ST.AN.E10074.

1 Issue 1
ENGLISH (UK)

APPLICATION NOTE
Encoder Motherboard Software Upgrade Procedure for E57xx and E6100
`

Encoder Motherboard Software Upgrade

ENGLISH (UK) READ THIS FIRST!
If you do not understand the contents of this manual DO NOT OPERATE THIS EQUIPMENT. Also, translation into any EC official language of this manual can be made available, at your cost.

ITALIANO LEGGERE QUESTO AVVISO PER PRIMO!

Se non si capisce il contenuto del presente manuale NON UTILIZZARE LAPPARECCHIATURA. anche disponibile la versione italiana di questo manuale, ma il costo a carico dellutente.

SVENSKA
LS DETTA FRST! Om Ni inte frstr informationen i denna handbok ARBETA D INTE MED DENNA UTRUSTNING. En versttning till detta sprk av denna handbok kan ocks anskaffas, p Er bekostnad.

NEDERLANDS LEES DIT EERST!

Als u de inhoud van deze handleiding niet begrijpt STEL DEZE APPARATUUR DAN NIET IN WERKING. U kunt tevens, op eigen kosten, een vertaling van deze handleiding krijgen.

PORTUGUS LEIA O TEXTO ABAIXO ANTES DE MAIS NADA!

Se no compreende o texto deste manual NO UTILIZE O EQUIPAMENTO. O utilizador poder tambm obter uma traduo do manual para o portugus prpria custa.

SUOMI LUE ENNEN KYTT!

Jos et ymmrr ksikirjan sislt L KYT LAITETTA. Ksikirja voidaan mys suomentaa asiakkaan kustannuksella.

FRANAIS AVANT TOUT, LISEZ CE QUI SUIT!

Si vous ne comprenez pas les instructions contenues dans ce manuel NE FAITES PAS FONCTIONNER CET APPAREIL. En outre, nous pouvons vous proposer, vos frais, une version franaise de ce manuel.

DANSK LS DETTE FRST!

Udstyret m ikke betjenes MEDMINDRE DE TIL FULDE FORSTR INDHOLDET AF DENNE HNDBOG. Vi kan ogs for Deres regning levere en dansk oversttelse af denne hndbog.

DEUTSCH LESEN SIE ZUERST DIESEN HINWEIS!

Sollte Ihnen der Inhalf dieses Handbuches nicht klar verstndlich sein, dann BEDIENEN SIE DIESE GERTE NICHT!

!
/ . , .

Eine bersetzung des Handbuches in diese Sprache ist gegen Berechnung lieferbar.

ESPAOL LEA ESTE AVISO PRIMERO!

Si no entiende el contenido de este manual NO OPERE ESTE EQUIPO. Podemos asimismo suministrarle una traduccin de este manual al (idioma) previo pago de una cantidad adicional que deber abonar usted mismo.

This document and the information contained in it is the property of TANDBERG Television Ltd and may be the subject of patents pending and granted. It must not be used for commercial purposes nor copied, disclosed, reproduced, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), whether in whole or in part, without TANDBERG Televisions prior written agreement. 2001 TANDBERG Television Ltd. All rights reserved.

Issue 1, first published in 2001 by: TANDBERG TELEVISION LTD

REGISTERED ADDRESS: UNIT 2 STRATEGIC PARK, COMINES WAY, HEDGE END, SOUTHAMPTON, HAMPSHIRE, SO30 4DA UNITED KINGDOM Registered Company Number 03695535

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Contents
1
1.1 1.2

Read This First!

Before You Start............................................................................................................................................................................ 7 Connecting the Encoder to the Power Supply............................................................................................................................... 7

2
2.1 2.2 2.3

Powering Up/Down

Before Powering Up ...................................................................................................................................................................... 8 Powering Up.................................................................................................................................................................................. 8 Powering Down ............................................................................................................................................................................. 8

3 4
4.1 4.2

Software Upgrade Procedure Upgrade Wizard

9 10

Using the Upgrade Wizard .......................................................................................................................................................... 10 Resetting the Unit Using the Upgrade Wizard............................................................................................................................. 16

5
5.1 5.2

Alternative Upgrade Methods

17

Using FTP.................................................................................................................................................................................... 17 Upgrading via the Boot Code ...................................................................................................................................................... 18

6
6.1 6.2 6.3

Copying Encoder Configurations

19

General........................................................................................................................................................................................ 19 Reading From an Encoder .......................................................................................................................................................... 19 Writing to an Encoder .................................................................................................................................................................. 19

