projects Concepts Architects CONNECT 2020 Consafe Consarc Design Architects Conspec Contractors CONSTRUCT Construction for Business Contano Cook & Butler partnership Coral Construction Cornwall County Council Corus Corus Construction Centre Costain Costain Civil Engineering Countryside in Partnership Countryside Strategic Projects Coventry City Council Crabtree Craig White Design Crerar & Partners Crest Nicholson Properties Crossbrook Furniture Crown House Engineering Cruden Homes (Scotland) CSA Consulting Engineers CTSG Cundall Johnston & Partners Currie and Brown Curtins Consulting Engineers CV Buchan CWS Engineering

Working together
Following a decision to streamline the Rethinking Construction initiative, so that all the related parts work together under this brand, progress is now being made towards completing this process. A single company, Rethinking Construction Ltd, acts as the main point of co-ordination and liaison between the various streams. The chairs of the Housing Forum, M4I, the Local Government Construction Task Force and the director of the Construction Best Practice Programme serve on the Board. The DTI attend as observers. The company also acts as the main vehicle for the executive support of the initiative, and receiver of sponsorship, subscriptions and funding. The Construction Best Practice Programme is funded through a separate DTI contract with BRE.

Movement for Innovation www.m4i.org.uk

The Movement for Innovation (M4I) takes the lead in promoting Rethinking Construction among the non-housing sectors of the UK Construction Industry and related trade and professional organisations. The Board of Management is responsible for the performance and learning outputs from the M I Demonstration Projects, and has led the development of the
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Key Performance Indicators and the Environmental Performance Indicators. The Movement is partly financed by Supporters and Members as well as the DTI. M4I is developing the regional network for Rethinking Construction, through its Demonstration Projects cluster programme. These clusters are now expanding to embrace the Housing Forum Demonstration Projects. M4I is promoting Rethinking Construction badged events, following the success of its Off-site Fabrication conference last year, and a Knowledge Management event in April 2002. It is also jointly supporting a series of seminars on Lean Construction. The M 4I Board members are listed on page 16.

Cyril Sweett & Partners

Housing Forum www.thehousingforum.org.uk

The Housing Forum was set up to bring together everyone in the house building chain in a movement for change and innovation in dealing with new construction and renovation of the existing stock. The Housing Forum embraces leading edge suppliers, house builders, social landlords, local authorities, designers, contractors, consultants, housing trade bodies and professional institutions, who are seeking continuous improvement in quality, efficiency, sustainability and value for money. The Housing Forum set up the National Customer Satisfaction Survey that will become the regular measure of progress for speculative house builders, and established a Benchmarking Club for its members to develop housing sector specific key performance indicators. It has developed Housing Sector Key Performance Indicators for refurbishment, repair and maintenance works, and it has published reports on key themes. The Forum is partly financed by Core and Open Members, and by the Housing Corporation and the DTI. Housing Forum Board members are listed on page 17.

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D Campbell & Company D H Morris Group

D&R Scaffold (London)

Dave Dickinson & Associates David Cartwright

David Crewe Associates David Stroud Associates David Wilson Homes

Davis Langdon Consultancy Davis, Langdon & Everest DCT Civil Engineering

Deakin Walton Consulting Engineers Deane & Amos Shopfitting Dearle & Henderson Consulting Defence Estates Delva Patman Dene Mechanical Denis Wilson Partnership Denley King Partnership Denne Group Dennis Lister & Assoc

Local Government Task Force www.lgtf.org.uk

The LGTF was established in March 2000 to encourage and assist local authorities to adopt the principles of Rethinking Construction. As one of the biggest spending clients in the country on construction, maintenance and repair works, it is vital that councils achieve the improvements and savings that Rethinking Construction can bring. By focusing on the whole-life costs of a project, rather than cheapest initial tender costs, local authorities can ensure that they meet their Best Value obligations, and deliver high quality services to the people they serve. The LGTF publishes advice and guidance to local authority practitioners, designed to maximise their efficiency and effectiveness. By avoiding waste, duplication and dispute, they ensure that they are best serving the needs of their community; giving them more for less. Working closely with the Movement for Innovation and the Housing Forum, the LGTF focuses attention on their Demonstration Projects, and the very real improvements that these bring to the construction process. The LGTF has close links with other organisations that represent local authorities, such as the Local Government Association, Improvement and Development Agency (IdeA), Chartered Institute of Public Finance Accountants (CIPFA), and the Department of Transport, Local Government and the Regions (DTLR). LGTF Board members are listed on page 18.

Derwent Housing Association Design Council Design Selectric DesignHaus Deva Devon & Cornwall Housing Association Devon Community Housing Society Devon County Council Devonport Management Diocese of Portsmouth Dixon Contractors Dixon Jones Architects Donal Hayes & Sons Donald Smith, Seymour & Rooley Doncaster Borough Council Dorset County Council Dorset Engineering Consultancy (DEC) Downey & Warren Dr. Amato Dudley Metropolitan Borough Council Dula UK Dundee City Council Dundee Plant Company Durham County Council Durkan DVS

DWr CYMRU/Welsh Water

Respect for People www.rethinkingconstruction.org.uk

Respect for People (RfP) is fundamental to achieving world class performance in construction. It is a crosscutting theme throughout the strands of Rethinking Construction. Following the launch of the report A Commitment to People Our Biggest Asset by the then Construction Minister Nick Raynsford in November 2000, there has been extensive trialling of a series of toolkits and Key Performance Indicators.
E Poole

E Thomas Construction E.C. Harris

Ealing Family Housing Association Earth Tech/Farrans (JV)

East Dorset Housing Association East Midlands Housing Association East Riding of Yorkshire County Council

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The work now involves over 100 companies across the UK representing every sector of the industry, and covers seven themes: Diversity in the workplace, On-site working environment, Health, Safety, Working conditions off-site, Career development & lifelong learning, and Behaviour. The first ever set of industry Respect for People KPIs have been produced and were launched in May 2002. They are available from the Construction Best Practice Programme. RfP toolkits are available from Rethinking Construction. Aimed at line management they are unique within the construction environment and can be used to underpin progress towards the Investors in People standard or European Foundation for Quality Management Business Excellence approaches. The revised set developed in response to the trialling will be published in the autumn. The Respect for People Steering Group is listed on page 17.

