CONTRACTOR TERMS FOR

APPENDIX B
Information for Ordering Activities
MANUFACTURERS DELIVERY SCHEDULE INFORMATION
Time of delivery by SIN is set forth below. Delivery/ARO means the normal delivery time upon receipt of order. Ordering activities are encouraged to contact the Contractors Authorized Government Reseller(s) for quicker delivery times than those indicated under Delivery/ARO if available is so indicated. Based on the availability of product inventory, delivery times can be as negotiated between the Ordering Activity and the Contractors Authorized Government Reseller. Product Line ............................................... All SINs ........................................................... 132-8, -33 Delivery/ARO ............................................. 30 days Expedited Delivery ..................................... Available Overnight/2 Day Delivery ........................... Available Delivery Method..Electronic Software Download or installed within Hardware for all products unless physical delivery expressly requested on an order and accepted by Contractor.

RIVERBED TECHNOLOGY, INC.

APPENDIX A
Information for Ordering Activities
ORDERING ADDRESS AND PAYMENT INFORMATION TECHNICAL AND/OR ORDERING ASSISTANCE
Ordering Address EC America, Inc. 8444 Westpark Drive, Suite 200 McLean, VA 22102 Or as directed EC America, Inc. C/O Authorized Government Reseller Payment Address EC America, Inc. Or if applicable EC America, Inc. C/O Authorized Government Reseller TD Bank 810 West Diamond Avenue Gaithersburg, MD 20878 Account Number: ........................... (As specified on the order or invoice) ABA Routing Number .................... 054001725 Authorized Government Resellers For a current list of all Authorized Government Resellers by Manufacturer, please see www.ecamerica.com, select the IT70 GSA Contract, select the appropriate manufacturer, and expand the How to Order section. Ordering and Technical Assistance The telephone number(s) that can be used by ordering activities to obtain technical and/or ordering assistance information by Manufacturer, and by Authorized Government Reseller is located at www.ecamerica.com. For a current list of all Authorized Government Resellers by Manufacturer, please see www.ecamerica.com, select the IT70 GSA Contract, select the appropriate manufacturer, and expand the How to Order section. 1. 1.

APPENDIX C
SIN 132-8
EQUIPMENT INFORMATION
GENERAL: a. GUARANTEE. Contractors warranty, available remedies, and limitations, and other terms and conditions may be found at: http://www.immixgroup.com/uploadedFiles/Contract_Vehi cles/Commercial_Documents/0511T/commtcs_riverbed.p df. These terms and conditions shall apply to all Riverbed Technology, Inc. hardware products, to the extent that these terms and conditions do not conflict with the terms and conditions of Contractors GSA Schedule Contract or federal procurement law.

APPENDIX D
SIN 132-12
MAINTENANCE OF EQUIPMENT INFORMATION
MAINTENANCE SERVICE PROGRAMS: a. TERMS FOR RIVERBED TECHNOLOY, INC. HARDWARE MAINTENANCE. Descriptions of available maintenance programs, plans, features and/or service provided, and other hardware maintenance terms and conditions may be found at: http://www.immixgroup.com/uploadedFiles/Contract_Vehi cles/Commercial_Documents/0511T/commtcs_riverbed.p df. These terms and conditions shall apply to all hardware maintenance products and programs for Riverbed Technology, Inc., to the extent that these terms and conditions do not conflict with the terms and conditions of

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Contractors GSA Schedule Contract or federal procurement law.

APPENDIX E
SINs 132-33 and 132-34
SOFTWARE INFORMATION
1. GENERAL: a. TERMS FOR RIVERBED TECHNOLOGY, INC. SOFTWARE. Applicable licensing terms for software, available warranties, descriptions of software maintenance programs, plans, features and/or service provided, and all other software and software maintenance terms and conditions may be found at: http://www.immixgroup.com/uploadedFiles/Contract_Vehi cles/Commercial_Documents/0511T/commtcs_riverbed.p df. These terms and conditions shall apply to all software products and software maintenance programs for Riverbed Technology, Inc., to the extent that these terms and conditions do not conflict with the terms and conditions of Contractors GSA Schedule Contract or federal procurement law.

APPENDIX F
SIN 132-50
PURCHASE OF TRAINING INFORMATION
1. GENERAL: a. TERMS FOR RIVERBED TECHNOLOGY, INC. TRAINING. Information regarding training, including (where applicable) courses offered, course requirements and prerequisites, locations, cancellation policies, and other training terms and conditions may be found at: http://www.immixgroup.com/uploadedFiles/Contract_Vehi cles/Commercial_Documents/0511T/commtcs_riverbed.p df. These terms and conditions shall apply to all training offered for Riverbed Technology, Inc., to the extent that these terms and conditions do not conflict with the terms and conditions of Contractors GSA Schedule Contract or federal procurement law. Contact a Contractor sales representative for a schedule of courses currently offered.

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