Training Schedule EMEA

EMEA Training Schedule 20111
Choose your preferred course language:

To search by location, please visit our registration site.
All Languages
English
Other
(German, French, Italian, Spanish)
*** Please note that at some locations courses may be taught in several languages. *** If you cannot find a specific course at your preferred location or in your chosen language, please contact your local Training Coordinator to discuss the option of making one available for you. See contact details below.
Genesys University UK
Frimley (London) Amanda Benfield +44 (0)1276 457 058 Training.UK@genesyslab.com
Genesys University Germany

Munich Vildan Oflaz +49 (0)89 451 259 178 Training.Germany@genesyslab.com
Genesys University Spain

Madrid Emma Colamonico +33 (0)1 41 10 17 60 Training.Spain@genesyslab.com
Genesys University France

Paris Emma Colamonico +33 (0)1 41 10 17 60 Training.France@genesyslab.com
Genesys University Italy

Milan Vittorio Noce +39 0396429221 Training.Italy@genesyslab.com
Genesys University Benelux

Helma Kruithof +31 (0)35 687 3342 Training.Benelux@genesyslab.com
1. 2. 3.
Please note that this overview of training dates and course fees is subject to change at all times. The GBP course fees ONLY apply to United Kingdom residents attending courses at our UK training centre. Available certification exams include GCP7-CIV, GCP7-DIV, GCP7-CVP, GCP7-CGIM, GCP7-CWFM, GCP7-SWFM, GCP7-CSIP, GCP7-COV, GCP7-CiWD, GCP8-CIV P1, GCP8-CVP, GCP8CSIP and GCP8-COV, taken at your convenience at Prometric testing centres worldwide: www.prometric.com. For more certification information, please visit www.genesyslab.com/training/certified_professional_program. Additional fees apply for certification exams. Students who have completed the suggested preparatory training may be eligible to receive a discount voucher for the applicab le certification exam. To find out more, please contact your local Training Coordinator.
4.
Please click on the link to find out the applicable prerequisite course(s).
TrainingScheduleEMEA.doc 23 August 2011
Page 1
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EMEA Training Schedule 2011 (All Languages)

Code Course Title Days Price
2
Certification 3 Course?
Prerequisite?
From
To
Location
Language
Customer Interaction Management Platform/Framework 8

FWK 8-PUP-VC FWK 8-PUP-ILT FWK 8-FND-VC Framework 8 Product Update ONLINE Framework 8 Product Update Framework 8 Foundations ONLINE 2 2 6 hrs EUR 1600 GBP 1080 EUR 1600 GBP 1080 EUR 800 GBP 540 EUR 800 GBP 540 NO NO GCP8-CIV P1 YES YES NO 06 September 14 September 03 October 28 November 06 December 29 August 05 September 19 September 26 September 03 October 17 October 24 October 07 November 14 November 21 November 05 December 05 December 12 December 30 August 06 September 20 September 27 September 04 October 18 October 25 October 08 November 15 November 22 November 06 December 06 December 13 December 05 September 26 September 03 October 10 October 24 October 14 November 21 November 21 November 07 September 15 September 04 October 29 November 07 December 29 August 05 September 19 September 26 September 03 October 17 October 24 October 07 November 14 November 21 November 05 December 05 December 12 December 02 September 09 September 23 September 30 September 07 October 21 October 28 October 11 November 18 November 25 November 09 December 09 December 16 December 09 September 30 September 07 October 14 October 28 October 18 November 25 November 25 November Online UK Online Online Online Paris UK Munich Milan UK Munich Paris UK Madrid Munich UK Paris Milan Paris UK Munich Milan UK Munich Paris UK Madrid Munich UK Paris Milan Paris Munich Milan UK Munich UK Paris Madrid French English English English German French English German Italian English English French English Spanish German English French Italian French English German Italian English English French English Spanish German English French Italian French German Italian English English English French Spanish Page 2
FWK 8-FND-ILT
Framework 8 Foundations
GCP8-CIV P1
NO
FWK 8-DPL
Framework 8 Deployment
EUR 3200 GBP 2160
GCP8-CIV P1
YES
IRR8-DPL
Inbound Voice Routing and Solution Reporting 8 Deployment
EUR 4000 GBP 2700
YES
FWK8-DPL
Code
Course Title
Days
Price
Prerequisite?
From 28 November 12 December 19 December
To 02 December 16 December 23 December 05 October 30 November 08 December 06 October 01 December 09 December 13 October 14 December 16 December
Location Munich UK Milan Online Online Online Online Online Online Paris Paris Paris
Language German English Italian English English German English English German French French French
All Products 7/8

