The S ebe eBus ness So ut ons Map

General
Personalized Home Pages Prebuilt Web Applications Prebuilt Objects and Components Prebuilt Common Data Model Web Page Generation by Siebel Web Engine Built on Siebel Application Server Customization Using Siebel Tools Web Editor Extensive Integration InterfacesXML, Java, COM, CORBA Real Time Personalization Engine Personalization Designer for Business Users Common User Registration and Profile LDAP Adapter for User Authentication SSL Support Billing and Shipping Profiles

Siebel eService
Web Self-service Interactive Service Assistant Online Knowledge Management Self-diagnostic Tools Frequently Asked Questions Troubleshooting Entitlement Verification Service Request Submission Service Request Status Customer Profiles Full Text Search Order Status RMA Status File Attachment Support Customer Satisfaction Surveying

Effectivity Control Interactive Model Validation User-defined Explanations Model Upgrades eBusiness Application Integration XML, COM, and CORBA Interfaces

Siebel Call Center

Service Request Management Call Routing and Assignment Opportunity Management Account Management Contact Management Campaign Management and Analysis Activity Management Calendar Management Contract Management Problem Resolution Solution Management SmartScript Workflow Automation Quote Generation System Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination RMA/Service Order Management Product Configuration Quote Assistant Asset Management Quality Management Reporting and Analysis Forecasting Marketing Encyclopedia Correspondence and Fulfillment Proposals Presentations Sales Methodology Support Data Quality Expense Reports Quotas and Incentives Territory Management Computer Telephony Integration (CTI) Hoteling Messaging Broadcasting Fax and Pager Integration eBusiness Application Integration Integrated Web Service Full Text Searching Product Encyclopedia Partner Relationship Management Integration Project Management Time Sheets Needs Analysis Interactive, Guided Selling Service Assistant Sales Assistant Executive Information System Charts

Siebel eAdvisor
Interactive Needs Analysis Interactive Sales and Service Assistant Guided Selling and Service Parametric Search Smart Part Numbers Shopping Basket Real Time Recommended Solutions Cross Product Promotion Solution Comparison Dynamic Rules-based Pricing Customer-specific Pricing Save and Restore Quote Quote Sharing and Forwarding XML Order Interface Order Link-back to Recommendation Model Management Scheduled Import/Export Scripting Interfaces Graphical Modeling Interactive Model Search Interactive Model Validation User Interface Templates

Siebel eSales
Multimedia Product Catalog Interactive Guided Selling Needs Analysis Real Time Recommendations Up-sell, Cross-sell Integrated Product and Pricing Configuration Complete Customer Profiling Profile-based Product Recommendations Cross Product Promotion Product Comparisons Product Search Shopping Basket Saved Quotes Orders Customer-specific Pricing Dynamic Rules-based Pricing Promotional Pricing Bundled Pricing Delegated User Administration Sales Tax Computation Connector Billing and Shipping Profiles Credit Card Authorization Connector Order Status Notifications Shipping Charge Calculation and Notification Automatic Tax Calculations Secure Registration

Siebel eCollaboration
Call Me Now Follow-me Web Browsing Application Sharing Desktop Sharing Text Chat Voice Over IP

Siebel eMail Response

Email Response Management Authentication Auto Acknowledgement Intelligent Auto Response Categorization Intelligent Queuing and Routing Response Templates Integrated Customer Information Problem Resolution Service Request Management Proactive Escalation Workflow Automation Online Literature Data Quality Asset Management Quality Management Reporting and Analysis eBusiness Application Integration Sales Integration eMarketing Integration Support for Leading Email Servers

Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Product Configuration Quote Assistant Reporting and Analysis Forecasting Marketing Encyclopedia Correspondence and Fulfillment Proposals Presentations Sales Methodology Support Data Quality Expense Reports Quotas and Incentives Territory Management Computer Telephony Integration (CTI) Hoteling Messaging Broadcasting Fax and Pager Integration eBusiness Application Integration Integrated Web Service Time Sheets Full Text Searching Product Knowledge Management Partner Relationship Management Integration Sales Assistant Executive Information Systems Charts

Sales and Service Order Analysis Service Cost Analysis Customer Profitability Analysis

Siebel Sales
Opportunity Management Account Management Contact Management Activity Management Calendar Management Quotes Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Interactive, Guided Selling Product Configuration Quote Assistant Forecasting Marketing Encyclopedia Microsoft Outlook and Palm Integration Lotus Notes and WordPro Integration Correspondence and Fulfillment eBriefings Proposals Presentations Strategic Selling Support Target Account Selling Support Sales Assistant Expense Reports Quotas and Incentives Customer Service Integration Territory Management eBusiness Application Integration Remote Synchronization Email, Pager, and Fax Integration Distance Learning Data Quality Needs Analysis Mobile Sales Support

Siebel Sales Analyses

Complete Customer Profiling Complex Query Support Pipeline Revenue Analysis Channel Performance and Profitability Average Sales Cycle Lead Aging Analysis Opportunity Aging Analysis Quote Analysis Order Analysis Pricing Analysis Lead Quality Competitor Analysis Customer Profitability Analysis Product Line Analysis Sales Trend Analysis Product Profitability Analysis Geographic Sales Analysis Product Line Analysis Contact Activity Analysis Up-sell and Cross-sell Analysis

Work Breakdown Structure support Management Reporting EIS Charting Activity Planning and Management Documentation Management Resource Skills Matrix

Siebel Configurator
Multichannel Configuration Web Configuration Needs Analysis Interactive, Guided Selling Custom, Configured Solutions Real Time Recommended Solutions Cross Product Promotion Complex Bill of Materials Multinode/Network Configuration Smart Part Number Support Declarative Modeling Personalization Integration Model Management Model Versioning Model Import/Export Model Catalog Management Distributed Model Administration Event Modeling Scripting Interfaces Inheritance for Easy Administration Effectivity Control Interactive Model Validation User Defined Explanations Model Upgrades eBusiness Application Integration XML, COM, and CORBA Interfaces

Supports Palm Computing Platform Devices Synchronize Locally or Directly to the Server Field Service Activity Management Calendar Management Activities Management Contacts Management Accounts Management Opportunities Management Service Request Management Asset Management Order Management Product and Pricing Support Employee Directory Field Part Tracking Expense and Time Tracking Recommended Parts and Tools Maintenance Instructions Required Skills

