International Islamic University Islamabad

INTRODUCTION TO INFORMATION TECHNOLOGY

Presented to: Mr. Waqas

Presented by :

Ahsan Malik

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International Islamic University Islamabad

Project on

Telenor

the smart call

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ACKNOWLEDGMENT ........................................................................................................iv EXECUTIVE SUMMARY..................................................................................................v INTRODUCTION .............................................................................................................vi Companys Vision............................................................................................................1 INTRODUCTION............................................................................................................1 HISTORY.........................................................................................................................1 Telenor in Pakistan...........................................................................................................2 Management Hierarchy.........................................................................................................3 Board of Directors...............................................................................................................4 Telenors Operations:.......................................................................................................4 MARKET..........................................................................................................................5 SERVICES........................................................................................................................5 GPRS.................................................................................................................................6 WAP..................................................................................................................................6 MMS.................................................................................................................................6 EASY LOAD....................................................................................................................6 SMART SHARE...............................................................................................................7 .................................................................................................................................7 SMS...................................................................................................................................7 MISSED CALL ALERT..................................................................................................7 INTERNATIONAL DIRECT DIALING ......................................................................7 WAP PORTAL.................................................................................................................7 CLIENTAL RATE...........................................................................................................8 LIFE AND DURATION ...........................................9 PROFIT.............................................................................................................................9 FINANCIAL STATEMENTS ...........................................................................................10 IT DEPARTMENT ............................................................................................................13 IT Department of Telenor...............................................................................................14 IT Head of Telenor.........................................................................................................14 Number of computers ....................................................................................................14 Networking.....................................................................................................................15 VPN virtual private network:.........................................................................................15 Topologies.......................................................................................................................15 Controlling of Franchises...............................................................................................16 SOFTWARES USED BY THE COMPANY ...............................................................16 Advantages of software usage........................................................................................17 Disadvantages of these sofwares.............................................................................18 FINDINGS .....................................................................................................................19 SUGGESTIONS.............................................................................................................20 CONCLUSION..................................................................................................21

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ACKNOWLEDGMENT

We would like to thank few people, because without their help and concern our project, shouldnt have been completed. First of all, we would like to thank the Almighty Allah for helping us a lot although the project and for making as capable to complete this project. Secondly, our Teachers, and the Personnel from Telenor, our focused organization, who have supported us and guided us throughout the project and to tell us where we are lacking and what steps, could be taken to overcome them, so that well get the better results in our project. And, last but not the least, our Parents who have supported us and have prayed a lot for us that we are here with the final projects in our hands, after the hard work of last one month.

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EXECUTIVE SUMMARY
All of us are well known and are well aware of the present situation of the mobile industry in our beloved homeland, Pakistan. Mobile industry, here in Pakistan is growing at much faster pace when compared with few years back in the scenario. It has developed a lot and more and more companies are starting their operations in Pakistan. In this very era, one of the rising mobile companies, that became highlighted these days and are now heard about almost everywhere in a very short period is Telenor. Telenor entered the Pakistans market few months back and is now going very good nowadays. It was very interesting for us to engage in such a project and choosing an organization that is very new to the market and, of course, to us as well. Furthermore, a mobile company all the way from Norway has entered into our market, and making the thorough study and analysis of its environment, knowing about the history of Telenor, its operation in its home and host countries, getting to know about its employees and the work that they do in the organization, was all very amusing, but our main emphasis in this project is to studies the IT department and its related components infect Telenor is the most IT based cellular company who believe on the modern technology rather than paper work thats why they are using several softwares and latest computer system for getting maximum output. It is fully equipped with the latest IT techniques and its employees as so. The reason why Telenor is becoming so much popular is the continuous effort made by people working at Telenor, their creative and highly innovative ideas has helped them a lot in capturing the Pakistans mobile market at a very shorter period of time. Behind this continuous effort of employees, there are certain factors that boost up their morale and motivation level, that forces them to work so hard and that factor is efforts made by Telenor for the career and skills development of its employees.

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Section - 01
INTRODUCTION

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Companys Vision
Telenor --------- ideas that simplify

Telenor exist to help customers get the full benefit of communications services in their daily lives.