RTO-V 7 Routing Overview 7 ONLINE 3 hrs EUR 400 GBP 270 EUR 400 GBP 270 EUR 1600 GBP 1080 EUR 1600 GBP 1080 EUR 4000 GBP 2700 EUR 2925 GBP 2025 EUR 3200 GBP 2160 NO YES 05 October 30 November 08 December 06 October 01 December 09 December 12 October 13 December 15 December
RPO-V 7
Reporting Overview 7 ONLINE
3 hrs
NO
YES
RRO7 GEO7
Framework, Universal Routing and Solution Reporting Overview 7 Genesys Outbound, WFM & GVP Overview 7
2 2
NO NO GCP7-CIV GCP8-CIV P1 GCP7-CGIM GCP7-CSIP GCP7-CiWD NO
NO NO
RRI7
Routing and Reporting Installation and Configuration 7 Framework and Routing Troubleshooting Workshop 7 Building Basic Routing Strategies 7
YES
12 September
16 September
UK
English
FRT7
YES
31 October 21 December 06 September 13 September 11 October 18 October 15 November 19 September 12 December 19 December 19 September 24 October 14 November 21 November 12 December 20 September 18 October 25 October 15 November 22 November 13 December 19 September 21 November
02 November 23 December 09 September 16 September 14 October 21 October 18 November 23 September 16 December 23 December 19 September 24 October 14 November 21 November 12 December 23 September 21 October 28 October 18November 25 November 16 December 20 September 22 November
UK Paris UK Paris Milan Munich Munich UK Paris UK UK Munich UK Paris Munich UK Milan Munich UK Paris Munich UK UK
English French English French Italian English German English French English English English English French German English Italian English English French German English English
Routing 7 (for version 8, please refer to the Inbound Voice 8 section below)
BRD7 4 GCP7-DIV GCP7-CSIP GCP7-CiWD YES
ARD7
Advanced Routing Workshop 7
EUR 4875 GBP 3375
GCP7-DIV
YES
Inbound Voice 8
INBV8-FND Inbound Voice Routing 8 Foundation 1 EUR 800 GBP 540 YES FWK8-FND
COMR8.0-DEV
Voice Routing 8 Strategy Development using Composer
EUR 3200 GBP 2160
YES
FWK8-FND INBV8-FND
Reporting 7
CCS7 Configuring and Monitoring a Contact Center with CCPulse+ 7 2 EUR 1000 GBP 680 NO NO
Page 3
Code ARS7 RBD7
Course Title CCAnalyzer Reporting for Supervisors 7 Basic Reporting Design 7
Days 2 4
Price
Certification 3 Course? NO NO
Prerequisite? YES YES
From TBA 13 September 04 October 06 December 19 September 07 November 12 December 26 September 10 October 24 October 29 September 27 October 29 September 03 November 24 October 28 November 13 October 01 December
To TBA 16 September 07 October 09 December 22 September 10 November 15 December 28 September 12 October 26 October 30 September 28 October 30 September 04 November 26 October 30 November 13 October 01 December
Location TBA UK Paris UK UK Paris UK Paris UK Milan Paris Milan UK Milan UK Milan UK Milan
Language TBA English French English English English English French English Italian French Italian English Italian English Italian English English
EUR 1000 GBP 680 EUR 3200 GBP 2160 EUR 3900 GBP 2700
RAD7
Advanced Reporting Design 7
NO
YES
Genesys Info Mart and Interactive Insights 7

IMI7 Info Mart Installation and Configuration 7 3 EUR 2925 GBP 2025 EUR 1950 GBP 1350 EUR 1600 GBP 1080 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 EUR 800 GBP 540 GCP7-CGIM YES
IMD7 IOP7
Info Mart Report Development 7.6 Interactive Insights for Business Operations 7
2 2
GCP7-CGIM NO
NO NO

INF8-DPL GII8-OPB Info Mart 8 Deployment Genesys Interactive Insights 8 for Business Operations Platform and Interaction SDK Workshop for Developers 7 IP Product Foundations 8 3 1 NO NO FWK8-DPL + RRI7 / IRR8-DPL NO
Application Development 7
PID7 5 NO YES 03 October 07 October Paris English
Genesys IP Contact Center Solutions 8

SIP 8-FND 1 NO NO 27 September 18 October 1 November 08 November 14 November 19 December 28 September 19 October 02 November 09 November 15 November 20 December 27 September 18 October 1 November 08 November 14 November 19 December 30 September 21 October 04 November 11 November 17 November 22 December Paris Madrid UK Milan Munich UK Paris Madrid UK Milan Munich UK French Spanish English Italian German English French Spanish English Italian German English
SIP 8-DPL
Genesys SIP Server Deployment 8
EUR 2925 GBP 2025
NO
YES
Genesys Workforce Management 7

WFP7 Configuring, Forecasting, and Scheduling with Workforce Manager 7 5 EUR 4000 GBP 2700 GCP7-CWFM GCP7-SWFM NO 05 December 09 December Paris French