Siebel eChannel
Personalized Partner Home Page Partner Registration Partner Profile Opportunity Management Account Management Contact Management Activity Management Service Request Management Integrated eSales Configurable Routing Rules Partner Administration Marketing Programs Marketing Literature Sales Tools MDF Management Partner Finder Rules-based Lead Assignment Forecasting and Business Planning Partner Performance Measurement Delegated User Administration Multimedia Product Catalog Integrated Product and Pricing Configuration Partner-specific Pricing

User-defined Explanations Model Upgrades eBusiness Integration Application XML, COM, and CORBA Interfaces

Siebel Marketing
Integrated Analysis and Execution Complete Customer Analytics Multichannel Campaign Management Multistage, Recurring Campaigns Graphical Workflow for Program Design Criteria-based Segmentation Segmentation on External Data Sources Segment Deduplication Dynamic Segment Reprioritization Flexible Customer Hierarchies Customer Householding Suppression Filters Event-triggered Campaigns Waved Campaigns to Distribute Load Activity Plans with Automated Assignment and Routing Multichannel Campaign Execution Cross-channel Offer Optimization Real Time Campaign Analysis Campaign ROI Management Multichannel Response Management Workflow Automation Data Quality Complete List Management Targeted, Rules-based Pricing Content Management Marketing Encyclopedia Correspondence and Fulfillment SmartScript Customer Management Account Management Contact Management Opportunity Management Quotes Management Calendar Management

Drill Anywhere Advanced Charting Sort Functionality Record Level Security Report Scheduler

Siebel eIntelligence
Integrated Analysis and Execution Real Time Customer Analytics Prebuilt Front Office Data Warehouse Fully Extensible Sophisticated OLAP Analysis Complete Data Extraction, Transformation, and Loading Comprehensive Customer Profiling Prebuilt Data Extraction from Back Office and Legacy Systems Complex Ad-hoc and Predefined Queries Customer Segmentation Sales Analyses Marketing Analyses Service Analyses eCommerce Analyses Channel Analyses Competitor Analyses Customer Analyses Product Analyses Response Analyses Order Analyses Activity Analyses Industry-specific Analyses

Product Life Cycle Analysis Contract Portfolio Analysis Sales and Service Order Analysis Service Cost Analysis Customer Profitability Analysis

Siebel eApparel and Footwear

Size Distribution Management Account Profiling Segmented Selling Collaborative Assortment Planning Complex Order Capture Web Self-service Orders Product Catalogs Consumer Response Trade Promotions Planning Funds Management Deductions Management Retail Objectives Management Retail Conditions Reporting Asset Management Routes Call Reporting/Visit Planning Campaign Management and Analysis RMAs/Service Order Management Workflow Management Opportunity Management Account Management Contact Management Activity Management Calendar Management Pricing Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Presentation and Proposal Generator Expense Reports Quotas and Incentives Territory Management Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Shipment and Consumption Analysis Product Configuration SmartScript Contract Management Integration with Back Office Applications

Siebel eClinical
Site Management Integrated Portal Investigator Profiling Site Profiling Investigator and Site Affiliations Protocol Builder Trip Reports Clinical Payment Tracking Calendar Management Investigator Assessments Advanced Targeting Time Management Subject Status Analysis Handheld Deployment Wireless Deployment Expense Reports Medical Education Event Management Consumer Profiling Campaign Management Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Proposals Presentations Customer Service Integration Integration with Back Office Applications Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Documentation Enterprise Interfaces eTraining Database Marketing Medical Information Requests Product Defect Tracking SmartScript

Siebel ePricer
Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Promotional Pricing Predeployment Testing and Validation Capability Support for Multichannel Mobile, Connected, and Internet Deployments

Siebel eBriefings
Dynamic Personalized Briefings Personalized News Delivery Content Broker Targeted Marketing Literature

Siebel eCommerce Analyses

Web and Click Stream Analysis Complete Customer Profiling Complex Query Support Opt-out Analysis Bounce-back Analysis Shopping Cart Pattern Analysis Up-sell and Cross-sell Analysis Web Transaction Analysis Web Orders Analysis Campaign ROI Analysis Customer Profitability Analysis Web and Email Campaign Response Analysis Contact Activity Analysis

Siebel Content Services

Public and Private Company Profiles Business News in Context Stock Quotes

Siebel Channel Analyses

Complex Query Support Channel Profitability Analysis Channel Performance Analysis Channel Pipeline Analysis Lead Generation Analysis Opportunity Aging Analysis Channel Activity Analysis Quote Analysis Up-sell and Cross-sell Analysis Order Analysis Sales Trend Analysis Complete Customer Analysis Product Analysis Competitor Analysis Marketing Campaign ROI Analysis Campaign Response Analysis Service Activity Trend Analysis Service Request Aging Analysis Customer Satisfaction Analysis Product Lifecycle Analysis

Siebel eBriefings
Dynamic Personalized Briefings Personalized News Delivery Content Broker Targeted Marketing Literature

Siebel Channel Analyses

Complex Query Support Channel Profitability Analysis Channel Performance Analysis Channel Pipeline Analysis Lead Generation Analysis Opportunity Aging Analysis Channel Activity Analysis Quote Analysis Up-sell and Cross-sell Analysis Order Analysis Sales Trend Analysis Complete Customer Analysis Product Analysis Competitor Analysis Marketing Campaign ROI Analysis Campaign Response Analysis Service Activity Trend Analysis Service Request Aging Analysis Customer Satisfaction Analysis Product Life Cycle Analysis

Siebel Content Services

Public and Private Company Profiles Business News in Context Stock Quotes

Siebel eSales
Multimedia Product Catalog Interactive Guided Selling Needs Analysis Real Time Recommendations Up-sell, Cross-sell Integrated Product and Pricing Configuration Complete Customer Profiling Profile-based Product Recommendations Cross Product Promotion Product Comparisons Product Search Shopping Basket Saved Quotes Orders Customer-specific Pricing Dynamic Rules-based Pricing Promotional Pricing Bundled Pricing Delegated User Administration Sales Tax Computation Connector Billing and Shipping Profiles Credit Card Authorization Connector Order Status Notifications Shipping Charge Calculation and Notification Automatic Tax Calculations Secure Registration

Siebel Power Query

High-performance OLAP Analysis Complex Ad-hoc Queries Web and Email Report Distribution Multiple Data Source Integration Seamless External Data Integration Integrated Data Mining What-if Analysis Pivot Tables Drag and Drop Calculations Alerts and Conditional Formatting Hierarchical Drill Down Query and Reporting Filters Drill Anywhere Advanced Charting Sort Functionality Record Level Security Report Scheduler