East Sussex County Council East Thames Housing Group ECS Eden Housing Association Edmond Shipway Edmont Joinery Education Workshop Services Edward Cullinan Architects Edward Roscoe Assoc. Edwards Project Management EH Smith EI WHS EIC Contract Services EIC South West Eidetic Eildon Housing Association EJ Badekabiner Elgar Housing Association Ellesmere Port & Neston Borough Council Emcor Drake & Skull Engineering Construction Industry Association Engineering Solutions English Architectural Glazing English Churches Housing Group English Partnerships Enviromental Services, Oxfordshire County Council Environment Agency Environment Agency Wales Envirowise EPR Design EPS Maintenance EPSRC Equity Bank Essex County Council Essex Electrical ESU Services Europump Services Evesham and Pershore Housing Association Eveson Environmental ExCal EXOR Corporation Express Reinforcements Exterior Construction Management

Construction Best Practice Programme

www.cbpp.org.uk
The Construction Best Practice Programme (CBPP) is an integral part of the Rethinking Construction initiative. A recent survey showed that more than 90% of users acknowledged that the programme has brought financial benefits to their company. The main drive has been to improve the business management of construction through the delivery of services to the sector and the dissemination of best practice information. The CBPP plays a specific role in continuous business improvement, providing opportunities for individuals, business teams, entire companies and supply teams to engage in best practice. More than this, the CBPP is about raising awareness, gaining commitment and facilitating the sharing of knowledge. Its 1500 publications include case studies, profiles, guides, and more than 150 directors briefings and information on the learning by doing workshops. Users will benefit from the recent establishment of a team of 40 best practice advisers. More than 250,000 user sessions recorded on the CBPP Website show that the industry has adopted the Programme as a key method for learning. CBPP also aims to support companies in the construction sector make better use of information technology. IT Construction Best Practice brings together expertise and guidance on the effective use of IT throughout the construction industry. Companies that register with ITCBP receive guidance material, much of it free of charge, including case studies, guides, reports and other material, as well as updates on events and industry news. www.itcbp.org.uk The Programme is funded by the DTI. Contacts for the Construction Best Practice Programme are shown on pages 19 and 20.

f
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F B Gilmers F W Cook

F W Marsh Electrical Fairclough Homes Fairhursts Faithful & Gould

Family Housing Association

Family Housing Association (Wales) Farrans (Construction) Faucets

Across the UK
The day to day management of the Movement for Innovation and the Housing Forum Demonstration Projects is conducted locally through the Regional Clusters. Regional Co-ordinators (listed on page 19) develop the Regional Clusters and facilitate the demonstrations. The Clusters reflect the boundaries of the Regional Development Agencies and the devolved Government in Scotland, Northern Ireland and Wales. More precise alignment with the RDA boundaries will be introduced by the end of the year. Each Demonstration Project has been allocated to one of the Regional Clusters normally based on the construction site location.

OF PARTICIPATING ORGANISATIONS

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Faulkner Brown fch Housing & Care Feilden Clegg Architects Fenwick Elliot Ferguson McIlveen Fernwave FES Water Technology Fibbens Fox Associates Fife Belcher Grimsey and Partners Fillcrete FISEC Fitch

How the Clusters work

Each Regional Cluster is managed by its own management group, recruited from the representatives of the Demonstration Projects and other leading local enthusiasts. Senior industry representatives from the Movement for Innovation and the Housing Forum support them. A Cluster, evolved from the M I startup, is a forum for those committed to
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Fitzpatrick Flagship Housing Group Floorscape Contracts Flowline Civil Engineering Flynn Willoughby FM Modern Design Focus Housing Group Foggo Associates Forge-Llewellyn Co Forticrete Fosseway Housing Association Foster & Partners Frank Haslam Milan Franklin & Andrews Fulcrum Consulting

Rethinking Construction to meet regularly and to exchange ideas in a noncommercial, cross industry environment. They encourage local debate about the detail of project innovations and best practices. They promote the practical outputs of the Rethinking Construction Programme to a wide spread of regional and local interest groups including clients, suppliers, industry organisations, universities and others. The central Rethinking Construction organisation relies on the Clusters for feedback on regional and local issues and needs. The Clusters are establishing links with regional business, industry and client organisations that share the Rethinking Construction agenda, or have a vested interest in the value for money and quality of the industrys output. The Clusters are engaging with the Regional Development Agencies, key Local Authorities, regional groups of trade and professional organisations, and local Construction Best Practice Clubs (see page 20).

G H Marshall

G Rolph & Sons G&S Roofing

Gaffney, Cline & Associates Retirement Fund Gallaher

Towards a National Network

Our strategy includes an integrated, UK wide network of mutually supportive organisations working to maintain the energy and enthusiasm for Rethinking Construction in the long term. Two meetings of Rethinking Construction organisations in the regions have taken place; the first at Manchester in December last year and the second at Cardiff in March, each with more than 50 delegates taking part. These meetings confirm the tremendous support for a National Network of regional organisations that will facilitate a wider take up of Rethinking Construction, and disseminate its benefits further. In Northern Ireland and Wales local networking has developed to such an extent that formal Regional Rethinking Construction Centres have been established. These Centres bring together the key local representative interests working in support of Rethinking Construction, under a single management structure. In Northern Ireland the local Board of Management has overall responsibility for the operation of the Regional Cluster. It is hoped that similar structures will emerge in other regions. Lesley Chalmers is your contact for more information on our National Network. Tel: 0207 256 2100, or Email: Lesley.chalmers@btinternet.com.

