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Attachment 19 SUGGESTED TERMINAL ANNOUNCEMENTS A19.1. Flight Arrival Announcements: A19.1.1. All pax terminating.

Good ____________ ladies and gentlemen. Welcome to _____________. The local time is ___________. Before deplaning, please check around your seating area and in the overhead compartments for any personal belongings. Please secure all items such as hats, gloves, pencils, pens, identification badges, coins, cell phones, etc. Any loose items can cause serious damage to the aircraft or injury to personnel. Again welcome to ____________ and thank you for flying with the Air Mobility Command. A19.1.2. With thru load passengers. Good ____________ ladies and gentlemen. Welcome to_____________. The local time is ___________. For those passengers terminating their travel at ______________ please check around your seating area and in the overhead compartments for any personal belongings. Please secure all items such as hats, gloves, pencils, pens, identification badges, coins, cell phones, etc. Any loose items can cause serious damage to the aircraft or injury to personnel. For those passengers continuing on to _____________, the aircraft shall be on the ground for approximately _____________. We recommend you stay on board, but if you wish to deplane, you may do so. The aircraft shall be refueled and the restrooms serviced while on the ground. Once refueling begins, we cannot allow anyone to deplane. Please refrain from using the restrooms while they are being serviced and for safety reasons please limit your movement about the cabin. Again, welcome to ____________ and thank you for flying with Air Mobility Command. A19.1.3. Baggage arrival announcement. Good ____________ ladies and gentlemen. Welcome to _____________. Baggage from AMC flight _______ is (now arriving/shall be arriving in ______ minutes). As many bags look alike, please check the number on your baggage claim ticket with then number on your bag. If you have any problems in claiming your baggage, please check with the AMC representative in the baggage claim area or with the lost and found baggage office located __________. A19.2. General Terminal Announcements: A19.2.1. Flight arrival announcement. Air Mobility Command flight number __________________, is now arriving. Passengers on board this flight may be met outside the baggage claim area located ___________. Once again Air Mobility Command announces the arrival of flight number _________ from ________. Passengers on board this flight may be met outside the baggage claim area located __________. A19.2.2. Periodic baggage announcement. Good __________ladies and gentlemen. AMC passengers are reminded that they must keep their bags with them at all times. Any unattended bags shall be confiscated. If you notice an unattended bag in the terminal, please notify a Passenger Service Agent immediately. A19.2.3. Delayed flight departure announcement. For those passengers awaiting the final processing and boarding of AMC flight number _______, we are sorry to announce your flight has been temporarily delayed for ________. We expect to begin final processing and boarding in about__________. Please remain in the terminal area in the event we are able to start final processing and boarding sooner than expected. We regret this inconvenience and thank you for your patience.

A19.2.4. Periodic terminal amenities announcement. For passengers not familiar with the services available in our terminal area, we would like to point them out. (Describe services available, that is, snack bar, bookstore, nursery, telephone, and operating hours. This briefing should be made periodically during the terminal operating hours particularly during the day when large number of passengers are in the terminal. A19.2.5. Passenger gating announcement. Good ____________ ladies and gentlemen, passengers holding boarding passes for flight number destined for ___________ should proceed to gate number _________ for final processing and boarding of your flight. If you have a reservation on flight number _________ and have not checked your baggage, please proceed to the passenger check-in counters located at __________. Once again passengers holding confirmed reservations and boarding passes for flight number _________ destined for __________ should proceed to gate number ________ for the final processing and boarding of your flight. A19.2.6. Gated passengers pre-boarding. Good ____________ ladies and gentlemen, in a few minutes we shall begin the boarding of flight __________ destined for ____________. Please remain seated until you are called forward for final boarding. We shall board families with small children unaccompanied children, and those requiring assistance first. At this time, I want to remind you that your carry-on baggage must be able to be placed under your seat or be accommodated in the overhead storage compartments of the aircraft. Baggage that is too large must be checked and shall be placed in the baggage compartment of the aircraft. Please secure all items such as hats, gloves, pencils, pens, identification badges, coins, cell phones, etc. Any loose item can cause serious damage to the aircraft or injury to personnel. Again, please remain seated. We shall announce the final boarding of your aircraft in a few minutes. A19.2.7. Gated passengers boarding announcement. Good ____________ ladies and gentlemen, in a few minutes, we shall begin the boarding for flight number __________ destined for _____________. Please remain seated until you are called forward. At this time we shall accomplish preloading of all families with small children, unaccompanied children and anyone requiring special assistance. Again all families with small children, unaccompanied children, and anyone requiring special assistance may come forward to the boarding gate at this time. For all remaining passengers, please remain seated. We shall begin boarding you in a few minutes. When boarding begins, we shall board you by row numbers. Please have your boarding passes available for the passenger agent. A19.2.8. Good ____________ ladies and gentlemen, in approximately _____minutes we will begin our Space-A roll call for (list destinations). As a reminder all passengers must be marked present before the roll call begins. If you are not currently marked present please utilize one of the kiosk machines or see a Passenger Service Agent to be marked present.

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