TELENOR
INTRODUCTION Telenor is the largest provider of telecommunications services in Norway, and has substantial international operations. In 2004, Telenor registered record-high customer growth in several markets. Telenor was listed on Oslo Stock Exchange and Nasdaq on 4 December 2000.At the end of 2005, Telenor had 41,340 shareholders, whereof foreign investors owned 22.6% of the total shareholding. The Norwegian State is the largest single owner, holding 54% of the shares as of 31 March 2005. Telenor market value as of MAY 2006 was NOK 134 billion - the third largest company listed on Oslo Stock Exchange. At the end of 2005, the Group had 27,600 employees, 16,700 of whom were employed outside Norway. HISTORY Telenor a Norwegian cellular company, had its origin couple of years back, and in this time period, till now the present age it has earned a lot in terms of reputation, success and profit. So this shows that it has been very successful from the day it has started its operations. Coming to its history and actual origin, we come to know that Telenors history and the background and history of Norwegian people are very much the same. Over the past 150 years, the telecommunication sector has played an important role in the development of modern Norwegian society. In 1994, the Norwegian Telecom was established as a public corporation. In December 2000, the company was partly privatized and listed on the stock

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International Islamic University Islamabad exchange. This transformation took place as a gradual adaptation to increasing competition in the Norwegian telecoms market after deregulation in the 1990s, with free competition for all services from 1998. Telenor has successfully defended its strong position in the Norwegian market. In 1994, Norwegian Telecom was established as a public corporation. In December 2000, the company was partly privatized and listed on the stock exchange. Telenor strong international expansion in recent years has been based on leading-edge expertise, acquired in the Norwegian and Nordic markets, which are among the most highly developed technology markets in the world. Internationalization was achieved on the basis of strong positions in satellite communications, in mobile communications and in domestic Internet activities. Telenor has been one of the world's leading suppliers of satellite communications for many years. Telenor in Pakistan In Pakistan, Telenor launched its services commercially in Islamabad, Rawalpindi and Karachi on March 15, 2005 after getting the license for providing GSM services in Pakistan in April 2004.The official opening was held in Islamabad with the President of Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation headed by CEO Telenor Jon Fredrik Backsaws. On March 23, 2005 Telenor started its services in Lahore, Faisalabad and Hyderabad. Telenor will be launching its services in other cities as per the roll out plan. Telenor has its corporate headquarters in Islamabad, with regional offices in Karachi and Lahore. Telenor has secured a 15-year license, which is renewable upon application for the same fee; only 50% of the license fee is payable in the first year, and the balance over the next ten years. Additional fees for Telenor include 2.5% of the annual gross revenue. The license covers the operation of Global System for Mobile Communications (GSM), General Packet Radio Service (GPRS) and Enhanced Data Rates for Global Evolution (EDGE) technology for the network. The license terms stipulate that by year 4, Telenor will cover 70% of Pakistan's 297 administrative Tehsil headquarters. Telenor will fulfill the license requirements and provide superior quality coverage. The company has covered several milestones over the past two years and grown in a number of directions. Telenor has successfully signed interconnect agreements with all four incumbents, allowing its subscribers to exchange voice and data with subscribers on all active mobile networks including Paktel, Instaphone, Ufone, Mobilink and Warid.

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International Islamic University Islamabad Upon the successful set up of our LDI unit, Tore Johnsen CEO and President of Telenor Pakistan, and Kjell Nordbo, CTO, made the first official TP international call to Norway on January 27. In addition to recruiting hundreds of people, Telenor established its Call Center on January 28 in Lahore.

Management Hierarchy

M a n a g e m e n t H ie rarc h y
J o n F r e d r ic k B a k s a a s
Pr e si de n t& C E O

C e n t r a liz e d e M a n a g e m e n CthTi reof n Fd i nOa nWc ia s lt l iOe f f i c e rC oC mo rmp uo nrai ct ea t i o n E V P S ty le

S t ra t e g y

L e gl a

M o r t i n K a rl s e n S o rb t y g E id e S i v e rt s e n n A rv e J o h n s o n S i B j o rn M a g n u s E V -C e n t r a l A s i a & E V -H R P E V -N O R D I C P E V -B r o d c a s t P E V -A S I A P P