Galliford Gallions Housing Association Galmalco Gardiner & Theobald Gary A Powell & Associates Gateshead MBC Gavin Jones Landscape Gazeley Properties GBM Build gcp Chartered Architects Gensler Int. Geoffrey Osborne Geoffrey Reid Associates George & Harding Construction George Trew Dunn Gerald Tobias Associates Getjar Gibb Gifford & Partners Gilbert and Stamper Glamox Electric Glamox International Glass Block Design & Build GlaxoSmithKline

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Gleeds Management Services Gleeson City Living Gleeson Homes Glencroft Civil Engineering (Manchester) Gloucestershire County Council Gloucestershire Housing Association GMW Partnership Gold Consulting Goodson Associates Gordon Durham & Co Gordon Harris Partnership Gosport Borough Council Graham Mather Associates Graham Wood Grangefield School Grant Westfield Granta Housing Society Granville Steel Green Family Homes Green Globe 21 Greenwich Healthcare Trust Grendon Building Services Grosvenor Housing Association Grundfos Pumps GTMS Scotland Guardian Properties
50 0 0 200 150 100 50

Good for business

This year we have measured the performance of 99 M4I and 53 Housing Forum Demonstration Projects. Team members collected the data and worked with the projects to ensure consistent interpretation and application of the KPI measures. The graph below compares the Demonstration Projects with relevant industry sectors in 2001. Housing Forum Demonstration Projects have again out performed the industry averages for most of the KPIs, in their second year of monitoring. The Housing Forum shows particular strength in reduced defects, predictability and productivity. M4I Demonstration Projects have also out performed the industry averages for all the KPIs, in their third year of monitoring. M4I is particularly strong in reduced defects, predictability and safety.

Housing

2000 benchmark

M I 2001
200 150 100

All construction 2001

All new housing 2001

Housing Forum 2001 2000 benchmark

Non-housing

h
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Gusto Construction

H & H Celcon H&H Celcon H&J Martin

nt on nt on ie ti t ie ti Cl fac uc Cl fac ice is od is r v t t sa -pr sa -se

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Sa

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y y y y ty ity lit n lit lit t lit n ili iv bi io bi e bi s bi io ct ab ta t ta tim ta co ta t ic truc fit ic gn ic gn ic truc t du o ed s e Pro ed i ed si ed s s Pr Pr con tim Pr des Pr de Pr con co -

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The big picture results provide an irrefutable business case for Rethinking Construction Clients are happier On average Demonstration Projects are showing an 11% increase of client satisfaction over the industry. Quality is increasing An average of 30% more projects are reporting few or no defects. Its a safer place to work Demonstration Projects are consistently shown to be safer sites. Current figures show them to be 25% safer than the industry at large. Keeping promises 15% more Demonstration Projects are finishing on or ahead of programme and budget than in the rest of the industry. More Productive Workforce Our Projects are showing that the average value added per employee is 10,000 more than the industry figure. Quicker Projects the Demonstration Project process is showing that on average they are completing schemes 10% quicker than 1 year ago.

Habinteg Housing Association HACAS Asset

Hackney Building Maintenance Haden Young

Hadfield Cokwll & Davidson Halcrow Management Sciences Halcrow UK Halcrow Waterman Halifax Hall & Kay Fire Engineering Hammerson UK Properties Hampshire County Council Hancock Ward Hanover Housing Association Hanson Aggregates Hanson Concrete Products Harbour and General Works Harper Mackay Hart Builders (Edinburgh) Hart Housing Association Hartley & Kovats Harvest Housing Group Harvey & Co Hastoe Housing Association Hathaway Roofing Havelock Housing Association HBG (Netherlands)

How have we done it?

The Demonstration Projects are achieving these results by performance measurement and benchmarking, long term partnering, integrating supply chains, sharing risks and rewards, establishing the culture and providing incentives for the elimination of waste in all its forms, and improving working conditions for employees. Thats Rethinking Construction!

Housing Forum 2001 All new housing 2001

M I 2001 All construction 2001

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HBG Construction Southern HBG GA Construction

KPI
Client satisfaction product Client satisfaction service Defects

Measure
% scoring 8/10 or better

Housing
80% 69%

Other 4 Construction (M I)
85% 73% 80% 65% 86% 58% 495 990 81% 63% 71% 50% 81% 46% 70% 61% 5.8% 5.6% 34k 28k

Heathrow Airport Hemsley Associates Hepworth Building Products Hertfordshire County Council Hewden Crane Hire

% scoring 8/10 or better

67% 58%

Hexagon Housing Association Heywood Williams HG Construction

% scoring 8/10 or better

91% 53%

HGB Construction HGB Design HGP Architects

Safety

Mean accident incidence rate per 100k empl.

1003 993 67% 60%

Higgins Group Hightown Praetorian Housing Association Highway Surfacing Highways Agency Hiilti (GB)

Predictability design cost Predictability construction cost Predictability design time Predictability construction time Profitability

% on target or better

% on target or better

54% 46%

Hill Partnerships Hills Electrical Hinkins & Frewin

% on target or better

72% 41%

Hoare Lea & Partners Hochtief/Griffiths jv Holden & Lee

% on target or better

48% 62%

Home Housing Group Honeywell Control Systems Horizon Housing Group Hotchkiss Ductwork Hotels & Catering Intl. Assoc. Howdens Joinery HQ Executive Offices (UK) Hull City Council

Median profit before interest and tax

3% 6% 42k 28k +8% +3% -12% +11%

Productivity

Mean turnover / employee

Construction cost

Change compared with one year ago

-2% +2% -8% +4%

Hurley Palmer Flatt Hurley Palmer Partnership Hurley Robertson Associates

Construction time

Change compared with one year ago

Hutter, Jennings & Titchmarsh HY Arnold Hyde Housing Association Hyder Consulting

Notes on KPIs where Housing Forum projects underperformed against industry averages: Safety Of the projects reporting on safety, the two reportable accidents (neither serious) had a disproportionate effect on this statistic.

Hydrax Hy-ten Reinforcement Co

I & J Munn

Predictability of construction time and profitability A number of projects reported difficulty with supply of timber frame components, impacting noticeably on construction time and profitability scores. Cost Many housing projects are trialling energy and resource conservation measures and have included the cost of research and development. Some projects are also reporting high initial costs of partnering initiatives.

Icon Structures

Impact Housing Association

Imperial College of Science, Technology & Medicine

Industrial Dwellings Society Integra (Brighton) Interior Interserve Interstat (UK) Institution of Civil Engineers IPM

I
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Irwell Valley Housing Association Isherwood & Boyd Isis Accord

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The 12 KPIs demonstrated

C L I E N T S AT I S FAC T I O N P RO D U C T C L I E N T S AT I S FAC T I O N S E RV I C E C O N S T RU C T I O N T I M E

Isle of Wight Housing Association

J k
12

Islington County Council ITT Direct

Bryce Road Phase 2A, Dudley Housing Forum

The race is on to design houses that demand fewer non-renewable resources. The Green Futures team is monitoring and comparing emerging green technologies and consulting residents to see how realistic it is to adopt the more promising ideas. Finding consultants, contractors and suppliers ready to develop and trial new solutions is half the battle. Making it work within Housing Corporation budgets is the other. The Black Country Housing and Community Services Group, awarded the product top marks for packaging innovations such as solar heating, insulation, airtight construction, managed ventilation, and sun tubes that promote sustainable, modern living. Combined heat and power, ground source heat pumping, water and waste management systems are on trial.

