NESTL

REDUCED BUSINESS DOWNTIME WITH DOWNTIME MINIMIZATION SERVICE FROM SAP AGS AND SAP CONSULTING
Nestl S.A.s products can be found in almost any household anywhere in the world. When the company upgraded to the latest version of the SAP ERP application, Nestl worked together with SAP to use the near-zero-downtime approach to keep downtime to a minimum and avoid business disruption.
QUICK FACTS

The near-zero-downtime approach was instrumental in ensuring a riskmitigated upgrade consuming as little downtime as possible. Achieving this milestone without any major production issue is the direct result of a great team effort between the entire Nestl organization and our partners, especially SAP.
Bruno Villetelle, VP, Head of Business Technology Center, Nestl S.A.

Company Name: Nestl S.A. Location: Vevy, Switzerland Industry: Consumer products Products and services: Nutrition, beverages, dairy, breakfast cereals, water, prepared dishes and cooking aids, pet care, confections, ice cream Revenue: SFr 107.6 billion (82.3 billion) (2009) Employees: 278,000 SAP users: 160,000 Web site: www.nestle.com Challenges and Opportunities Upgrade global IT landscape, including 3 different regions with 3 different productive systems in a split architecture Include over 20,000 customer transports in the downtime Include implementation of an SAP enhancement package in the downtime Align the different project phases with the very high demand on system availability for business users

Project Highlights Project delivery within budget and on time Distributed project teams with different time zones (including Australia, Asia, Europe, South Africa, and North America) and distributed data centers Strong collaboration between Nestl development, operations, and project teams and SAP, around the world Why SAP New near-zero-downtime methodology that is part of the minimized downtime service, which made Nestls upgrade possible Expert knowledge and guidance in the upgrade project Holistic approach and responsibility great confidence in the promised results Unique SAP service offering providing minimal disruption to critical business processes during upgrade

Benets Reduced technical downtime during upgrade from 5 days to 2 hours, with a total business Objectives downtime of only 20 hours Upgrade to the latest version of the Improved business continuity SAP ERP application Accelerated access to business innovation through the enhancement package Reduce the downtime from an estimated 5 days with a standard upgrade method to Modernized existing ERP solution an acceptable level minimizing the business to state-of-the-art version of the SAP impact software SAP Solutions and Services SAP ERP Minimized downtime service delivered by SAP Consulting and the SAP Active Global Support organization

SAP Customer Success Profile

Consumer Products

www.sap.com /contactsap

50 103 496 (11/03) 2011 SAP AG. All rights reserved. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its aliated companies (SAP Group) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.