THE UNIVERSITY OF THE WEST INDIES

lntakab lndarjeet

EXAMINA TIONS OF DECEMBER 2010 Code and Name of Course: PRMG 6001 - Project Leadership & Organizational Behavior Paper: Date and Time:

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INSTRUCTIONS TO CANDIDATES:

This paper has 3 pages and 6 questions.

INSTRUCTIONS: THIS PAPER HAS THREE SECTIONS: A, B &,C SECTION A: MUST ANSWER QUESTION 1 SECTION B: MUST ANSWER QUESTION 2 SECTION C: ANSWER (3) OUT OF (4) SHORT ANSWER QUESTIONS

The University of the West Indies

Course Code PRMG6001

DECEMBER 2011

Page 2

SECTION A
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Question 1 Based on Your Team, in the context of the GlobalInformation Environment, discuss critical elements of your strategic intervention exercise. Include a diagnosis of-critical organizational issues that need to be addressed for your selected organization to become a'high performance enterprise. What strategic management methodology and managerial tools-has your team used to arrive at realistic solutions? Be-sure to outline an action plan for one identified problem that focuses on measurable outcomes.

[40 Marks]

SECTIONB
Question 2 [~O-Marks]
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Choose two (2) of the four T-types of Organizational Behavioural Structures presented in class: Diagram and explain the key concepts. Briefly explain critical strategic intervention challenges that these organization type presents (for the change manager). Briefly compare/contrast the role , oft.he customer, leadership, and information & technology in the context of a strategic change intervention. .,J

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of the WP.<:t Indies

Course Code

PRMG6001

DECEMBER

2011

Page 3

SECTIONC
Choose three (3) of the four (4) questions. Each short.answer question in 10 marks for a total of a total of 30 Marks.

1.

Managing Knowledge Tra,:,-sjer

Discuss the.challenges iof managing knowledge transfer? Explain the four key concepts (4 C' s). Explain the role of Organisational- Capital in Knowledge Transfer. How does this model apply-to your 6rgan:ization? . .
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2.

Customer Process Matrix Value Explain how the customer value process matrix discussed in class) serves as a guide for strategic interventions. Diagram and define key concepts. How does each dimension create value? How does it apply to your organization? \

0. The Shadow Organization

/Defineand explain the role of the shadow organization. Why does it 'breed' corruptive performance behaviour? What is its impact on strategic management and leadership? Is the shadow organizational operating in your work place? How do you know? . '..

4.

Sustainable Organisational Growth Discuss strategic change and sustainable performance in terms of 'riding the waves of change.' Diagram and define key concepts. How does this model explain sustainable performance?' List some critical decision leaders must make and explain their impact on organizational' performance and strategic planning. How does this model apply to your organization.

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END
Code

OF PAPER
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PR J\tfC-..6001

DECEMBER

201 1