J Sainsbury

J U Bowen (Construction) Jackson Building

Jackson Civil Engineering

Jackson Coles Partnership

James Burrell Builders Merchants James Butcher Housing Association James Killelea & Co James Scott Jarvis Jarvis Construction (UK) Jeld Wen (UK) Jestico & Whiles Jewson JMP Consultants John Carlisle Partnerships John Doyle Construction John Gibbs Partnership John Grooms Housing Association John Laing John Martin Construction John Mowlem Construction John Youngs Jones Environmental (Ireland) Joywheels JPS Environmental Services Jubb & Partners JWA Architects

Measured term contracts, Northern Ireland M 4I

Construction Service Northern Ireland manages maintenance and minor works for numerous government departments and agencies, under measured term contracts. Measuring the scope of work for payment is relatively straight forward, but measuring customer satisfaction was almost impossible because of the large number of orders and the remoteness from end users. Then they were introduced to Referenceline, another M4I Demonstration Project. Customers are asked to complete a simple score card on the value, quality, service and response. Referenceline analyses the data and prepares a monthly customer satisfaction report on each contract. Customer satisfaction scores are impressive overall and the feedback is a practical tool for working with contractors who need to improve their service.

K&N Welding Karl Blacton

Kelly Taylor & Associates

Kelsey Housing Association Kelsey Roofing Industries

Kendall Kingscott Partnership Kensington Housing Trust Kent County Constabulary Kent County Council Kent Police Authority Kent Structural and Marine Kerr Duncan McAllister Kestner DJM Pollution Control Kestral Tech Services Kier Build Kier Construction King Alfreds College of Higher Education Kingsbridge Community College Kingston Hospital NHS Trust Kingston upon Hull City Council Kirk McClure Morton Knauf UK Kone Lifts

Waterloo Air Management, Maidstone M 4I

In the mid 90s, Waterloo Air Management (WAM) had a serious financial problem. Like so many other construction supply businesses, they were always running hard just to stand still. The Rethinking Construction report convinced the board that partnering provided the answer to the most difficult business question of all how to become truly customer focused. A critical step in their transformation was to cut lead-time from typically 6-8 weeks to 1-2 weeks. This has a knock-on effect in the contractor's programme. Long-term partnering deals with key M&E contractors have led to the core products from 15 to 25% over four years. WAM has broken its loss making habit and left years of red numbers behind.
1997 1998 1999 Weeks 10 100% WAM achieves about 95% against targets %on time

WAM increasing market share in

Lead-time fell by 75%

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North Tyneside schools programme M 4I

A continuing better value project by North Tyneside Council is proving itself with excellent results and savings, winning The Unexpected Special Award in Vision

KPMG Management Consulting KSB Kwikform UK

C O N S T RU C T I O N C O S T

100 BTs selection of the UKs 100 most visionary companies. The challenge, arising from their Asset Management Strategy, is a four-year, 80m programme of renewal and refurbishment of schools. Abandoning the traditional cost-driven, tender-led formula, they chose three main building contractors on quality criteria alone. These contractors formed a partnership with the council, creating a unique pool of experience. The partners went on to solve the problem of how to get the best value from the supply chain, identifying five substantial work packages with high cost sensitivity roofing, mechanical services, electrical services, floor finishes and external windows and doors. By offering long-term work and harnessing the trade contractors design expertise, North Tyneside is saving up to 50% on sensitive trade packages. They are well on the way to cutting the overall construction cost by 15% during the programme.
LA Associates

L. B. Camden Housing Renewals Lacey Hickie & Caley Lafarge Plasterboard

Lafarge Redland Aggregates Laing Management Laing Technology Group Lancashire County Council Laser Acoustic Ceiling Leaderflush Shapland Leeds Federated Housing Association Leeds Metropolitan University Leonard Stace QS Leslie Clark Lesterose Builders Lewelyn-Davis

P R E D I C TA B I L I T Y D E S I G N C O S T

William Morris Court, Oxford Housing Forum

The first steel-framed project by Oxford Citizens Housing Association has produced real programme improvements and reduced defects, while reinforcing the associations successful partnering approach with Oxford City Council and contractor Willmott Dixon. The primary partnership agreement was between Oxford City Council, Oxford Citizens and Willmott Dixon. A wider, more informal partnership drew in other key players, including the designers MEPK. Each partner appointed a Tzar to expedite the decision making process and ensure their unified commitment to the project. The results are some excellent KPI scores, including keeping the design cost well within budget, a performance within the top 10% of housing projects.

Lichfield District Council Lifschutz Davidson Lightfoot Windows Lincolnshire County Council Lindman Link Financial Services Liverpool City Council Liverpool Housing Action Trust Liverpool Housing Trust Livingston Eyre Associates Lloyd Morris Electrical LMK Joint Venture Logan Fenamec London & Quadrant Bexley Housing Association London & Quadrant Housing Trust London Borough of Barking & Dagenham London Borough of Barnet London Borough of Bromley

PREDICTABILITY CONSTRUCTION COST

Home Challenge, South West Housing Forum

Western Challenge Housing Associations new Home Challenge Partnering Agreement has proved a hit with contractors. Aimed at house refurbishment contracts, the agreement includes measured KPIs, ring-fenced overheads and profit and a shared savings formula not normally found in minor works. The main criteria are completion to programme and budget. Historical figures showed that although the benchmark projects had cost (on average) about 5% less than budgeted, some 22% went over budget. The Demonstation Project performed much better. After the first year, Home Challenge was delivering 11% savings and only 4 out of 31 of projects had exceeded budget.
Home Challenge Partnering Agreement KPIs Schedule of Rates
Framework agreement

London Borough of Hackney London Borough of Lewisham London Borough of Merton London Borough of Newham London Underground Look Ahead Housing and Care Lorne Stewart Loughborough University Lovell Construction Lovell Partnerships