Siebel eCatalog
Interactive Sales and Service Assistant Multimedia Product Catalog Guided Selling and Service Parametric Search Smart Part Numbers Shopping Basket Cross Product Promotion Solution Comparison Dynamic Rules-based Pricing Customer-specific Pricing Save and Restore Quote Quote Sharing and Forwarding XML Order Interface Order Link-back to Line Item Model Management Scheduled Import/Export Scripting Interfaces Graphical Modeling Interactive Model Search Interactive Model Validation Catalog Update Comparisons User Interface Templates

Siebel Configurator
Multichannel Configuration Web Configuration Needs Analysis Interactive, Guided Selling Custom, Configured Solutions Real Time Recommended Solutions Cross Product Promotion Complex Bill of Materials Multinode/Network Configuration Smart Part Number Support Declarative Modeling Personalization Integration Model Management Model Versioning Model Import/Export Model Catalog Management Distributed Model Administration Event Modeling Scripting Interfaces Inheritance for Easy Administration Effectivity Control Interactive Model Validation User-defined Explanations Model Upgrades eBusiness Integration Application XML, COM, and CORBA Interfaces

Siebel Sales Analyses

Complete Customer Profiling Complex Query Support Pipeline Revenue Analysis Channel Performance and Profitability Average Sales Cycle Lead Aging Analysis Opportunity Aging Analysis Quote Analysis Order Analysis Pricing Analysis Lead Quality Competitor Analysis Customer Profitability Analysis Product Line Analysis Sales Trend Analysis Product Profitability Analysis Geographic Sales Analysis Product Line Analysis Contact Activity Analysis Up-sell and Cross-sell Analysis

Asset Management RMAs/Service Orders Management Personal Inventory Management Consumer Response Workflow Management Opportunity Management Account Management Broker Management Contact Management Activity Management Calendar Management Pricing Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Proposals Presentations Sales Methodology Support Expense Reports Quotas and Incentives Customer Service Integration Territory Management Enterprise Interfaces Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Shipment and Consumption Analysis Product Configuration SmartScript Contract Management Quality Management Integration with Back Office Applications

Siebel Pricer
Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Promotional Pricing Predeployment Testing and Validation Capability Support for Multichannel Mobile, Connected, and Internet Deployments

Siebel Field Service

Service Request Management Service Activities Management Account Management Contact Management Contract Management Warranty Management Preventive Maintenance Problem Resolution Asset Management Field Service Activities Management Expense Reports RMA/Service Order Management Service Inventory Management Parts Browser Shipping Receiving Cycle Counting Barcode Integration Order Fulfillment Server Replenishment Server Cycle Counting Server Repair Management Part Locator Server Quality Management Reporting and Charting Correspondence and Fulfillment Quote Generation System Quotes Management Invoicing eBriefings Territory Management Assignment Manager Dispatch Board Calendar and Scheduling Wireless Dispatch Remote Synchronization Computer Telephony Integration (CTI) Email, Fax, Pager, and Web Integration Workflow Management eBusiness Application Integration Field Service Analysis EIS Charting Knowledge Management Cost Tracking Mobile Field Service Support

Siebel eMarketing
Personalized Customer Home Page Multistage, Recurring Campaigns Criteria-based Segmentation Web and Email Campaign Execution Dynamic Content Targeting Personalized Web Offers Targeted, Rules-based Pricing Personalized eNewsletters Event-triggered Campaigns Web Surveys Permission-based Marketing Real Time Response Tracking and Analysis Web Response Forms Multichannel Response Management Workflow Automation Content Management Complete Campaign Analysis eCommerce Analyses HTML and Text Email Support

Siebel eEnergy
Service Order Capture and Validation Order Configuration/Quote Assistant Quotation, Proposal, and Contract Management Work Order Management Billing and CIS Integration Utilities Service, Billing, and Customer Profiles Trouble Management and Resolution Service Activities Management RMAs/Field Service Orders Management Contract Management Workflow Management Asset Management Quality Management Reporting and Analysis Opportunity Management Account Management Contact Management Campaign Management Activity Management Calendar Management Pricing SmartScript Computer Telephony Integration (CTI) Forecasting Marketing Encyclopedia eBriefings eContent Services Proposal and Presentation Generator Sales Methodology Support Expense Reports Incentive Compensation Territory Management Remote Synchronization Email Integration Pager Integration Fax Integration Product Analysis Sales and Service Analysis Competitor Analysis Channel Analysis Database Marketing List Management Campaign Management and Analysis Customer Management and Analysis Correspondence and Fulfillment Customer Profiles Integration with Back Office Applications Premise and Account Hierarchies Billing and Usage Histories

Siebel eCommunications
Service Order Capture and Validation Work Order Management Billing Management Fraud and Credit Management Premises Management XML-based OSS/Billing Integration Trouble Management and Resolution Service Activities Management Wireless Browser Support RMAs/Field Service Orders Management Contract Management Workflow Management Asset Management Quality Management Reporting and Analysis Opportunity Management Account Management Contact Management Activity Management Calendar Management Order Configuration Quote Assistant Pricing SmartScript Computer Telephony Integration (CTI) Forecasting Marketing Encyclopedia eBriefings eContent Services Proposal and Presentation Generator Sales Methodology Support Expense Reports Incentive Compensation Territory Management Remote Synchronization Email Integration Pager Integration Fax Integration Product Analysis Sales and Service Analysis Competitor Analysis Channel Analysis Database Marketing List Management Campaign Management and Analysis Customer Management and Analysis Correspondence and Fulfillment

Siebel Incentive Compensation

Plan Design Credit Distribution Compensation Calculation Sales Representative Analysis and Reporting What-if Analysis Automatic Adjustment Support Recoverable & Nonrecoverable Draw Calculations

Siebel Sales Analyses

Complete Customer Profiling Complex Query Support Pipeline Revenue Analysis Channel Performance and Profitability Average Sales Cycle Lead Aging Analysis Opportunity Aging Analysis Quote Analysis Order Analysis Pricing Analysis Lead Quality Competitor Analysis Customer Profitability Analysis Product Line Analysis Sales Trend Analysis Product Profitability Analysis Geographic Sales Analysis Product Line Analysis Contact Activity Analysis Up-sell and Cross-sell Analysis