WFM8-BOV Workforce Manager 8 Business Overview 1 EUR 800 GBP 540 NO NO TBA TBA TBA TBA
Page 4
Code WFM8-OPT
Course Title Workforce Manager 8 Operation
Days 5
Price
EUR 4000 GBP 2700
Certification 3 Course? NO
Prerequisite? NO
From 17 October 24 October 12 December 05 September 24 October 12 December 12 September 03 November 19 December 07 September 26 October 14 December
To 21 October 28 October 16 December 06 September 25 October 13 December 13 September 04 November 20 December 09 September 28 October 16 December
Location UK Paris Munich UK Paris UK UK Paris UK UK Paris UK
Language English French English English French English English French English English French English
eServices 7
eSF7 eServices 7 Foundations 2 EUR 1950 GBP 1350 EUR 1950 GBP 1350 EUR 2925 GBP 2025 GCP7-CiWD YES
eSI7
eServices 7 Installation and Configuration
GCP7-CiWD
YES
eSD7
eServices 7 Workflow Design
NO
YES
intelligent Workload Distribution (iWD) Application 7

iWI7-APP iWI 7 Application Installation and Configuration 3 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 NO YES TBA TBA TBA TBA

iWD8-OPB iWD8-DPL iWD 8 Business Operations iWD 8 Deployment 1 5 NO NO NO FRI7 / FWK8-DPL + RRI7 / IRR8DPL 11 November 10 October 17 October 21 November 30 August 30 August 01 September 11 November 14 October 21 October 25 November 31 August 31 August 02 September UK UK Paris Munich UK Milan Milan English English French English English Italian Italian
Outbound Contact 7
CMS7 OCI7 Outbound Campaign Management 7 Outbound Contact Installation and Configuration 7 2 2 EUR 1000 GBP 680 EUR 1600 GBP 1080 EUR 500 GBP 340 EUR 1000 GBP 680 EUR 1600 GBP 1080 GCP7-COV GCP7-COV YES YES
Outbound Contact 8
OCC8-FND Outbound Contact 8 Foundation 1 NOT YET YES 03 October 14 November 28 November 04 October 15 November 29 November 06 October 17 November 01 December 03 October 14 November 28 November 05 October 16 November 30 November 07 October 18 November 02 December Paris UK Madrid Paris UK Madrid Paris UK Madrid French English Spanish French English Spanish French English Spanish
OCC8-OPB
Operating Outbound Contact 8
NOT YET
YES
OCC8-DPL
Outbound Contact 8 Deployment
NOT YET
YES
Agent Scripting 7
OSW7 Agent Scripting Workshop 7 3 EUR 2400 GBP 1620 EUR 800 GBP 540 NO YES TBA TBA TBA TBA
Genesys Voice Platform 7

GVO-V 7 Genesys Voice Platform Overview 7 ONLINE 6 hrs GCP7-CVP NO 31 October 01 November Online English
Page 5
Code GVO7 GOP7 GVI7
Course Title Genesys Voice Platform 7.6 Operate Genesys Voice Platform 7.6 Genesys Voice Platform Implementation & Configuration 7.6 Genesys Voice Platform 8 Foundation ONLINE Genesys Voice Platform 8 Foundation
Days 1 1 3
Price
Certification 3 Course? GCP7-CVP GCP7-CVP GCP7-CVP
Prerequisite? NO YES YES
From TBA TBA TBA
To TBA TBA TBA
Location TBA TBA TBA
Language TBA TBA TBA
EUR 800 GBP 540 EUR 800 GBP 540 EUR 2400 GBP 1620 EUR 800 GBP 540 EUR 800 GBP 540

GVP 8-FND-VC GVP 8-FND-ILT 6 hrs 1 NO NO NO NO 02 November 30 August 26 September 04 October 07 November 07 November 15 November 21 November 05 December 31 August 05 October 08 November 08 November 16 November 22 November 27 September 22 November 29 November 06 December 03 November 30 August 26 September 04 October 07 November 07 November 15 November 21 November 05 December 02 September 07 October 10 November 10 November 18 November 24 November 30 September 25 November 02 December 09 December Online UK UK Munich Munich Paris Milan UK UK UK Munich Munich Paris Milan UK UK Milan Paris UK English English English English German French Italian English English English English German French Italian English English Italian French English
GVP 8-DPL
Genesys Voice Platform 8 Deployment
EUR 2400 GBP 1620
NO
YES
COMV 8-DEV
Composer 8 for Voice Applications
EUR 3200 GBP 2160
NO
YES
Genesys Gplus Adaptors 7

GSI7 Gplus Adapter for Siebel Installation and Integration 7 5 EUR 4875 GBP 3375 EUR 975 GBP 675 EUR 2925 GBP 2025 EUR 4000 GBP 2700 NO YES TBA TBA TBA TBA
Virtual Hold Technology

VHO VHI VHT Overview VHT Installation and Configuration 1 3 NO NO NO YES 3 October 4 October 3 October 6 October UK UK English English
Genesys Quality Management (ZOOM)

