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OBJECTIVE

I am now looking to progress into a senior management position within the Insurance sector. I am therefore keen to find a new and suitably challenging role within a market-leading organisation.

WORK EXPERIENCE
Branch Manager, Birla Sun Life Insurance Co Ltd :( May 2010 to January 2011), Himachal Pradesh. Responsible for recruitment of AMs and Sales force for Company. Monitoring and controlling all areas, including customer care, effective planning, staff training and development, organization and time management. Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities Responsible for Branch profitability in the financial year. ADM, Future Generali Life Insurance Company: (From Oct-08 to May2010), Himachal Pradesh.

Handeling a team of 14 Sales Managers for Shimla Branch. Monitoring and controlling all areas, including customer care, effective planning, staff training and development, organization and time management. Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities

Manager Business Partner, (Nov. 2006-Oct08) ICICI Prudential Life Insurance Company Ltd., Shimla (HP) Responsible for meeting sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators Reporting to the Sales Manager with responsibility for sales and people (25) management within 3 Districts of HP. Monitoring and controlling all areas, including customer care, effective planning, staff training and development, organisation and time management Supporting management and staff to help create their own successful and productive team and become effective team leaders Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities Business Development Manager, (July2004-nov 06) HDFC Standard Life Insurance Company Ltd., Shimla (HP) Reporting to the Branch Manager about target achievement, primarily responsible for my customers Maintaining the Service Quality Supervising, motivating and developing team Handling and swiftly resolving customer complaints in a professional and effective manner

ACHIEVEMENTS

Recruited 10 AMs with in 10 days for Birla Sun Life Recently got promoted as Branch Manager Incharge with FGI for Rampur Location Achieved all the sales targets in nine months and promoted as BDM in HDFC Standard Life Remain Number one MBP in the cluster (HP) 2006-07 Got appreciation mails from my Regional Manager and my Reporting Manager Got Excellence award from sales in 2006-07 Got excellence award from sales for extra ordinary performance in JFM quarter 2007-08 (AVIVA Life Insurance) from my Regional Manager. Future Generalis PAN India topper in coding during January 2009 with seventy five coding. Future Generalis PAN India topper on Issued premium during April 2009. Future Generalis PAN India topper in coding during May 2009 with seventy five coding.

Future Generalis Zonal topper on activation of licensed advisors during July 2009. Future Generalis Regional Topper on YTD Issued Premium.

EDUCATION
Himachal Pradesh University, Shimla, HP, July 2003 2004
M. Phil. in Economics, 6.1/10.0 Grade Point Average Dissertation Work: Characteristics of Defaulters in Agriculture Credit Use: A Micro Level Analysis of Himachal Pradesh State Co-operative Bank for Agriculture and Rural Development

Himachal Pradesh University, Shimla, HP, July 1999 June 2001


MA (Economics),

Himachal Pradesh University, Shimla, HP, 1996 1999


Graduation in arts stream

CERTIFICATIONS
Certificate in Computer Application (CCA) from IGNOU, New Delhi

SKILLS AND TRAINING


Business Process Management IRDA Training (100hours) MSOffice,(Word,Excel,Access,PowerPoint,Vision) Advanced Presentation Skills 14th April, 1979 Mr. Kashmir Singh Thakur Mrs. Ishwari Devi Indian

PERSONAL DETAILS
Date of Birth: Fathers Name: Mothers Name: Nationality:

Health:

Excellent; non-smoker

DATE: PLACE: SHIMLA

DALVIR THAKUR

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