Ja n E d w a r d T h y g e se n Europe

R a g n a r K o e s a e th E V -G l o b a l P C o o r d i n a ti o n

te le n o r
1 1D e- 0 6 c

th e s m a r t c a ll

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Board of Directors
Thorleif Enger, Chairman, Oslo Bjorg Ven, Vice-Chairman, Oslo Hanne de Mora, Switzerland Jorgen Lindegaard, Sweden John Giverholt, Oslo Liselott Kilaas, Oslo Paul Bergqvist, Sweden

Telenors Operations: The main focus of Telenor is on the development in the area of mobile industry and the development of mobile activities, which is vital to the groups positioning as an international telecommunication player. Telenor has now ownership interest in 12 mobile operations geographically concentrated in selected countries in Europe and Asia. In 2005, 57% of Telenors external revenues were derived from the mobile operations.

Country

Company

Ownership Share

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International Islamic University Islamabad Norway Sweden Denmark Hungary Montenegro Pakistan Bangladesh Malaysia Ukraine Thailand Russia Austria Telenor Mobil Telenor Mobil Sonofon Pennon GSM Pro Monte Telenor Pakistan Grameen Phone DiGi Kaviystar GSM DTAC VimpelCom ONE 100% 100% 100% 100% 100% 100% 62% 61% 56.5% 40.3% 29% 17.5%

MARKET The Pakistani mobile market is still in an emerging phase, with significant growth opportunities. Healthy subscriber growth was registered throughout 2007, ending the year with an estimated total of over 9 million subscriptions. With Telenor Pakistan enter the market, Pakistan now counts six mobile operators, three of which are currently offering GSM services. The Pakistani market is predominately prepaid, with 95% of all customers currently on pre-paid subscription plans. According to Telenor Pakistans license terms, Telenor Pakistan shall provide coverage to 70% of Pakistan's population by the fourth year of operation. Telenor Pakistan is firmly committed to pursuing an aggressive rollout strategy, which will enable it to meet the license requirements with a comfortable margin and ensure superior quality coverage to its customers. In addition to a clear customer focus, the company expects this strategy to result in high customer uptake and substantial revenue growth in the years ahead. Telenor Pakistan introduced GPRS and EDGE functionality to ensure that the demand for more advanced services is met. On 14 April 2004, Telenor won the bid for a nationwide GSM licence in Pakistan, which, with its 150 million inhabitants, is the sixth largest country in the world. On 15 March 2005, commercial mobile services, with a full multimedia platform, were launched under the name Telenor Pakistan.

SERVICES

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International Islamic University Islamabad Telenor provide communication services in shape of GSM connections both

Prepaid package Post paid package

These connections include following offers to its subscriber: GPRS The GPRS service on your Telenor subscription gives you continuous connection to the Internet on your mobile phone or your personal computer. You can have the information you want and its just a few clicks away. And to make it even simpler the GPRS Service has been activated on every Telenor Prepaid and Postpaid subscription by default; all you need to do is configure your handset!

WAP Wireless Application Protocol or WAP allows you to browse the internet on your mobile phone. The websites appear on your WAP enabled phone screen so you can browse your favorite sites whenever you want. The Telenor GPRS service will speed up access to WAP sites. MMS Share the moment instantly with Telenor's Multimedia Messaging Service! You can send and receive real photos, color pictures, audio clips, text or a combination of the three with your MMS phone to another MMS phone or to any e-mail address. And if you cannot take photographs with your mobile phone you can select and download one from a wide range of pictures available.

EASY LOAD Easy load is that facility through which one subscriber can recharge his balance from min to max this offer is not yet offer by any cellular company in Pakistan.

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International Islamic University Islamabad SMART SHARE Smart Share is that facility through which one subscriber can recharge his balance from any other subscriber mobile by sharing his balance.

