Collection Queue

SAP Optimization

December 2009

Developed by the UFA Learning & Developments Team

This Quick Reference Guide is designed to get you started in using the indicated transactions and is not meant to take place of a full instructional user manual or classroom training. Record of Change Date
MM/DD/YY

Reason For Change

Draft For Distribution

Version
Draft V1.0

Name
Richard Crabbe Richard Crabbe

Sign off

12/17/09 1/19/10

Elsa Gurband

Table of Contents
INTRODUCTION................................................................................................. 3 TRIGGER ................................................................................................................. 3 T-CODE .................................................................................................................. 3 COLLECTION QUEUE .......................................................................................... 4 GENERATING A WORKLIST UDM_SPECIALIST ............................................................. 4 CREATE A PROMISE TO PAY ......................................................................................... 8 CREATE A RESUBMISSION .......................................................................................... 11 CREATING A NOTE ................................................................................................... 15

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Introduction Trigger
The Collection Queue is designed as a work planning tool for those working in the collection department. It allows the collection specialists to prioritize work, track commitments and record notes regarding interactions with customers.

T-Code
UDM_SPECIALIST

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Collection Queue Generating a Worklist UDM_SPECIALIST

Step 1: Enter Transaction Code UDM_SPECIALIST Click or press Enter

The following screen is displayed:

Step 2:

Click Worklist

Step 3:

Select Other Worklist

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The following screen is displayed:

Step 4:

Select Worklist of Other Processor

The following screen is displayed:

Step 5:

Enter your Collection Group Number

Note: This must be a 2 digit number Step 6: Click Execute

The following screen is displayed:

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Step 7: Step 8:

Enter the amount of accounts you wish to work with Click

The following screen is displayed:

Note: this work list is prioritized according to UFA business rules Step 9: Double Click on the first account

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The following screen is displayed:

Step 10: Step 11:

Contact the customer to discuss payment arrangements Record the contact name

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Create a Promise to Pay

When discussing payment arrangements with the customer, record the promise to pay using this process Step 1: Select an invoice

Step 2:

Click Promise to Pay

The following screen is displayed:

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Step 3: Click

Complete the following fields to view a list of options Promised - Amount promised Promised For - Date promised for Promised By - Name of the individual making the payment arrangements Email - Enter contact Email address

Telephone No. - Enter contact Telephone Number Fax Number - Enter contact Fax Number Notes - Write notes regarding payment arrangements

Step 4:

Click Save

The following message is displayed:

Step 5:

Click

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The following screen is displayed:

Step 6:

Click Result

Step 7:

Select Payment Arrangements

Step 8: Step 9:

Add any additional notes Click Save

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Create a Resubmission
Creating a resubmission will bring the customer up on a future list in order to accommodate an appointment or to call back when the customer is available. Starting with the Work list main screen:

Note: this work list is prioritized according to UFA business rules Step 1: Double Click on the first account

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The following screen is displayed:

Step 2:

Contact the customer to discuss payment arrangements

If the customer is not available, but returning at a later date and time create a resubmission Step 3: Record the contact name

Step 4:

Select the Resubmission tab:

The following screen is displayed: Note: a default resubmission is created

Step 5:

Click Create Resubmission

or Change Resubmission

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The following screen is displayed:

Step 6: Click

Complete the following fields to view a list of options Resubmission Date - Click to select a date for resubmission Resubmission Time - Click to select a time for resubmission Reason - Click to select a reason for resubmission

No Contact until Resubmission - Checking this will remove customer from all subsequent lists until resubmission date Resubmissions are prioritized to the top of the work list on the resubmission date Notes - Add any additional notes Step 7: Click Save

The following message is displayed:

Step 8:

Click

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The following screen is displayed:

Step 9:

Click Result

Step 10:

Select Deferred

Step 11: Step 12:

Add any additional notes Click Save

The account is removed from your work list and will come up again on the resubmission date Resubmissions are prioritized to the top of the work list on the resubmission date

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Creating a Note
This process allows you to create a note associated with an account to describe an action taken Starting with the Work list main screen:

Note: this work list is prioritized according to UFA business rules Step 13: Double Click on the first account

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The following screen is displayed:

Step 14:

Click Result

Step 15:

Select Result of the call to the customer

Step 16: Step 17:

Add any additional notes Click Save

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