WorldSpan - 9I01 Documentation Reference Manual

Documentation Reference Manual
01/06
2005 Worldspan, L.P. All Rights Reserved.
4027
Table of Contents
Table of Contents Introduction Electronic & Paper Tickets Daily Documentation Log Post Ticketing Options ATB2 GAP Reports Other Document Types Refunds Index 1.1 2.1 3.1 4.1 5.1 6.1 7.1 8.1
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Introduction
1.
INTRODUCTION
Documentation Overview EZ Document Command Options 1.2 1.3
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Page 1.1
Introduction
INTRODUCTION - DOCUMENTATION OVERVIEW
HELP EZ
There are several different documents that are frequently produced in Worldspan, these include: Electronic Tickets A method to document the sale of passenger transportation and related services, without requiring the issuance of paper value documents. The passenger flight coupons are transmitted electronically to the operating/validating carrier. Support documents i.e. Agent Coupon etc are printed on Plain Paper (this can vary depending on local BSP requirements) Paper Tickets A paper document made up of flight coupons allowing air travel on a designated airline(s). A paper ticket can be printed on ATB2 or Optat ticket stock. Itinerary A full-length itinerary document includes all active air and non-air segments. The amount due section does not appear on an itinerary document. Invoice (Itinerary/Invoice) A full-length itinerary/invoice document includes all active air and non-air segments. An itinerary/invoice will have a value (price) printed on it. Pocket Itinerary Pocket Itineraries print the same information as a full-length itinerary document. (BSP blank cards are used to issue Pocket Itineraries, ATB2 ticket stock must not be used to generate these documents.) Automated Miscellaneous Purpose Document (MPDs) The automated MPDs for all BSP locations will print on ATB2 ticket stock. Optat ticket stock must not be used.
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Page 1.2
Introduction
EZ DOCUMENT COMMAND OPTIONS
INFO EZG HELP EZ
Easy Documentation (EZ DOC) is designed to generate document types stored in the Agency Information Record (Air Table) To display the agency A.I.R Response/ Example:
4G WORLDSPAN TRAINING CENTRE 2 LONDON GB IATA....99 66816 PSEUDO.......IKM SATO..N/A AUTO VAL.....YES INTERFACE LVL..019 VR BP TRAILER...NO BP PRINTER...828102 EZ OPTIONS.....TEMLINP TELEX........NO
4G <partial display>
NMC CITY CODE..QGB COMP SEG SELL..NO DUAL USER......NO COMMERCIAL.....NO APRVD E-TKT....YES
Document Types T-Paper Ticket / E-Electronic Ticket M -Service Fee MCO / L -Itinerary/Invoice / I -Interface Message N-Itinerary only / P-Pocket Itinerary
Using one or more of the document types in the EZ entry will generate the applicable document. Description Basic entry (defaults to E-Ticket and issues all documents stored in A.I.R table) Issue E-Ticket with Interface Issue E-Ticket and Passenger Itinerary Receipt Issue E-Ticket, Passenger itinerary Receipt with Interface message Issue E-Ticket and Pocket Itinerary Receipt Issue Paper Ticket and all document in AIR Table Issue Itinerary Issue two itineraries Issue Invoice Issue Paper Ticket and Itinerary Issue Paper Ticket, Itinerary and Interface message EZTNI Issue Paper Ticket and Invoice Issue MCO Issue MCO and Invoice Issue MCO and Interface message Entry EZ EZEI EZEL EZELI EZEP EZT* EZN EZNN EZL EZTN EZTL EZM EZML EZMI
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Page 1.3
Electronic & Paper Ticket Issue
2.
ELECTRONIC & PAPER TICKET ISSUE

BSP requirements for Electronic Tickets BSP requirements for Paper Tickets Worldspan requirements for Electronic Tickets Air Table updates Document Distribution Template 2.2 2.3 2.4 2.4 2.5 2.8 2.8 2.9 2.10 2.11 2.16 2.18 2.19 2.21 2.22 2.24 2.25 2.26
Worldspan requirements for Paper Tickets Air Table updates Document Distribution Template
Positive Authorisation Table (PAT) Electronic Ticket - Enforce Ticketing Rules EZ Electronic Ticketing Command Options PNR Updates After Electronic Ticket Request Electronic Ticket Acknowledgement/Authorisation Form of identification (FOID) EZ Paper Ticketing Command Options Document History Transmit Ticket Numbers Productivity Credit Manual Ticket entry
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Page 2.1
BSP REQUIREMENTS FOR ELECTRONIC TICKETS
INFO 4GTA
TICKET NUMBER ALLOCATION If an agent issues Optat ticket, they will be required to request a block of sequential Electronic ticket numbers from the Worldspan common pool. The number of stock allocated varies for each local settlement plan. Use the following entry to retrieve a block of 300 ticket numbers (the number allocated in the UK). Entry: Response:
* 0300 TICKET NBRS ALLOCATED *
4GTA
When all ticket numbers have been used, Worldspan will automatically allocate the next block of stock. The 4GTA entry may have to be repeated if Worldspan housekeeping has been performed on ticket numbers unused after 180 days. ATB2 ticket locations will make the same entry at the time of issuing their first paper ticket, in other words ATB2 locations will use the same ticket number allocation for their Paper and Electronic Tickets.
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BSP REQUIREMENTS FOR PAPER TICKETS
LOG TICKET STOCK
HELP 4GT INFO 4GT
Optat tickets already have ticket numbers pre-printed on them. Agents issuing Optat tickets must log their ticket stock. This needs to be done for every new box of tickets. Logging ticket stock ensures that the correct (same) ticket numbers are printed onto the physical ticket stock and reported to BSP. Display ticket log template Response / Example:
4GT WORLDSPAN PRT D IATA 344307 9921814
4GT BLANK TEMPLATE

<partial display>
IATA 9921814/CRT4C0915 INTL HELPDESK LONDON UK TKT TYPE DATE NEXT TKT LAST TKT E0 TKT 09MAR ( (
ENTER HERE WHEN COMPLETE ( >

Tab to the NEXT TKT field and enter the next ticket number in the box including the check digit Then <enter> between the open bracket and SOM Tab to the LAST TKT field and enter the last ticket number in the box including the check digit
SPECIAL NOTE 1. Agents must be in OVR (override) mode prior to completing the template. Example:
4GT WORLDSPAN PRT D IATA 344307 9921814
COMPLETED TEMPLATE
IATA 9921814/CRT4C0915 INTL HELPDESK LONDON UK TKT TYPE DATE NEXT TKT LAST TKT E0 TKT 09MAR (65432120011(65432122004(
<partial display>

Then <enter> between the open bracket and SOM
System response
4GT WORLDSPAN PRT D IATA 344307 9921814 IATA 9921814/CRT4C0915 INTL HELPDESK LONDON UK TKT TYPE DATE NEXT TKT LAST TKT E0 TKT 10MAR (6543212001 (6543212200 (
<partial display>
ENTER HERE WHEN COMPLETE (UPDATE COMPLETE>
SPECIAL NOTE 1. It is recommended to display the ticket log template on a daily basis to make sure that the next ticket number in the ticket log template is the same as the next physical ticket in the ticket machine, this ensures that the Optat ticket stock is less likely to go out of sequence.
Page 2.3
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WORLDSPAN REQUIREMENTS FOR ELECTRONIC TICKETS

When an agency requests Electronic Ticketing to be activated at their location, Worldspan will add the following items to the agents Air Table:
AIR Table EZ options AIR Table Electronic Ticketing option Document Distribution template
AIR TABLE EZ OPTIONS
INFO 4G
When an Electronic Ticket is going to be produced, it is an IATA requirement that one of the following documents is also issued: - Itinerary Receipt - Itinerary - Interface - Pocket Itinerary (L) (N) (I) An interface message will download a booking to an agents back office system. It is still necessary for the agent to issue a Passenger Itinerary Receipt (P) Only applicable to ATB2 locations
It is very likely that each agency will set a standard for the accompanying document when issuing Electronic Tickets. To reduce the number of keystrokes at the time of ticketing, the chosen options can be pre-set in the AIR table for each location.
AIR TABLE UPDATES FOR ELECTRONIC TICKETS
INFO 4G
The AIR Table below indicates that the agency been approved to produce Electronic Tickets Display Air Table Example: 4G
<partial display>
AIR TABLE WITH ELECTRONIC TICKET APPROVAL
4G9966816 WORLDSPAN TRAINING CENTRE 2 LONDON GB IATA....99 66816 PSEUDO.......IKM SATO..N/A AUTO VAL.....YES INTERFACE LVL..N/A BP TRAILER...NO INTERFACE LOG..N/A BP PRINTER...NO EZ OPTIONS.....TE LNI TELEX........NO LADDER.........N/A AMTRAK TKTG..YES
NMC CITY CODE..QGB COMP SEG SELL..NO DUAL USER......YES COMMERCIAL.....NO APRVD E-TKT....YES TRAINING.......NO
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DOCUMENT DISTRIBUTION TEMPLATE
INFO 4G#ME INFO STOCK
Each CRT (work station) that is designated for issuing electronic tickets must be associated to a printer. Worldspan will be responsible for the initial completion of each agencies CRT/Printer Association. If changes are required after the original association these can be made by the agency. An FA duty code is required to perform CRT/Printer association if it is being conducted on site at the agency location. Use the entry BTC/FA ( = 4 digit user code and initials) to add an FA duty code to an existing user sine. Entry: Response:
Repeat of entry made Title of template IATA of validating location
4G#ME BLANK DOCUMENT DISTRIBUTION TEMPLATE
4G#ME ETKT PRINTER ASSOCIATION TYP TF PTR IATA CRTS AUD( ( ( ( ( AGT( ( ( ( ( PAX( ( ( ( ( CHG( ( ( ( ( REA( ( ( ( ( ( ( ENTER HERE WHEN COMPLETE (
FOR 9966816 ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
001 ( ( ( ( ( ( ( ( ( ( ( (
LNIATA of CRTs issuing coupons to each printer
AGENCY IATA number where printer resides (automatically inserted if not entered) PRINTER ADDRESS for AUD, AGT, PAX, CHG and REA coupons TICKET FORMATTER indicates the stock type. Accepted stock types are E0 (BSP three tax box ticket) and PP (plain paper) TYPE OF ASSOCIATION: AUD (AUDITOR), AGT (AGENT), PAX (PASSENGER), CHG (CHARGE) and REA (REFUND EXCHANGE AUTHORIZATION)
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Page 2.5
INFO 4G#ME
Example:
HOW TO COMPLETE/UPDATE THE DOCUMENT DISTRIBUTION TEMPLATE 4G#ME ETKT PRINTER ASSOCIATION FOR 9966816 001 TYP TF PTR IATA CRTS AUD(PP (7FAC00 (9966816(84D807R(84D810R(819C1BR(819C0FR(84D81CR (84D800R(84D80AR(84D81FR( ( AGT(PP (7FAC00 (9966816( ( ( ( ( ( ( ( ( ( PAX(PP (7FAC00 (9966816( ( ( ( ( ( ( ( ( ( CHG(PP (7FAC00 (9966816( ( ( ( ( ( ( ( ( ( REA(PP (7FAC00 (9966816( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ENTER HERE WHEN COMPLETE (
The TICKET FORMATTER, PRINTER ADDRESS and AGENCY must be completed for each coupon type The LNIATA of each of the CRTs to be associated to the specified printer
When all data is present place your cursor here and <enter> (immediately after the parenthesis)
Add the letter R immediately after the LNIATA if the association is the same for each coupon type
Response:
COMPLETED DOCUMENT DISTRIBUTION TEMPLATE

001 (84D807 ( (84D807 ( (84D807 ( (84D807 ( (84D807 ( ( ( (84D80A ( (84D80A ( (84D80A ( (84D80A ( (84D80A ( ( (
4G#ME ETKT PRINTER ASSOCIATION FOR 9966816 TYP TF PTR IATA CRTS AUD(PP (7FAC00 (9966816(819C0F (819C1B (84D800 (84D810 (84D81C (84D81F AGT(PP (7FAC00 (9966816(819C0F (819C1B (84D800 (84D810 (84D81C (84D81F PAX(PP (7FAC00 (9966816(819C0F (819C1B (84D800 (84D810 (84D81C (84D81F CHG(PP (7FAC00 (9966816(819C0F (819C1B (84D800 (84D810 (84D81C (84D81F REA(PP (7FAC00 (9966816(819C0F (819C1B (84D800 (84D810 (84D81C (84D81F ( ( ( ( ( ( ENTER HERE WHEN COMPLETE (UPDATE COMPLETE
Indicator that the template has been completed successfully The same LNIATAs have been Repeated for each of the coupon types
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Page 2.6
UPDATE CRT/PRINTER ASSOCIATIONS
INFO 4G#ME
Once updated, the fields in the Document Distribution template may be changed at any time. Example: VARIOUS OTHER MODIFICATIONS
FOR 9966816 (819C1B (84D800 (84D81C (84D81F (819C1B (84D800 (84D81C (84D81F (819C1BX(84D800 (84D81C (84D81F (819C1B (84D800 (84D81C (84D81F (819C1B (84D800 (84D81C (84D81F ( ( 001 (84D807 (84D80A (977F0ER( (84D807 (84D80A ( ( (84D807 (84D80A ( ( (84D807 (84D80A ( ( (84D807 (84D80A ( ( ( (
Add LNIATA (with repeat function) Delete specified LNIATA with X or DELETE (R option not applicable) DELETE PRINTER will remove all associated CRTs When all modifications are present place your cursor here and <enter> (immediately after the parenthesis)
4G#ME ETKT PRINTER ASSOCIATION TYP TF PTR IATA CRTS AUD(PP (7FAC00 (9966816(819C0F (84D810 AGT(PP (7FAC00 (9966816(819C0F (84D810 PAX(PP (7FAC00 (9966816(819C0F (84D810 CHG(PP (7FAC00 (9966816(DELETE (84D810 REA(PP (DELETE (9966816(819C0F (84D810 ( ENTER HERE WHEN COMPLETE ( )>
The template will redisplay with the words UPDATE COMPLETE Response/Example:
ENTER HERE WHEN COMPLETE (UPDATE COMPLETE >
<partial display>
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Page 2.7
WORLDSPAN REQUIREMENTS PAPER TICKETS