Siebel eAutomotive
Contact Management Activity Management Opportunity Management Household Management Dealer Management Vehicle Management Features and Options Support Vehicle Service Call Center Vehicle Configuration Pricing Support Vehicle Opportunity Management Vehicle Retail Sales Process Service Reminders Service Request Management Quote Management Lease Retention Process Customer Loyalty Follow Up Vehicle Inventory and Locator Dealer/Service Center Locator Dealer Portal Siebel eService Portal to OEM and Dealer Product and Competitive Information Database Marketing Campaigns/Promotions Design Campaigns/Promotions Execution List Management Workflow/Assignment Management Product Development Process Management Dealer Support Call Center Fleet/Volume Sales Process Proposals Presentations Forecasting eBriefings SmartScript Email Integration Pager Integration Fax Integration Integration with Back Office Applications Supports Affiliated Insurance and Finance Businesses Account Management eEncyclopedia Product Analysis Sales Analysis Service Analysis Channel Analysis Campaign Analysis

Opportunity Management Account Management Contact Management Campaign Management and Analysis Activity Management Calendar Management Needs Analysis Applications Pricing Product Configuration Quote Assistant Forecasting Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Proposals Presentations Sales Methodology Support Expense Reports Quotas and Incentives Customer Service Integration Territory Management Integration with Back Office Applications Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Enterprise Interfaces Financial Accounts Information Service Request Management SmartScript Customer Profiling Householding Alerts Business-specific Knowledge Base Service Provider Management Referral Management Business Pricing Investments/Securities Deal Security Investor Management Loan Approval Tracking Portfolio Modeling Account Analysis Field Service Integrated Sales and Service

Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Documentation Enterprise Interfaces SmartScript Field Service

Siebel eInsurance
Partner Portal for Agents Online Self-service for Customers Personal Lines Policies Personal Lines Claims Group Life Policies Individual Life & Health Policies Household Management Billing Accounts Account Analysis Service Request Management Customer Profiling Opportunity Management Account Management Contact Management Campaign Management and Analysis Activity Management Calendar Management Quote Generation System Pricing Product Configuration Quote Assistant Forecasting Marketing Encyclopedia Correspondence and Fulfillment Siebel eBriefings Siebel eContent Services Proposals Presentations Sales Methodology Support Expense Reports Quotas and Incentives Customer Service Integration Territory Management Integration with Back Office Applications Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Documentation Enterprise Interfaces SmartScript Field Service

eTraining Database Marketing Campaign ROI Management Prescription Analysis Direct/Indirect Sales Analysis Activity ROI Analysis Service Analysis Integrated Physician Portal Integrated Consumer Portal Integrated Rep Portal SmartScript

Siebel ePublic Sector

Case Management Integrated Web-based Customer Service Organization Management Contact Management Activity Management Calendar Management Service Management Campaign Management Partner Management Field Service Customer Profiling Problem Resolution SmartScript Presentations Workflow Management Call Routing and Assignment Correspondence and Fulfillment Database Marketing Project Management Email Management Pager Integration Fax Integration Computer Telephony Integration (CTI) Remote Synchronization Integration with Back Office Applications Enterprise Interfaces

Siebel eTechnology
Opportunity Management Account Management Contact Management Activity Management Calendar Management Contract Management Quote Generation System Forecasting Sales Assistant Expense Reporting Quota and Incentive Management Territory Management Marketing Encyclopedia Product and Pricing Configuration Quote Assistant Multimedia Product Catalog Up-sell, Cross-sell eCommerce Management Web Auctions Internet Self-service Web Collaboration Email Response Management Web and Email Campaigns Multichannel Campaign Management List Management Customer Service Integration Service Request Management Service Order Management Service, Billing, and Customer Profiles Solution Management Workflow Automation Asset Management Quality Management Field Service Activity Management Call Routing and Assignment Computer Telephony Integration (CTI) SmartScript eBusiness Analytics Product Analyses Sales Analyses Marketing Analyses Service Analyses Channel Analyses eCommerce Analyses Partner Relationship Management Correspondence and Fulfillment eBusiness Application Integration Reporting and Analysis Remote Synchronization Email, Pager, and Fax Integration

Siebel eMarketing
Personalized Customer Home Page Multistage, Recurring Campaigns Criteria-based Segmentation Web and Email Campaign Execution Dynamic Content Targeting Personalized Web Offers Targeted, Rules-based Pricing Personalized eNewsletters Event-triggered Campaigns Web Surveys Permission-based Marketing Real Time Response Tracking and Analysis Web Response Forms Multichannel Response Management Workflow Automation Content Management Complete Campaign Analysis eSales Analyses HTML and Text Email Support

Siebel eChannel
Personalized Partner Home Page Partner Registration Partner Profile Opportunity Management Account Management Contact Management Activity Management Service Request Management Integrated eSales Configurable Routing Rules Partner Administration Marketing Programs Marketing Literature Sales Tools MDF Management Partner Finder Rules-based Lead Assignment Forecasting and Business Planning Partner Performance Measurement Delegated User Administration Multimedia Product Catalog Integrated Product and Pricing Configuration Partner-specific Pricing

Siebel eHealthcare
Group Benefits Sales and Enrollment Individual Health Sales and Policy Management Member Service Health Risk Assessment Questionnaire Wellness Program Enrollment and Tracking Appeal and Grievances Tracking Claims Individual Provider Tracking and Management Provider Organization Tracking and Management Member Self-service Partner Portal for Agents and Brokers Partner Portal for Providers Partner Portal for Employer Groups Health Insurance eService Household Management Billing Accounts Account Analysis Service Request Management Customer Profiling Opportunity Management Account Management Contact Management Campaign Management and Analysis Activity Management Calendar Management Quote Generation System Pricing Product Configuration Quote Assistant Forecasting Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Proposals Presentations Sales Methodology Support Expense Reports Quotas and Incentives Customer Service Integration Territory Management Integration with Back Office Applications Remote Synchronization

Siebel Service
Service Request Management Call Routing and Assignment Service Activities Management Contact Management Calendar Management Contract Management Problem Resolution Solution Management SmartScript Workflow Automation RMA/Service Order Management Asset Management Quality Management Reporting and Analysis Online Literature Correspondence and Fulfillment Data Quality Expense Reports Computer Telephony Integration (CTI) Hoteling Messaging Broadcasting Fax and Pager Integration Integrated Web Service eBusiness Application Integration Full Text Searching Product Knowledge Management Partner Relationship Management Integration Service Assistant Executive Information Systems Charts