Site Commencement Form Survey and life costing

Project-specific data

Minor works contract

Luntri UK

Lytag, Ash Resources

M J Gleeson

Home Challenge Partnering Agreement

MacConvilles Mace

Mach-Aire

m
13

OF PARTICIPATING ORGANISATIONS

A to Z

Maclaren Roughton Malling Precast Manchester City Council Mandix Mansell Marks and Spencer Marley Building Materials (Thermalite) Marshall Tufflex Marshalls Mason Richards Partnership Mason Solicitors Master Plan Design Ass. Matrex Design & Build (Terrapin) Maunsell May Gurney (Construction) Maybourne and Russell McAdam Design

P R E D I C TA B I L I T Y D E S I G N T I M E PREDICTABILITY CONSTRUCTION TIME

Christ Church Court, London M 4I

Christ Church Court was the first phase of the redevelopment of Paternoster Square adjacent to St Pauls Cathedral for developer Stanhope. John Doyle Construction was responsible for the complex substructure and associated groundworks, with construction manager Bovis Lend Lease. There were a lot of small technical innovations, some in consultation with the British Cement Association, but the main reason the project succeeded was the proactive behaviour of the integrated project team. It was a congested site demanding difficult, bespoke earthwork support and concrete installation. John Doyle Construction modelled the working procedure using a 3D graphics package run with Microsoft Excel. This enabled the project team to understand the process and procedure of the works and to execute them safely and without undue delay. The projects KPIs, including design time, were exemplary.

McBains Cooper McCann & Partners McCann Homes McCartney Fire Protection McDonalds Restaurants McGill Electrical Mcleod & Aitken McNicholas Construction MCS Control Systems MDG Design Safety Mede Mill Construction MEICA Processes MEPK Architects Meridian Hospital Company Metropolitan Housing Association Metropolitan Housing Trust Michael Bradbrook Consultants Michael Dyson Associates Michael Edwards & Associates Michael Evans and Associates Mike Thomas Microsoft Research Middlesbrough Council Midsummer Housing Association Millenium Minerals Miller Bourne Partnership Miller Construction Mitchell & Hewitt Mite Engineering Services (Plymouth) Mitie Engineering Mitie McCartney Fire Protection MJ Gleeson Group MLM Consulting Engineers Moat Housing Group Modern Design Group Modern Engineering Modular Wiring Systems Europe Montgomery Watson Moores Furniture Group Morgan Horne Morrison Construction

Broomleigh HA Maintenance, Bromley Housing Forum

Repair and maintenance work has traditionally been done according to an agreed schedule of rates. The system promotes overspending because it encourages contractors to look for extras and discourages them from thinking about economy. A partnering agreement with Geoffrey Osborne has saved Broomleigh Housing Association 10% of its total maintenance costs and boosted rental revenues. The partners have pushed the construction time predictability up by 10 points to 96%. Giving the contractor control of the work schedule has been a key reason for their success.

Argo, Wear and Tees Housing Forum

Project Argo is one of the early strategic partnerships of its type in the Housing Forum demonstration programme. There were initially six new-build schemes valued at 3m for 72 dwellings when the four-year initiative was launched in mid 1999. The team runs each scheme from initial

The Client our tenants

DEFECTS

feasibility, through Housing Corporation finance bidding, design, construction, and commissioning, all with open book accounting. Home Housing Group managers are delighted with the success of their team contractor Mansell, agent the NAP Partnership and designer P+HS Architects in virtually eliminating defects. Argo schemes are rated 100% defects free, compared with nearly 60% of Homes non-Argo projects that suffer defects at handover.

Team 1

Team 2

Team 3

Team 4

Team 5

Maintenance
s

Tenant feedback for product improvement

ARGO Service & administration Group

Best Practice Safety

s

Training Research
s

Development

project argo

KPI maintenance & reporting

14

Morrison Plant

One in a million M 4I
In the public perception, there is probably no more safety aware industry than aviation. Before the Airport Construction Training Alliance (ACTA) existed, the accident frequency rate in BAA construction was half the average for UK construction. Yet it was some seven times worse than the petrochemical industry where there is evidence of an AFR below 0.1 reportable accidents per 100,000 hours (One in a Million). Matching this achievement looked like a mission impossible! ACTA is a joint initiative between BAA and framework suppliers. The toolkit was developed specifically for airport construction, in consultation with the stakeholders BAA, suppliers and construction workers. The focus is now on attitude and behaviour changes needed to reach their goal.
BAA Target Industry average

OF PARTICIPATING ORGANISATIONS

A to Z

Morrison/Amec JV Mott MacDonald Mouchel Consulting Mouchel North Yorkshire Mountjoy Mowlem Midlands/John Mowlem & Co MPM Adams MPM Capita

MTech Services

N G Bailey & Co

National Housing Federation National Westminster Bank Natwest Group Property

n o p

SAFETY

Neath Port Talbot County Borough Council Needlemans Nene Housing Society Network Housing Association New Downland Housing Association Newcastle City Council, City Design

Manufacturing: the business case for M&E M I

4

Newlon Housing Group NHBC Nicholas Burwell Architect Nicholas Hare Architects Non Such High School for Girls Norfolk County Council North London Waste Authority North of Scotland Water Authority North Tyneside Council North West Water Northcroft Northern Counties Housing Association Northern Ireland Housing Executive Northumberland County Council Norwest Holst Notting Hill Housing Trust Nottingham City Council

BAA and MEPC, ever demanding yet enlightened clients, asked Crown House Engineering to do what is considered impossible by many in the construction industry today. They wanted better M&E services, faster and cheaper, over a fiveyear framework (BAA) and over six projects in Chineham Business Park (MEPC). Crown House delivered, AND they made more money in doing it! Starting with their own manufacturing centre, sited adjacent to a supplier park, they already had a productivity advantage over more sitebased operations. Their tactics include analysing value to reduce waste in the entire supply chain (this is never ending) and synchronising production with installation. Cross-functional teams are drawn from all members of the supply chain.