In order for a location to issue Paper Tickets, Worldspan will add the following items to the agents Air Table :
AIR Table EZ options AIR Table Paper Ticketing option Document Distribution template
AIR TABLE PAPER TICKETING OPTION
INFO 4G
The AIR Table below indicates that the agency been approved to produce Paper Tickets Display Air Table 4G
AIR TABLE WITH ELECTRONIC TICKET APPROVAL <partial display> Example: 4G9966816 WORLDSPAN TRAINING CENTRE 2 LONDON GB IATA....99 66816 PSEUDO.......IKM NMC CITY CODE..QGB SATO..N/A AUTO VAL.....YES COMP SEG SELL..NO INTERFACE LVL..N/A BP TRAILER...NO DUAL USER......YES INTERFACE LOG..N/A BP PRINTER...NO COMMERCIAL.....NO EZ OPTIONS.....TE LNI TELEX........NO APRVD E-TKT....YES LADDER.........N/A AMTRAK TKTG..YES TRAINING.......NO
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INFO 4G#MK INFO STOCK
Each CRT (work station) that is designated for issuing Paper Tickets must be associated to a printer. Worldspan will be responsible for the initial completion of each agencies CRT/Printer Association. If changes are required after the original association these can be made by the agency. An FA duty code is required to perform CRT/Printer association if it is being conducted on site at the agency location. Use the entry BTC/FA ( = 4 digit user code and initials) to add an FA duty code to an existing user sine. Entry: Response / Example: 4G#MK UPDATING DOCUMENT DISTRIBUTION TEMPLATE
Repeat of entry made Title of template IATA of validating location
4G#MK PRINTER ASSOCIATION MASK FOR 9966816 TYP TF PTR IATA CRTS D TKT(E0 (EFE202 (9966816(EFE215 (EFE216 (EFE217 ( ( ( (EFE220 (EFE221 ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ENTER HERE WHEN COMPLETE ( >
001 (EFE218 ( ( ( ( ( ( ( ( ( ( ( (EFE219 ( ( ( ( ( ( ( ( ( ( (
LNIATA of each of the CRTs to be associated to the printer AGENCY IATA number where printer resides (automatically inserted if not entered) PRINTER ADDRESS for TKT coupons
TICKET FORMATTER indicates the stock type. Accepted stock type for a paper ticket is E0 (BSP three tax box ticket) TYPE OF ASSOCIATION: TKT (TICKET) When all data is present place your cursor here and <enter>
The template will redisplay with the words UPDATE COMPLETE Response
ENTER HERE WHEN COMPLETE (UPDATE COMPLETE > 01/06 Page 2.9
<partial display>
POSITIVE AUTHORISATION TABLE (PAT)
HELP 4G/AT INFO 4G/AT
An agent must have authorization from an airline to validate tickets using the airlines plate. If the airline has given authorization, but the carrier code does not appear in the PAT table, the agent will need to contact the Worldspan helpdesk. Display PAT Response / Example:
4G/AT WORLDSPAN TRAINING K1/1351Z/18FEB IKM 9966816 AA/AB/AC/AF/AH/AI/AQ/AR AT/AV/AY/AZ/BA/BD/BE/BG BI/BP/BR/BW/CA/CB/CE/CF CI/CO/CX/CY/DL/DP/DT/D3 EA/EI/EK/ET/EY/FB/FG/FI GA/GF/GR/HP/HR/IB/IG/IR IY/JL/JM/JP/KE/KL/KM/KQ
4G/AT <partial display>
The PAT table is used for Electronic and Paper ticket validation.
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ELECTRONIC TICKET ENFORCE TICKETING RULES
INFO 4PFTP
Worldspan allows carriers to enforce Electronic Ticket restrictions at time of documentation issuance and in some cases, provide the option to issue a paper ticket with a surcharge.
ELECTRONIC TICKET RESTRICTION IN THE FARES DISPLAY

The Worldspan fares display will indicate that Electronic Tickets are required by placing an E or an R prior to the fare basis code. The E indicates an Electronic Ticket is required. Entry: Response:
4FMCIDEN-UA NLX FARES MKCDEN-UA 25OCT99 $$ DL US TAXES VARY * SEG/PFC LINE FARE RT FARE NBR CODE OW USD 1E VE14NQ R 278.00 2# QOE21NQ R 385.00
E Indicator in fares display
4FMCIDEN-UA
<partial display>
NJ NW CHARGES MAY APPLY TRAVEL DATES TKT DTE EFF DISC FST/LST 17SEP9 10SEP9 -
RTG NBR 2 2
AP DT ## ##
MIN/ MAX SU@ 30 SU@ 30
BKG CDE VVN QQN
The R indicates that the Electronic Ticket restriction applies, together with other restrictions, ie. Blackout Dates apply, Fare does not auto price. Entry: Response:
4FMCIDEN-UA NLX FARES MKCDEN-UA 25OCT99 $$ DL NJ NW US TAXES VARY * SEG/PFC CHARGES MAY APPLY LINE FARE RT FARE TRAVEL DATES TKT DTE NBR CODE OW USD EFF DISC FST/LST 1R VE14NQ R 278.00 17SEP9 2# QOE21NQ R 385.00 10SEP9 -
4FMCIDEN-UA
<partial display>
RTG NBR 2 2
AP MIN/ DT MAX ## SU@ 30 ## SU@ 30
BKG CDE VVN QQN
R Indicator in fares display
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ELECTRONIC TICKET RESTRICTION PRICING VALIDATION

Worldspan ticketing default is Electronic Ticket. As some carriers file fares that require Electronic Ticketing, pricing also assumes Electronic Ticketing is being used. Pricing validates the carrier as an Electronic Ticket participant in Worldspan. but does not validate that the agents AIR table has been set up to issue Electronic tickets. Entry: Response:
4P*( PNR PRICED ON 10AUG FOR TKTG ON 10AUG - END TRANSACT TO STORE * PRICING RULES VALIDATING CARRIER DEFAULT UA * ELECTRONIC TICKET RESTRICTIONS APPLY - CK SLS RULE * SURCHARGE APPLIED * ** 10AUG DEPARTURE DATE/ 10AUG IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001462.32 34.68 2.50 3.00 502.50 YSPECIAL 462.32 34.68 2.50 3.00 502.50 TTL USD
4P*
<partial display>
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ELECTRONIC TICKET PRICING OPTION FOR PAPER TICKET
When the pricing option FTP (fare type ticket) is used, pricing searches for the lowest possible fares, including fares with Electronic Ticket restrictions, which allow a paper ticket with a surcharge applied. This option is allowed with all pricing products. Entry: Response:
4P*FTP( PNR PRICED ON 15MAR FOR TKTG ON 15MAR PRICING RULES VALIDATING CARRIER DEFAULT UA ** PAPER TICKET REQUESTED ** 10MAY DEPARTURE DATE/ 10MAY IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001736.74 55.26 5.00 6.00 803.00 QSPCL 736.74 55.26 5.00 6.00 803.00 TTL USD ADT MKC UA X/DEN UA SEA 727.44USD736.74END UA
4P*FTP
<partial display>
SPECIAL NOTE 1. Care should be taken when using this option in a ticketing entry, as this option will cause re-pricing.
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ELECTRONIC TICKET PRICING OPTION FOR PAPER TICKET

If a paper ticket is requested and the fare selected has a surcharge, the pricing advisory message Surcharge Applied is placed prior to the paper ticket advisory. Entry: Response:
4P*FTP( PNR PRICED ON 15MAR FOR TKTG ON 15MAR PRICING RULES VALIDATING CARRIER DEFAULT UA * SURCHARGE APPLIED ** PAPER TICKET REQUESTED ** 10MAY DEPARTURE DATE/ 10MAY IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD ZP TAX XF TAX 001736.74 55.26 5.00 6.00 803.00 Q 736.74 55.26 5.00 6.00 803.00 TTL USD ADT MKC UA X/DEN Q9.30UA SEA 727.44USD736.74END UA ZPMCIDEN XF MCI3DEN3
4P*FTP
<partial display>
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ELECTRONIC TICKET RESTRICTION
SPECIAL NOTES 1. At the time of ticketing, if the fare selected has an Electronic Ticket restriction, you must issue an Electronic Ticket. The entry to issue a paper ticket will receive an error message. If a ticket record is created using the paper ticket pricing option FTP, you must issue a paper ticket. At the time of ticketing, if you enter the paper ticket option FTP in the ticket entry or choose a Pricing Instruction (PI) which contains an FTP, Worldspan will re-price the itinerary prior to ticket issue. In order to issue a paper ticket you must use the paper ticket override, i.e. EZT#FTP (this will cause a re-price)
2. 3.
4.
ELECTRONIC TICKET ENFORCE PRICING ENTRIES
INFO 4PFTP
DESCRIPTION Agent Assist pricing Demand pricing Demand pricing with ticket record Fare comparison Low fare finder via AccessPlus Low fare finder Rebook via AccessPlus Paper Ticket (will cause re-pricing) Power Pricing via AccessPlus Power Shopper via AccessPlus Pricing Instruction (will cause re-pricing) Stored Fare Quote
ENTRY 4P-S1#FTP 4PFTP 4P*FTP 4P.Y#FTP 4PLF@FTP 4PLFB@FTP EZT#FTP 4PLI@FTP $P@.#FTP 4-PI#4PFTP 4PQFTP
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ELECTRONIC TICKETING
INFO ETKTLIST INFO ETXX0 INFO ETPOS G/AIR/XX0
EZ ELECTRONIC TICKET COMMAND OPTIONS
INFO EZEOPT INFO ETKT ERR
Use the entry EZEL to issue an Electronic Ticket and a Passenger Itinerary Receipt. Response:
ITEM GROSS P 692.50A >*4I5RJD( S A/L TKT NBR E0161504119448 NET AMT PSGR NAME INVOICE 692.50 MONDESIR/P 996683 PNR
The letter E proceeding the ticket number indicates that an Electronic Ticket was issued. DESCRIPTION Basic entry (defaults to E-Ticket and issues all documents stored in A.I.R table) Issue E-Ticket with Interface Issue E-Ticket and Itinerary Receipt Issue E-Ticket, itinerary Receipt with Interface message Issue E-Ticket and Itinerary Receipt with options Issue E-Ticket, Itinerary Receipt and suppress the Invoice Number Issue E-Ticket, Separate Itinerary Receipt (per pax) Issue E-Ticket and Pocket Itinerary Receipt Issue Paper Ticket and all document in AIR Table Issue E-Ticket with Split Forms of Payment ENTRY EZ EZEI EZEL EZELI EZEL#$CA#CUA#K9 EZEL#*IX EZEL#SIEZEP EZT*
EZEL#$CA-334.00/CCAX37421234567001-80.00#CBA#N1.1 or EZEL#$CCVI4929123456780001-250.49/CCAX37421234567001-100.00#CBA#N2
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ELECTRONIC TICKET OPTIONS
HELP EZEOPT HELP FOPBSP
EZE OPTION IDENTIFIER #C #ERTK # IT
OPTION DESCRIPTION and EXAMPLE Validating Carrier #CDL Carrier Validation Override #ERTK#CSK Tour Code Check carriers INFO ETXX0 for guidelines XX = airline code # ITYY12345678 Tour Code & IT in Fare Box (fare suppressed) # ITYY12345678@IT Tour Code & Bulk in Fare Box (fare suppressed) # ITYY12345678@BT Commission #K1 Name Select #N1.2 C.A.R And Net Amount Check carriers INFO ETXX0 for guidelines XX = airline code #NNCBA/216.40 (includes tax) Check INFO ETXX0 for guidelines XX = airline code C.A.R. Value Code & Net Amount #NNC123456/VK200/302.10 Redisplay PNR after ET Form of Payment #$CA, #$CK, #$AN or # $CCVI4444333322221111N1206 Credit Card Approval Code #$*Z53721 Ticketing Record #TR2 + Name select or document instruction
#K #N #NN
#NNC #*R #$ #$*Z #TR
As many options as required may be added in any order, and must be separated by an end item (#) DESCRIPTION Validating carrier, commission, form of payment Form of payment, name select, ticket record Credit card approval code Validating carrier, form of payment, commission, redisplay PNR With customised Passenger Itinerary Receipt ENTRY EZE#CBA#K1#$CA EZE#$CA#N1.1#TR1 EZE#$*Z12345 EZE#CLH#$CK#K9#*R EZEL#CKL#V#DR#HVD#*IX#TC
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PNR UPDATES AFTER ELECTRONIC TICKET REQUEST

When a PNR is redisplayed after an Electronic Ticket has been issued, the fields indicated below are automatically updated to reflect/include information about the Electronic Ticket that was issued. Example: REDISPLAYED PNR
<partial display>
1P- 4I5RJD 1.1MONDESIR/PMS*ADT 1 UA 957Q 01NOV MO LHRJFK HK1 0900 1210 /O $ E 2 UA 956Q 11NOV TH JFKLHR HK1 1855 0655 #1/O $ E P- 1.IKM 0181 745-1900 T/WORLDSPAN TRAVEL / REF PAULINE T- 1.T/28JUL1000 1P/IKM/PM*E0161504119448 I996683 TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DH/ETA/DR
E proceeding the ticket number Electronic Acknowledgement / Authorisation received from the operating/validating carrier confirming the E-Ticket has been stored in their data base
SPECIAL NOTES 1. 2. Burst ticketing is not permitted. Refer to INFO ETKTG for further information. Use the name select option if the number of names exceeds carriers requirements. Refer to INFO ETXX0 (where XX = airline code) for further information. Segment select must be used if non-eligible itinerary segments exist in the itinerary. An EZT (for a paper ticket) entry will be required if a PNR contains non-Electronic and Electronic Eligible segments on the same carrier. Not all carriers permit Infant Electronic Tickets. Refer to individual carrier INFO pages for details. i.e. INFO ETXX0 (where XX = airline code) Boarding Passes cannot be issued in conjunction with, or after, an Electronic Ticket has been issued. Seat assignment is permitted before, or after, an Electronic Ticket is issued.
3. 4. 5. 6. 7.
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ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION
HELP ETA INFO ETA
At the time of ticketing, an Edifact message (electronic message) with all flight coupon information is sent to the carrier. The carrier will return an Electronic Ticketing Acknowledgement (ETA) to the Worldspan PNR. This is a positive acknowledgement/authorisation that the validating carrier received and stored the Electronic Ticket in their database. Entry: Response:
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.UA I 28JUL05 100020 ETR 0161504119448 - MONDESIR/PMS
Passenger Name or Settlement Authorisation Code (SAC) Ticket Number ETR indicator Time (10:00 am and 20 seconds) Date of Issue Type of Acknowledgement / Authorisation I = Original Issue / V = Void / E = Exchanged/ Reissued / RF = Refunded Validating Carrier ETA Item Number
*ETA
One ETA is added per name, per ticket. The ETAs in the PNR are suppressed and cannot be manually removed. Example: PNR WITH MULTIPLE ETA ITEMS
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.UA I 28JUL05 090821 ETR 0161504119447 - MONDESIR/PMS 2.UA V 28JUL05 091505 ETR 0161504119447 - 00162FE4439928 3.UA I 28JUL05 100020 ETR 0161504119448 - MONDESIR/PMS
V indicates the transaction has been voided SAC confirming receipt of void request
01/06
Page 2.19
SPECIAL NOTES 1. Worldspan will perform a System Cancel on the ticket number if the transmission link fails between the EZ entry being made and the receipt of the ETA. See Post Ticketing section for more details. Name changes are only permitted on VOIDED or REFUNDED Electronic Tickets. The following error response is returned if the coupons status is not void.
NAME CHANGE NOT ALLOWED-VOID OR PRINT ELECTRONIC TICKET
2.
(Printing Electronic Tickets is not available to all Worldspan locations) 3. The ETA of the voided ticket that is subsequently name changed is deleted. A new ETA will be created upon issuance of the new ticket. The ETA associated to any divided party is moved to the new PNR. When a PNR is reduced, the ETA for the name(s) being cancelled is removed from the suppressed item and placed in history with an XE History Code.
4. 5.
XE-UA I 23JAN 40112P ETR 0161234567890-DOE/JOHN R-P/ -CR-F8X/1P GS RR 27APR95 2046Z
6.
The carrier may elect to return a Settlement Authorisation Code (SAC) for void, print, exchange or refund request transactions. This acts as a confirmation number acknowledging that the specified request was received by the airline.
01/06
Page 2.20
FORM OF IDENTIFICATION FOID
HELP FOID
Some airlines require a Form Of Identification (FOID) to be entered as a Special Service Request (SSR) item before an Electronic Ticket will issue. The primary use of the FOID is for identification at check-in. If the PNR does not contain a FOID, the response to the Electronic Ticketing entry will be:
FOID REQUIRED WITH ELECTORNIC TICKET ON XX
The FOID SSR entry must include a two-letter code designating the type of identification used. Listed below are examples of two-letter codes: DESCRIPTION Credit card Drivers license Frequent flyer Passport National Identity Confirmation number or record locator Ticket number Locally defined ID number ALPHA CODES CC DL FF PP NI CN TN ID
Listed below are examples of SSR FOID formats: Description FOID using a frequent flyer number FOID using credit card information FOID using drivers license FOID using switch card information (XX = Airline code) SPECIAL NOTE 1. Not all airlines will accept the different types of two-letter codes. Refer to INFO ETXX0 (XX = Airline code) for information on individual airline guidelines and policies on FOIDs. Entry 3SSRFOIDXXHK/FFXX1234567890-1.1 3SSRFOIDXXHK/CCVI47331234567890-1.1 3SSRFOIDXXHK/DLTX9P123ABC456-1.1 3SSRFOIDXXHK/CCSW4427100000000123-1.1
01/06
Page 2.21
PAPER TICKETING
EZ PAPER TICKET COMMAND OPTIONS

