SLAVICA CEROVIC

300 Wai Nani Way #1603 Honolulu, Hawaii 96815 scerovic80@gmail.com 814.822.0229

PROJECT MANAGEMENT
Highly organized and detail-focused professional poised to leverage diverse experience, related skills, and education in an Assistant Project Manager capacity.

AREAS

OF

EXPERTISE

Project Management: Talent for planning and coordinating projects throughout entire lifecycle, including analysis, resource allocation, workflow processes, and implementation. Familiar with standard project management methodologies; earned Certified Associate in Project Management (CAPM) designation. Process Development: Combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standard process development. Repeated success devising and implementing standard processes that optimize productivity, enhance efficiencies, and boost savings. Communication: Effective experience with culturally diverse populations. Proven strengths in relationship development, active listening, and customer service. Outstanding communication skills; basic French, Italian, and Spanish language skills, fluent in English, and native language skills in Serbian, Bosnian, and Croatian. Key Strengths: Strong operations management, team leadership, and project planning strengths. Demonstrated ability to quickly master and apply new methodologies, systems, and workflows. Technically savvy; expertise in various technologies, including Microsoft Office Suite and SAP.

EXPERIENCE HIGHLIGHTS
VIP MOBILE LTD. (Member of Telekom Austria Group) Belgrade, Serbia Terminal Manager, 10/2008 to 1/2009 Related Skills: Project Planning & Coordination, Vendor Negotiations, Process Development & Control, Relationship Management, Team Leadership, Data Analysis, Budgeting, Served as integral member of Products and Services Department; applied customized procedures for cellular telephones entering the mass-market, specifically software, parameters, and settings. Formulated standard procedures; identified areas for improvement and integrated enhanced operational workflows. Communicated with vendors; negotiated procurement agreements for supplies and deliveries. Customized and tested terminals; resolved issues in collaboration with technical support. Maintained optimal terminal inventory levels in order to meet operational demand. Conducted market research, analyzed trends, and provided forecasts. Key Contributions: Devised and implemented operational procedures that drove quality assurance in customizing terminals; efforts significantly boosted efficiency, streamlined workflow, and increased productivity. Collaborated with network of vendors and suppliers in order to effectively manage terminal customization process; maintained high degree of accuracy, which secured reliable deliveries of terminals. Played key role in development of procedures manual that facilitated faster ramp-up for new personnel.

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TELECOMMUNICATIONS COMPANY VERAT LTD. Belgrade, Serbia Head, Section for Domestic Business Customers, 7/2006 to 10/2008 Related Skills: Operations Management, Project Planning & Coordination, Complex Analyses, Team Leadership, Problem Solving, Process Development Held full accountability for all department operations; interfaced extensively with diverse populations as company representative. Developed and implemented standard procedures. Managed pricing policy and price lists; prepared business plans and performance reports. Ensured attainment of home office and branch productivity and profitability goals. Negotiated cost-effective agreements with vendors, partners, and service distributors. Performed in-depth research and analysis of IT market trends; created marketing materials. Recruited and supervised 31member team; created job descriptions, conducted performance reviews, and provided training to new personnel. Key Contributions: Championed implementation of new technologies and services; identified and integrated improvements which reduced processing time for applications and customer payments. Instrumental during automated customer service implementation project; modified standard messages and texts utilized by customer support representatives when communicating with customers regarding services and innovations. Actively participated in setup of new office; researched, located, and opened new retail sales points throughout Europe. Built and developed a highly productive team focused on consistently delivering optimal performance levels; provided guidance and training, which created a team environment. Fostered an environment of continuous improvement by devising and implementing process automations; efforts boosted efficiencies and realized significant time and cost savings. Recognized for outstanding performance; promoted to lead 5 direct reports as Head of Department within 3 months of initial employment.

EDUCATION
UNIVERSITY OF BELGRADE-THE FACULTY OF TRANSPORT AND TRAFFIC ENGINEERING, Belgrade, Serbia Master of Science in Telecommunications (2006) Professional Training Certified Associate in Project Management (CAPM) ~ Project Management: Advanced Techniques Test of English as a Foreign Language (TOEFL) ~ Microsoft Project 2010 NLP business Practitioner Certification ~ Microsoft Office Specialist: Excel 2010 Microsoft Office Specialist: Excel 2010 Expert ~ Microsoft Office Specialist: Word 2010 Microsoft Office Specialist: Word 2010 Expert Technical Proficiencies Microsoft Office Suite (Word, Excel, PowerPoint, Project, SharePoint), SAP ERP, Proprietary Informational Systems, Accounting Software, Windows Professional Affiliations Project Management Institute (PMI) ~ MENSA International IEEE Member