ZCE Genesys Quality Management Certified Engineer 5 NO NO 12 September 03 October 17 October 07 November 21 November 05 December 16 September 07 October 21 October 11 November 25 November 09 December Prague Prague Prague Prague Prague Prague English English English English English English
Page 6
Genesys Presales Training

2
Certification 3 Course? YES
Prerequisite?
From
To
Location
Language

CORE 8-PRE Genesys Core Applications Solution (Presales) 3 EUR 2600 GBP 1755 EUR 2600 GBP 1755 2 hours i-learning 21 September 05 October 19 December 12 October 25 October 07 November 06 December 17 January 20 September 08 November 23 September 07 October 21 December 14 October 27 October 09 November 08 December 19 January 22 September 10 November Paris Madrid Dubai Munich Madrid Paris Lisbon Dubai UK Madrid French Spanish English English Spanish English English English English Spanish
IP 8-PRE
Genesys IP Solution (Presales)
YES
2 hours i-learning
WFO 8-PRE
Genesys Workforce Optimization Solution (Presales)
EUR 2600 GBP 1755
YES
2 hours i-learning
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EMEA Training Schedule 2011 (English)

2
Prerequisite?
From
To
Location
Language

FWK 8-PUP-VC FWK 8-PUP-ILT FWK 8-FND-VC FWK 8-FND-ILT Framework 8 Product Update ONLINE Framework 8 Product Update Framework 8 Foundations ONLINE Framework 8 Foundations 2 2 6 hrs 1 EUR 1600 GBP 1080 EUR 1600 GBP 1080 EUR 800 GBP 540 EUR 800 GBP 540 NO NO GCP8-CIV P1 GCP8-CIV P1 YES YES NO NO TBA 14 September 03 October 28 November 05 September 03 October 17 October 07 November 05 December 06 September 04 October 18 October 08 November 06 December 10 October 24 October 14 November 12 December 05 October 30 November 06 October 01 December TBA TBA TBA 15 September 04 October 29 November 05 September 03 October 17 October 07 November 05 December 09 September 07 October 21 October 11 November 09 December 14 October 28 October 18 November 16 December 05 October 30 November 06 October 01 December TBA TBA TBA UK Online Online UK UK Munich UK UK UK UK Munich UK UK UK Munich UK UK Online Online Online Online TBA TBA TBA English English English English English English English English English English English English English English English English English English English English English TBA TBA
FWK 8-DPL
EUR 3200 GBP 2160
GCP8-CIV P1
YES
IRR8-DPL
EUR 4000 GBP 2700
YES
FWK8-DPL
All Products 7/8

RTO-V 7 RPO-V 7 RRO7 GEO7 Routing Overview 7 ONLINE Reporting Overview 7 ONLINE Framework, Universal Routing and Solution Reporting Overview 7 Genesys Outbound, WFM & GVP Overview 7 3 hrs 3 hrs 2 2 EUR 400 GBP 270 EUR 400 GBP 270 EUR 1600 GBP 1080 EUR 1600 GBP 1080 EUR 4000 GBP 2700 EUR 2925 GBP 2025 NO NO NO NO GCP7-CIV GCP8-CIV P1 GCP7-CGIM GCP7-CSIP GCP7-CiWD NO YES YES NO NO
RRI7
Routing and Reporting Installation and Configuration 7 Framework and Routing Troubleshooting Workshop 7
YES
12 September
16 September
UK
English
FRT7
YES
31 October
02 November
UK
English
BRD7 Building Basic Routing Strategies 7 4 EUR 3200 GBP 2160 GCP7-DIV GCP7-CSIP GCP7-CiWD YES 06 September 18 October 09 September 21 October UK Munich English English
Page 8
Code ARD7
Course Title Advanced Routing Workshop 7
Days 5
Price
Certification 3 Course? GCP7-DIV
Prerequisite? YES
From 19 September 19 December 19 September 24 October 14 November 20 September 25 October 15 November 19 September 21 November TBA 13 September 06 December 19 September 07 November 12 December
To 23 September 23 December 19 September 24 October 14 November 23 September 28 October 18 November 20 September 22 November TBA 16 September 09 December 22 September 10 November 15 December
Location UK UK UK Munich UK UK Munich UK UK UK TBA UK UK UK Paris UK
Language English English English English English English English English English English TBA English English English English English
EUR 4875 GBP 3375 EUR 800 GBP 540 EUR 3200 GBP 2160
Inbound Voice 8
INBV8-FND Inbound Voice Routing 8 Foundation 1 YES FWK8-FND
COMR8.0-DEV
Voice Routing 8 Strategy Development using Composer
YES
FWK8-FND INBV8-FND
Reporting 7
CCS7 ARS7 RBD7 RAD7 Configuring and Monitoring a Contact Center with CCPulse+ 7 CCAnalyzer Reporting for Supervisors 7 Basic Reporting Design 7 Advanced Reporting Design 7 2 2 4 4 EUR 1000 GBP 680 EUR 1000 GBP 680 EUR 3200 GBP 2160 EUR 3900 GBP 2700 NO NO NO NO NO YES YES YES