Use the entry EZT to issue a Paper Ticket Response:
ITEM GROSS P 692.50A PNR >*4I5RJD( S A/L TKT NBR 0981504119348 NET AMT PSGR NAME 692.50 MONDESIR/P
INFO EZTOPT INFO EZTOPT
INVOICE
DESCRIPTION Basic entry Issue Paper Ticket Issue Paper Ticket and all document in AIR Table Issue Paper Ticket with Interface Issue Paper Ticket and Invoice Issue Paper Ticket, Itinerary, interface message Issue Paper Ticket and Invoice with options Issue Paper Ticket and Pocket Itinerary Receipt Issue Paper Ticket with Split Forms of Payment
ENTRY EZT EZT* EZTI EZTL EZTNI EZTN#$CA#CUA#K9#TC#DR EZTP
EZT#$CA-334.00/CCAX37421234567001-80.00#CBA#N1.1 or EZT#$CCVI4929123456780001-250.49/CCAX37421234567001-100.00#CBA#N2
01/06
Page 2.22
PAPER TICKET OPTIONS

EZT OPTION IDENTIFIER #C #ERTK # IT
HELP EZTOPT HELP FOP BSP

OPTION DESCRIPTION and EXAMPLE
#K #N #NN #NNC #*R #$ #$*Z #TR
Validating Carrier #CDL Carrier Validation Override #ERTK#CBA Tour Code # ITYY12345678 Tour Code & IT in Fare Box (fare suppressed) # ITYY12345678@IT Tour Code & Bulk in Fare Box (fare suppressed) # ITYY12345678@BT Commission #K1 Name Select #N1.2 C.A.R And Net Amount #NNCBA/216.40 (includes tax) C.A.R. Value Code & Net Amount #NNC123456/VK200/302.10 Redisplay PNR after ET Form of Payment #$CA, #$CK, #$AN or # $CCVI4444333322221111N1206 Credit Card Approval Code #$*Z53721 Ticketing Record #TR2 + Name select or document instruction
As many options as required may be added in any order, and must be separated by an end item (#) DESCRIPTION Validating carrier, commission, form of payment Form of payment, name select, ticket record Credit card approval code Validating carrier, form of payment, commission, redisplay PNR With customised Itinerary ENTRY EZT#CBA#K1#$CA EZT#$CA#N1.1#TR1 EZT#$*Z12345 EZT#CLH#$CK#K9#*R EZTN#CKL#V#DR#HVD#TC#RL
01/06
Page 2.23
DOCUMENT HISTORY
HELP *DH INFO *DH
When an accountable document is issued through the Worldspan system i.e. ticket or invoice, Worldspan creates a document history record for each document issued. This appears in the items suppressed field of the PNR. Example: DISPLAYED PNR
<partial display>
1P- OE2ZBW 1.1JONES/SMRS*ADT 1 IG3536W 19JUN SU LGWFLR HK1 0945 1245 /O $ 2 IG3531W 26JUN SU FLRLGW HK1 0755 0900 /O $ P- 1.IKM 020 8745-1900 T/WORLDSPAN TRAINING/ REF T- 1.T/18FEB1606 1P/IKM/SP*1919010384483 TKG FAX-AUTO PRICED FARE TYPE EX **** ITEMS SUPPRESSED ****/DH/DR Document History
SAM
DESCRIPTION Display Document history. By Item number (multiple documents, From DH display) By Specific date By passenger Name All voided items
ENTRY *DH *DH3 *DH14JAN *DH-JONES/SAM *DHV
01/06
Page 2.24
TRANSMIT TICKET NUMBERS
HELP TTN
When Electronic or Paper tickets are issued in Worldspan, Worldspan will generate a message to the carrier advising ticket number(s). The information is sent via an OSI or SSR and is stored in the Document History. SPECIAL NOTE 1. Paper tickets only; for the message to generate the carrier must be a Transmit Ticket Number (TTN) participant. DISPLAYED DOCUMENT HISTORY
Example:
<partial display>
**DOCUMENT** FOP AN ENDOR VALID MA ONLY NONREF FARE GBP180.00//GB20.00/UB10.40/XT51.30/GBP231.70 TSMILE TSMILE TSMILE TSMILE FCALC LON MA TIA MA LON XT 38.80YQ 2.00FE 4.60HU 5.90AL TTN SSR TKNA MA TTN line indicates Worldspan has generated Ticket number to the airline
DESCRIPTION Display a list of all TTN participants Specific airline TTN table (XX = Carrier Code) Transmit ticket (this entry only needs to be made when there is no TTN line in the document history after ticket issue), (XX = Carrier Code)
ENTRY KTN* KTN*XX 3TTNXX
01/06
Page 2.25
PRODUCTIVITY CREDIT MANUAL TICKET ENTRY
HELP COUPON HELP 7/U
The productivity credit manual entry is designed to record hand-written and Non-Worldspan issued documents for incentive credits. This entry is applicable to agencies located in European Union -EU- and European free trade association -EFTA- countries only. NOTE: Credits for tickets generated by Worldspan are automatically updated The manual update entry will consist of the following elements: Mandatory: 1. Function Identifier 2. Form Type Four Coupon Ticket Miscellaneous Charge Order (MCO/MPD) Prepaid ticket advice (PTA) 3. 3 digit validating airline code 4. 10 digit document number 7/U 4T MT PT 125 airline 3 numeric code e.g. British Airways 1234567890 Note: a range of sequential ticket numbers may be entered by separating the last three digits with a dash ()
Optional: 5. Name select 6. Segment select
N1.2 S2/3
Example:
(spaces shown only for clarity)
7/U 4T 125 1234567890# N1.2# S2/3 1 2 3 4 5 6
WORLDSPAN checks to ensure the document number(s) entered contains enough coupons for the segments and passengers in the PNR. Description Basic Entry Range of sequential Ticket Numbers With optional name select With optional segment select Entry 7/U4T0151234567890 7/U4T0151234567890-893 7/U4T0151234567890#N2.1 7/U4T0151234567890#S1/4
01/06
Page 2.26
Daily Documentation Logs
3.
DAILY DOCUMENTATION LOGS

Primary Daily Documentation Log Primary Daily Documentation Log entries Secondary Daily Documentation Log Other Daily Documentation Logs and Reports 3.2 3.3 3.3 3.4
01/06
Page 3.1
DAILY DOCUMENTATION LOG

The Daily Document Log (DDL) provides a means to track daily transactions in order to verify receipt of interface accounting data from branch offices and/or home location. Worldspan maintains the files for a period of up to 11 days. The DDL consists of the Primary and the Secondary display.
PRIMARY DAILY DOCUMENTATION LOG

The Primary DDL can be accessed using the following entry: Entry: Response: DD PRIMARY DAILY DOCUMENTATION LOG
9966816 PSGR NAME FISHER/DMR CLARKWELL/ FINNAMORE/ BISHOP/MMR COLEMAN/SM PETTIT/AMS
INFO DDLPRI
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 ITEM GROSS P S A/L TKT NBR NET AMT 0001 150.30A E0169010043251 150.30 0002 370.30A E0169010043252 370.30 0003 504.00A E0169010043253 504.00 0004 297.48A ERE0169010043254 297.48 0005 1357.30C 9329010043255 1237.96 0006 126.70A 2679010043256 117.16
23 SEP 05 INVOICE 000129 000130 000131
The following examples are ticket status codes which can appear in the Primary Daily Documentation Log: R ER X EX V V* XI RR = = = = = = = = Automated Paper Ticket Refund Automated Electronic Ticket Refund Paper Ticket Exchange Electronic Ticket Exchange Agent Voided Ticket (Paper & Electronic Ticket) System Void (Electronic Ticket only) Exchange reversal (Electronic Ticket only) Refund reversal
01/06
Page 3.2
PRIMARY DAILY DOCUMENTATION LOG ENTRIES
INFO DDLPRI
DESCRIPTION Display Primary DDL Passengers Name Ticket Date Passenger Name/Ticket Date Void Ticket Void Reversal (paper ticket only)
ENTRY DD DD * - MURRAY DD * 12APR DD * - MURRAY * 12APR DDV1 DDVR1
SECONDARY DAILY DOCUMENTATION LOG

The Secondary DDL can be accessed using the following entry: Entry: Response: DD*1 SECONDARY DAILY DOCUMENTATION LOG
INFO DDLSEC
WORLDSPAN TRAINING CENTRE 2 ITEM GROSS P S A/L TKT NBR 0009 150.30A E0169010043251
9966816 23 SEP 05 NET AMT PSGR NAME INVOICE 150.30 FISHER/DMR 000129
FA - 4B27JA TLI - YYY AGT-PM SID-IKM TAIR CTL NBR - 4340025276 NAME - FISHER/DMR TTL TAX 15.30 COMM AMT 13.52 FOP- AGENT NONREFUNDABLE
SPECIAL NOTE 1. If the form of payment was a credit card the approval code can be found in the secondary daily documentation.
01/06
Page 3.3
OTHER DAILY DOCUMENTATION LOGS & REPORTS
DAILY ACTIVITY REPORT

Entry: Response: DDP CURRENT DAILY ACTIVITY REPORT
S IATA 99 66816 09 DEC 05 AGT GROSS CC APRVL JG 528.40 KB 944.40 MI 266.20 421689 MI 1204.40 248209 KB 155.70 JG 278.20
HELP DDP
DAILY ACTIVITY REPORT WORLDSPAN TRAINING CENTRE 2 NBR A/L TKT NBR PNR FA 001 1259999160642 2FU6AO 002 9329999160643 M2XUQV 003 E1259999160644 M8972W 004 0169999160645 A24OF6 005 1749999160646 M358GL 006 1259999160647 M4BSP8
Tickets displayed in numerical ascending order

Credit card approval code
SPECIAL NOTE 1. Move Down (MD) or Move Up (MU) entries do not work in the Daily Activity Report display. Use the entry DDP/XX (XX = line number) to display specific line number.
STOCK CONTROL REPORT

Entry: Response: DDS CURRENT PRIMARY STOCK CONTROL REPORT
2 PNR FA 3DAZL5 NDC54S P4BH7L 67V2VI OFQUDD 32OZY8 09 DEC 05 IATA NBR LLI 9966816 000000 9966816 000000 9966816 000000 9966816 000000 9966816 000000 9966816 000000
HELP DDS
IATA AGENCY NAME 9966816 WORLDDSPAN TRAINING CENTRE NBR STOCK CNTL NBR A/L TICKET NBR 0001 0000000000 E1254695177344 0002 0000000000 E1254695177345 0003 0000000000 E1254695177367 0004 9406642755-758 2364695177343 0005 9406642759-762 1254695177346 0006 9406643763-767 2204695177347
Stock control displayed in numerical ascending order
01/06
Page 3.4
DAILY VOID REPORT

Entry: Response: DDN CURRENT DAILY VOID REPORT
HELP DDN
DAILY VOID REPORT WORLDSPAN TRAINING CENTRE REPORT DATE THURSDAY 09 ITEM GROSS P PNR FA AI 1 293.30A NXEUZG TP V 2 516.60A NMBH5E LF V 3 293.30A MXDUVN RB V 4 699.30C 3AN64S TP V 5 501.60A 3AG544 PB V
IATA 99 66816 09 DEC 04 2 LONDON GB DEC 04 VS A/L TKT NBR NET AMT VOID 2364695177287 268.46 09DEC 0474695177288 472.14 09DEC E1254695177297 273.98 09DEC 1254695177314 653.24 09DEC 1254695177320 468.14 09DEC
DAILY DOCUMENTATION LOG TOTALS

Entry: Response: DDT
HELP DDT
CURRENT DAILY DOCUMENTATION LOG TOTALS
DAILY VOID REPORT IATA 99 42302 04 AUG 05 WORLDSPAN TRAINING CENTRE 2 LONDON GB REPORT DATE THURSDAY 04 AUG 05 ITEM GROSS P PNR FA AI VS A/L TKT NBR NET AMT VOID 00001 332.40A 34UQGA PM V M1259010408617 312.45 04AUG 00002 317.90A 7QA2NL PM V M2369010408618 315.42 04AUG
01/06
Page 3.5
Post Ticketing Options
4.
POST TICKETING OPTIONS

Electronic Ticket Record (ETR) Electronic Ticket Record Template Options Coupon Status Display Ticket Data Display Electronic Ticket History Void Electronic Ticket and Paper Ticket Void Reversal Paper Ticket only Void via Coupon Status Display System Cancel Electronic Revalidation Exchange Ticket Electronic Ticket Exchange Reverse 4.2 4.4 4.7 4.8 4.11 4.12 4.13 4.14 4.15 4.17 4.18 4.27
01/06
Page 4.1
ELECTRONIC TICKET RECORD (ETR)
HELP ETR INFO ETR
Electronic Ticket Records (ETR) are stored in a separate database from the PNR. This means the ETR can be used to retrieve the Coupon Status with or without a displayed PNR. The Electronic Ticket Record is retrieved from the validating carriers Electronic Ticket database to process the Electronic Ticket, post ticketing options. There are three methods to retrieve the Electronic Ticket Record: 1. 2. 3. METHOD 1. From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item number. Entry: Response:
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 12SEP05 123755 ETR 1259010398149 - ILAND/CATHERINE 2.BA I 12SEP05 123755 ETR 1259010398150 - ILAND/GEORGEMR
From a displayed PNR using the Electronic Ticket Acknowledgement (ETA) item Number. The Electronic Ticket Record (ETR) template (with or without a displayed PNR). Using the Electronic Ticket Number (with or without a displayed PNR).
*ETA
Entry: Response:
ETR2
2U3CWR/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ) ) ) ) )
TICKET 1259010398150 ILAND/GEORGEMR CPN FROM/TO FLT DATE FBC 1 LHRCDG BA308 14APR06 YFLBA 2 CDGLHR BA307 21APR06 YFLBA
>ETR VIEW TICKET DATA ( >ETR DISPLAY HISTORY ( >ETR VOID ELECTRONIC TICKET ( >ELECTRONIC REFUND AUTHORIZATION REQUEST ( >ETR REVALIDATION (
DESCRIPTION Display ETR by ETA item number from PNR(with displayed PNR only) Display ETR by Name Select from PNR(with displayed PNR only)
ENTRY ETR1 ETR#N1.2
01/06
Page 4.2
METHOD 2. The Electronic Ticket Record (ETR) template can be used with or without a displayed PNR. Entry: Example: ETR ETR REQUEST FROM A DISPLAYED PNR
>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER (0161504119448) 2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR ( -OR- AIRLINE CONFO ( ) DATE OF FLT( ) ) ) )
3.VALIDATING AIRLINE(016) DATE OF FLIGHT ( ) LAST NAME (MONDESIR FIRST NAME (PMS A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( -OR- B. CREDIT CARD CODE ( ) NUMBER( -OR- C. TELEPHONE NUMBER ( )
) )
The indicated fields are automatically populated with information taken from the live PNR. The document number contains the most recent Electronic Ticket issued. Entry: Example: ETR ETR REQUEST WITHOUT A DISPLAYED PNR
) ) DATE OF FLT( ) ) ) ) )
>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER ( 2.VALIDATING AIRLINE( FREQUENT TRVL NBR ( -OR- AIRLINE CONFO (
3.VALIDATING AIRLINE( ) DATE OF FLIGHT ( ) LAST NAME ( FIRST NAME ( A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( -OR- B. CREDIT CARD CODE ( ) NUMBER( -OR- C. TELEPHONE NUMBER ( )
) )
Worldspan responds with a blank template because an Electronic Ticketed PNR has not been previously displayed.
01/06
Page 4.3
ETR TEMPLATE OPTIONS
HELP ETR INFO ETR
Once the ETR template is displayed, Worldspan provides 3 options to request the Coupon Status Display.
OPTION 1.
ELECTRONIC TICKET NUMBER, this is the easiest way to retrieve the Coupon Status display.
<partial display>
>ETR 1.ELECTRONIC TICKET/DOCUMENT NUMBER (1259010188307)

<enter> here when the data is complete
NOTE. 1. If the PNR is live, when the ETR entry is made, Worldspan will always select the first ETA that has not been voided (V). 2. If all Electronic Tickets have been printed or voided, the ETR template is displayed with the last Electronic Ticket number in the ETA field. OPTION 2. VALIDATING CARRIER, frequent traveller number and flight departure date, or validating carrier and airline PNR record locator.
<partial display>
2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR (1234567892 -OR- AIRLINE CONFO (
) DATE OF FLT(09JUN01) ) <enter> here when the data is complete
OR VALIDATING CARRIER and airline PNR record locator.