Siebel ePricer
Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Promotional Pricing Predeployment Testing and Validation Capability Support for Multichannel, Mobile, Connected, and Internet Deployments

Siebel Service Analyses

Complete Customer Profiling Complex Query Support Customer Satisfaction Analysis Service Request Demographics and Trending Activity Trend Analysis Resolution Rate Analysis Service Opportunity Analysis Service Revenue Analysis Asset Measurements Trending Field Service Activity Analysis Service Workload Analysis Product Performance Analysis Product Life Cycle Analysis Contract Portfolio Analysis Sales and Service Order Analysis Service Cost Analysis Customer Profitability Analysis

Siebel ePharma
Professional Profiling Account Profiling Professional and Account Affiliations Activity Call Reporting Medical Education Event Management Sample Inventory Management Sample Lot Number Tracking Calendar Management Advanced Targeting Territory Management Brick Support Time Off Territory Realignment Management Analysis Sales Management Formulary Opportunity Management Handheld Deployment Electronic Signature Capture Wireless Deployment Prebuilt Data Mart Consumer Profiling Campaign Management Marketing Encyclopedia Correspondence and Fulfillment eBriefings eContent Services Proposals Sales Methodology Support Expense Reports Customer Service Integration Integration with Back Office Applications Remote Synchronization Email Integration Pager Integration Fax Integration Computer Telephony Integration (CTI) Documentation Enterprise Interfaces Presentations Product Configuration Forecasting Sales Quota Management

Siebel Distance Learning

Host Live Training via Web Follow-me Web Browsing Discussion Sessions (Text Chat) Integrated Raise-hand Functionality Mouse Pointer Display Online Quiz and Polling Voice Over IP Upload/Sharing of Training Materials

Siebel eService
Web Self-service Interactive Service Assistant Online Knowledge Management Self-diagnostic Tools Frequently Asked Questions Troubleshooting Entitlement Verification Service Request Submission Service Request Status Customer Profiles Full Text Search Order Status RMA Status File Attachment Support Customer Satisfaction Survey

Siebel Pricer
Flexible Pricing Definition Customer-centric Pricing Dynamic Rules-based Pricing Determination Promotional Pricing Predeployment Testing and Validation Capability Support for Multichannel, Mobile, Connected, and Internet Deployments

Siebel eIntelligence
Integrated Analysis and Execution Real Time Customer Analytics Prebuilt Front Office Data Warehouse Fully Extensible Sophisticated OLAP Analysis Complete Data Extraction, Transformation, and Loading Comprehensive Customer Profiling Prebuilt Data Extraction from Back Office and Legacy Systems Complex Ad-hoc and Predefined Queries Customer Segmentation Sales Analyses Marketing Analyses Service Analyses eCommerce Analyses Channel Analyses Competitor Analyses Customer Analyses Product Analyses Response Analyses Order Analyses Activity Analyses Industry-specific Analyses

Siebel eTraining
Comprehensive Training Management Solution Course Catalog Registration Management Curriculum Path Planning Skills Testing and Certification eTraining Library Integrated eSales Training Administration Integrated Reports and Tracking System

Mobile eBusiness Siebel Voice

Access Key Customer Information via Telephone Use Voice Commands to Drive the Sales Process Instant Access to New Leads Account and Contact lookup Auto-dialing Capability Access to Calendar Information

Siebel Marketing Analyses

Multichannel Campaign Response Analysis Campaign ROI Analysis Complete Customer Profiling Complex Query Support Lead Quality Analysis Lead Aging Analysis Campaign Performance Analysis Campaign Revenue Analysis Customer Profitability Analysis RFM Analysis Product Life Cycle Analysis Contact Activity Analysis eCommerce Analyses Up-sell and Cross-sell Analysis

Siebel eAuctions
Forward Auctions Reverse Auctions Sealed-bid Auctions Private Auctions Reserve Price Support Multiple Quantity Auctions Dynamic Close Automated Invoicing Auction Fee Management Multiple Auction Gallery Implementations Unique Branding per Auction Gallery Multiple Language Template Support Transaction Processing Integration AuctionRate to Monitor Seller Ratings AuctionWatch to Monitor Bidding Activity AutoBid Agents for Proxy Bidding Automated Email Notification of Auction Events HTML Administrative Interface Administrator Reports Distribution of List and Administrative Privileges Shipping Charge Calculation and Notification Automatic Tax Calculations Secure Registration

Siebel eBriefings
Dynamic Personalized Briefings Personalized News Delivery Content Broker Targeted Marketing Literature

Siebel eConfigurator
Multichannel Configuration Web Configuration Needs Analysis Interactive, Guided Selling Custom, Configured Solutions Real Time Recommended Solutions Cross Product Promotion Complex Bill of Materials Multinode/Network Configuration Smart Part Number Support Declarative Modeling Personalization Integration Model Management Model Versioning Model Import/Export Model Catalog Management Distributed Model Administration Event Modeling Scripting Interfaces Inheritance for Easy Administration Effectivity Control Interactive Model Validation

Siebel eConfigurator
Multichannel Configuration Web Configuration Needs Analysis Interactive, Guided Selling Custom, Configured Solutions RealTime Recommended Solutions Cross Product Promotion Complex Bill of Materials Multinode/Network Configuration Smart Part Number Support Declarative Modeling Personalization Integration Model Management Model Versioning Model Import/Export Model Catalog Management Distributed Model Administration Event Modeling Scripting Interfaces Inheritance for Easy Administration

Siebel Content Services

Public and Private Company Profiles Business News in Context Stock Quotes

Siebel eCommerce Analyses

Web and Clickstream Analysis Complete Customer Profiling Complex Query Support Opt-out Analysis Bounce-back Analysis Shopping Cart Pattern Analysis Up-sell and Cross-sell Analysis Web Transaction Analysis Web Orders Analysis Campaign ROI Analysis Customer Profitability Analysis Web and Email Campaign Response Analysis Contact Activity Analysis

Siebel Wireless
Wireless Browser Support (WAP) Wireless Messaging Calendar Management Contacts Management Activities Management Accounts Management Opportunities Management Service Requests Management Wireless Dispatch Orders Management Employee Directory