IMI7 IMD7 IOP7 Info Mart Installation and Configuration 7 Info Mart Report Development 7.6 Interactive Insights for Business Operations 7 3 2 2 EUR 2925 GBP 2025 EUR 1950 GBP 1350 EUR 1600 GBP 1080 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 EUR 800 GBP 540 EUR 2925 GBP 2025 EUR 4000 GBP 2700 GCP7-CGIM GCP7-CGIM NO YES NO NO 10 October TBA 29 September 12 October TBA 30 September UK TBA UK English TBA English

INF8-DPL GII8-OPB Info Mart 8 Deployment Genesys Interactive Insights 8 for Business Operations Platform and Interaction SDK Workshop for Developers 7 3 1 NO NO FWK8-DPL + RRI7 / IRR8-DPL NO 24 October 13 October 01 December 26 October 13 October 01 December UK UK Milan English English English
PID7 5 NO YES 03 October 07 October Paris English

SIP 8-FND SIP 8-DPL IP Product Foundations 8 Genesys SIP Server Deployment 8 1 3 NO NO NO YES 1 November 19 December 02 November 20 December 1 November 19 December 04 November 22 December UK UK UK UK English English English English

WFP7 Configuring, Forecasting, and Scheduling with Workforce Manager 7 5 GCP7-CWFM GCP7-SWFM NO TBA TBA TBA TBA
Page 9
Code
Course Title
Days
Price
Prerequisite?
From
To
Location
Language

WFM8-BOV WFM8-OPT Workforce Manager 8 Business Overview Workforce Manager 8 Operation 1 5 EUR 800 GBP 540 EUR 4000 GBP 2700 NO NO NO NO TBA 17 October 12 December 05 September 12 December 12 September 19 December 07 September 14 December TBA 21 October 16 December 06 September 13 December 13 September 20 December 09 September 16 December TBA UK Munich UK UK UK UK UK UK TBA English English English English English English English English
eServices 7
eSF7 eSI7 eSD7 eServices 7 Foundations eServices 7 Installation and Configuration eServices 7 Workflow Design 2 2 3 EUR 1950 GBP 1350 EUR 1950 GBP 1350 EUR 2925 GBP 2025 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 GCP7-CiWD GCP7-CiWD NO YES YES YES

iWI7-APP iWI 7 Application Installation and Configuration 3 NO YES TBA TBA TBA TBA

iWD8-OPB iWD8-DPL iWD 8 Business Operations iWD 8 Deployment 1 5 NO NO NO FRI7 / FWK8-DPL + RRI7 / IRR8DPL 11 November 10 October 21 November 11 November 14 October 25 November UK UK Munich English English English
Outbound Contact 7
CMS7 OCI7 Outbound Campaign Management 7 Outbound Contact Installation and Configuration 7 2 2 EUR 1000 GBP 680 EUR 1600 GBP 1080 EUR 500 GBP 340 EUR 1000 GBP 680 EUR 1600 GBP 1080 EUR 2400 GBP 1620 EUR 800 GBP 540 EUR 800 GBP 540 EUR 800 GBP 540 EUR 2400 GBP 1620 GCP7-COV GCP7-COV YES YES 30 August TBA 31 August TBA UK TBA English TBA
Outbound Contact 8
OCC8-FND OCC8-OPB OCC8-DPL Outbound Contact 8 Foundation Operating Outbound Contact 8 Outbound Contact 8 Deployment 1 2 2 NOT YET NOT YET NOT YET YES YES YES 14 November 15 November 17 November 14 November 16 November 18 November UK UK UK English English English
Agent Scripting 7
OSW7 Agent Scripting Workshop 7 3 NO YES TBA TBA TBA TBA

GVO-V 7 GVO7 GOP7 GVI7 Genesys Voice Platform Overview 7 ONLINE Genesys Voice Platform 7.6 Operate Genesys Voice Platform 7.6 Genesys Voice Platform Implementation & Configuration 7.6 6 hrs 1 1 3 GCP7-CVP GCP7-CVP GCP7-CVP GCP7-CVP NO NO YES YES 31 October TBA TBA TBA 01 November TBA TBA TBA Online TBA TBA TBA English TBA TBA TBA
Page 10
Code
Course Title
Days
Price
Prerequisite?
From
To
Location
Language

GVP 8-FND-VC GVP 8-FND-ILT Genesys Voice Platform 8 Foundation ONLINE Genesys Voice Platform 8 Foundation 6 hrs 1 EUR 800 GBP 540 EUR 800 GBP 540 NO NO NO NO 02 November 30 August 26 September 04 October 21 November 05 December 31 August 05 October 22 November 27 September 06 December 03 November 30 August 26 September 04 October 21 November 05 December 02 September 07 October 24 November 30 September 09 December Online UK UK Munich UK UK UK Munich UK UK UK English English English English English English English English English English English
GVP 8-DPL
EUR 2400 GBP 1620 EUR 3200 GBP 2160 EUR 4875 GBP 3375 EUR 975 GBP 675 EUR 2925 GBP 2025 EUR 4000 GBP 2700
NO
YES
COMV 8-DEV
NO
YES