<partial display>
2.VALIDATING AIRLINE(016) FREQUENT TRVL NBR ( -OR- AIRLINE CONFO (4AB2NL
) DATE OF FLT( )
NOTE 1. Retrieval by airline confirmation (record locator) is not supported by all airlines.
01/06
Page 4.4
OPTION 3.
VALIDATING CARRIER , flight departure date, last name and first name (as in PNR name field) and option A. a) origin, destination and flight number
<partial display>
3.VALIDATING AIRLINE(016) DATE OF FLIGHT (09JUN01) LAST NAME (JONES ) FIRST NAME (AMR ) A. ORIGIN CITY(LHR)DESTINATION CITY(IAD) FLIGHT NBR(923 ) -OR- B. CREDIT CARD CODE ( ) NUMBER( ) -OR- C. TELEPHONE NUMBER ( )
OR VALIDATING CARRIER , flight departure date, last name and first name (as in PNR name field) and option B. b) credit card type and number
<partial display>
3.VALIDATING AIRLINE(DL ) DATE OF FLIGHT (14APR01) LAST NAME (JONES FIRST NAME (AMR A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( -OR- B. CREDIT CARD CODE (AX) NUMBER(374249635312996 -OR- C. TELEPHONE NUMBER ( )
) )
) )
<enter> here when

the data is complete
OR VALIDATING CARRIER , flight departure date, last name and first name (as in PNR name field) and option C. c) passenger telephone number, as held in the phone field which must include the pseudo city code (SID) and H, B or W)
<partial display>
3.VALIDATING AIRLINE(DL ) DATE OF FLIGHT (14APR01) LAST NAME (JONES FIRST NAME (AMR A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( -OR- B. CREDIT CARD CODE ( ) NUMBER( -OR- C. TELEPHONE NUMBER (91DQ 770 451 1905-H)
) )
) )
01/06
Page 4.5
Example: Response:
OPTION 3 COMPLETED SIMILAR NAME LIST

>ETR 0161504119449(
<enter>
ETR MONDESIR/PAULINE 956 JFKLHR 08FEB01 MONDESIR/PMS 9966186
METHOD 3. Using the Electronic Ticket Number ETR0061234567890 Display ETR by Ticket Number (with or without displayed PNR) (N.B. N1 is not permitted, the entry must include passenger number)
ADDITIONAL INFORMATION 1. 2. 3. As a general rule the ETR is secured to an agency by the IATA number. See INFO ETKTSECURITY for exceptions to this rule. Only the issuing agency or an authorised bridge or branch location may display the ETR after an Electronic Ticket has been issued. Dividing, reducing or name changes to an Electronic Ticketed PNR do not result in updates to the ETR.
01/06
Page 4.6
COUPON STATUS DISPLAY
INFO ETXX0
The Coupon Status Display (CSD) is displayed from the carriers Electronic Ticket database when any of the three methods previously mentioned on page 4.5, 4.6 & 4.9 are used to retrieve the ETR. The CSD contains the passenger's name and the current status of each flight coupon in the Electronic Ticket. A combination of the following options may be present at the bottom of each CSD: Example: View the Electronic Ticket DATA Display the Electronic Ticket History (participating carriers only) VOID an Electronic Ticket Request an Electronic REFUND (participating carriers only) Revalidation (participating carriers only) Cancel/ Reverse Exchange Transaction (participating carriers only) Cancel/ Reverse Refund Transaction (participating carriers only) COUPON STATUS DISPLAY (CSD)
TICKET 1259010188307 JONES/SMRS CPN FROM/TO FLT DATE FBC 1 LHRLAX BA283 09NOV02 MLWSXGB2 2 LAXLHR BA282 16NOV02 MLWSXGB2
MRSL5R/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ) ) ) ) )
N.B
The tab option(s) will appear in the ETR display only if the carrier supports that function.
The length of time the CSD can be displayed depends upon the coupon status. This does vary per carrier. Refer to INFO ETXX0. (where XX = airline code) The Industry Standard is: 13 MONTHS from last date of travel, where at least one segment is OPEN FOR USE. 7 DAYS from last date of travel where NO segments are OPEN FOR USE.
01/06
Page 4.7
TICKET DATA DISPLAY
INFO ETR VIEWEXPL
The Electronic Ticket Data Display contains all the information that normally prints on a paper ticket. The Ticket Data Display is divided into five sections: 1. 2. 3. 4. 5. Trip Information and Flight Coupon Data Endorsements / Fare Calculation Fare Breakdown / FOP / Tour Code Passenger Information Miscellaneous (Exchange and Agency Data) COUPON STATUS DISPLAY (CSD)
MRSL5R/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ) ) ) ) )
Position your cursor here and <enter>
Example:
TICKET 1259010188307 JONES/SMRS CPN FROM/TO FLT DATE FBC 1 LHRLAX BA283 09NOV02 MLWSXGB2 2 LAXLHR BA282 16NOV02 MLWSXGB2
>ETR VIEW TICKET DATA ( >ETR DISPLAY HISTORY ( >ETR VOID ELECTRONIC TICKET ( >ELECTRONIC REFUND AUTHORIZATION REQUEST ( >ETR REVALIDATION ( >
01/06
Page 4.8
Response:
TICKET DATA DISPLAY
(TDD)
TKT NBR: 1259010188307 NAME:JONES/SMRS ORIG/DEST: LHR/LHR NBR OF TKTS ISSUED: 1 TTL NBR OF SEGS: 02 CP N FRM/TO A/L FLT COS DATE TIME ST FBC 01-O LHR LAX BA 283 M 09NOV02 1200N OK MLWSXGB2 NV 09NOV/09NOV 02-O LAX LHR BA 282 M 16NOV02 545P OK MLWSXGB2 NV 16NOV/16NOV **ENDORSEMENT/FARE CALCULATION** ER:NON-REFUNDABLE/NO CHGS FARE CALC INDICATOR: 9 LON BA LAX 220.48BA LON 220.48NUC440.96END ROE.702998BA XT 1.70 AY17.90US2.10XA4.70XY 3.40YC4.90YQ2.00XFLAX3 **FARE BREAKDOWN/FOP/TOUR CODE** *TKT FARE DATA* BASE:GBP 310.00 TAX: GB 20.00 TAX: UB 8.40 TAX: XT 36.70 TTL:GBP 375.10 FOP:CA COMM AMT: 22.00 *AUDITOR* BASE:GBP 310.00 TAX: GB 20.00 TAX: UB 8.40 TAX: XT 36.70 TTL:GBP 375.10 S O O
**PSGR INFORMATION** NAME:JONES/SMRS FA: 1P/MRSL5R FA: 1A/ZX7F4K
**MISCELLANEOUS**
TICKETING AGT ID:PI SID:IKM DATE:19JUN02 IATA NBR:9966816 SALE INDICATOR:SITI NAME/PLACE OF ISSUE:LONDON GB WORLDSPAN TRAINING CENTRE 2 FREE BAG: PC STATISTICAL CODE:I TKT MODE INDICATION:/ >ETR DISPLAY HISTORY ( >ETR VOID ELECTRONIC TICKET ( >ELECTRONIC REFUND AUTHORIZATION REQUEST ( >ETR REVALIDATION ( ) ) ) )
01/06
Page 4.9
The status of each flight coupon is available in the Coupon Status Display and the Ticket Data Display, as shown below. COUPON STATUS from COUPON STATUS DISPLAY (CSD)
TICKET 1259010188307 JONES/SMRS CPN FROM/TO FLT DATE FBC 1 LHRLAX BA283 09NOV02 MLWSXGB2 2 LAXLHR BA282 16NOV02 MLWSXGB2 MRSL5R/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE
COUPON STATUS from TICKET DATA DISPLAY (TDD)

CP N FRM/TO A/L FLT COS DATE TIME ST FBC 01-O LHR LAX BA 283 M 09NOV02 1200N OK MLWSXGB2 NV 09NOV/09NOV 02-O LAX LHR BA 282 M 16NOV02 545P OK MLWSXGB2 NV 16NOV/16NOV S O O
The table below contains a list of STATUS options that may appear in the Coupon Status Display and the Ticket Data Display COUPON STATUS OPTIONS EXPLANATION The coupon is available for passenger airport check-in, refund, exchange, reissue, re-validated or void. The passenger has travelled on the coupon. The coupon has been refunded by the carrier or travel agent. The entire Electronic Ticket has been voided Coupon has been reissued or exchanged by the carrier or travel agent.
Operating carrier has secured coupon prior to departure. Operating carrier has determined that the coupon is no longer available for use as ticketed. The coupon may be exchanged.
CSD OPEN FOR USE USED REFUND VOID EXCHANGED UNAVAILABLE UNAVAILABLE
TDD O F R V E A/L/C/I U
01/06
Page 4.10
ELECTRONIC TICKET HISTORY
INFO ETKT HISTORY
The tab option in the Coupon Status Display indicates that the carrier participates in the ability to access the Electronic Ticket History. Example: COUPON STATUS DISPLAY (CSD)
TICKET 0069010043246 MACKLIN/LMS CPN FROM/TO FLT DATE FBC 1 ORDATL DL1111 08JUN05 LLXSL12 2 ATLLGW DL 8 08JUN05 LLXSL12 3 LGWATL DL 11 15SEP05 LLXSL12 4 ATLORD DL 16 15SEP05 LLXSL12 >ETR VIEW TICKET DATA >ETR DISPLAY HISTORY >ETR VOID ELECTRONIC TICKET >ELECTRONIC REFUND AUTHORIZATION REQUEST
MW39HU/1P/IKM 9966816 STATUS USED USED OPEN FOR USE OPEN FOR USE ( ( ( ( ) ) ) )
The Electronic Ticket history is displayed in chronological order with the most recent changes at the top. Response: DISPLAYED HISTORY
STATUS FLOWN 1P/IKM SAC 9966816 TICKET 0069010043246 MACKLIN/LMS CPN FROM/TO FLT DATE FBC 1 ORDATL DL1111 08JUN05 LLXSL12 08JUN05 2341 DL/DAP/DL FLOWN 08JUN05 2313 DL/OR1/EL BOARDED 08JUN05 2143 DL/OR1/SD CHECKED 31JAN05 0058 1P/Q0R/QC OPEN 2 ATLLGW DL 8 08JUN05 LLXSL12 09JUN05 0232 DL/DAP/CO FLOWN 09JUN05 0206 DL/ST1/U5 BOARDED 08JUN05 2143 DL/OR1/SD CHECKED 31JAN05 0058 1P/Q0R/QC OPEN 3 LGWATL DL 11 15SEP05 LLXSL12 31JAN05 0058 1P/Q0R/QC OPEN 4 ATLORD DL 16 15SEP05 LLXSL12 31JAN05 0058 1P/Q0R/QC OPEN
FLOWN
OPEN OPEN
Current coupon status Old coupon status Agent ID (blank if not available) SID generating the change GDS / Airline performing change Time change was made (local time) Date change was made
01/06
Page 4.11
VOID ELECTRONIC AND PAPER TICKET
HELP ET VOID HELP DDV
There are two methods for voiding an Electronic ticket 1. 2. Void via the Daily Documentation Log Selecting the VOID option in the Coupon Status Display (CSD)
VOID via DAILY DOCUMENTATION LOG
HELP DDV INFO DDLPRI
METHOD 1: An Electronic and Paper ticket may be voided via the Daily Documentation Log: Entry: Response : DD DAILY DOCUMENTATION LOG
SEP 01 INVOICE 000129 000130 000131
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME 0001 150.30A E0169010043251 150.30 FISHER/DMR 0002 370.30A E0169010043252 370.30 CLARKWELL/ 0003 504.00A E0169010043253 504.00 FINNAMORE/ 0004 297.48A ERE0169010043254 297.48 BISHOP/MMR 0005 1357.30C 9329010043255 1237.96 COLEMAN/SM 0006 126.70A 2679010043256 117.16 PETTIT/AMS
Entry: Response:
DDV2 ITEM
DDV2 (Electronic ticket example) CONFIRMED VOID PROCESSING

NET AMT PSGR NAME INVOICE 370.30 CLARKWELL/ 000147 - SAC 0016301D426218
GROSS P S A/L TKT NBR 370.30A V E0169010043252 APPROVAL OBTAINED - VOID PROCESSED
Entry: Response:
DDV6 ITEM GROSS P 126.70A S V
DDV6 (Paper ticket example) CONFIRMED VOID PROCESSING

A/L TKT NBR 2679010043256 NET AMT 117.16 PSGR NAME INVOICE PETTIT/AMS
SPECIAL NOTE 1. 2. When voiding an Electronic Ticket the void approval or SAC will only be transmitted when all flight segments in the Coupon Status Display reflect OPEN FOR USE. If the form of payment was a credit card, voiding an Electronic or Paper ticket does not void the credit card approval code.
01/06
Page 4.12
VOID REVERSAL ON PAPER TICKETS
HELP DDVR
The void reversal function allows an agent to reverse a void transaction made in error. This function can only be performed on the same day the void entry was made and only during the agents BSP reporting period. The void reversal entry is only applicable to paper tickets. Entry: Response : DD DAILY DOCUMENTATION LOG
SEP 01 INVOICE 000129 000130 000131
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME 0001 150.30A E0169010043251 150.30 FISHER/DMR 0002 370.30A V E0169010043252 370.30 CLARKWELL/ 0003 504.00A E0169010043253 504.00 FINNAMORE/ 0004 297.48A ERE0169010043254 297.48 BISHOP/MMR 0005 1357.30C 9329010043255 1237.96 COLEMAN/SM 0006 126.70A V 2679010043256 117.16 PETTIT/AMS
Entry: Response:
DDV6 ITEM GROSS P 126.70A S
DDVR6 (Paper ticket only) CONFIRMED VOID PROCESSING