Siebel Service Analyses

Complete Customer Profiling Complex Query Support Customer Satisfaction Analysis Service Request Demographics and Trending Activity Trend Analysis Resolution Rate Analysis Service Opportunity Analysis Service Revenue Analysis Asset Measurements Trending Field Service Activity Analysis Service Workload Analysis Product Performance Analysis Product Life Cycle Analysis Contract Portfolio Analysis

Siebel Telesales
Call Routing and Assignment Opportunity Management Account Management Contact Management Campaign Management and Analysis Activity Management Calendar Management Contract Management SmartScript Workflow Automation Quote Generation System

Siebel Professional Services

Project Management Agreement/Work Order Tracking Resource Assignment Time Management and Reporting Expense Reporting Risk Identification and Resolution Subcontractor Management Microsoft Project Integration Proposals Skills Matching eBusiness Application Integration

Siebel Power Query

High-performance OLAP Analysis Complex Ad-hoc Queries Web and Email Report Distribution Multiple Data Source Integration Seamless External Data Integration Integrated Data Mining What-if Analysis Pivot Tables Drag and Drop Calculations Alerts and Conditional Formatting Hierarchical Drill Down Query and Reporting Filters

Siebel Service Analyses

Complete Customer Profiling Complex Query Support Customer Satisfaction Analysis Service Request Demographics and Trending Activity Trend Analysis Resolution Rate Analysis Service Opportunity Analysis Service Revenue Analysis Asset Measurements Trending Field Service Activity Analysis Service Workload Analysis Product Performance Analysis

Siebel eConsumer Goods

Trade Promotions Planning Funds Management Sales Volume Planning Deductions Management Retail Objectives Management Routes Call Reporting/Visit Planning

Siebel eFinance
Mortgage Origination Management Institutional Sales Management eBanking (eService) ePartner (eChannel) eAdvisor (eSales) eCustomer (combination of eSales and eService)

Siebel Handheld
Siebel Sales Handheld, Siebel Field Service Handheld Supports Microsoft Windows Devices (Pocket PC and Handheld PC 2000)

Andersen Consulting Avaya Communication Compaq Computer Deloitte Consulting, LLC IBM Corporation PricewaterhouseCoopers Unisys Corporation

Global Strategic
Andersen Consulting Avaya Communication Compaq Computer Deloitte Consulting, LLC IBM Corporation PricewaterhouseCoopers Unisys Corporation

Premier
Akibia, Inc. Arthur Andersen Brightstar Butler International, Inc. C3i, Inc. Connaissance Consulting Extraprise Group gedas GmbH Grant Thornton LLP Idea Integration (Modis PS) Inforte Corporation Keane, Inc. ONE, Inc. Oxygen Solutions Ltd. RWD Technologies Sierra Atlantic, Inc. TEQ International

Partner
2Grow BV 4C Consulting 4SA, Inc. 4SIR A. F. Kelly Abacus Software Group Aces International ACRA Solutions dba ACQRA Acsys IT Active CRM Support AddOn Systemhaus Adjoined AdvanSoft International, Inc. Agon Tecnologia Akshay Software International, Inc. alabus AG Alcatel Allegiant Technology Group Alterbase S.A. de C.V. Alti America ALTI Global Services American Dataware Amper Sistemas Analysts International Angle Technologies AnswerThink Consulting Group Anteon Corporation APAR Infotech APP Group Czech s.r.o. Apple Berry Enterprises LLC ASKIN Aspective Ltd. (Ives & Co) Atlantic Technologies Aureus Financials AU-System Radio Axias BV

Strategic
American Management Systems Cambridge Technology Partners Cap Gemini Ernst & Young F.I. Group PLC ICL

B & V Consultants B2B Workforce, Inc. The Baer Group BASF Computer Services Bay Street Solutions BDO Consulting S.A. BDR Consulting Ltd. Bellsoft, Inc. Best Consulting, Inc. Birlasoft, Inc. Blue Hammock, Inc. Blue Sof Consulting S.r.L. Booz Allen & Hamilton, Inc. Brandywine Computer Group, Inc. Bull S.A. BusinessEdge Solutions, Inc. CallCentric Ltd. Caplacom Carolina Systems Solutions, Inc. Cfocus Chi Consulting CHS Data Systems GmbH CIO CITYPRO International Ltd. Clarkston-Potomac Group, Inc. Clear Technologies Corporation Cleversys Cluster Reply S.r.l. CMG Plc Coghlan Sellers Consulting Complete Business Solutions, Inc. (CBSI) Computer Consultants International (CCI)

Computer Sciences Corporation Consulting (CSC) Computer Support Group Ltd. ComTech Communications Condor Technology Conley, Canitano & Associates, Inc. Connaught Consultancy Services, Inc. Creatus Crestone International CRM-IT (Groupe MC&D) CRMSmart Pty Ltd. Crowe, Chizek and Company LLP CRP Solutions, Inc. CSC Consulting CST2000 CTG CurTech Solutions Customer Systems Ltd. CVR Consulting Cyber World Solutions, Inc. Cybertech Systems, Inc. Darwin Partners Data Communications Corporation DataEdge Dataforce Corporation Datamatics Datasoft Technologies DATCO S.A. Datel Consulting International DBA Engenharia de Sistemas DCS eIntegration Ltd. debis Systemhaus MEB GmbH Deltascheme Limited DigiTerra, Inc

Dimension Systems, Inc. DITEC A.S. DMR Consulting (Australia) DMS Technology Solutions DSQ Software Corporation DTI (Decision Technologies) Eagle Creek Software Services Ebicus BV eCapital Edge Software Edison Group EDS France EduTrain eFrontech eJiva ELCA Informatique SA eLoyalty/TSC ELS Informatica Emerald Solutions Endurant Business Solutions Endymion Systems Inc. EnSoftek Enterprise Reporting Group Enterprise Software Envisage Solutions ePresence Ericsson ERMLogic ERP Software Solutions ESMS Inc. Euriware Group Europstat Evosoft Expert Information Services Pty Ltd Eye Street (Iris) F.S. Systems Fathom Solutions, LLC FCW Consulting

Fidelity Net Marketing Finsiel S.p.A. FMT Foundation Technology Services Foundations Consulting Foxfire Consulting LLC Front End Solutions Fulcrum Solutions Fura Consultores Fusion Integration Ltd. Gap Consulting Getronics Software Solutions Global Consulting Services Glosys Consulting GNC Consulting Golden Gate Technologies Greystone Solutions Grupo Quanam Guidance NV H&A Consulting Haitec AG HCL Perot Systems HELPSoft Henley Software Hexacta HOGART, Ltd. Horizon Companies Howard Systems International HPC Heck Partners ICW Management Idege IMG AG Immediant Impact Innovations Impact Solutions The Implementation Partners IMS Consulting Indra Sistemas SA

