Академический Документы
Профессиональный Документы
Культура Документы
• Trainer: Team member for IBM Point-Of-Sale system project. Trained over
1350 managers/employees in USA/Asia/Pacific. Provided technical instruction
on hand-held/mobile devices and checkout lane equipment.
EXPERIENCE
• Instructor 2008-2009
Conducted weekly mobile computer training for 6-12 technicians of Service
Experts, Inc. at various USA locations. Coached managers and support staff on
new Internet features and integration with legacy computer system.
Your Name Page 2
• Instructor 2007-2008
Conducted training at 27 locations on new point-of-sale terminals for Defense
Commissary Agency in USA and Asia/Pacific. Used e-learning, OJT and
personal coaching for employee transition in stores with daily sales of $175,000+.
▪ Facilitator 1996-2002
Provided on-site coaching to develop teams and promote leadership for 29
Cadillac dealerships. Utilized customer research to sell 1,000 more Cadillacs,
exceed customer expectations, and improve revenue by $15,000,000 nationwide.
▪ Project Manager
Obtained raw material and created production plan to fabricate wire and cable
products. Constructed and managed budget in excess of $1,000,000. Supervised
four employees. Saved $25,000 annually with 30% reduction in cycle time.
EDUCATION
PROFESSIONAL ASSOCIATIONS
COMMUNITY
▪ Volunteer/elected leadership position in community [no more than 2 pages]