SMS Send text messages to your friends and family with Telenor's Short Messaging Service. It's a great way to keep in touch! You can also send text messages to your friends and family living abroad. The maximum length of one text message is limited to 160 alphanumeric characters. If your message exceeds 160 alphanumeric characters you will be charged for multiple text messages. MISSED CALL ALERT With Telenor's Missed Call Alert service you will never miss any of your phone calls! If your phone is switched off or you are outside Telenor's network coverage area you will receive a missed call notification via SMS telling you which number called you and when. INTERNATIONAL DIRECT DIALING You can call your friends and family living abroad with Telenor's International Direct Dialing Service offered on your Telenor Prepaid and Postpaid subscription. International Direct Dialing is activated on your Telenor subscription by default. All you need to do is dial the relevant country code, area code and the telephone number you wish to call! WAP PORTAL Telenors WAP Portal keeps you up to date with the latest news and information. Now you can read the latest news, get sports updates, read your horoscope, search the web and more! The Telenor WAP Portal is organized to give you information under the following categories: News Cricket Downloads Search And many more like: Conference calling

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International Islamic University Islamabad Caller Line Identification Call Forwarding Call Waiting

CLIENTAL RATE Telenor ASA of Norway has announced its financial results for the first quarter 2005 to day. The first report with subscriber figures from Telenor Pakistan was also revealed on the occasion. The Telenor services were launched March 15th in Islamabad, Rawalpindi and Karachi. One week later Lahore, Faisalabad and Hyderabad were added to the mobile network. By April 20th the network was extended to Gujranwala, covering a total of 35 million people. The total number of employees in Telenor Pakistan is today 1400. Chief Marketing Officer Bjorn Tale Sandberg is pleased by the reception Telenor has received in Pakistan. The mobile market is growing rapidly and we are prepared to meet the demand for our products and services. We are today presenting Telenor to the customers by over 15 Customer Service Centers, more than 50 franchisees and several thousand retail outlets. We are encouraged to continue our efforts and expand our services to new cities and areas. We are committed to provide high quality services to our valued customers. Executive Vice President Irfan Wahab Khan, Corporate and Regulatory, underlines the network expansion. Since the launch on March 15th, 221 additional base stations are added to the network. Addition on 85 base stations in Karachi and 60 in Lahore has further enhanced the capacity and coverage of our state of the art network, he added. CEO Tore Johnson underlines that Telenor has an extremely aggressive roll out plan of building 1800 base stations and coverage in 185 cities by year-end 2006. The accumulated capital expenses till year-end 2007 are calculated to 600 700 million USD (excluding license payments). We are pleased that Telenor was able to keep the promise to commence operations in less than one year after receiving the mobile license, awarded on April 14th 2004. We also expect that Telenor will reach the license requirements well ahead of time. The license states a minimum coverage of 70% of all Tehsil Headquarters by year end 2008. The Government of Pakistan has recently approved revised license payment terms for both the new cellular operators. We see the approval as a positive step towards creating a level playing field in the industry comments Tore Johnson.

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International Islamic University Islamabad LIFE AND DURATION In April 2004 Norwegian mobile telecoms operator, Telenor, bid for and ultimately won a license to operate a cellular network in Pakistan. The winning bid of $291 million secured one of two new nationwide licenses in Pakistan for mobile operation. PROFIT The overall financial results for 1st Quarter 2005 from Telenor ASA show 7.2% revenue growth to 15.3 billion Norwegian Kroner (NOK) compared with 1Q 2004. Profit before taxes and minority interests; 2.8 billion NOK. (1 NOK = 9.21 PKR) The international mobile business shows that Telenor has reached 60.1 million mobile subscribers worldwide. The company is considered to be well positioned for future revenue and profit growth. The Telenor official in a Press statement has said Telenor will invest $5 billion in Pakistan the next five years and launch its mobile services by April 2005. Norway-based Telenor has vast experience in the field of telecom sector. It would be given tough time to all the operators. Telenor would initially install 170 towers in Lahore Jan 2005

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International Islamic University Islamabad

FINANCIAL STATEMENTS

INCOME STATEMENT FOR YEAR 2005

In NOK Millions 2005 Project Report 2004 10

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Total Revenue Operating Expenses Operating Profit (Loss) Associated Companies Net Financial Income P&L Before Minority Interest & Taxes Taxes P&L Before Minority Interests Minority Interests Net Income (Loss) 718

61,302 (54,700) 6,602

53,121 (45,561) 7,560 1,231

5,081 8,846 (2,244) 6,602 (1,244) 5,358

7,644 7,426 (2,376) 5,050 (490) 4,560

Balance sheet ASSETS - In NOK Millions

Fixed Assets Current Assets Inventories Current Receivables Short-Term Investments Cash & Cash equivalents Total Assets 596 10,165 893 5,081 88,094 504 9,232 384 7,644 86,110 2005 71,359 2004 68,346