Infinite Technology Infinity Services Inc Info-Electronics HP Systems Infogain Infokall.com (Global Tech Systems) Infotech Research InfoVision21, Inc. Integrated Systems & Services Group Inc Integration Concepts inteleSolve Inteliant Interactive Software Consulting & Integration GmbH International Information Technology Team International Software Solutions, Inc. Intesol Corporation ISA Systems ISO Software Systems IT-Arkitekterna ITNET UK, Ltd. iXL, Inc. Jain Software james martin & co JD Systems KFKI Computer Systems Klein Management Systems KPMG KSI Corporation Launch Pad, Inc. Le Groupe Micropole Leveraged Technology Inc. Lincoln Logic Technology Logix Microsystems Ltd. LoyalTech

Maars, Inc. MacroCon, LLC Mahindra Applied Systems Technology Ltd. Majesco Software Malisoft Consultoria marchFIRST Mazars Consulting SL MBI McLees S.A. Metamor (GE Capital) Mind Information Services SA Miracle Software Systems MITEM (Alchemy Computing Ltd.) Mogul AS Mphasis Corporation MTSI, Inc. Mummert & Partner UnternehmensberaTUNG AG NCS Technologies, Inc. Neely Systems, Inc. NetPixel, Inc. Newark Associates, Inc. Nextera Enterprises, Inc. (Pyramid) NextGen Technologies, Inc. NobleStar Systems Corporation Norsistemas NOVAData Information Systems, Inc. NovaSoft Information Technology Corporation NuWare Technology OAO Technology Solutions, Inc. Oasis Systems Consulting Object Solutions

Ogmatech Omar S.p.A. One to One Interactive Operating Systems Services Optimos OptiX Polska Sp. Z o.o. Orga Conseil Origins BV (Netherlands) PA Consulting Group Palmer IT Konsulter Papelaco Telematica SA Paradigma Consultores Partenor Patni Computer Systems Ltd PC Syscom pdv Unternehmensberatung GmbH Pericom Communication Consulting GmbH Pierce Technology Platinum Consulting Group Plaut International Management Consulting Portable Software Solutions Ltd. Powersolv, Inc. PowerWeb, Inc. PRAGMATEK Consulting Group, Ltd. Prantl Consulting AG Premier Resources Services Pretzel Logic Software, Inc. Princeton Consulting Princeton Information Technology Probil Procwork Informatica Ltda Professional IT Services GmbH PTA GmbH

Questra Consulting Quiline Software Solutions, Inc. Quotia Plc Ramco Systems Corporation Ltd. Ramsoft, Inc. Rapidigm RCG Information Technology ReadyTech Corporation Reliance Systems Revere Group Rodl & Partner Consulting GmbH RSA Companies Rush Creek Solutions Sarcom Satyam Computer Services SAVANT Consulting Group, Inc. SCI International Group Scitor Corporation SE Technologies Inc. SEI Information Technology Sentim Seven International AG SGO Software SA Siemens ICN Signature Systems, Inc. Silverline Technologies SITA Corporation SKC&C Sobek Consulting Sofrecom Soft Computing Soft Link, Inc. Soft Systems Softtech Software Consulting Group Software International, Inc.

SoftXXI Consultoria e Sistemas Informaticos Lda The Solution Provider Solutions Consulting LLC Sophisticated Technologies, Inc. STA Consulting Staffing Professionals, Inc. Stalworth Consulting Steria STP Consulting SuccessITS.com, Inc. SupportComm Teleinformatica Surebridge, Inc. SyCon Synergy Consultores Synergy Solutions Ltd. Syntel, Inc. Syseca Systech Solutions Systematics AG Systor AG Tachyon IT Services TACT TalentPoint Inc. Tata Consultancy Services Tata Infotech Ltd. Tata Technologies TDS Consulting GmbH Team4 Systemhaus GmbH Tech Resource Group, Inc. Techna International Technology People Technology Solutions Company TecniData TeleAp Telespectrum Worldwide, Inc. Telia Terra Firma Consulting Thomas Group

TIER1 Innovation LLC TIS Worldwide Titan Technology Partners TMP Worldwide TMS TongYang Systemhouse Transtech, Inc. Transworld Information Systems TRASYS TTI S.A. UBICS, Inc. Uniexcel Management Systems de Mexico SC United Excel Consulting UR International US Interactive Corporation (SoftPlus) VA Tech AI Informatics GmbH & Co. KG Valoris VASS VDV Assessoria e Participacoes S/C Ltda. Ventis Ltd. Vinikan Consulting Services Virtual Software Solutions Vision Systems Visishta (Software Regents) vRP Verlag Recht und Praxis WA Informatica em Consultoria Walklett Group Wind Consulting Group Wipro Ltd. WM-data eApplications AB Xchange, Inc. Xoriant Corporation XtraServe Plc

Yash Technologies, Inc. Zamba Solutions Zefer Zen & Art, Inc. ZS Associates

Global Strategic
Andersen Consulting Avaya Communication Compaq Computer Deloitte Consulting, LLC IBM Corporation PricewaterhouseCoopers Unisys Corporation

Premier
Active Software Actuate Corporation Altitude Software Art Technology Group Banter, Inc. BEA Systems Blue Martini BMC Software Brightware Business Objects ChannelWave Cisco Systems, Inc. Click Software COGNOS Incorporated Compuware Corporation Comverse Infosys CrossWorlds Software Customer Analytics CyberSource Corporation Davox Corporation DecisionPoint Applications Dialogic Docent, Inc. Documentum Entrade e-Talk Corporation Excelergy Eyretel FileNET Corporation Financial Profiles Inc. First Logic Forte Genesys Telecommunications Laboratories, Inc. Group 1 Software Incentive Systems, Inc. Inference Corporation Informatica

Strategic
Aspect Communications Attachmate Broadvision, Inc. Computer Network Technology i2 Technologies, Inc. Manugistics Quintus Corporation SYNAVANT VAST Solutions

IP Globalnet Ironside Technologies, Inc. Kintana Live Person Lodestar MoneyStar eShare Technologies MERANT, Inc. (EnterpriseLink) Mercury Interactive MetaSolv MITEM Mobius Management Systems, Inc. Native Minds Inc. NEON Systems, Inc. Netfish Technologies, Inc. New Era of Networks (NEON) Nice Systems Octopus.com Inc. OnDisplay Optus Software Paradigm Software Technologies, Inc. PaylinX Plumtree Software PMG Systems Primus QAS Systems Resonate RightFax Saga Software Scribe Software Search Software America Selectica, Inc. Sentica Corporation Service Power, Inc. ServiceSoft (Balisoft) Servigistics

Sideware Systems slp Infoware Software Technologies Corporation (STC) TAXWARE International TIBCO Trillium Software Vitria Wireless Knowledge Witness System Wonderware Corporation WRQ, Inc.