P RO F I TA B I L I T Y

Nottingham City Building Works

Oakfern Housing

Oakfern Housing Association

Great Leighs Bypass, Essex M I

4

Oakwood Groundworks

P RO D U C T I V I T Y

Essex County Council is rising to the challenge of constructing highway schemes in a non-adversarial manner. Scheme finance was conditional upon a tight programme so traditional procurement was not the answer. The Council partnered with Alfred McAlpine under an NEC Option C Target Cost, design and build contract. The team monitored their success by measuring National and site specific KPIs. The financial incentive was to share cost savings. Value Management reduced construction costs and the lean construction management team looked critically at how waste could be eliminated from the processes. Integrating the team of client, contractor and consultants boosted productivity by cutting duplication of roles.

Office of Government Commerce

Oldham Metropolitan Borough Council One North East

Optima Community Association Orbit Housing Association

ORourke Civil Engineering Oscar Faber

Oxfordshire CC

P A Grant (Electrical) P. Wilson & Co. Panudda Foers

15

OF PARTICIPATING ORGANISATIONS

A to Z

Parchment Housing Group Parker Torrington Parkman Parsons Brinckerhoff Pascall & Watson Patterson Candy Paul Owen Associates Peabody Trust Pearce Group Architects Pell Frischman Water Pennine Housing 2000 Penny Anderson Associates Penoyre & Prasad Architects Percy Johnson Marshall & Partners Percy Thomas Partnership Perth & Kinross Council Perthshire Housing Association Peter Brett Associates Peter Richards Group PfP Developments Philip Pank Partnership Philip Quantril Phoenix Interiors Pioneer RMC PJ Brown Civil Engineering PJ Carey Contractors Planned Maintenance Engineering Pochin Concrete Pumping Pole Associates Porter Moreland Portico Housing Association Portsmouth City Council Posford Duvivier Premier Structures Presentation Housing Association Preslands Consulting Engineers Prestoplan Purpose Built

Whos who in Rethinking Construction?

RETHINKING CONSTRUCTION
Alan Crane, chair

Board Members
Tim Byles, chief executive, Norfolk County Council Andrew Wolstenholme, group construction director, BAA Prof David Gann, innovation director, SPRU (Sussex UNI) Brian Moore, director, Construction Best Practice Programme Hugh Try, deputy chairman, Galliford Try Bob White, chairman and chief executive, Mace

Observer
Elizabeth Whatmore, head of Construction Sector Unit, DTI

THE MOVEMENT
from Alan Crane

FOR INNOVATION

Bob White, chief executive of Mace, has taken over as chair

Board Members
Rab Bennetts, director, Bennetts Associates David Adamson, director, Estate Management, Cambridge University Ron Edmondson, chairman, Waterloo Air Management Martin Davis, vice chairman, Emcor Drake & Scull David Fison, chief executive, Skanska UK Graham Hillier, director of construction, Corus Tony Ingle-Finch, director rail, JacobGibb

Pringle Brandon PRP Architects PTP Landscapes Purac

Quantum Partners

Sheila Hoile, director of Training Strategy, CITB Mark Howard, director, Atkins Faithful & Gould

R Davis & Company

Tim Matthews, chief executive, Highways Agency Stef Stefanou, chairman, John Doyle Andrew Wolstenholme, group construction director, BAA Andrew Wylie, managing director, Taylor Woodrow Ken Millbanks, vice president, Six Continents

R W Gregory & Partners R&H Decorators

Raglan Housing Association Railtrack

Railway Housing Association & Benefit Fund Ramrod Welding Products Raven Properties Ravensbury Primary School

Raynesway Construction Southern RCT Property Consultancy

16

Reading Construction Forum

THE HOUSING FORUM

Hugh Try, deputy chair of Galliford Try, has taken over as chair from Sir Michael Pickard

OF PARTICIPATING ORGANISATIONS

A to Z

Ready Mixed Concrete Bureau Redland Housing Association Redrow Referenceline

Board Members
Jeffrey Adams, managing director, United House Robert Ashmead, director general, House Builders Federation Tom Clay, director of regeneration & new initiatives, Arena Housing Association Stewart Davenport, managing director, Lovell Simon Dow, chief executive, Guinness Trust Chris Durkin, chief operating officer, Willmott Dixon Housing Prof David Gann, innovation director, SPRU (Sussex Uni) Barry Munday, chairman, PRP Architects Mike Stansfield, chief executive, David Wilson Homes John Sutherland, divisional director central services, Nationwide Building Society Adam Turk, sales and marketing director, Jeld-Wen Clive Wilding, managing director Raven Properties, Raven Group

Reid Associates Reinforced Concrete Council RF Hotels Rhondda Cynon Taff County Borough Council Rhys Owen Partnership RIBA Richard Hodkinson Consultancy Richard Keat Assoc. Richard Kjackson Partnership Richard Less Steel Decking Ridgehill Housing Association Ringway Highway Services Riverside Housing Association RKL-ARUP RLT Assoc. RMC Aggregates UK RMC Concrete Products RMJM Architects Roberts & Partners Robertson Group (Construction) Robinson & McIlwaine Robinson & Sons

Observers
Clive Clowes, head of Housing Procurement Practice and Development, The Housing Corporation Brian Moone, director, Construction Best Practice Programme Elizabeth Whatmore, head of Construction Sector Unit, DTI Anne Kirkham, Housing Policy, DTLR

Rodney Housing Association Roger Black Partnership Roger Bullivant Roger Preston and Partners Rolfe Judd ROM Roofdec Roscoe Capita Rose Project Services Rosebery Housing Association Rotherham Metropolitan Borough Council Roughton London Rowan Structures Royal & Sun Alliance Insurance Group Royce Primary School RPA Rubicon Associates Ruddle Wilkinson Rural Stirling Housing Association Rybka Smith Battle & Ginsler

RESPECT

FOR

PEOPLE

Alan Crane, chair

Steering Group
Philip White, head of Operations, Construction Division, Health and Safety Executive Noel Foley, consultant, Local Government Task Force Rodger Evans, Construction Sponsorship Division, DTI Mike McDermott, Construction Sponsorship Division, DTI Sheila Hoile, director of Training Strategy, CITB Graham Watts, chief executive, Construction Industry Council Don Ward, chief executive, Design Build Foundation