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EQUITY & LIABILITIES

In NOK Millions Equity & Minority Interest Shareholders Equity Minority Interests 37,594 4,074 37,237 3,646 2005 2004

Liabilities-Interest & Non-interest Bearing Long-Term Liabilities Short-Term Liabilities Total Equity & Liabilities 88,094 21,174 22,132 43,306 86,110 23,457 20,125 43,582

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IT DEPARTMENT

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IT Department of Telenor Telenor Pakistan IT department is situated in the capital city Islamabad at F-7 jinnah super where all the IT matters are taking in to consideration with the head office there are almost ten to eighteen IT concern managers who regulate all information technology matters there is a sound environment for working if any problem occurs in this section there are IT engineers to fix that problem. Main Servers are install here. IT Head of Telenor Khalid has worked extensively with the international telecom sector including stints with Motorola, Millicom, AT&T Wireless, Western Wireless, U-fone and Celtel Int. He has the distinction of being noted as IT Director of the Year for Western Wireless International in 2000 and Employee of the Year within Millicom International in 1996. Khalid has done his Bachelors at UCLA and has a BS in Computer Science and an MBA from IBA, Karachi. Number of computers There are approximately 2500 computers provided in the offices for data recording and for almost all the company matters are done on the computers with min paper work they believe on new technology rather than conventional methods all the staff in the head office got lap tops made by DELL and HP so they can excess and keep in touch with the system and they can give their services to the company anywhere anytime these systems to have powerful processes. Only permanent employees have laptops. The computers used in TELENOR PAKISTAN are branded DELL Pentium 4 computers and some of them are HP branded. The configurations of the computers used by the employees are varying from work type and the job assign to that particular like in the franchises computers having following configuration are in use:

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Networking . Telenor is an active participant and a driving force in various collaborative efforts and networks that deal with issues concerning corporate social responsibility, both on an industry and pan-industry basis. They are connected with the LAN (local area network) with in the offices and in the franchises and also connected through WAN through different cities and in different countries throughout the world. Telenor also connected with the satellite VPN virtual private network: Virtual private network is used in the franchises and in the other departments like in head offices though this all the computers are attach with a same server and work with the interconnectivity with other server Topologies Different topologies designed in the various section of the company like

Star topology:
In which all the systems are attached with a single server in individually and data is flow from server to any other system every time

Ring topology:
In which computers are attached with each other as well as with the sever

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Bus topology:
All the processors are like through a hub in a row and data is move in one direction collusion of data is possible in this case. Controlling of Franchises TELENOR has started its services in all major cities of Pakistan. For that reason it has to have franchises in all that cities. Computers are being used there to connect these franchises to their head office. All the computers in franchises are controlled by their server and this server is than connected to main server of the company. The configurations of these servers are higher than those computers that help the company to serve the clients more rapidly. SOFTWARES USED BY THE COMPANY TELENOR is using various softwares for their working in all the departments and their details are given below:

Siebel partner
This Soft ware is being used for Entries recording purpose. All the clients name, their whole data, the phone numbers allotted to them and the number of SIMs issued by the TELENOR is recorded in this software. But this software is not only used for this it is used fro several company tasks in fact it play a vital role in the working it is used for several objectives.

Shop Tool
The financial department in any business plays the important role as it tells about the profit and loss of the company at any time. This software is used for the financial transaction In TELENOR. The entire amount received by the client by loading the card and the amount he paid is recorded in this. It also tells us about number of daily transaction and the profit and loss of the company daily or monthly or yearly.

Chris express
It is read only file I which information can get but not changed employee can see all the desired information from that but cant alter it For getting the best result of the company keeping the data in detail for a long time is very necessary it is made for the purpose of keeping the information about post paid connections and having the details of postpaid subscribers like their records of all the calls and billing paid to the company this data is

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International Islamic University Islamabad updated frequently according to the transactions so in total it keeps all the record related to post paid connection

Janiva
A telecommunication firm record all the call and message made by the callers from the first day when they start using a particular telecom services. For this purpose TELENOR uses this software it is used for prepaid connections along with all the details about prepaid. It is very necessary for minimizing the junk calls or messages. Its very necessary to record the calls as if someone complaints of junk calls, company can trace the origin and can handle the situation data is recorded in it for one month and after that new one replace the old one when prepaid subscriber charge his account for how much money is also shown by it