Partner
Acta Technology ANGOSS Software Apropos Ariba AvantGo Baleo, Inc. BISNet Buffalo International, Inc. Calico Commerce CardStore.com Castek Software Factory Inc CE Computer Equipment AG CELL-IT, Inc. Centra Software Ceon Corporation ClearCommerce Corporation Concur Technologies ConneXt Constellar Current Analysis, Inc. Data Distilleries Data Junction Dharma Systems diCarta, Inc. Eastman Software Edify eDocs eGain Communications EIS International Essentium B.V. eturn.com Evoke Software Interactive Edge Inc Interactive Intelligence J.D. Edwards Jetform License Online Inc. MDSI

Mercator Software Inc. Micrologica AG NightFire Software Nuance Object Space Ockham Technologies, Inc. OnDemand Optimal Networks OptimiZe Solutions Inc. PassPoints Peace Software Peerlogic Inc. PenOp Quest Software Right Point RPA SAS Institute ServiceSoft ServiceWare SHYM Technology Simtrex Corporation SPL Worldgroup Sungard Data Systems Syndesis Limited Talisma Tantau Software Tivoli Systems TopTier Software Vertex Webtrends Corporation

Global Strategic
Andersen Consulting Avaya Communication Compaq Computer Deloitte Consulting, LLC IBM Corporation PricewaterhouseCoopers Unisys Corporation

Strategic
Dun & Bradstreet LEXIS-NEXIS Group

Premier
Berkeley Enterprise Partners MyDrugRep.com Peoplesupport Inc.

Automotive
Arthur Andersen Andersen Consulting Cap Gemini Ernst & Young Computer Sciences Corporation Consulting (CSC) Deloitte Consulting IBM Corporation PricewaterhouseCoopers Sun Microsystems Telespectrum Worldwide, Inc.

Consumer Sector
Andersen Consulting Acxiom Cap Gemini Ernst & Young Deloitte Consulting DMS Technology Solutions Dun & Bradstreet Extraprise Group IBM Corporation Inforte Corporation Interactive Edge Inc Information Resources, Inc. J.D. Edwards LEXIS-NEXIS Manugistics PricewaterhouseCoopers USInternetworking, Inc.

Financial
Acxiom American Management Systems Andersen Consulting Arthur Andersen Avaya Communication Bankers Systems Cambridge Technology Partners Cap Gemini Ernst & Young CE Computer Equipment AG Computer Network Technology Compaq Computer Deloitte Consulting Documentum Dun & Bradstreet Eastman Software Extraprise Group FileNET Corporation Financial Profiles, Inc. Forte IBM Corporatio

Premier
Acxiom Dialog Corporation HotData, Inc. Information Resources, Inc. NewsEdge

Strategic
Applicast, Inc. Corio, Inc. eOnline, Inc. ManagedOps.com Microsoft Corporation Nokia Sprint PCS Sun Microsystems USinternetworking, Inc.

Partner
Bankers Systems CNET Data Services Current Analysis, Inc. DigitalThink efox.com Espirit.co.uk Hewitt New Mediary, Inc. OneSource View Central, Inc. Well Connected.com, Inc.

Communications
Active Software Andersen Consulting Avaya Communication BusinessEdge Solutions, Inc. Ceon Corporation Cap Gemini Ernst & Young Computer Network Technology CrossWorlds Software Current Analysis, Inc. Deloitte Consulting IBM Corporation KPMG LEXIS-NEXIS Lightbridge MetaSolv NightFire Software Portal Software PricewaterhouseCoopers slp Infoware Syndesis Limited TIBCO Sun Microsystems Vitria

Energy
Active Software American Management Systems Andersen Consulting Arthur Andersen Cap Gemini Ernst & Young Computer Network Technology ConneXt Deloitte Consulting eDocs Excelergy Grant Thornton LLP Inforte Corporation LODESTAR MDSI IBM Corporation Peace Software PricewaterhouseCoopers SPL Worldgroup

Premier
Fujitsu Siemens Computers Informix Palm Computing Panasonic Prentice Technologies Inc.

Partner
Aether Systems American Power Conversion Bull ISD GE Compunet Intermec Technologies Corporation iPass NCR Corporation Sirius Computer Systems The Sutherland Group Syan Limited

The Siebel eBusiness Solutions Map

Siebel Worldwide Offices

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World Headquarters
Siebel Systems, Inc. 2207 Bridgepointe Parkway San Mateo, CA 94404 United States Tel: 650-295-5000 Fax: 650-295-5 1 1 1

Asia Pacific
Siebel Systems Australia Level 1, 80 Pacific Highway North Sydney, NSW 2060 Australia Tel: +61-2-9012-3100 Fax: +61-2-9012-3333

www.siebel.com

Europe
Siebel Systems UK Limited Siebel Court 20-22 The Avenue, Egham Surrey, TW20 9AU United Kingdom Tel: +44-0-1784-494900 Fax: +44-0-1784-494901

Japan
Siebel Systems Japan K.K. Ebisu Prime Square 7F 1-1-39 Hiroo, Shibuya-Ku Tokyo, 150-0012, Japan Tel: +81-3-5469-3811 Fax: +81-3-5469-3812

2000 Siebel Systems, Inc. All rights reserved. Siebel, the Siebel logo, and other Siebel product names referenced herein are trademarks of Siebel Systems, Inc., and may be registered in certain jurisdictions. Microsoft Outlook and Microsoft Windows CE are registered trademarks of Microsoft Corporation. Palm is a trademark of Palm, Inc. Other product names, company names, marks, logos, and symbols referenced herein may be the trademarks or registered trademarks of their respective owners. 10P10-CB04-05620 (09/00)