A/L TKT NBR 2679010043256 NET AMT 117.16 PSGR NAME INVOICE PETTIT/AMS
01/06
Page 4.13
VOID via COUPON STATUS DISPLAY
HELP ETVOID
An Electronic Ticket can also be voided via the Electronic Ticket Coupon Status Display. Example: COUPON STATUS DISPLAY
LYN2JY/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE TICKET 0169010043252 CLARKWELL/ CPN FROM/TO FLT DATE FBC 1 LHRJFK UA979 05MAY01 QFW28GB1 2 JFKLHR UA976 22MAY01 QFX28GB1
>ETR VIEW TICKET DATA ( ) >ETR VOID ELECTRONIC TICKET (V) >ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
Type X or V here and <enter>
Response:
ITEM
CONFIRMED VOID PROCESSING

NET AMT PSGR NAME INVOICE 370.30 CLARKWELL/ 000147 - SAC 0016301D014093
GROSS P S A/L TKT NBR 370.30A V E0169010043252 APPROVAL OBTAINED - VOID PROCESSED
When voiding an Electronic Ticket it is not necessary to perform a void in the DDL and the CSD. When a VOID request has been processed, the DDL and the airlines Electronic Ticket database are updated to reflect that the coupons status is now VOID. SPECIAL NOTES 1. 2. Cancelling the itinerary segments in the PNR does not constitute a void. When an Electronic and Paper Ticket has been successfully voided, an attempt to void the same document will result in the following error message: ITEM/TKT NBR PREV VOIDED
3.
When an attempt to void a ticket is made outside of the BSP reporting period, Worldspan will return the following error message: CK DTE-INVLD RPRT PERIOD
4.
If the link to a carriers Electronic Ticket database is down when a void is requested, the following error response is returned: LINK TO CARRIER NOT RESPONDING - RETRY ENTRY The travel agent will be required to repeat the VOID request until the void request is processed.
5.
Void reversal is not allowed on Electronic Tickets.
01/06
Page 4.14
SYSTEM CANCEL
INFO ETKT SYSCXL
If the transmission link fails between the time the EZ entry is made and an Electronic Ticket Acknowledgement (ETA) is received from the validating carrier, Worldspan will perform a system cancel on the ticket number. Worldspan waits for a response and when 30 seconds have elapsed, a time out occurs and the following advisory message is returned.
LINK TO CARRIER NOT RESPONDING - RETRY ENTRY TICKET PENDING

Worldspan automatically processes the void for these transactions and the DDL is updated to reflect a system void was performed.
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 23 SEP 01 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 0001 150.30A V*E0169010043251 150.30 FISHER/DMR 000129 0002 370.30A E0169010043252 370.30 CLARKWELL/ 000130 0003 504.00A V E0169010043253 504.00 FINNAMORE/ 000131 0004 1357.30C 9329010043255 1237.96 COLEMAN/SM 0005 126.70A 2679010043256 117.16 PETTIT/AMS
System void
Daily Documentation Log or Coupon Status Display void
01/06
Page 4.15
SYSTEM CANCEL with CREDIT CARD APPROVAL
INFO ETKT SYSCXL
When Worldspan performs a system cancel and the form of payment was a credit card the advisory message returned will contain the credit card approval code.
LINK TO CARRIER NOT RESPONDING - RETRY ENTRY TICKET PENDING-CREDIT APPROVAL OBTAINED*76245
As the credit approval is still active, an attempt should be made to issue another Electronic Ticket. Manually include the credit card approval code from the previous transaction in the ticketing drive stream entry.
EZEL#$CCAX1234567890123P1201*Z76245#CUA#K7
The credit card approval from the failed Electronic Transaction can also be found in the secondary DDL and the DDP display. SPECIAL NOTES 1. In locations where BSP allow ATB2 stock to be used for support documents, if stock has been issued for a transaction that has been system cancelled, the subscriber must void the stock. The PNR ticketing field and document history are not updated. Worldspan will continue to send the System Cancel Message until the carrier acknowledges the cancel and/or void.
2. 3.
01/06
Page 4.16
ELECTRONIC REVALIDATION
HELP ETREVAL INFO ETREVAL
Worldspan does not validate fare rules when a revalidation is processed. It is the agents responsibility to check the fares rules prior to processing a revalidation. Not all airlines provide the ability to perform Electronic Revalidations. Below is an example of a PNR, which was ticketed for travel from Boston to Heathrow, 21st September, and the new travel date is 22nd September. The amendment(s) to the flight itinerary in the live PNR must be completed before attempting to process the revalidation. Example: COUPON STATUS DISPLAY
4F9GCR/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ) ) ) )
TICKET 1259999427003 FREEDMAN/PMR CPN FROM/TO FLT DATE FBC 1 LHRBOS BA239 19SEP04 S2 2 BOSLHR BA214 21SEP04 S2
>ETR VIEW TICKET DATA ( >ETR VOID ELECTRONIC TICKET ( >ELECTRONIC REFUND AUTHORIZATION REQUEST ( >ETR REVALIDATION (
Response:
REVALIDATION CURRENTLY VIEWING 001 OF 001 TICKET E1259999427003 FREEDMAN/PMR 4F9GCR/1P/ 9966816 CPN FROM/TO FLT DATE FBC PNR SEGMENT: >VIEW 1 LHR BOS BA239 19SEP04 S2 ( ) 2 BOS LHR BA214 21SEP04 S2 (2 ) ACTION (P) MU/MD/MT/MB P/PROCESS H/HELP E/EXIT
Type P to process and <enter>
Type PNR segment number requiring revalidation
RESPONSE:
REVALIDATION PROCESSED
The ETA is updated to reflect the flight coupon has been revalidated. Example:
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 14SEP04 171001 ETR 1259999427003 - FREEDMAN/PMR 2.BA RV 16SEP04 180034 ETR 1259999427003 - FREEDMAN/PMR
Date re-validation was processed Time re-validation was processed(local time)
01/06
Page 4.17
EXCHANGE TICKETING
The process to perform an Electronic Exchange is almost identical to a Paper Exchange transaction. The main difference is the ticket entry. The start of the entry to issue an Electronic Ticket Exchange is EZE a paper ticket exchange is EZT
PRICE PNR
HELP BSPEXCH
A ticketing record must be created in order to perform an exchange transaction. Use the pricing method Rate Desk Price to create the ticketing record. N.B. Refer to section 4 page 27, for an alternative method of pricing if all of the flight coupons are unused at the time of performing the exchange transaction. 4/R 4/X 4/S Start RATE DESK pricing Segments with transfer connections Segment Data for the new ticket - Fare Basis Codes - Validity Dates - Baggage Allowance
4/L 4/RF
Fare Calculation (ladder) for the new fare Reissue Fare Information - New Base Fare - Original or Original and New Ticketing Currencies - Taxes paid and/or unpaid (maximum 20) - Additional Collection (NOADC = no additional collection) Origin and Destination Information To store
4/OD 4/
Once the PNR has been priced, the ticket can be issued. Refer to section 4, pages 28 for ticketing commands.
01/06
Page 4.18
EVEN EXCHANGE - NO ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in the same currency as the original document. Original & exchange ticket issued in the UK, currency (GBP). Re-route, name change, schedule change, damaged ticket, full payment with an MPD, etc. 1. Start pricing 4/R 2. Transfer connections 4/X0 3. Segment details (fare basis, validity and baggage allowance) 4/S1/2SBD#A#*20K 4. Fare construction (linear format) 4/L- LON BA PAR 205.55 BA LON 205.54 NUC411.09 END ROE.615424 BA
5. Reissued Fare 4/RFGBP253.00#EVGBP#XGB10.00PD#XUB7.30PD#XQX4.90PD#ANOADC

Additional Collection (no additional) Original Taxes (PD=paid) Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare
6. Origin and Destination 4/ODLONLON 7. Store new ticketing record 4/
01/06
Page 4.19
EVEN EXCHANGE - NO ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in a different currency from the original document. Original ticket issued in Germany, currency (EUR). Exchange ticket issued in the UK, currency (GBP). Re-route, schedule change, damaged ticket, etc. 1. Start pricing 4/R 2. Transfer connections 4/X0 3. Segment details (fare basis, validity and baggage allowance) 4/S1/2SBBRT#NV/31DEC#*20K 4. Fare construction (linear format) 4/L-FRA BA LHR 352.90 BA FRA 352.89 NUC705.79 END ROE1.7923 5. Reissued Fare 4/RFEUR428.00#EVEURGBP#XDE8.00PD#XRA20.00PD#ANOADC
Additional Collection (no additional) Original Taxes in EUR (PD=paid) New Ticketing Currency Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare
6. Origin and Destination 4/ODFRAFRA 7. Store new ticketing record 4/
01/06
Page 4.20
UNEVEN EXCHANGE - ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in the same currency as the original document. Original & exchange ticket issued in the UK, currency (GBP). Re-route, upgrade, part payment using an MPD, etc. 1. Start pricing 4/R 2. Transfer connections 4/X0 3. Segment details 4/S1/2B2#*2PC (fare basis, validity and baggage allowance)
4. Fare construction (linear format) 4/L-LON BA NYC Q4.87 685.70AA LON Q4.87 685.70NUC1381.14END ROE.615424 END 5. Reissued Fare (spaces shown are for clarity only) 4/RFGBP850.00#EVGBP#XGB20.00PD#XXF1.90JFK3 #A GBP501.90A
Additional Collection + unpaid taxes
New Tax Additional Original Tax (PD=paid) collection Original Ticketing Currency indicator Base Fare (new fare excluding applicable taxes) Reissued Fare
6. Origin and Destination 4/ODLONLON
7. Store new ticketing record 4/
01/06
Page 4.21
UNEVEN EXCHANGE - ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in a different currency from the original document. Original ticket issued in New York, currency (USD). Exchange ticket issued in the UK, currency (GBP). Re-route, Upgrade, etc. 1. Start pricing 4/R 2. Transfer connections 4/X2/4 3. Segment details (fare basis, validity and baggage allowance) 4/S1YUA#NV/1JUL#*2PC**2/3Y#*2PC 4. Fare construction (linear format) 4/LNYC UA LAX 1052.09UA LON Q5.00 2286.00UA NYC Q5.00 1452.00 NUC 4800.09END ROE1.00UA
Reissued Fare 5. 4/RFUSD4800.00#EVUSDGBP#XYC5.00PD#XXY6.00#AGBP145.00A

Additional collection + unpaid taxes New taxes in GBP Original Taxes in USD (PD=paid) New Ticketing Currency Original Ticketing Currency Base Fare (new fare excluding applicable taxes) Reissued Fare
6. Origin and Destination 4/ODNYCNYC
7. Store new ticketing record 4/
01/06
Page 4.22
EVEN or UNEVEN EXCHANGE - QUICK STEPS

Example: Passenger has not started his/her journey. Re-route, name change, schedule change, damaged ticket, full/part payment with MPD, upgrade, etc. 1. Auto price PNR for new entire journey 4P* 2. Open ticketing record (created in step 1) 4/@R 3. Change the fare construction line - this can be copied from the displayed ticket record (4*) created using the Auto Price entry above - do not include XT tax breakdown 4/L- ADT- LON SK STO 77.25 SK LON 77.24 NUC154.49END ROE.64081SK 4. Change the fare data line for: EVEN EXCHANGE 4/RF-ADT-GBP99.00#EVGBP#XGB10.00PD#XUB7.30PD#ANOADC
Additional collection Original Taxes (PD=paid) Original Ticketing Currency Base Fare (new fare excluding applicable taxes) PTC (mandatory) Reissued Fare
UNEVEN EXCHANGE 4/RF-ADT-GBP850.00#EVGBP#XGB20.00PD#XXF1.90JFK3PD#AGBP500.00A

Additional Collection + unpaid taxes
Original Taxes (PD=paid) Original Ticketing Currency Base Fare (new fare excluding applicable taxes) PTC (mandatory) Reissued Fare
5. Origin and Destination 4/ODLONLON 6. Store new ticketing record 4/
01/06
Page 4.23
EXCHANGE TICKETING EXAMPLES
HELP BSPEXCH
Once your PNR has been priced the ticket can be issued. The ticketing command must include the following information: a) b) New Form of Payment Type of Exchange: EE = Even Exchange IE = Uneven Exchange Exchange Document Information: T = Ticket (paper or electronic, 14 digits including check digit) M = MPD - Multi-Purpose Document or MCO - Miscellaneous Charges Order (14 digits including check digit) O = Other e.g. voucher (2-14 alpha/numeric characters) Substitute the check digit with the letter X instead if unavailable. Original Issue Information (Date including year, city and IATA number seven digit) Original Document Number (if not first reissue) Original Form Of Payment (if original Form Of Payment is Agent Non Ref, this will show as CASH in the Electronic Ticket Record (ETR) )
c)
d) e) f)
Ticketing examples: 1. Even Exchange with Itinerary Receipt EZEL#$CK*EET1256527845751X*A/OILON07JAN059124252/O$CK#CBA

Original FOP Original Issue (place, date & 7 digit IATA number) Uplifted/Removed Flight Coupons Check Digit Exchange Document Number Type of Exchange Document Type of Exchange (EE = Even / IE = Uneven) New Form of Payment (same as original for Even Exchange) Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory)
01/06
Page 4.24
2. Uneven Exchange with Interface EZEI#$CA* IET0754578838914X*4/OIGLA13JUL059122311/O$CCVI#CIB#K7

Original FOP (include credit card type only) Original Issue (place, date & 7 digit IATA number) Uplifted/Removed Flight Coupons Check Digit Exchange Document Number Type of Exchange Document Type of Exchange (EE = Even / IE = Uneven) New Form of Payment (same as original for Even Exchange) Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory)
3. Even Exchange - Exchange Document MPD (full payment with MPD) EZELI#$AN*EEM0571284328189X*A/OIMAN20MAY059129542/O$CA#CAF
Original FOP Type of Exchange Document (M=MPD or MCO) Even Exchange
4. Uneven Exchange - Exchange Document MPD (part payment with MPD) EZELI#$AN*IEM0571284328189X*A/OIMAN20MAY059129542/O$CA#CAF#K7
Original FOP Type of Exchange Document (M=MPD or MCO) Uneven Exchange
5. Even Exchange with Multiple Exchange Documents

EZEL#$CK*EET2209377257208X*2/EEM2209329587891X*A /OILON19APR059124371/O$CK#CLH
Type of Exchange Document (M=MPD or MCO) Even Exchange Type of Exchange Document (T=Ticket) Even Exchange
01/06
Page 4.25
6. Uneven Exchange with Conjunction Tickets EZEI#$CA*IET0812844662288X*34-289/OILON4OCT059123456/O$CK#CQF#K7
Coupons Conjunction 3&4 ticket
7. Uneven Exchange and Original Document Number (not 1st reissue)

EZEI#$CA*IET0812844662320X*A/ODT0819027592047X/OILON4OCT059123456/O$CK#CQF#K7
Type of Original Document (T=Ticket) Original Document Uneven Exchange
SPECIAL NOTES 1. 2. 3. 4. 5. 6. A Bridge/Branch must exist for exchange transactions to be performed by anyone other than the original issuing office. An Electronic Ticket shall only be exchanged/re-issued by the issuing agent or an accredited branch location of the same agent. Ticket numbers must be in logical sequence between 2 and 4 contiguous numbers (e.g. 999-002). Check digit and coupon number do not need to be added to the last conjunctive ticket number. A maximum of 4 conjunction tickets can be shown in the entry. Up to 3 document numbers may be used in one entry, separated with slashes, but only 2 of the 3 document numbers will print on the ticket.
01/06
Page 4.26
ELECTRONIC TICKET EXCHANGE REVERSE
HELP ETEXCHREV INFO ETEXCHREV
Worldspan provides the ability for agencies to undo or cancel/reverse exchange Electronic Ticket transactions as long as the request is made on the same day as the original transaction and the validating carrier and reporting settlement plan supports the reversal functionality. At present there are only three airlines that support the Electronic Ticket reversal functionality. American Airlines AA America west airlines HP Continental airlines CO An Electronic Ticket exchange reversal can be processed via the DDL or via the Electronic Ticket Coupon Status Display.
ELECTRONIC TICKET EXCHANGE REVERSAL via DDL DISPLAY
HELP DDV INFO DDLPRI
Example:

9966816 12 APR 05 NET AMT PSGR NAME INVOICE 542.17 SMITH 542.17 SMITH 0.00 SMITH
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 ITEM GROSS P S A/L TKT NBR 000001 578.50A RRE0019010384699 000002 578.50A RRE0019010384699 000003 0.00A EXE0019010384701 ***** END OF REPORT *****
Entry: Response:
ITEM
DDER3 CONFIRMED EXCHANGE REVERSAL

NET AMT PSGR NAME INVOICE 0.00 SMITH - SAC C0013DO62HCFK0
GROSS P S A/L TKT NBR 0.00A XIE0019010384701 APPROVAL OBTAINED - EXCHG REVERSAL
Response / Example: DAILY DOCUMENTATION LOG

DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 ITEM GROSS P S A/L TKT NBR 000001 578.50A RRE0019010384699 000002 578.50A RRE0019010384699 000003 0.00A XIE0019010384701 9966816 12 APR 05 NET AMT PSGR NAME INVOICE 542.17 SMITH 542.17 SMITH 0.00 SMITH
DESCRIPTION Exchange cancel/reverse DDL item number Ticket number Ticket number and IATA number
ENTRY DDER10 DDER0011234567890 DDER0011234567890*1234567
01/06
Page 4.27
ELECTRONIC TICKET EXCHANGE REVERSAL via COUPON STATUS DISPLAY
Example:

NDWY77/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ( ) ( ) ( ) (X) ( )
Type X and <enter>
TICKET 0019010384699 JONES/SMRS CPN FROM/TO FLT DATE FBC 1 LHRMIA AA57 19SEP05 SJNCGB5 2 MIALHR AA56 26SEP05 SJNCGB5
>ETR VIEW TICKET DATA >ETR VOID ELECTRONIC TICKET >ELECTRONIC REFUND AUTHORIZATION REQUEST >CANCEL/REVERSE EXCHANGE TRANSACTION >CANCEL/REVERSE REFUND TRANSACTION
Response:
ITEM
CONFIRMED EXCHANGE REVERSAL

NET AMT PSGR NAME INVOICE 0.00 SMITH - SAC C0013DO62HCFK0
GROSS P S A/L TKT NBR 0.00A XIE0019010384701 APPROVAL OBTAINED - EXCHG REVERSAL
It is not necessary to perform an Electronic Ticket exchange reversal in the DDL and the CSD. SPECIAL NOTES 1. 2. A DDL must be displayed prior to making the exchange reverse entry. If the old ticket is paper and the new ticket is Electronic the exchange reversal is not allowed. If the old ticket is electronic and the new ticket is paper the exchange reversal is allowed. The coupon status in the DDL must have a status of EX or the reversal is not allowed. Multiple reversals can occur on a ticket within the same day time period. Other document updates reflecting cancel/reversal include: - Electronic Ticket Authorization/Acknowledgement (ETA). See INFO ETA - Daily Documentation Log (DDL). See INFO DDLPRI - Daily Activity Report (DDP). See INFO DDP - Daily Void Report (DDN). See INFO DDN - Documentation History. For Electronic Exchange reversals the code EXREV appears after the document field and before the form of payment field. It contains the time stamp of the reversal the time stamp appears only on the new issue ticket. See INFO DH FULL The coupon status of all coupons in the ETR must be Oopen for use or Aairport control.
3. 4. 5.
6.
01/06
Page 4.28
ATB2 Gap Reports
5.
ATB2 GAP REPORTS

ATB2 Stock Numbers GAPS 5.2 5.18
01/06
Page 5.1
ATB2 Gap Reports
ATB2 STOCK NUMBERS
What is a pending item? A pending item is where the action of appending a Stock Control Number (SCN) to a ticket number has not been fully processed. The printer should read the magnetic stripe and send the SCN to the host to marry-up with the ticket number. This is then added to the DDS log. When this doesnt happen, the status of the SCN is referred to as pending. A pending item must be updated (DDSU) with the correct amount of coupons before it can be voided or refunded. Any pending items remaining will inhibit an agency from ticketing the following day. Pending items will appear in the DD display directly after the item number. What to do with a pending item Examples for the following types of pending items are shown in this manual: 1. All coupons print, the ticket has two flight coupons 2. Not all coupons print, the ticket has two flight coupons 3. Not all coupons print, the ticket has two flight coupons and further tickets are issued before the pending item is cleared
01/06
Page 5.2
ATB2 Gap Reports
ATB2 STOCK NUMBERS
Example 1 All coupons print, the ticket has two flight coupons Pending ticket number Agent coupon SCN 1st & 2nd flight coupon SCNs Passenger receipt SCN 0854673747571 7414674908 7414674909-910 7414674911
Where all appropriate coupons print successfully but the DDS indicates PENDING the record should be updated manually using DDSU functionality (BSP ATB2 Stock Control Report updates). See INFO DDSU. The example below illustrates how a pending item appears in the Daily Document Log and subsequently, in the Stock Control Report. Display Daily Documentation Log Response:
ITEM
000001 000002 000003 000004 000005P 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A
DD
GROSS P
A/L TKT NBR
0854673747567 0854673747568 0854673747569 0854673747570 0854673747571
1097.00 2955.12 2955.12 2841.46 2841.46
NET AMT
CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR
PSGR NAME
177182 177182 177740 177197 177182
INVOICE
The 'P' indicates a 'pending' item Display Stock Control Report Response:
ATB STOCK CONTROL IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/LTICKET NBR 00001 PENDING 0854673747571 00002 7414674884-889 0854673747567 00003 7414674890-895 0854673747568 00004 7414674896-901 0854673747569 00005 7414674902-907 0854673747570 TABLE PNR FA 4F4W9O 4F4W9O 4F4W9O M95ABZ L4EREE IATA NBR 9907260 9907260 9907260 9907260 9907260 20 MAR 04 LLI 177182 177182 177182 177740 177197
DDS
Pending items always appear at the top of the stock control report. Other items are listed in ascending numerical order by SCNs.
01/06
Page 5.3
ATB2 Gap Reports
ATB2 STOCK NUMBERS

Display Secondary Stock Control Report (This is not a mandatory step) Response:
ATB STOCK CONTROL TABLE IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR C A/L TICKET NBR PNR FA 00001 PENDING 0854673747571 4F4W90 0000000000 A PENDING T PENDING F PENDING P ***** END OF REPORT ***** 20 MAR 04 LLI 177182
DDS*1 where 1 = item number
IATA NBR 9907260 9907260 9907260 9907260 9907260
If coupons have been successfully issued, the DDSU functionality should be used to update SCNs for the pending transaction. It results in coupons being reported to BSP via the reporting tape. To update SCN Response:
9907260 20 MAR 2004 >VIEW NBR STOCK CNTL NBR C A/L TICKET NBR PNR FA IATA NBR INVOICE 00001 PENDING 0854673747571 4F4W90 9907260 177182 SCN 00000000000 A - AUDIT 9907260 SCN(PENDING T - AGENT 9907260 SCN(PENDING ) F - FLIGHT 9907260 SCN(PENDING ) P - PASSENGER 9907260 SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SELECT MD-SCROLL/U-UPDATE/B-BIN CHANGE/E-EXIT ( ) WORLDSPAN TRAVEL
DDSU*1 where 1 = item number
The example above indicates that the SCNs for the agent, flight coupon(s) and passenger coupon are pending.
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Update coupons with SCNs SPECIAL NOTES A stock control number comprises 14 digits as follows; Digits 01-03 IATA control number Digits 04-13 the stock control number Digit 14 SCN check digit
PASSENGER TICKET AND BAGGAGE CHECK

SUBJECT TO CONDITIONS OF CONTRACT ISSUED BY ISS AGENT ID./ PLACE OF ISSUE NAME OF PASSENGER (NOT TRANSFERABLE) X/O X/O FROM TO
92
BSP-UK
DATE OF ISSUE CARRIER IDENT. ISS. AGENT IDENT. BOOK AGT. ID.
IISI
ISO NAME OF PASSENGER ISS OFFICE CODE
FARE BASIS CARRIER FLIGHT REVALIDATION CLASS DATE TIME
TOUR CODE
FCI X/O X/O FROM TO
STATUS NOTVALID BEFORE NOT VALID AFTER
ENDORSEMENTS/RESTRICTIONS PNR CODE ORIGINAL ISSUE FARE CALCULATION GATE BOARDING TIME SEAT SMOKE ISSUED IN EXCHANGE FOR PNR CODE CARRIER FLIGHT CONJ. TKT.NO. REVALIDATION CLASS DATE TIME
FARE TAX
EQUIV FARE PAID PCS CK. WT.
FORM OF PAYMENT UNCK WT. CPN AIRLINE SEQ. NO. ALLOW PCS CK. WT. CK UNCK WT.
ADDITIONAL SEAT INFORMATION PCS CK. WT. UNCK. WT.SEQ. NO. PCS CK. WT. UNCK. WT.
TAX STOCK CONTROL NUMBER TX TAX TOTAL FORM AND SERIAL NUMBER
BAGGAGE ID NR.
78900000030155
Do not mark or write in the white area above
CPN
AIRLINE
FORM AND SERIAL NUMBER
CK
Stock Control Number 1. Tab to parenthesis for the agent coupon and enter the stock control number (including the check digit) i.e. digits 04-14 2. Tab to parenthesis for the flight coupon(s) and enter the stock control number(s) as follows: i. For a single flight coupon enter the SCN plus check digit ii. For multiple flight coupons, enter the SCN/check digit of the first coupon, followed by a dash, followed by the last three digits of the last flight coupon omitting the check digit of the last coupon e.g. 12345678905-894 3. Tab to parenthesis for the passenger coupon and enter SCN/check digit. Example:
9907260
MANUALLY COMPLETED TEMPLATE

WORLDSPAN TRAVEL 20 MAR 2004 >VIEW PNR FA IATA NBR INVOICE 4F4W90 9907260 00000000 9907260 9907260 9907260 9907260
NBR STOCK CNTL NBR C A/L TICKET NBR 00001 PENDING 0854673747571 SCN 00000000000 A - AUDIT SCN(74146749084 T - AGENT SCN(74146749095-910) F - FLIGHT SCN(74146749110 )P - PASSENGER SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SELECT MD-SCROLL/U-UPDATE/B-BIN CHANGE/E-EXIT (
Tab to the command line and type U (to update) and enter. The message UPDATE COMPLETE returns to show a successful transaction.
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ATB2 STOCK NUMBERS

Display the DDL to make sure the P has disappeared. Display Daily Documentation Log Response:
ITEM 000001 000002 000003 000004 000005 GROSS P 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A S A/L TKT NBR 0854673747567 0854673747568 0854673747569 0854673747570 0854673747571 NET AMT 1097.00 2955.12 2955.12 2841.46 2841.46 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR INVOICE 177182 177182 177740 177197 177182
DD
No 'pending' item displayed Display Stock Control Report Response:

ATB STOCK CONTROL TABLE IATA AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/LTICKET NBR PNR FA 00001 7414674884-889 0854673747567 4F4W9O 00002 7414674890-895 0854673747568 4F4W9O 00003 7414674896-901 0854673747569 M95ABZ 00004 7414674902-907 0854673747570 L4EREE 00005 7414674908-911 0854673747571 4F4W9O 20 MAR 04 LLI 177182 177182 177740 177197 177182
DDS
IATA NBR 9907260 9907260 9907260 9907260 9907260
Pending items have now been cleared. Hand the tickets to the client.
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ATB2 STOCK NUMBERS

What to do with a pending item Example 2 Not all coupons print, the ticket has two flight coupons If the ticket did not successfully print but Worldspan returned ticket numbers to the PNR, we have to perform the void ticket function after the DDSU update. Where only some of the coupons print successfully the DDS will indicate PENDING Pending ticket number Agent coupon SCN (printed) 1st flight coupon SCN (printed) 2nd flight coupon (did not print) Passenger receipt (did not print) 0854673747571 7414674908 7414674909
For the coupons that did not print, blank coupons will need to be retrieved from the printer to be able to update this transaction. The next 2 blank coupons to be retrieved from the printer: 7414674910-911
The example below illustrates how a pending item appears in the Daily Document Log and subsequently, in the Stock Control Report. . Display Daily Documentation Log Response:
ITEM 000001 000002 000003 000004 000005P GROSS P S 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A A/L TKT NBR 0854673747567 0854673747568 0854673747569 0854673747570 0854673747571 NET AMT 1097.00 2955.12 2955.12 2841.46 2841.46 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR INVOICE 177182 177182 177740 177197 177182
DD
IATA 9907260 NBR 00001 00002 00003 00004 00005 ATB STOCK CONTROL TABLE AGENCY NAME WORLDSPAN TRAVEL STOCK CNTL NBR A/LTICKET NBR PNR FA PENDING 0854673747571 4F4W9O 7414674884-889 0854673747567 4F4W9O 7414674890-895 0854673747568 4F4W9O 7414674896-901 0854673747569 M95ABZ 7414674902-907 0854673747570 L4EREE 20 MAR 04 LLI 177182 177182 177182 177740 177197
DDS
IATA NBR 9907260 9907260 9907260 9907260 9907260
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ATB2 STOCK NUMBERS

To update SCN Response:
The example above indicates that the SCNs for the agent, flight coupon(s) and passenger coupon are pending. Example:
9907260
MANUALLY COMPLETED TEMPLATE:

WORLDSPAN TRAVEL 20 MAR 2004 >VIEW IATA NBR INVOICE 9907260 177182 9907260 9907260 9907260 9907260
NBR STOCK CNTL NBR C A/L TICKET NBR PNR FA 00001 PENDING 0854673747571 4F4W90 SCN 00000000000 A - AUDIT SCN(74146749084 T - AGENT SCN(74146749095-910) F - FLIGHT SCN(74146749110 ) P - PASSENGER SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SELECT MD-SCROLL/U-UPDATE/B-BIN CHANGE/E-EXIT ( )
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ATB2 STOCK NUMBERS

Display the DDL to make sure the P has disappeared. Once the DDSU has been manually updated the ticket must be voided in the DDL. Display Daily Documentation Log Response:
DD
No 'pending' item displayed Void the ticket number from the DDL display: Response:
DDV5(5 = item number)
Display Stock Control Report Response:

ATB STOCK CONTROL TABLE IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/LTICKET NBR PNR FA 00001 7414674884-889 0854673747567 4F4W9O 00002 7414674890-895 0854673747568 4F4W9O 00003 7414674896-901 0854673747569 M95ABZ 00004 7414674902-907 0854673747570 L4EREE 00005 7414674908-911 0854673747571 4F4W9O
DDS
20 MAR 04 IATA NBR LLI 9907260 177182 9907260 177182 9907260 177740 9907260 177197 9907260 177182
Pending item have now been cleared. Contact the helpdesk to trouble shoot printer problem before continuing to issue any further tickets.
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ATB2 STOCK NUMBERS

