L O R R A I N E P.

C R U Z

Scottsdale, Arizona 85260 (480) 600-3254 / lpcruz@cox.net http://www.linkedin.com/in/lorrainepcruz PROFESSIONAL PROFILE

Results-oriented benefits professional with proven abilities in benefits management, plan administration, project management, team building, and change management. Additional expertise includes the disciplines of audit, compliance, business analysis, and corporate legal transactions. Quickly grasps complex concepts and interprets ideas into a logical strategy. Able to identify areas of strengths and weaknesses and implement company policies, standards, changes in operation and systems that optimize productivity and bottom line. Flexible, resilient, and creative. AREAS OF EXPERTISE & QUALIFICATIONS Benefit & Compensation Plans Design Exceptional interpersonal skills Proven Problem Solving Skills Motivator Employee Benefits Plan Administration Effective Communicator Compliance Research and Analysis

PROFESSIONAL EXPERIENCE THE PURE FED HORSE Equine nutrition for the Southwestern horse 2011-2012

Volunteer (part-time - Cave Creek, Arizona) Provided consulting and administrative services in establishment of new business (accounting, website content, marketing, manufacturing, packaging, etc.). VELOX CONSULTING, LLC, Nashville, Tennessee Innovative Management Consulting Company Chief Financial Officer (part-time contract Scottsdale, Arizona) Payroll processing, human resources, tax filings federal and state (Tennessee). Established payroll and tax reporting procedures. Brought payroll tax reporting into strict compliance with state and federal tax regulations. ON SEMICONDUCTOR CORPORATION, Phoenix, Arizona Premier global supplier of high performance silicon solutions for energy efficient electronics. 2010-2011 2009-Current

Paralegal Practice areas: employee benefits, mergers & acquisitions, SEC compliance, legal entity database management. PHOENIX COLLEGE, Phoenix, Arizona Paralegal Certificate (4.0 GPA) TSYS ACQUIRING SOLUTIONS, Tempe, Arizona A leader in the credit card processing industry issuing and acquiring. 2008- 2010

2005-2008

Benefits Manager As manager of all aspects of employee benefit plans including health, life, disability and retirement plans on a regional basis:

LORRAINE P. CRUZ

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Established policies and procedures for administering benefits to streamline manual processes and ensure compliance with all applicable regulations. Implemented a strong customer service process with management, employees and vendors which resulted in clear communication, reduced turnaround time, and reduction in errors. Increased customer satisfaction by perfecting personalized customer service. Created a billing review process to eliminate duplicate charges and timely payment of premiums. Supported legal department and consulted with company president on issues relating to employee benefit plan design and compliance. INDEPENDENT CONSULTANT/CONTRACTOR, Phoenix, Arizona 2002-2005 Maricopa Integrated Health System brought employee benefits programs in house with expected first year savings of $1.75 million. Medicis Pharmaceutical Corporation developed user-friendly clinical trial manuals and study drug packaging. CASADELACRUZ, INC., Scottsdale, Arizona 1998-2002 Benefits Consulting Healthcare and Financial Institution Industries / Y2K Readiness Energy Industry Vice President / Secretary St. Josephs Hospital & Medical Center created project management reporting for acquisition team for the assimilation Chandler Regional Hospitals Human Resources function into St. Josephs. Texaco facilitated building and computer security awareness workshops. Southwest Bank performed analysis of current employee benefit programs and provided strategic direction to bank president on selection of cost-effective employee benefit program. ST. JOSEPHS HOSPITAL & MEDICAL CENTER, Phoenix, Arizona Director of Compensation, Benefits & HR Information Systems BANC ONE CORPORATION, Phoenix, Arizona and Columbus, Ohio Manager, Quality Assurance/Process Improvement VP / Western Region Benefits Manager Progressive assignments / increasing responsibilities Health/Life / Pension Benefits Administration Compliance (ERISA) Human Resources Information Systems 1997-1998 1993-1997 1978-1993 1978-1998 1998-1999

Education BS, Arizona State University, Tempe, Arizona MBA Coursework, University of Phoenix, Phoenix, Arizona Paralegal Certificate, Phoenix College, Phoenix, Arizona Relevant Courses / Seminars Leadership Development Program Enlightened Leadership Banksim References Available Upon Request