WAD
it is used for those matters which relates with the voucher and easy load it provide all the information that when and from where a subscriber get recharge his balance along with the ID of that retailer

Advantages of software usage Following are positive points of these softwares given below which show their performance: 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) You can manage the whole data of the client. Its quick and user friendly so we can save time by using it. Recorded data will be available for future purposes. Recorded data can be used for security issues. if anyone want to know about anyone you easily tell them it is used for the modification purposes of the subscriber it is used for financial matters it has password so no one can get access and watch others data To provide their customers secure and best services. Junk callers can be traced. If anyone complaints of larger bills company will have the proof of it. easy load and card recharge verification time of balance transfer numbers dialed by the subscriber

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International Islamic University Islamabad 15) 16) 17) 18) 19) 20) 21) 22) 23) 24) 25) 26) 27) 28) Postpaid call timings can get from it Billing details of the post paid customer is provided over there Each call is recorded in it Customer can get the information where he is calling at a particular time and date In case of any misshapen recorded data give help to that one Keep the whole record No chance of fraud See the financial position of the firm. Daily transaction Accurate result daily log sheet is also prepared with this software postpaid bills are recorded in it subscriber information is also available here golden mission numbers along with their rates

Disadvantages of these sofwares Every thing has some drawbacks along with advantages so softwares used by Telenor has also some disadvantages which are few in number in comparison with their advantages infect these are very supportive but the obstacles in it are given below: 1) 2) 3) 4) 5) 6) 7) these are not as easier as it can handle by anyone human error margin is negligible recording of data is in extraordinary detail once if someone make a mistake that will never rectify chance of errors sometime occurs a lot some portion are still not in use storage of records are not for long time like in Chris software

In spite of all above mention barriers these softwares are very much effective and makes the work much easies and convenient for the employees of the company

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FINDINGS From the above report some vital points come out of the discussion that how a cellular company serves the nation and the country in its economy. It also show the part of IT field in this sector like: Networking in the Telenor has its own role to make a connection between all the sections of the company. Softwares used in every part of it for regulating all the issues and for providing services to its subscriber. Oracle is the ERP used by Telenor Pakistan. System installs in the head offices and in other departments are of high performance like Dell and HP branded are being in used. Developing innovative ways for employees to co-operate by providing cutting edge ICT (Information Communications Technologies) tools. Benefits and conveniences achieve through latest softwares.

Some problems occur during processing through these softwares.

Scope of its business in Pakistan.

It is the oldest cellular services provided company of amore than 150 years of its life it served a lot in the telecommunication sector.

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International Islamic University Islamabad Financial position of the company is very stable it earn a lot in a little time I Pakistan through getting maximum subscription. It believes in the creativeness and searching for the best in telecom. By giving different incentives it got a r rapid popularity amongst nations in no time.

SUGGESTIONS Considering all the findings and key points we suggest that Telenor is the best GSM cellular services provider Telenor is offering top quality mobile services and needs to promote healthy competition in the mobile market. Telenor should pay attention towards customers to meet the challenges of today as some new mobile companies will soon arrive in Pakistan. Telenor should try to attain strong market position in Pakistan by expanding its market in urban as well as rural areas throughout the country as the mobile market is very demanding in Pakistan. The efficiency of networking of Telenor should be expanded to overcome the call problems sometimes faced by the customers

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CONCLUSION
Working in Telenor means working in the challenging international environment and world of satellite communications. Moreover, working in Telenor means working in the challenging international environment and world of satellite communications. The human resource managers at Telenor are highly dedicated and devoted to provide its employees with the challenging environment where they themselves can challenge for different activities and explore new horizons of opportunities. Telenor offer flexible benefits plans that are tailored to fit the individual needs. Good insurance, savings and pension plans and a number of work/leisure time benefits. Furthermore, Telenor also aims to help its employees in enhancing the career development with formal education and training programs.

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REFERENCES
ASSISTANT MANAGER (Data ware IT): MR ARSALAN JAVED Contact #0345-5100012 HR DEPARTMENT MS ALIZA SHAHID Contact No: www.Telenore.com.pk

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