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HP LaserJet P2015 Series Printer - Status-light patterns - c00763669 - HP Business Support Center

HP Support document HP LaserJet P2015 Series Printer - Status-light patterns

Control panel light messages Accessory error secondary messages Fatal error secondary messages

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Status lights

Status-light legend
Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Control panel light messages

Control-panel light messages
Light status State of the printer Initialization/Startup While in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another. Action During the Initialization, Reconfiguration, and Job Cancel processes, pressing buttons has no effect.

Reconfiguration Initialization During the printer start up, you can request special

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can request special initialization sequences that reconfigure the printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Initialization/Startup state. Job Cancel After the cancellation process has been completed, the printer returns to the Ready state.

Ready The printer is ready with no job activity.

To print a Configuration page, press and hold the G button for 5 seconds. o To print a Demo page, press and release the G button. o

Processing Data The printer is processing or receiving data.

To cancel the current job, press the C n e button. acl

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Manual Feed or Continuable Error This state can be reached in the following circumstances: Manual feed General continuable error Memory configuration error Personality/Job related error

To recover from the error and print whatever data is possible, press the G button. o If the recovery is successful, the printer goes to the Processing Data state and completes the job. If the recovery is unsuccessful, the printer returns to the Continuable Error state.

Attention The print-cartridge door is open.

Close the print-cartridge door.

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Fatal Error

Turn off the printer, wait 10 seconds, and turn on the printer. If you are unable to resolve the problem, Contact HP support .

Accessory Error

To display additional error information, press the G button. The light pattern o changes. For more information about the light pattern now displayed, see Accessory error indicators . When you release the G button, the printer o returns to the initial Accessory Error state.

Toner Low The Go, Ready, and Attention lights act independently of the Toner Low state.

Order a new print cartridge and have it ready.

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Toner Missing The print cartridge has been removed from the printer.

Reinsert the print cartridge in the printer.

Jam

Clear the jam.

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Paper Out

Load paper or other media.

Paper Mount The loaded paper or other media is not supported.

Load acceptable paper or other media. Press the G button to override the o condition.
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Accessory error secondary messages

Accessory error indicators
Accessory error DIMM slot incompatible error Off Attention light Off Ready light Go light On

Accessory error secondary messages

Error code Pattern Description Accessory error Action If the printer has an accessory error, press and hold the G button to see the secondary error o message. Release the G button to return to the o initial accessory error state.

53XXXX 79XXX

DIMM slot error

1. Verify that the DIMM is correctly seated. 2. If the error persists, replace the DIMM.

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Fatal error secondary messages

If the printer has a fatal error, press and hold the G button to see a secondary error message. o

Fatal error secondary messages

Error code 79XXX Pattern Description General fatal error Action

1. Turn the printer off, and then turn the printer on again. 2. If the error persists, disconnect the I/O cable and print an engine test. If the self-test is successful, reconnect the I/O cable. 3. If the error persists, contact HP Support.

55 50007

Engine error. The formatter and engine are not communicating.

1. Unplug the printer, and then plug it in again. 2. If the error persists, contact HP Support.

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52 50005

Laser/scanner error. The laser/scanner has a malfunction.

1. Turn the printer off and then on. 2. If the error persists, contact HP Support.

57

Fan motor error

1. Turn the printer off and then on. 2. If the error persists, contact HP Support.

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50XXX

Fuser error. The fuser has a malfunction.

1. Unplug the printer for at least ten minutes, and then plug it in again. 2. If the error persists, contact HP Support.

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