List of Figures
Figure 2.1: 1U Encoder Startup Screen ................................................................................................................................................................8 Figure 2.2: 2U Encoder Startup Screen ................................................................................................................................................................8 Figure 4.1: 1U Encoder IP Address Screen ........................................................................................................................................................10 Figure 4.2: 2U Encoder IP Address Screen ........................................................................................................................................................10 Figure 4.3: Ethernet Connectors .........................................................................................................................................................................11

List of Tables
Table 5.1: Upgrade Files That can be Sent to an Encoder Using FTP...............................................................................................................18 Table 6.1: Files That can be Read From/Written to an Encoder.........................................................................................................................19

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General Information
About this Document
This Application Note describes the motherboard software upgrade for the following Encoders: E57xx family and E6100. It assumes that the Encoder contains functional software and has been tested in accordance with applicable procedures. For details of how to get a new Motherboard up and running, refer to document TP.00077 (TANDBERG Television internal document). Issues of this document are listed below:
Issue
1

Date
Nov 2001

Author
Glenn Medcalf

Comments
Initial Release

Acknowledgements
All best endeavours have been made to acknowledge registered trademarks and trademarks used throughout this document. Any notified omissions will be rectified in the next issue. Some trademarks may be registered in some countries but not in others. In general, the situation in the UK will prevail throughout TANDBERG Television Ltd documents. Registered trademarks and trademarks used are acknowledged below and marked with their respective symbols. However, they are not marked within the text of this manual.

Trademarks
Ethernet is a registered trademark of Xerox Corporation. AC-3 and Dolby Digital are registered trademarks of Dolby Laboratories Licensing Corporation. Windows NT is a trademark of Microsoft Corporation.

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Contact Information
TANDBERG Television Customer Services
Support Services
Our primary objective is to provide first class customer care that is tailored to your specific business and operational requirements. All levels are supported by one or more service performance reviews to ensure the perfect partnership between TANDBERG Television and your business.

Levels of Support
We offer a number of support service levels so you can choose the one most appropriate to your business requirements.

For the initial 12 months, Bronze Level Support is provided free on this product. An extended time period can be purchased for this level. Silver Level Support extends the coverage to include on-site support, preventive maintenance and discount on predesigned training. The Gold Level Support gives an enhanced support package. It builds on the Silver Level by including advanced repair exchange, an account focused engineer, version migration support and further discount on predesigned training.

Where to Find Us
Europe, Middle East and Africa: Norway: Americas: China: +44 (0) 23 8048 4455 Fax: +44 (0) 23 8048 4467 fieldservice@tandbergtv.com +47 6711 6200 +1 (321) 308 0470 fieldservice-americas@tandbergtv.com +86 10 6539 1109 (Beijing) + 852 2899 7000 (Hong Kong) fieldservice-asia@tandbergtv.com Australia/NZ: Germany: Poland: Internet Address: +61 2 9356 8599 fieldservice-australia@tandbergtv.com +49 8996 999 870 +48 58 3000 940 http://www.tandbergtv.com

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Technical Training
Training Courses
TANDBERG Television provides a wide range of training courses on the operation and maintenance of our products and on their supporting technologies. TANDBERG can provide both regularly scheduled courses and training tailored to individual needs. Courses can be run either at your premises or at one of our dedicated training facilities.

Where to Find Us
For further information on TANDBERG Television's training programme please contact us: International Telephone: International Facsimile E-mail Address: Internet Address +44 23 8048 4229 +44 23 8048 4467 training@tandbergtv.com http://www.tandbergtv.com

Customer Services and Technical Training Postal Address

TANDBERG Television Strategic Park Comines Way Hedge End Southampton Hampshire SO30 4DA United Kingdom

Technical Publications
If you need to contact TANDBERG Television Technical Publications regarding this publication e-mail: techpubs@tandbergtv.com.

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1
1.1

Read This First!

Before You Start
The Encoder must be handled carefully and thoughtfully to prevent safety hazards and damage. It is usually supplied as part of a system installed by TANDBERG Television engineers. In any case, ensure the personnel designated to install the unit have the appropriate skills and knowledge. If in any doubt, contact TANDBERG Customer Services. Follow the instructions for installation and use only the installation accessories recommended by the manufacturers.