What to do with a pending item Example 3 Not all coupons print, the ticket has two flight coupons and further tickets were issued before the pending item is cleared If the ticket did not successfully print but Worldspan returned ticket numbers to the PNR, we have to perform the void ticket function after the DDSU update. Where only some of the coupons print successfully the DDS will indicate PENDING Pending ticket number Agent coupon SCN 1st flight coupon SCN 2nd flight coupon Passenger receipt (printed) (printed) (did not print) (did not print) 0854673747571 7414674908 7414674909
Another ticket was issued successfully, before the pending item was cleared 0854673747572 Ticket number 7414674910-915 SCN numbers To clear the previous pending item the next 4 blank coupons will need to be retrieved from the printer. 7414674916 Agent coupon SCN (blank coupon) 2 flight coupons SCN (blank coupon) 7414674917-18 Passenger receipt SCN (blank coupon) 7414674919 The example below illustrates how a pending item appears in the Daily Document Log and subsequently, in the Stock Control Report. . DD Display Daily Documentation Log Response:
ITEM 000001 000002 000003 000004 000005P 000006 GROSS P 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A 2841.46A S A/L TKT NBR 0854673747567 0854673747568 0854673747569 0854673747570 0854673747571 0854673747572 NET AMT 1097.00 2955.12 2955.12 2841.46 2841.46 2841.46 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR BERLAND/AR INVOICE 177182 177182 177740 177197 177182 606444
ATB STOCK CONTROL TABLE IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/LTICKET NBR 00001 PENDING 0854673747571 00002 7414674884-889 0854673747567 4F4W9O 00003 7414674890-895 0854673747568 00004 7414674896-901 0854673747569 M95ABZ 00005 7414674902-907 0854673747570 00006 7414674910-915 0854673747572 20 MAR 04 IATA NBR 9907260 9907260 177182 4F4W9O 9907260 9907260 177740 L4EREE 9907260 MGUOLN 9907260 PNR FA 4F4W9O
DDS
LLI 177182 177182 177197 606444
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ATB2 STOCK NUMBERS

To update SCN Response:
The example above indicates that the SCNs for the agent, flight coupon(s) and passenger coupon are pending. Example:
9907260
MANUALLY COMPLETED TEMPLATE:

WORLDSPAN TRAVEL 20 MAR 2004 >VIEW IATA NBR INVOICE 9907260 00000000 9907260 9907260 9907260 9907260
NBR STOCK CNTL NBR C A/L TICKET NBR PNR FA 00001 PENDING 0854673747571 4F4W90 SCN 00000000000 A - AUDIT SCN(74146749165 T - AGENT SCN(74146749176-918) F - FLIGHT SCN(74146749191 )P - PASSENGER SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SCN( ) V - VOID/MAG FAILURE SELECT MD-SCROLL/U-UPDATE/B-BIN CHANGE/E-EXIT ( )
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ATB2 STOCK NUMBERS

Display the DDL to make sure the P has disappeared. Once the DDSU has been manually updated the ticket must be voided in the DDL. Display Daily Documentation Log Response:
ITEM 000001 000002 000003 000004 000005 000006 GROSS P 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A 2841.46A S A/L TKT NBR 0854673747567 0854673747568 0854673747569 0854673747570 0854673747571 0854673747572 NET AMT 1097.00 2955.12 2955.12 2841.46 2841.46 2841.46 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR BERLAND/AR INVOICE 177182 177182 177740 177197 177182 606444
DD
No 'pending' item displayed Void the ticket number in the DDL display Response:
ITEM 000001 000002 000003 000004 000005 000006 GROSS P 1097.00A 2955.12A 2955.12A 2841.46A 2841.46A 2841.46A S A/L TKT NBR 0854673747567 0854673747568 0854673747569 0854673747570 0854673747571 0854673747572 NET AMT 1097.00 2955.12 2955.12 2841.46 2841.46 2841.46 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR BERLAND/AR INVOICE 177182 177182 177740 177197 177182 606444
DDV5(5 = item number)
Display Stock Control Report Response:

ATB STOCK CONTROL TABLE IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/L TICKET NBR PNR FA 00001 7414674884-889 0854673747567 4F4W9O 00002 7414674890-895 0854673747568 4F4W9O 00003 7414674896-901 0854673747569 M95ABZ 00004 7414674902-907 0854673747570 L4EREE 00005 7414674910-915 0854673747572 MGUOLN 00006 7414674916-919 0854673747571 4F4W9O
DDS
IATA NBR 9907260 9907260 9907260 9907260 9907260 9907260
20 MAR 04 LLI 177182 177182 177740 177197 606444 177182
Pending item have now been cleared.
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ATB2 STOCK NUMBERS

For the two coupons that printed from the original ticket 0854673747571 these will be sent to the ATB Stock Gap Report. To display the Gap report use the entry DDG Entry: Response:
IATA 9907260 NBR 000001 ATB STOCK GAP REPORT AGENCY NAME WORLDSPAN TRAVEL 20 MAR 2004 STOCK CNTL NBR / RANGE VALID OPTIONS 7414674908-909 DDSU/DDVS
DDG
ILLUSTRATION ONLY These coupons will also need to be voided but this time using the DDVS manual update formats. Manually update SCN table with Missing SCN DDVS/74146749084-909
Check digit is mandatory for the first SCN, NO check digit for the last SCN number
Display Stock Control Report after updates Response:

ATB STOCK CONTROL TABLE IATA - AGENCY NAME 9907260 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/LTICKET NBR PNR FA 00001 7414674884-889 0854673747567 4F4W9O 00002 7414674890-895 0854673747568 4F4W9O 00003 7414674896-901 0854673747569 M95ABZ 00004 7414674902-907 0854673747570 L4EREE 00005 7414674908-909 000 VOID 00006 7414674910-915 0854673747572 MGUOLN 00007 7414674916-919 0854673747571 4F4W9O
DDS
IATA NBR 9907260 9907260 9907260 9907260 9907260 9907260
20 MAR 04 LLI 177182 177182 177740 177197 606444 177182
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ATB2 STOCK NUMBERS
FAILED ITEMS
What is a failed item? Where the printer encounters a magstripe encoding error or other printer failure, it will abort the print process. This is referred to as an Error 5 condition. This can also include the situation where the link between the host print manager and printer is lost. Detailed below is a high-level overview of an Error 5 condition or failed transaction: Ticketing aborts due to a printer failure Printer returns message with Error 5 condition to advise that printing is aborted with the printer tag 'ERR5' System will not update DDS unless it has received all the SCNs for the transaction. A FAILED indicator will be displayed in the primary and secondary DDS. DDSU on a failed item is not allowed. The only action allowed on a failed item is DDV (void). F indicator will be displayed in the Daily Document Log for failed items. Failed items from the previous day will inhibit ticketing.
Examples for the following types of failed items are shown in this manual: 1. 2. 3. 4. No coupons print Coupons jam in printer Some coupons print The link between the host print manager and the printer is lost
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ATB2 STOCK NUMBERS

The example below illustrates how a failed item appears in the Daily Document Log and subsequently, in the Stock Control Report. Entry: Response:
DAILY DOCUMENTATION LOG WORLDSPAN TRAVEL ITEM GROSS P S A/L TKT NBR NET AMT 000001 1097.00A 2204673749433 1097.00 000002 2955.12A V 0374673749434 2955.12 000003 2955.12A 0374673749435 2955.12 000004 2841.46A 0374673749436 2841.46 000005 2841.46A 0374673749437 2841.46 000006 2841.46A 0374673749438 2841.46 000007 3473.53A 2204673749439 3473.53 000008 3473.53A 2204673749440 3473.53 000009F 2949.61A 0374673749441 2949.61 000010 1806.58A 2204673749442 1806.58 2021234 PSGR NAME CSIZMADIA/ AKAR/ARNAU AKAR/ARNAU THENOT/ERI THENOT/MAR BERLAND/AR ROGOSKY/MO BALLU/ISAB PEREIRA/CE BOUKOUTI/F 14 JUN 04 INVOICE 608044 171890 171890 170831 170831 170831 607562 607562 177054 179862
DD
ILLUSTRATION ONLY The F on item 9 indicates a failed item or Error 5 condition Entry: Response: DDS
ATB STOCK CONTROL TABLE IATA - AGENCY NAME 2021234 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/L TICKET NBR PNR FA 00001 PENDING 0854673747571 4F4W9O 00002 FAILED 0854673747566 4DVY7R 00003 PENDING 0854673747576 4F96GR 00004 7414674884-889 0854673747567 4F4W9O 00005 7414674890-895 0854673747568 4F4W9O 00006 7414674896-901 0854673747569 M95ABZ 00007 7414674902-907 0854673747570 L4EREE 00008 7414674908-913 0854673747572 MGUOLN 00009 7414674914-917 1604673747573 3QJZ85 00010 7414674918-921 1604673747574 MCJGAO 00011 7414674922-925 1604673747575 MBWXS4
01 JUN 04 IATA NBR LLI 2021234 177182 2021234 177182 2021234 177182 2021234 177182 2021234 177182 2021234 177740 2021234 177197 2021234 606444 2021234 177897 2021234 177893 2021234 177893
ILLUSTRATION ONLY As the above example illustrates, a failed item appears on line 2 of the DDS display. What to do with a failed item Example 1 No coupons print 1. Open printer and check for any jams. Assuming there are none. Close the printer. 2. Check the DD log item will show as failed DDV9 (9 = item number) 3. Void the ticket number in the DDL display Contact helpdesk to trouble shoot printer problem before continuing to issue any further tickets.
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ATB2 STOCK NUMBERS

What to do with a failed item Example 2 Coupons jam in printer 1. Open printer, look for jammed coupons and remove. Note, this will create a gap in the range of stock control numbers. 2. Check the DD log item will show as failed 3. Void the ticket number in the DDL display, e.g. DDV3 Contact helpdesk to trouble shoot printer problem before continuing to issue any further tickets. 4. Once tickets have printed, the SCNs from the spoiled coupons should be identified from the ATB Stock Gap Report using DDG formatting 5. Display ATB Stock Gap Report DDG Entry: Response:
ATB STOCK GAP REPORT IATA AGENCY NAME 2021234 WORLDSPAN TRAVEL NBR STOCK CNTL NBR / RANGE 000001 7410993478-483 000002 7410993509-514 000003 7410993531 000004 7410993999 17 MAY 04 VALID OPTIONS DDSU/DDVS DDSU/DDVS DDSU/DDVS DDSU/DDVS/DDGOK
ILLUSTRATION ONLY The Gap Report will indicate which options may be applicable for gap reconciliation under the heading VALID OPTIONS. All gaps may be reconciled via DDSU or DDVS. Only gaps meeting certain other specific criteria will be eligible for override via DDGOK. This eligibility does not imply that the use of DDGOK is the best option but should alert the agent that the override may be used, if applicable to their situation (for a full explanation and examples of DDGOK refer to Overview of Gaps. 6. Update the ATB2 Stock Control Table by voiding the SCNs using DDVS formatting Note: -This functionality results in coupons being reported to BSP as voided stock and should only be used where no pending transactions remain. In other words, clear all pending items first. Examples: Update Stock Control Report with a single SCN DDVS/55511122113
Check digit Is mandatory
Update Stock Control Report with a range of SCNs
DDVS/55511122113-217
Check digit is mandatory for the first SCN, NO check digit for the last SCN number
7. Spoiled coupons should be returned to BSP as normal
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ATB2 STOCK NUMBERS

What to do with a failed item Example 3 Some coupons print This scenario assumes that three coupons successfully print 1. Retrieve printed coupons from ticket output bin 2. Check the DD log item will show as failed 3. Void the ticket number in the DDL display, e.g. DDV3 Contact helpdesk to trouble shoot printer problem before continuing to issue any further tickets. 4. Once tickets are printed, display the ATB Stock Gap Report using DDG 5. Void the SCNs using DDVS formats 6. Spoiled coupons should be returned to BSP as normal What to do with a failed item Example 4 The link between the host print manager and the printer is lost 1. Check the DD log item will show as failed 2. Void the ticket number in the DDL display, e.g. DDV3 Contact helpdesk to trouble shoot printer problem before continuing to issue any further tickets. 3. Once tickets have printed, display the ATB Stock Gap Report using DDG 4. Void the SCNs using DDVS formats 5. Spoiled coupons should be returned to BSP as normal
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ATB2 Gap Reports
GAPS
Overview of gaps SCNs are unique per coupon and are always used in sequential ascending order. A gap can be defined as a hole or skip in the sequence of SCNs generated daily and displayed on the agencys Stock Control Report (DDS). Exceptions The system can detect a gap in SCN sequence except when outside the range from lowest to highest, within a day. Gap Report Entry: Response:
IATA 2021234 NBR 000001 000002 000003 000004 ATB STOCK GAP REPORT AGENCY NAME WORLDSPAN TRAVEL 17 MAY 04 STOCK CNTL NBR / RANGE VALID OPTIONS 7410993478-483 DDSU/DDVS 7410993509-514 DDSU/DDVS 7410993531 DDSU/DDVS 7410993999 DDSU/DDVS/DDGOK
DDG
ILLUSTRATION ONLY The gap Report will indicate which options may be applicable for gap reconciliation under VALID OPTIONS. All gaps may be reconciled via DDSU and DDVS but only gaps which meet the criteria will be eligible for override via DDGOK. This eligibility does not imply that the use of DDGOK is the best option but should alert the agent that the override may be used, if applicable to their situation. System Responses 1) If an agent tries to void a pending or failed item when a gap exists, the system response will be SCN GAP - USE DDG. Once all gaps are corrected, the agent will be able to void ticket(s) if needed. 2) If an agent makes the DDG entry and no gaps exist, the system response will be NO SCN GAP EXISTS.
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GAPS
Stock Control Number Reconciliation Agents are provided three ways to reconcile gaps: a) Stock Control Report Updates (DDSU) If coupons have been successfully issued, the DDSU functionality should be used to update SCNs for pending transactions in the ATB2 Stock Control Report (DDS).
NOTE: The DDSU functionality results in coupons being reported to BSP via reporting tape. b) SCN Updates to DDS (DDVS) The DDVS functionality should be used to update the Stock Control Report (DDS) with spoiled SCNs.
NOTE: The DDVS functionality results in coupons being reported to BSP as voided stock and should only be used if no pending transactions remain. c) SCN Override Eligibility (DDGOK) This enables agents to reconcile gaps without generating a message to BSP via reporting tape. Based on the assumption that tickets may be spoiled, the system will arbitrarily assume a gap exists if the criteria below are met: the last SCN used in a box is either 997, 998 or 999 the first SCN used in the next box is either 000, 001 or 002 the gap contains either 999 or 000
If these requirements are not met, the gap must be reconciled with DDSU or DDVS, as applicable. The example that follows, illustrates how the Stock Control Report (DDS) will appear after the DDGOK functionality has been used to override a gap:
ATB STOCK CONTROL TABLE IATA - AGENCY NAME 2021234 WORLDSPAN TRAVEL NBR STOCK CNTL NBR A/L TICKET NBR PNR FA 00001 0000139995-999 1084673749832 5QE2IA 00002 0000140000-002 000 DDGOK 00003 0000140003-007 0854673749834 5QE2IA 00004 0000140008-013 0854673749835 4MILON 00005 0000140014-017 0754673749836 4MILON 00006 0000140018-024 0144673749838 7XQSOZ 00007 0000140025-031 0144673749840 7XMSOP 00008 0000140032-038 0144673749841 7XMSIA
13 JUN 04 IATA NBR INVOICE 2021234 00183087 0000000 00000000 2021234 00183131 2021234 00182976 2021234 00182974 2021234 00183051 2021234 00183069 2021234 00183066
ILLUSTRATION ONLY
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ATB2 Gap Reports
GAPS
Override of single gap The following gap report shows a single gap on line 1 that occurs within the range of the first three coupons (000-002) of a box of stock, which meets the override criteria: Entry: DDG Response:
ATB STOCK GAP REPORT IATA AGENCY NAME 2021234 WORLDSPAN TRAVEL NBR STOCK CNTL NBR / RANGE 000001 7410993000 000002 7410993056-57 17 MAY 04
VALID OPTIONS DDSU/DDVS/DDGOK DDSU/DDVS
ILLUSTRATION ONLY Since the gap falls within the mini-range of 000-002 with the first coupon (000) of the box being spoiled, the override entry will allow the agent to reconcile a single gap with the entry below: Entry: Note: Response: DDGOK/7410993000 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
Although a gap appears on line 2 of the gap Report, it does not meet the criteria required for gap override, therefore is not eligible for override via DDGOK. The range of SCNs shown on line 2 can only be reconciled via DDVS or DDSU. Gap Override with SCN Range The following gap report shows two gaps, both of which meet the criteria for override via DDGOK: Entry: DDG Response:
IATA 2021234 NBR 000001 000002 ATB STOCK GAP REPORT AGENCY NAME WORLDSPAN TRAVEL STOCK CNTL NBR / RANGE VALID OPTIONS 7410993998-999 DDSU/DDVS/DDGOK 7410994000-001 DDSU/DDVS/DDGOK 17 MAY 04
ILLUSTRATION ONLY
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GAPS
7410993998-999 Last coupon: Next coupon: box overlap? ---------------->
997 000 yes DDGOK allowed
Entry: Note: Response:

