AMDOCS CUSTOMER SUCCESS STORY

Tata Communications India Gains Next-Generation Flexibility with Rapid Upgrade from Cramer 6 to Amdocs OSS 8

Next-generation network readiness is vital to Tata Communications: upgrading to Amdocs OSS 8 enables easier support for all-IP networks, and the Amdocs team worked with us through a smooth upgrade process in a professional and efficient manner.
JOHN LOCKE GROUP CIO, TATA COMMUNICATIONS

AMDOCS CUSTOMER SUCCESS STORY

TATA COMMUNICATIONS INDIA

EXECUTIVE SUMMARY

ORGANIZATION AT A GLANCE
Company: Tata Communications (part of the global Tata Group) Headquarters: Mumbai, India Web site: www.tatacommunications.com Employees: 7,750 Services: Full suite of world-class communications solutions including connectivity and managed services

Tata Communications Limited (TCL), part of the world-renowned Tata Group, is a leading provider of international telecommunications and innovative value-added services across the globe. For more than five years, Tata Communications has relied on the Amdocs OSS, gaining high efficiency at a low total cost of ownership (TCO). To keep its internal systems on the leading edge and ensure the provision of world-class capabilities that scale as its customers grow, Tata Communications planned to upgrade from Cramer 6.3 to the latest version, Amdocs OSS 8. Tata Communications chose Amdocs OSS System Integration Services to provide a timely, smooth migration. Amdocs OSS 8 enhances Tata Communications ability to effectively manage its network capacity, while TCO remains low. At Tata Comm-unications, Amdocs OSS 8 establishes a next-generation environment that speeds time to market for new services. Among the many advantages of OSS 8, Tata Communications will have increased visibility into resource usage and greater proactive control over service levels..

Copyright 2012 Amdocs. All Rights Reserved.

AMDOCS CUSTOMER SUCCESS STORY

TATA COMMUNICATIONS INDIA

Tata Communications Limited (TCL), part of the world-renowned Tata Group, is a leading provider of international telecommunications and value-added services across the globe. Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India networks to deliver managed solutions to multi-national enterprises. Delivering a New World of Communications, Tata Communications also has a leadership position in emerging markets. Tata Communications depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services, leadership in global international voice, and strategic investments in South Africa (Neotel), Sri Lanka (Tata Communications Lanka Limited), and Nepal (United Telecom Limited). Tata Communications India provides a full suite of connectivity and managed services including VoIP, wire line and wireless, content delivery services, Web portal and Web hosting, collaboration and conferencing services, and managed security services, to name just a few. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly one million square feet of data center and colocation space worldwide. For more than five years, Tata India has relied on the Amdocs OSS, gaining high efficiency at a low TCO. The Amdocs OSS has been reliable and efficient for many years, and we wanted to continue to gain these advantages by upgrading from Cramer 6.3 to the latest version, Amdocs OSS 8, said John Locke, Group CIO, Tata Communications.

CHALLENGES & GOALS

Leading provider of telecommunications and valueadded communications services aimed to remain in the forefront with a next-generation operational support systems (OSS) environment Complexity of backend systems required high degree of integration expertise Smooth, rapid migration was required for business continuity at Tata Communications and across its customer base

SOLUTION
Upgrade from Cramer 6.3 to Amdocs OSS 8.0 as foundation to compete in next-generation networks and deploy systems in the next-generation space (including Internet Protocol version 6IPv6) Engage Amdocs OSS System Integration Services to ensure timely, accurate, smooth migration Completed the entire migration in just 7 months with only 16 hours of migration downtime

RESULTS
Ensures next-generation capabilities to speed time to market for vital services Establishes next-generation OSS environment for new capabilities including IP inventory management, IPv6 support, and SOA-enabled architecture Ensures that network efficiency remains high while total cost of ownership (TCO) remains low

Planning for next-generation capabilities

Tata Communications chose Amdocs OSS System Integration Services to provide timely, accurate, smooth migration. Tata Communications was already relying on maintenance and support from Amdocs Product Support and recognized the value of Amdocs years of experience with OSS environments and issues. Amdocs familiarity with Tata Communications environment and the Amdocs teams experience with other upgrades gave us confidence in undertaking this major initiative, continued Mr. Locke

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AMDOCS CUSTOMER SUCCESS STORY

TATA COMMUNICATIONS INDIA

In addition, with the new Amdocs OSS in place, Tata Communications plans to take advantage of new features such as Amdocs Class of Service capability, which enables allocation of capacity for IP-based services as they are fulfilled. This will help Tata Communications maintain better visibility of resource usage and attain greater proactive control over service levels. Enhanced capabilities for IP and MPLS (Multiprotocol Label Switching) network modeling are also provided in Amdocs OSS 8. Looking ahead, Amdocs OSS 8 lays the groundwork for the deployment of other new modules and Tata Communications has the option for Amdocs Route Finder (for automatic circuit route determination) and Amdocs Class of Service Manager (for capacity management and traffic partitions). Next-generation network readiness is vital to Tata Communications, and Amdocs OSS 8 enables easy support for all-IP networks, concluded Mr. Locke.

TECHNICAL ENVIRONMENT
Amdocs Products: Amdocs OSS 8 comprised of Amdocs Resource Manager, Amdocs Network Inventory Packs, and Amdocs Class of Service Manager Amdocs OSS System Integration Services Integrations: Integrations to Trouble Ticketing and Fault Management systems Operating System: AIX 6.1

Rapid, seamless upgrade

The upgrade to Amdocs OSS 8 required custom integrations to approximately six back-end legacy systems at Tata Communications. Among other integrations, the upgrade also called for the porting of the Amdocs OSS Suite Service Assurance Adapter to integrate with Assurance Systems. Even with this complexity, the entire migration was accomplished in seven months with only 16 hours of downtime for the migration. As part of the migration effort, Amdocs performed a data cleansing process to enhance the quality of the inventory data. Operational efficiency, planning processes, fulfillment processes and service assurance will all be positively impacted by this improvement.

Results and benefits

Amdocs specializes in ensuring that its clients IT systems deliver a consistent customer experience across all touch-points. Making sure that every technology component is working effectively and is smoothly integrated with other system components is key to achieving this goal, and this was the focus of the Amdocs team during the rollout of Amdocs OSS 8 for Tata Communications.

Copyright 2012 Amdocs. All Rights Reserved.

AMDOCS CUSTOMER SUCCESS STORY

TATA COMMUNICATIONS INDIA

The upgrade to Amdocs OSS 8 enhances Tata Communications ability to effectively manage its network capacity, while total cost of ownership (TCO) remains low. At Tata Communications, Amdocs OSS 8 establishes a nextgeneration environment that speeds time to market for new services. Among the many advantages of OSS 8, Tata Communications will have increased visibility into resource usage and greater proactive control over service levels. Tata Communications is known for the innovative services and support it provides to its business customers enterprise solutions, and we keep our internal systems on the leading edge to ensure that we can provide worldclass capabilities that scale as our customers grow, stated Mr. Locke.

Copyright 2012 Amdocs. All Rights Reserved.