GSI7 Gplus Adapter for Siebel Installation and Integration 7 5 NO YES TBA TBA TBA TBA

VHO VHI VHT Overview VHT Installation and Configuration 1 3 NO NO NO YES 3 October 4 October 3 October 6 October UK UK English English

ZCE Genesys Quality Management Certified Engineer 5 NO NO 12 September 03 October 17 October 07 November 21 November 05 December 16 September 07 October 21 October 11 November 25 November 09 December Prague Prague Prague Prague Prague Prague English English English English English English

2
Prerequisite?
From
To
Location
Language

CORE 8-PRE IP 8-PRE Genesys Core Applications Solution (Presales) Genesys IP Solution (Presales) 3 3 EUR 2600 GBP 1755 EUR 2600 GBP 1755 YES YES 2 hours i-learning 2 hours i-learning 19 December 12 October 07 November 06 December 17 January 20 September 21 December 14 October 09 November 08 December 19 January 22 September Dubai Munich Paris Lisbon Dubai UK English English English English English English
WFO 8-PRE
Genesys Workforce Optimization Solution (Presales)
EUR 2600 GBP 1755
YES
2 hours i-learning
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EMEA Training Schedule 2011 (German, French, Italian, Spanish)

2
Prerequisite?
From
To
Location
Language

FWK 8-PUP-VC FWK 8-PUP-ILT FWK 8-FND-VC FWK 8-FND-ILT Framework 8 Product Update ONLINE Framework 8 Product Update Framework 8 Foundations ONLINE Framework 8 Foundations 2 2 6 hrs 1 EUR 1600 GBP 1080 EUR 1600 GBP 1080 EUR 800 GBP 540 EUR 800 GBP 540 NO NO GCP8-CIV P1 GCP8-CIV P1 YES YES NO NO 06 September TBA 06 December 29 August 19 September 26 September 24 October 14 November 21 November 05 December 12 December 30 August 20 September 27 September 25 October 15 November 22 November 06 December 13 December 05 September 26 September 03 October 21 November 21 November 28 November 19 December 07 September TBA 07 December 29 August 19 September 26 September 24 October 14 November 21 November 05 December 12 December 02 September 23 September 30 September 28 October 18 November 25 November 09 December 16 December 09 September 30 September 07 October 25 November 25 November 02 December 23 December Online TBA Online Paris Munich Milan Paris Madrid Munich Paris Milan Paris Munich Milan Paris Madrid Munich Paris Milan Paris Munich Milan Paris Madrid Munich Milan French TBA German French German Italian French Spanish German French Italian French German Italian French Spanish German French Italian French German Italian French Spanish German Italian
FWK 8-DPL
EUR 3200 GBP 2160
GCP8-CIV P1
YES
IRR8-DPL
EUR 4000 GBP 2700
YES
FWK8-DPL
All Products 7/8

RTO-V 7 RPO-V 7 RRO7 GEO7 Routing Overview 7 ONLINE Reporting Overview 7 ONLINE Framework, Universal Routing and Solution Reporting Overview 7 Genesys Outbound, WFM & GVP Overview 7 3 hrs 3 hrs 2 2 EUR 400 GBP 270 EUR 400 GBP 270 EUR 1600 GBP 1080 EUR 1600 GBP 1080 NO NO NO NO YES YES NO NO 08 December 09 December 12 October 13 December 15 December 08 December 09 December 13 October 14 December 16 December Online Online Paris Paris Paris German German French French French
Page 12
Code
Course Title
Days
Price
RRI7
Routing and Reporting Installation and Configuration 7 Framework and Routing Troubleshooting Workshop 7 Building Basic Routing Strategies 7
EUR 4000 GBP 2700 EUR 2925 GBP 2025 EUR 3200 GBP 2160 EUR 4875 GBP 3375 EUR 800 GBP 540 EUR 3200 GBP 2160
Certification 3 Course? GCP7-CIV GCP8-CIV P1 GCP7-CGIM GCP7-CSIP GCP7-CiWD NO
Prerequisite?
From
To
Location
Language
YES
TBA
TBA
TBA
TBA
FRT7
YES
21 December
23 December
Paris
French
BRD7 4 GCP7-DIV GCP7-CSIP GCP7-CiWD GCP7-DIV YES 13 September 11 October 15 November 12 December 16 September 14 October 18 November 16 December Paris Milan Munich Paris French Italian German French
ARD7
Advanced Routing Workshop 7
YES
Inbound Voice 8
INBV8-FND COMR8.0-DEV Inbound Voice Routing 8 Foundation Voice Routing 8 Strategy Development using Composer 1 4 YES YES FWK8-FND FWK8-FND INBV8-FND 21 November 12 December 18 October 22 November 13 December 21 November 12 December 21 October 25 November 16 December Paris Munich Milan Paris Munich French German Italian French German
Reporting 7
CCS7 ARS7 RBD7 RAD7 Configuring and Monitoring a Contact Center with CCPulse+ 7 CCAnalyzer Reporting for Supervisors 7 Basic Reporting Design 7 Advanced Reporting Design 7 2 2 4 4 EUR 1000 GBP 680 EUR 1000 GBP 680 EUR 3200 GBP 2160 EUR 3900 GBP 2700 EUR 2925 GBP 2025 EUR 1950 GBP 1350 EUR 1600 GBP 1080 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 NO NO NO NO NO YES YES YES TBA TBA 04 October TBA TBA TBA 07 October TBA TBA TBA Paris TBA TBA TBA French TBA