1.2

Connecting the Encoder to the Power Supply

WARNINGS... 1. 2. 3. DO NOT OVERLOAD WALL OUTLETS AND EXTENSION CORDS AS THIS CAN RESULT IN A RISK OF FIRE OR ELECTRIC SHOCK. AS NO MAINS SWITCH IS FITTED TO THIS UNIT, ENSURE THE LOCAL POWER SUPPLY IS SWITCHED OFF BEFORE CONNECTING THE SUPPLY CORD. THE ENCODER IS NOT FITTED WITH AN ON/OFF SWITCH. ENSURE THAT THE SOCKETOUTLET IS INSTALLED NEAR THE EQUIPMENT SO THAT IT IS EASILY ACCESSIBLE. FAILURE TO ISOLATE THE EQUIPMENT PROPERLY MAY CAUSE A SAFETY HAZARD.

To connect the unit to the local power supply perform the following: 1. Ensure the local supply is switched OFF. 2. Ensure the correct fuse type and rating has been fitted to both the equipment and the power cable. 3. Connect the power lead to the Encoder mains input connector and then to the local mains supply.

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2
2.1

Powering Up/Down
Before Powering Up
Before powering up the Encoder, check that: 1. The unit has been installed in a suitable location. 2. The unit has been connected to external equipment and power supply, as required. 3. The power supply has been checked and a good earth provided. 4. The correct fuse type and rating has been fitted to the equipment and, for the ac supply version, the ac power cable.

2.2

Powering Up
To power up the Encoder: 1. Turn on the local power supply and check that the Stand-by Switch (if fitted) is set to ON. The Encoder executes a series of power-up initialisation and self-test routines. 2. Confirm that the green Power LED is lit. The Encoder has a boot period of approximately 60 seconds. Stable operation within specification is available immediately after the boot period. The Encoder startup screen is displayed.

Figure 2.1: 1U Encoder Startup Screen

Figure 2.2: 2U Encoder Startup Screen

NOTE The fans on the Encoder are temperature controlled so they may not be on if the ambient temperature is low.

2.3

Powering Down
To power down the Encoder remove the power supply connection at the rear of the unit.

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Software Upgrade Procedure

CAUTION Do not reboot or disconnect the Encoder during the following download procedures unless instructed to do so.

The following sections describe the software upgrade procedures. In most cases only Section 4 Using the Upgrade Wizard will be required. The Upgrade Wizard provides a means of upgrading all files in the Encoder to a known Build Standard and is the recommended method for upgrading Encoders both in the factory and in the field. It uses FTP to transfer files to the Encoder and takes all steps necessary to ensure that the Encoder is ready to receive files before sending them. Section 5 is provided in case difficulties are encountered. It describes how to send individual files to the Encoder using FTP. This process should only be used if problems are encountered using the Upgrade Wizard or if you have been specifically instructed to do so by TANDBERG Television. This document assumes that the Encoder contains functional software and has been tested in accordance with applicable procedures. For details of how to get a new Motherboard up and running, refer to document TP.00077 (TANDBERG Television internal document).

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4
4.1

Upgrade Wizard
Using the Upgrade Wizard
The simplest way to upgrade an Encoder to a known build version is using a software application called the Upgrade Wizard. This uses FTP to transfer files to the Encoder via its on board FTP server. The Upgrade Wizard is supplied in the form of a self-extracting executable file. All that is required is a PC running Windows 95, 98, Me, NT4, 2000 or later connected to the same network as the Encoder. If more than one Encoder is to be upgraded, this can be done simultaneously using the Upgrade Wizard. To upgrade the software and firmware of an Encoder perform the following: 1. Power the Encoder on (refer to Section 2.2, Powering Up). 2. Access the IP address option from the front panel Setup/System/Remote Control menu. Make a note of the IP address. Do this for each Encoder to be upgraded.

Figure 4.1: 1U Encoder IP Address Screen

Figure 4.2: 2U Encoder IP Address Screen

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3. Ensure that both the Encoder and a Windows computer are connected to the same network. It is important to use an Ethernet connector on the motherboard and not an Ethernet connector on any other module. Refer to Figure 4.3 which shows an example Encoder and the location of the Ethernet connectors. Either of these two connectors may be used. If both connectors are connected to a network, only one will be active. If both are connected to different networks it may not be possible to access the Encoder on the same network as the PC used for the upgrade. For the purpose of upgrading, ensure that only one connector is used.

Ethernet connectors

E5710 E5720

Figure 4.3: Ethernet Connectors 4. Use the Windows Start-Run menu option to locate and run the Upgrade Wizard program supplied. The executable file name will be similar to Upgrade_v2_0_0.exe where the numerical part may vary and represents the build version. 5. When run, a confirmation dialog box is displayed. Click OK to continue.