Rydon Group

Safeway Stores

Salvation Army Housing Association Sames

Sarsen Housing Association Schal Schindler Schmidlin UK

17

OF PARTICIPATING ORGANISATIONS

A to Z

Schuco UK Scott Brownrigg & Turner Scott Wilson Kirkpatrick Secron Sefton Metropolitan Borough Council Selhal Housing Serco Property & Design Sercon Controls Servite Houses Severfield Reeve Severn Vale Housing Society Shaftesbury Housing Sheffield Insultaions Shepherd Shepherd and Wedderburn Shepherd Construction Shepherds Bush Housing Association Sidell Gibson Signpost Housing Association Silcock Dawson & Ptns Simon Vellacott Simons Interiors Simplex Foundations Simpson Associates Sivyer (Transport) Skanska Skanska Cementation Foundations Skanska Construction Skanska Foundations Slough Estates SLW Architectural Aluminium Smith Smalley Architects Smyth Steel South London Family Housing Association South Manchester University Hospital NHS Trust South Shropshire Housing Association South Somerset Homes South West Water South Yorkshire Housing Association Southern Education & Library Board Southern Electrical Contracts Southern Housing Group Southern Water SP Oldroyd Flooring Space New Living Speke Gartson Partnership Sport England Springboard Housing Association St George St George Central London St Helens Metropolitan Borough Council St. George South London Stafford Borough Council Staffordshire County Council Staffordshire Housing Association Stanhope

The Local Government Task Force

Tim Byles, chair, chief executive of Norfolk County Council

Board Members
Steve Bundred, chief executive, London Borough of Camden Alan Crane, chair, Rethinking Construction Deryk Eke, construction director, Office of Government Commerce Graham Farrant, chief executive, London Borough of Barking and Dagenham Mike Foy, assistant chief executive (Best Value, Procurement and Asset Management), St Helens MBC John Hesp, head of Corporate Contracts, Southampton City Council Keith Hilton, assistant executive director housing and property services, Barnsley MBC Roy Irwin, chief inspector of housing, Audit Commission Dr Alastair Jefford, county transport operations manager, Kent County Council Bob King, city architect and director of special projects, Manchester City Council Pauline Nee, borough architect and building surveyor, London Borough of Southwark Martin Pearson, chief executive, Horsham District Council Ian Perry, chief executive, Harvest Housing Group Trevor Pugh, director of environmental services, London Borough of Harrow Sarah Wood, director of finance and performance review, Birmingham City Council David Young, director of environmental services, Oxfordshire County Council Terry Rogers, director of community services, Corporation of London John Thornton, director of e government, IDeA Geoff Tierney, divisional manager local government capacity and modernisation, DTLR

Observers
Elizabeth Whatmore, head of Construction Sector Unit, DTI Melvin Hughes, Local Government Competition and Quality, DTLR Neil Kingham, Economic and Environmental Policy, Local Government Association Martin Lipson, Public Private Partnership Programme Brian Moone, director, Construction Best Practice Programme Mukund Patel, head of Schools, Buildings and Design Unit, Department for Education and Skills John Plumb, senior consultant IPF, CIPFA/IPF

18

Making contact
Executive director David Crewe 020 7837 5702 david.crewe@rethinkingconstruction.org.uk Movement for Innovation Ian Pannell 01923 664 821 020 7691 0220 pannelli@m4i.org.uk

OF PARTICIPATING ORGANISATIONS

A to Z

Stannah Lifts Stansted Airport Project Team Steel Construction Institute Stent Foundations Stephenson Construction Stockport MBC Property Services Stockton-on-Tees Borough Council Stride Treglown

Housing Forum Judith Harrison 020 7691 0220 judith@thehousingforum.demon.co.uk

Structherm Styles and Wood Suffolk County Council

Local Government Task Force Peter Bishop Respect for People Adrian Terry 07770 841 814 adrian.terry@rethinkingconstruction.org.uk 020 7837 8286 peterbishop@lgtf.org.uk

Suffolk Housing Society Surplushop International Surrey County Council Surrey Heath Housing Association Swale Borough Council

Construction Best Practice Programme Brian Moone Demonstration Projects Brian De Geer 020 7691 0220 brian@thehousingforum.demon.co.uk East Anglia Ali Mafi London Adrian Blumenthal 01923 664830, 07786 366122 blumenthala@m4i.org.uk Southern Contact to be arranged, in the meantime 020 7691 0220 team@thehousingforum.demon.co.uk South West Trish Johnson 07813 140034 johnsonp@m4i.org.uk Midlands Lorna Gagie 07949 243283 gagiel@m4i.org.uk Northern Ireland Sharon McClements 02890 368505 rethinkingconstruction@ulster.ac.uk Rethinking Construction Centre Northern Ireland George Heaney 02890 366086 rethinkingconstruction@ulster.ac.uk Rethinking Construction Centre Wales Denys Morgan 02920 630561 denysmorgan@constructionplus.net Wales Trish Johnson 07813 140034 johnsonp@m4i.org.uk Scotland Bob Hill 01355 576258 hillr@bre.co.uk North West Nigel Curry 07779 128852 nigel.curry@helices-consulting.co.uk North East Jaki Howes 0113 283 1714, 07711 817491 howesj@m4i.org.uk 07974 138283 mafia@m4i.org.uk Sue Innes 07770 847710 sue.innes@environment-agency.gov.uk 01923 664 260 mooneb@cbpp.org.uk

Swan Housing Association Swaythling Housing Society Swift Roofing Contracts Swish Building Products Sword Construction

In the regions

Symonds Group

T Manners & Sons Tapmagic

Tarmac Precast Concrete Tarmac Quarry Products Tarmac Topmix

Tameside Metropolitan Borough Council Taylor Woodrow Construction Taylor Young Tayside Contracts Technic Installations Techrete (lrl) Tees Components Tees Valley Housing Group Teesland Terence Garvey Assoc Terrapin Tesco Stores Thames Valley Housing Association Thames Water The Agency The Austin Company The Berkeley Group The BOC Foundation The Broadway Consultancy The Cambridge Housing Society The Chartered Partnership The Concrete Society The Guinness Trust The Kellett & Robinson Partnership The KUT Partnership The Landscape Partnership The Lowry Trust Development Co.