IMI7 IMD7 IOP7 Info Mart Installation and Configuration 7 Info Mart Report Development 7.6 Interactive Insights for Business Operations 7 3 2 2 GCP7-CGIM GCP7-CGIM NO YES NO NO 26 September 24 October 29 September 27 October 03 November 28 September 26 October 30 September 28 October 04 November Paris Milan Paris Milan Milan French Italian French Italian Italian

INF8-DPL GII8-OPB Info Mart 8 Deployment Genesys Interactive Insights 8 for Business Operations Platform and Interaction SDK Workshop for Developers 7 3 1 NO NO FWK8-DPL + RRI7 / IRR8-DPL NO 28 November TBA 30 November TBA Milan TBA Italian TBA
PID7 5 NO YES TBA TBA TBA TBA
Page 13
Code
Course Title
Days
Price
Certification 3 Course? NO
Prerequisite?
From
To
Location
Language

SIP 8-FND IP Product Foundations 8 1 EUR 800 GBP 540 NO 27 September 18 October 08 November 14 November 28 September 19 October 09 November 15 November 27 September 18 October 08 November 14 November 30 September 21 October 11 November 17 November Paris Madrid Milan Munich Paris Madrid Milan Munich Paris French Spanish Italian German French Spanish Italian German
SIP 8-DPL
Genesys SIP Server Deployment 8
EUR 2925 GBP 2025
NO
YES

WFP7 Configuring, Forecasting, and Scheduling with Workforce Manager 7 5 EUR 4000 GBP 2700 EUR 800 GBP 540 EUR 4000 GBP 2700 GCP7-CWFM GCP7-SWFM NO 05 December 09 December French

WFM8-BOV WFM8-OPT Workforce Manager 8 Business Overview Workforce Manager 8 Operation 1 5 NO NO NO NO TBA 24 October TBA 28 October TBA Paris TBA French
eServices 7
eSF7 eSI7 eSD7 eServices 7 Foundations eServices 7 Installation and Configuration eServices 7 Workflow Design 2 2 3 EUR 1950 GBP 1350 EUR 1950 GBP 1350 EUR 2925 GBP 2025 EUR 2925 GBP 2025 EUR 500 GBP 340 EUR 4875 GBP 3375 GCP7-CiWD GCP7-CiWD NO YES YES YES 24 October 08 November 26 October 25 October 09 November 28 October Paris Paris Paris French French French

iWI7-APP iWI 7 Application Installation and Configuration 3 NO YES TBA TBA TBA TBA

iWD8-OPB iWD8-DPL iWD 8 Business Operations iWD 8 Deployment 1 5 NO NO NO FRI7 / FWK8-DPL + RRI7 / IRR8DPL TBA 17 October TBA 21 October TBA Paris TBA French
Outbound Contact 7
CMS7 OCI7 Outbound Campaign Management 7 Outbound Contact Installation and Configuration 7 2 2 EUR 1000 GBP 680 EUR 1600 GBP 1080 EUR 500 GBP 340 EUR 1000 GBP 680 GCP7-COV GCP7-COV YES YES 30 August 01 September 31 August 02 September Milan Milan Italian Italian
Outbound Contact 8
OCC8-FND OCC8-OPB Outbound Contact 8 Foundation Operating Outbound Contact 8 1 2 NOT YET NOT YET YES YES 03 October 28 November 04 October 29 November 03 October 28 November 05 October 30 November Paris Madrid Paris Madrid French Spanish French Spanish
Page 14
Code OCC8-DPL
Course Title Outbound Contact 8 Deployment
Days 2
Price
Certification 3 Course? NOT YET
Prerequisite? YES
From 06 October 01 December
To 07 October 02 December
Location Paris Madrid
Language French Spanish
EUR 1600 GBP 1080 EUR 2400 GBP 1620 EUR 800 GBP 540 EUR 800 GBP 540 EUR 800 GBP 540 EUR 2400 GBP 1620 EUR 800 GBP 540 EUR 800 GBP 540 EUR 2400 GBP 1620 EUR 3200 GBP 2160 EUR 4875 GBP 3375 EUR 975 GBP 675 EUR 2925 GBP 2025 EUR 4000 GBP 2700
Agent Scripting 7
OSW7 Agent Scripting Workshop 7 3 NO YES TBA TBA TBA TBA