6. The application will self extract onto your hard drive and after a few seconds a Wizard style program will run. Follow the instructions on each page of the Upgrade Wizard and Click Next. In most cases it is best to use the default settings. The following screens apply to Upgrade Wizard Version 1.9 and may be slightly different in other Versions.
NOTE The Upgrade Wizard Version no. (currently 1.9) is not related to the Build Version it is able to upgrade a unit to.

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7. To check the Version of the Upgrade Wizard, Click the Info button on the Intro page.

Click to show Upgrade Wizard Version

8. Two methods are provided for selecting the Encoder to upgrade.

The first method requires the user to manually enter the IP Address and Build Version for each Encoder which is to be upgraded. The second method is to allow the Upgrade Wizard to automatically detect which Encoders are connected on the same network as the PC and to assign a default Build Version to each one.

The second method is recommended. 9. If you select the recommended option from the Intro page, when you Click Next, the Wizard will search for Encoders on the network. A list of available encoders will be provided. Select one or more Encoders by placing a tick in the check box next to its IP Address. Click Next button to move on to the next page.

These Encoders will be upgraded

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10. Options can be set individually for each Encoder. By default the Upgrade Wizard will select the most appropriate Build Version for each Encoder. If this is not the required Build Version or if you simply wish to reset the Encoder after having already sent all files to it, select the Encoder from the list and update the Build Version from the drop- down list.

The Build Version for the selected Encoder can be changed here

11. The Upgrade Wizard will send a predefined set of files to each Encoder. If you have been instructed by TANDBERG to not send all files, then select the Encoder from the list and Click the Advanced button. A dialog box will appear with a list of files. Only those files with a tick next to them will be sent to the specified Encoder. Click OK to close the Advanced dialog box and accept the new setting or Cancel to abandon any changes.

Only files with a tick will be sent to the Encoder. (By default all files should be ticked)

Click Next to confirm the build version and move onto the next page of the Upgrade Wizard.

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12. Background Mode will allow all files to be sent to the Encoder without affecting picture output. Background Mode is selected by placing a tick in the box next to the Encoders IP Address. Clear the box to turn Background Mode OFF. If Background Mode is turned OFF, the Encoder will reset after receiving certain files. Click the Next button to confirm the Background Mode Setup and move onto the next page of the Upgrade Wizard.

13. When all files have been sent to the Encoder, by default it will be reset and the Build Version will be read back and displayed as confirmation of a successful upgrade. It is possible to not reset the Encoder after all files have been sent to it. This allows for full background upgrades where the Encoder output is unaffected. However, the new versions of software sent to the Encoder will not be used until a reset has taken place. Click the Next button to confirm Reset Configuration and move onto the Confirmation page of the Upgrade Wizard.

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14. When all options have been selected, Click the Finish button on the Confirmation page of the Upgrade Wizard.

15. A new Upgrading application will be run for each Encoder being upgraded. The progress of the upgrade will be displayed in the dialog box. If more than one Upgrading application is run Windows places each one at the same place on the screen. Use the mouse to move the top one to one side to expose the others behind. The title bar of the Upgrading application shows the IP Address of the Encoder it refers to.

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16. The fully automatic upgrade process will take a period of time depending on network speed and number of encoders being upgraded in parallel. When finished, if the option to reset the Encoder after the upgrade was enabled, the build version will be reported. The Build Version is only reported after the Encoder has been reset following the upgrade.

17. If the Build Version is reported as not valid, Click the Details button. This will open a text document containing a list of expected and actual version numbers. Errors will be clearly indicated.

4.2

Resetting the Unit Using the Upgrade Wizard

If the unit was upgraded without being reset, the Build Version will not be reported. The code sent to the unit will not be used until the box has been reset. The box can be reset by powering down, waiting a few seconds and then powering up. The new code will now be used. Alternatively, it is possible to use the Upgrade Wizard to perform this reset without removing power from the units. After being reset using the Upgrade Wizard, the Build Version will be reported. 1. Run the Upgrade Wizard as described in Section 4.1. 2. When selecting the Build Version choose Reset Only from the drop- down list or Click the Reset All button. 3. Click Next to go through each screen in turn. When Reset Only has been selected, all other option are set and cannot be deselected. 4. Click Finish to start the reset process. 5. The Upgrading application will be run for each Encoder and each Encoder will be reset. 6. After a few minutes the Build Version will be reported for each Encoder.