19

OF PARTICIPATING ORGANISATIONS

A to Z

The MG Partnership The Moray Council The Palmer Partnership The Places for People Group The Raven Partnership The Royal Borough of Kensington and Chelsea The Royal Opera House The Steel Construction Institute The Tate The Vale Housing Association Thomas Sinden Construction Thomas Vale Construction Three Rivers Housing Group Thurrock Council Touchstone Housing Association Town and Country Housing Group Townshend Landscape Architecture Toynbee Housing Association TPS Special Services Tracey Concrete Traditional Housing Bureau Trafford MBC Travel Inn Whitbread Hotel Company Travis Perkins Trading Company Tripos Receptor Research Trowers & Hamlins Try Accord

Construction Best Practice Clubs

CBPP has set up a national network of Construction Best Practice Clubs that meet on a regular basis to improve best practice in construction at a local level. The contacts for these clubs are listed below. Berkshire Brighton Bristol Cambridge Cardiff Paul Hastings John Maclean Andrew Carpenter Richard Patterson Paul Ritchings 01494533610 01293545058 01749880441 01223463606 01179166202 02076129504 02476446011 01425480392 p.hastings@virgin.net John.Maclean@Decra.co.uk ajcarpenter@forticrete.com rlp@mm-camb.mottmac.com paul.ritchings@wyg.com r.king@llewelyn-davies-ltd.com nigel.gaynor@lsc.gov.uk pjsheppard_@hotmail.com rmiddlemore@mansell.plc.uk fmeades@tandridge.gov.uk pwainwright@ciob.org.uk hugh.mccusker@mowlem.com mark.pearce7@btinternet.com lindisfarne@quarry-house.co.uk geoffrimmercs@cunliffesurveyors.co.uk mark.johnson@davislangdon-uk.com catrionalingwood@servicechallenge.co.uk andrew.thomas@birse.co.uk tpatterson@ciob.org.uk davidnotley@leadbitter.com foskett.steve@schal.co.uk david@proconskills.co.uk sharonc@abaderby.co.uk

City and East London Richard King Coventry Dorset and Wiltshire East Midlands East Surrey Essex Glasgow Guildford Kent Liverpool Milton Keynes Nigel Gaynor Peter Sheppard

Ralph Middlesmore 01159780788 Frank Meades Paul Wainwright Hugh McCusker Mark Pearce Mick Lynn Geoff Rimmer Mark Johnson Catriona Lingwood Andrew Thomas Trevor Patterson David Notley Steve Foskett David Watson Sharon Cooper Ian James 01883732830 01473271660 01236823333 01483776392 01580201308 01519442030 01908304700 01915153344 01614861156 02891479883 01865880099 02074014800 01142490005 01332345622

u v w
20

Turner & Townsend

Ultrastore

North East North West Northern Ireland Oxford South London South Yorkshire Staffordshire Swansea

United House

Universal Steel

University of Bristol

University of East London University of Glamorgan University of Reading

University of Southampton University of Warwick

Van Dam UK
(e-mail preferred)

Vardon Health & Fitness Vortec

(18002) 01639 889800 ianjames.andrewscott@virgin.net 01962829329 07950403473 andrew.riggs@ballast.co.uk forward-eng-products@lineone.co.uk frankhill@britcon.co.uk sbennett@middevon.gov.uk

Wessex
W T Hills

Andrew Riggs Steven Chinn Frank Hill Stephen Bennett

West Midlands West Yorkshire Devon

W Maher & Sons

01724280022 01884234305

Wales & West Housing Association Wales Tourist Board

Walker Simpson Architects

Wallace Whittle & Partners Walter Llewellyn & Sons

Walter Thompson (Contractors) Wandle Housing Association Warings Contractors Warrington Borough Council Warwick Manufacturing Group

OF PARTICIPATING ORGANISATIONS

A to Z

Water Service Northern Ireland Waterloo Air Management Waterman Partnership Wates Construction Watson Steel WDR & RT Taggart Weaver Construction Weeks Tech. Services Welsh Development Agency Wessex Water Services West Anglia Insulation West Pennine Housing Association West Sussex County Council West Wiltshire Housing Society Western Challenge Housing Association Westminster Council Weymouth & Portland Borough Council Wheatley M & E Services Whicheloe McFarlane HDR Whitbread Whitby Bird & Partners White Young Green Consulting Engineers Whitefriars Services Whiting Landscapes Willis Wiggens Gee Construction Wilkinson Eyre William Hughes William Sutton Trust Willis Caroon Hinton Willmott Dixon Construction Willmott Dixon Housing Willmott Dixon Housing Wilson Bowden Wilson James Wiltshire County Council Wimpey Homes Winchester City Council Winchester Housing Group Wintech Services Wolseley Centres Woolf Worcestershire County Council Wrekin Construction WS Atkins WSP Group WT Partnership WT Wills Wyn Thomas

Yeoman & Edwards

York Housing Association Yorkon

Yorkshire Water Services

21

Thanking our supporters

The Movement for Innovation acknowledges the substantial financial contributions by its Supporter Members:
ACCORD ARUP BAA BOVIS LEND LEASE BYRNE BROS CITB DEFENCE ESTATES EMCOR DRAKE & SKULL HIGHWAYS AGENCY JARVIS JOHN DOYLE MACE RAILTRACK SHEPHERD SKANSKA SLOUGH ESTATES

The Housing Forum acknowledges the substantial financial contributions by its Core Members:

ARENA HOUSING ASSOCIATION BELLWAY DAVID WILSON HOMES EAST THAMES HOUSING GROUP EPS MAINTENANCE FAMILY HOUSING ASSOCIATION H & H CELCON HARVEST HOUSING GROUP

PRP ARCHITECTS RAVEN PROPERTIES REDROW SOUTHERN HOUSING GROUP SWAN HOUSING ASSOCIATION THE GUINNESS TRUST THOMAS SINDEN CONSTRUCTION TRADITIONAL HOUSING BUREAU

HEYWOOD WILLIAMS TROWERS & HAMLINS HIGGINS GROUP UNITED HOUSE HILL PARTNERSHIPS WATES CONSTRUCTION HOME HOUSING GROUP WESTERN CHALLENGE HOUSING JELD WEN (UK) LOVELL PARTNERSHIPS NATIONWIDE BUILDING SOCIETY NHBC ASSOCIATION WILLMOTT DIXON HOUSING WOLSELEY CENTRES

Core funding for Rethinking Construction, including the Construction Best Practice Programme is provided by the Department of Trade and Industry