GVO-V 7 GVO7 GOP7 GVI7 Genesys Voice Platform Overview 7 ONLINE Genesys Voice Platform 7.6 Operate Genesys Voice Platform 7.6 Genesys Voice Platform Implementation & Configuration 7.6 Genesys Voice Platform 8 Foundation ONLINE Genesys Voice Platform 8 Foundation 6 hrs 1 1 3 GCP7-CVP GCP7-CVP GCP7-CVP GCP7-CVP NO NO YES YES TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA

GVP 8-FND-VC GVP 8-FND-ILT 6 hrs 1 NO NO NO NO TBA 07 November 07 November 15 November 08 November 08 November 16 November 22 November 29 November TBA 07 November 07 November 15 November 10 November 10 November 18 November 25 November 02 December TBA Munich Paris Milan Munich Paris Milan Milan Paris TBA German French Italian German French Italian Italian French
GVP 8-DPL
NO
YES
COMV 8-DEV
NO
YES

GSI7 Gplus Adapter for Siebel Installation and Integration 7 5 NO YES TBA TBA TBA TBA

VHO VHI VHT Overview VHT Installation and Configuration 1 3 NO NO NO YES TBA TBA TBA TBA TBA TBA TBA TBA

ZCE Genesys Quality Management Certified Engineer 5 NO NO TBA TBA TBA TBA
Page 15

2
Prerequisite?
From
To
Location
Language

CORE 8-PRE IP 8-PRE WFO 8-PRE Genesys Core Applications Solution (Presales) Genesys IP Solution (Presales) Genesys Workforce Optimization Solution (Presales) 3 3 3 EUR 2600 GBP 1755 EUR 2600 GBP 1755 EUR 2600 GBP 1755 YES YES YES 2 hours i-learning 2 hours i-learning 2 hours i-learning 21 September 05 October 25 October 08 November 23 September 07 October 27 October 10 November Paris Madrid Madrid Madrid French Spanish Spanish Spanish
Page 16

Training Schedule EMEA

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Training Schedule EMEA

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EMEA Training Schedule 20111

Choose your preferred course language:

Genesys University Germany

Genesys University Spain

Genesys University France

Genesys University Italy

Genesys University Benelux

TrainingScheduleEMEA.doc 23 August 2011

EMEA Training Schedule 2011 (All Languages)

Customer Interaction Management Platform/Framework 8

EUR 3200 GBP 2160

Inbound Voice Routing and Solution Reporting 8 Deployment

EUR 4000 GBP 2700

TrainingScheduleEMEA.doc 23 August 2011

From 28 November 12 December 19 December

All Products 7/8

Reporting Overview 7 ONLINE

NO NO GCP7-CIV GCP8-CIV P1 GCP7-CGIM GCP7-CSIP GCP7-CiWD NO

Advanced Routing Workshop 7

EUR 4875 GBP 3375

Voice Routing 8 Strategy Development using Composer

EUR 3200 GBP 2160

TrainingScheduleEMEA.doc 23 August 2011

Code ARS7 RBD7

Course Title CCAnalyzer Reporting for Supervisors 7 Basic Reporting Design 7

Prerequisite? YES YES

Advanced Reporting Design 7

Genesys Info Mart and Interactive Insights 7

Genesys Info Mart and Interactive Insights 8

Genesys IP Contact Center Solutions 8

Genesys SIP Server Deployment 8

EUR 2925 GBP 2025

Genesys Workforce Management 7

Genesys Workforce Management 8

TrainingScheduleEMEA.doc 23 August 2011

Course Title Workforce Manager 8 Operation

EUR 4000 GBP 2700

Location UK Paris Munich UK Paris UK UK Paris UK UK Paris UK

eServices 7 Installation and Configuration

eServices 7 Workflow Design

intelligent Workload Distribution (iWD) Application 7

intelligent Workload Distribution (iWD) Application 8

Operating Outbound Contact 8

Outbound Contact 8 Deployment

Genesys Voice Platform 7

TrainingScheduleEMEA.doc 23 August 2011

Code GVO7 GOP7 GVI7

Certification 3 Course? GCP7-CVP GCP7-CVP GCP7-CVP

Prerequisite? NO YES YES

From TBA TBA TBA

To TBA TBA TBA

Location TBA TBA TBA

Language TBA TBA TBA

Genesys Voice Platform 8

Genesys Voice Platform 8 Deployment

EUR 2400 GBP 1620

Composer 8 for Voice Applications

EUR 3200 GBP 2160

Genesys Gplus Adaptors 7

Virtual Hold Technology

Genesys Quality Management (ZOOM)

TrainingScheduleEMEA.doc 23 August 2011