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5
5.1

Alternative Upgrade Methods

Using FTP
It is recommended that the Upgrade Wizard described in the previous section be used for sending files to the Encoder. If this is successful then there is no need to follow the process described in this section. The Upgrade Wizard uses FTP to transfer files to the Encoder. It is possible to transfer individual files to the Encoder using FTP from a command prompt. FTP is available on any Windows PC where the TCP/IP protocol has been installed. 1. Before starting, locate the files that you wish to send to the Encoder. These files can be found by running the Upgrade Wizard as described in Section 4 and exiting by Clicking CANCEL when the first Upgrade Wizard screen appears. The code will be located in directory structure under c:\temp\ttv. 2. Each file sent to the Encoder will only be used after the Encoder has been reset. It can be configured to reset automatically after receiving certain files. In menu Setup/System/Advanced, the Reset On Download option determines whether or not the Encoder will reset. Set this option to Yes. 3. Open a Command Prompt window and type ftp <Encoder's IP address> This will establish a connection to the Encoder and request a username and password. For User type general, for Password type password. You should see the message 230 User logged in followed by the ftp> prompt. 4. At the ftp> prompt, enter the following commands as shown below: bin cd c:\upgrade put <filename> bye where <filename> is the name of the file to send. 5. When the Encoder has received the file is will then process it, check its contents and then program it to flash. This may take several minutes depending on the type of file. During this time, the Encoder will not respond to other FTP commands. 6. When complete, the Encoder may reset. If it does not reset automatically, wait at least five minutes, turn off the power to the Encoder, wait a few seconds and then switch it back on. 7. Repeat from step 3 for each file to be sent.

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Table 5.1: Upgrade Files That can be Sent to an Encoder Using FTP
File
gzfile.bin deng.bin BuildVersion.txt babyboot.abs fpgaflsh.abs Big_pig.bit.gz Cypherpig.bit.gz

Contains
Web Pages The Encoder main code Definition of a valid Build Version The Video Module code The Video Module FPGA data Main PCB FPGA data CA Module FPGA data

Notes
Encoder will not reset Encoder will reset Encoder will not reset Encoder will reset Encoder will reset Encoder will reset Encoder will reset

All filenames may have been modified to include version information. (Eg deng.bin may be called deng_v2_0_0.bin for Version 2.0.0)

5.2

Upgrading via the Boot Code

The Boot Code is a small piece of code which runs when the Encoder is switched on. It checks for valid Main Code and then passes control to it. If there is no valid Main Code present, the Boot Code will allow Main Code to be entered via TFTP. Under normal circumstances there should be no need to use this process. It is possible to enter this process manually. On a 1U Encoder (E5710), Click and hold the Enter key when power is applied. On a 2U Encoder (E5720), Click and hold the third softkey from the top on the left of the display when the power is applied. 1. The front panel will show the Encoders MAC Address. Enter a valid IP Address using the front panel keys. Click the Enter key or select OK. 2. Locate the file deng.abs. The file name may have been changed to include version number information. (Eg deng_v2_0_0.abs) 3. Open a Command Prompt window. 4. Type the following at the command prompt: tftp i <ip address> put deng.abs 5. The Encoder display will show progress dots to indicate that it is receiving and processing the file, Erasing Flash, and Programming Flash. 6. When complete, the Encoder will automatically reset and run the new main code.

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6
6.1

Copying Encoder Configurations

General
It is possible via TFTP to upload and download copies of the Encoders configuration and identity, including an exact memory dump of the configuration and identity area of non-volatile RAM. Great care should be observed when changing configurations in this way. This is potentially risky because it copies over the identity of an Encoder: i.e. the IP address and the serial number.
NOTE The file names are not case sensitive, but the characters shown in Table 5.1 and Table 6.1 must be entered exactly as shown (i.e. with no extra characters such as c:\etc).

6.2

Reading From an Encoder

The files shown in Table 6.1 can be read from an Encoder using TFTP. To read from an Encoder perform the following: 1. Click Start then Programs then select Command Prompt to enter DOS. Type the following: tftp i <Encoder's IP address> get flashcfg 2. The flashcfg file will be copied from the Encoder into a file called flashcfg on the local drive in the directory you are currently in.

6.3

Writing to an Encoder
The files shown in Table 6.1 can be written to an Encoder using TFTP. To write to an Encoder perform the following: 1. Click Start then Programs then select Command Prompt to enter DOS. Type the following: tftp i <Encoder's IP address> put flashcfg Table 6.1: Files That can be Read From/Written to an Encoder
File
config flashcfg clone deng.bin header

Description
The current active configuration The current configuration and all 16 stored configurations A copy of flashcfg and the NVRAM of an Encoder (potentially quite dangerous when written) The executable code - copy of Flash Data Encoder Summary information (read only)

NOTE In order to make a complete copy of an Encoder, upgrade the second Encoder so that all version numbers are the same as the original. The file clone should then be read from the original Encoder and written to the copy.

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