7410994000-001 Last coupon: Next coupon: box overlap?
DDGOK/7410993998-999 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
---------------->
999 002 yes
DDGOK allowed
Entry: Note: Response:
DDGOK/7410994000-001 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
Gap Override with IATA number The following entries enable agents to override a gap with the IATA number if the criteria for the gap override are met: Entry: Note: Response: DDGOK/7410666000*2024321 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
Gap Override with Date Gap override reconciliation is allowed based on voiding period. The following entry allows the use of the date in the override, as long as required criteria are met. Entry: Note: Response: DDGOK/7410999799*19JUN Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
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ATB2 Gap Reports
GAPS
Gap Override Combinations Agents are provided with many options that may be combined to override gaps. Options can be used in any order but require the use of an asterisk (*) as a separator between each option: Entry: Note: Response: Entry: Note: Response: Entry: Note: Response: Entry: Note: Response: Gap Override Exceptions In the examples below, the criteria are not met, therefore these gaps are not eligible for reconciliation via the override entry:
7410993997-998 Last coupon: Next coupon: box overlap? ----------------> 7410994001-002 Last coupon: Next coupon: box overlap? ----------------> 996 999 no DDGOK not allowed
DDGOK/7410993000*2025678*03FEB Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED DDGOK/7410691499*06NOV*2029876 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED DDGOK/7410691400-401*06NOV Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED DDGOK/7410998998-999*2023355 Check digits are not allowed with this entry. GAP OVERRIDE COMPLETED
000 003 No DDGOK not allowed
Gap Override System Responses a) b) Once a gap is successfully reconciled via the override entry (DDGOK), the system response will be GAP OVERRIDE COMPLETED. If a gap does not meet the criteria for the override entry (DDGOK), the system response will be DDGOK NOT ALLOWED.
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ATB2 Gap Reports
GAPS
Gap Override In Error The system will allow reconciliation of gaps via DDVS and DDSU if the override entry (DDGOK) is used prematurely to override gaps. This will allow the agent to properly void or update coupons that may have been reconciled via the DDGOK entry, in error. Recap of System Responses a) If an agent tries to void a pending or failed item when a gap exists, the system response will be SCN GAP - USE DDG. Once all gaps are corrected, the agent will be able to void ticket(s) if needed. b) The system response that a gap override has been successful will be GAP OVERRIDE COMPLETED. This will indicate to the user that the gap has been successfully reconciled via the DDGOK entry. c) NO SCN GAP EXISTS will be displayed after the DDG entry is made to view the gap Report, if there are no gaps. d) If a gap is not eligible for override (via DDGOK), the system response will be DDGOK NOT ALLOWED. ERROR RESPONSES SYSTEM RESPONSES
SCN GAP - USE DDG GAP OVERRIDE COMPLETED NO SCN GAP EXISTS DDGOK NOT ALLOWED TICKET FAILED USE DDV OR DDVS EXPLANATION OF RESPONSE A GAP EXISTS IN SCNs. DISPLAY GAP REPORT /DDG/ AND RECONCILE GAPS GAP SUCCESSFULLY RECONCILED VIA OVERRIDE /DDGOK/ GAP REPORT / DDG/ NOT NECESSARY SINCE NO GAP EXISTS EXISTING GAP NOT ELIGIBLE FOR OVERRIDE UNABLE TO DDSU ON FAILED ITEM - USE DDVS
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ATB2 Gap Reports
GAPS
SPECIAL NOTES 1. The system will detect a gap in SCN sequence except before the lowest and after the highest SCN used at the point of comparison. There must be a lower and higher value for the system to detect a gap. 2. The system will recognise a gap with the first and last three coupons of each box of ATB2 ticket stock, if the required criteria are met. 3. Gaps are detected based on a range of tickets issued within a particular day. 4. An override entry has been implemented to enable subscribers to override a systemdetected gap, if the required criteria are met. 5. Gap reconciliation is allowed based on voiding period. 6. A box of ATB2 ticket stock consists of 1000 tickets with a numeric range of 000-999. Boxes of ticket stock are always used in ascending order. 7. The system will arbitrarily assume a gap exists and allow override of the gap if all the following criteria are met. a. the last SCN used in a box is either 997, 998 or 999 b. the first SCN used in the next box is either 000, 001 or 002 c. the gap contains either 999 or 000 8. The system will allow reconciliation of gaps via DDSU, DDVS if the override entry (DDGOK) is used prematurely to override gaps. 9. Once gaps are corrected via DDSU, DDVS or DDGOK (where applicable) the agent will be able to void tickets as needed. 10. Agents will receive an error message if an effort is made to DDV a pending item when a gap exists in SCNs. 11. The system will not distinguish between a change of ticket stock and a printer change. 12. When an Error 5 condition occurs, failed items will be shown on the Stock Control Report (DDS) as 'FAILED' 13. Failed items from the previous day will inhibit ticketing. Format Information Sources Display primary/secondary DDS Display ATB Stock Gap Report Update DDL/DDS for failed items ATB2 stock control report updates
HELP DDS HELP DDG/HELP DDGOK HELP DDVS
INFO DDS INFO DDG/INFO DDGOK INFO DDVS INFO DDSU
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Page 5.24
Other Document Types
6.
OTHER DOCUMENT TYPES

Document Distribution Template Assign Invoice Number Template Issue a Customised Itinerary Issue a Customised Itinerary/Invoice Itinerary & Itinerary / Invoice options Issue a Customised Pocket Itinerary Pocket Itinerary Options Duplicate Invoice/Itinerary 6.2 6.3 6.4 6.4 6.6 6.7 6.8 6.9
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Page 6.1
INFO 4G#ML
Each CRT (work station) that is designated for issuing itineraries, itinerary/invoice and pocket itinerary documents must be associated to a printer. Worldspan will be responsible for the initial completion of each agencys CRT/Printer Association. If changes are required after the original association these can be made by the agency. An FA duty code is required to perform CRT/Printer association if it is being conducted on site at the agency location. Use the entry BTC/FA ( = 4 digit user code and initials) to add an FA duty code to an existing user sine. Entry: Response / Example: 4G#ML <partial display>
4G#ML PRINTER ASSOCIATION MASK FOR 9937062 001 TYP OPT PTR IATA CRTS LLI(LN (DDD502 (9937062(DDD512 (DDD516 (DDD518 (DDD51B (DDD51D (DDD522 (DDD523 (DDD528 (DDD52B (DDD533 (DDD536 (DDD53A (DDD53B ( (
ENTER HERE WHEN COMPLETE (
LNIATA of each of the CRTs to be associated to the printer AGENCY IATA number where printer resides (automatically inserted if not entered) PRINTER ADDRESS for itinerary and itinerary/invoice
ITINERARY/INVOICE OPTION IDENTIFIERS some of the accepted identifiers are (L) Invoice or credit memo / (N) Itinerary / (LL) Two invoice documents (NN) two itinerary documents (P) Pocket itinerary (R) Refund documents TYPE OF ASSOCIATION: LLI (Laymans Language Itinerary) When all data is present place your cursor here and <enter>
The template will redisplay with the words UPDATE COMPLETE Response / Example: ENTER HERE WHEN COMPLETE (UPDATE COMPLETE > <partial display>
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Page 6.2
ASSIGN INVOICE NUMBER TEMPLATE
HELP 4GI
Worldspan can if required assign invoice numbers to an Itinerary/Invoice. When an Itinerary/Invoice command is made and invoice numbers have not been assigned, the following error response is received Assign Log Invoice Number. To assign Itinerary/Invoice numbers, display the template and enter the required number. Displays Assign Invoice Number template Example:
display>
4GI
<partial
COMPLETED TEMPLATE
LONDON GB (
4GI IATA 9937062/CRT 36F52B WORLDSPAN SERVICES LTD PRT D IATA TKT TYPE DATE INV NBR 4FCA02 9937062 R LLI (000001X
Enter 6 numbers with an X for the check digit Position cursor here then <enter>
It is not mandatory to assign Invoice numbers in the itinerary/invoice template. The #*IX option can be added to the itinerary/invoice drive stream entry, i.e. EZL#*IX this will override the error response.
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Page 6.3
ISSUE A CUSTOMISED ITINERARY & ITINERARY/INVOICE CLIENT DELIVERY / BILLING ADDRESS HELP 5-CD HELP 5-CB INFO 5-CD INFO 5-CB
The Client Delivery address fields (5-CD) in a PNR prints on the left hand side of a Worldspan itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery. The Client Billing address fields (5-CB) in a PNR prints on the left hand side of a Worldspan itinerary & itinerary/Invoice document. A maximum of 6 lines with 32 characters per line are allowed for the Client Delivery. If both the Client Delivery & the Client Billing fields are present in the PNR, then the Client Delivery will print on the left hand side and the Client Billing will print on the right hand side. DESCRIPTION Client Delivery ENTRY 5-CD MRS S JONES 5-CD 9 HALDANE ROAD 5-CD LONDON 5-CD N14 6AP 5-CB AXIS HOUSE 5-CB 242 BATH ROAD 5-CB HAYES 5-CB MIDDLESEX UB3 5AY
Client Billing
ITINERARY & ITINERARY/INVOICE REMARKS
HELP 5RM-
Itinerary remarks in a PNR print on itinerary and itinerary/invoice documents. Non segment associated remarks print at the bottom of the document and segment associated remarks print directly after the specified segments. An unlimited number of lines are permitted with a maximum of 66 characters per line. DESCRIPTION Non segment associated Itinerary remark Itinerary segment associated remark CONFIRMED Itinerary name associated Itinerary name/segment associated ENTRY 5RMHAVE A PLEASANT TRIP 5S1/4*RM SPECIAL MEAL 5N1.0*RM-HAVE A NICE TRIP 5S2N3*RM-HAVE A NICE TRIP
Non segment associated Itinerary/Invoice remark 5IRHAVE A NICE TIME Itinerary/Invoice segment associated remark 5S4*IR HAVE A NICE TRIP Itinerary/Invoice name associated 5N2.0*IR-HAVE A NICE TRIP Itinerary/Invoice name/segment associated 5S3N4*IR-HAVE A NICE TRIP
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Page 6.4
ISSUE A CUSTOMISED ITNERARY & ITINERARY/INVOICE
HELP EZNOPT HELP EZLOPT
DESCRIPTION Itinerary with no headers, Worldspan locator, @C1#V terminal numbers, airline locator agent reference, delete closing statement and intermediate stops no headers
ENTRY EZN # RL # TC # DR # A SAM #
EZL # RL # TC # DR # A SAM # Itinerary/Invoice with no headers, Worldspan @C1#V locator, terminal numbers, airline locator, agent reference, delete closing statement and intermediate stops no headers
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Page 6.5
ITINERARY AND ITINERARY/INVOICE OPTIONS
HELP EZNOPT HELP EZLOPT
EZN and EZL OPTION IDENTIFIER #A #BK #BV/BVD #DR #HV/HVD #IR #N #*P #RL #RM #TC #V #WL #@C5 #*IX #*IXXXXXX #X$
OPTION DESCRIPTION Agent #ASARAH Booking Agent #BKMARK Blank Form or Blank Form with Decode Airline Positive Acknowledgement (Direct Response) Customised Header or Customised Header with Decode Print Invoice Remarks Name Select #N1.2 Print Names with Ticket Numbers Print Record Locator Print Itinerary Remarks Terminal Information (NUMBERS) Print Intermediate Stops (Via Points) Print All Waitlisted Segments Insert Own Closing Statement #@C5 Special Offers Out Now Suppress Invoice number Specify manual invoice number (min/max 6 numbers) XXXXXX = invoice number Suppress credit card number from the document
As many options as required can be added in any order, but must be separated by an end item (#).
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Page 6.6
ISSUE A CUSTOMISED POCKET ITINERARY POCKET ITINERARY REMARKS HELP 5PKINFO 5PK-
Pocket itinerary remarks in a PNR print on the pocket itinerary document. Non segment associated remarks print at the bottom of the document and segment related remarks print directly after the specified segments. An unlimited number of lines are permitted with a maximum of 60 characters per line. DESCRIPTION
Non segment associated remark line Name associated Segment associated WATERLOO Segment and name associated
ENTRY
5PK-RECONFIRM RESERVATION WITH AIRLINE 5N1.2*PK- ROOM UPGRADE CONFIRMED 5S3*PK-PICK UP EUROSTAR TKTS AT 5S2N2.1*PK- SPECIAL MEAL CONFIRMED
ISSUE A WORLDSPAN POCKET ITNERARY WITH OPTIONS
HELP EZPOPT INFO EZPOPT
DESCRIPTION
Itinerary with Worldspan locator, terminal numbers, airline locator, agent reference and intermediate stops
ENTRY
EZP # RL # TC # DR # A SAM #V
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Page 6.7
POCKET ITINERARY OPTIONS
HELP EZPOPT INFO EZPOPT

OPTION DESCRIPTION
EZP OPTION IDENTIFIER #A #BK #DR #N #RL #TC #V #WL #@C5
Agent #ASARAH Booking Agent #BKMARK Airline Positive Acknowledgement (Direct Response) Name Select #N1.2 Print Record Locator Terminal Information (NUMBERS) Print Intermediate Stops (Via Points) Print All Waitlisted Segments
Insert Own Closing Statement #@C5 Special Offers Out Now As many options as required can be added in any order, but must be separated by an end item (#). SPECIAL NOTES 1. A maximum of 99 active segments will print 2. A maximum of 18 lines will print on each pocket itinerary card 3. The 5-CD, 5-CB and the 5/ address fields do not print on pocket itineraries
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Page 6.8
DUPLICATE ITINERARY / INVOICE
INFO DUPG
When original Invoices, Itinerary receipts or Credit memo documents are created, an unformatted copy is written out to a duplicate file. The duplicate file containing the invoice copies, are indexed from the Document History. Copies are retained in the file for the life of the PNR. Agents have the ability to issue a duplicate document if the document is shown in the Document History and the corresponding record associated to it can be found. To obtain an invoice listing, the current entries to display Document History are used. In order to issue a duplicate document by Document History item number, the Document History index must be displayed first. To issue a duplicate document, a template is displayed with printer and FastMail addresses auto-filled. Only one duplicate document may be requested per template display. The duplicate document template can be displayed using either the DH item number, or the specific invoice number.
DUPLICATE ITINERARY TEMPLATE ENTRIES
HELP DUPR
DESCRIPTION Specific Invoice Number Specific DH Item Number (document history index must be displayed) DH item No. with override printer address
ENTRY DUP*I123567 DUP*DH587 DUP*DH4/OP-742803
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Page 6.9
DUPLICATE ITINERARY TEMPLATE

Response / Example:
INFO DUPTEMPEX
DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR
1P-2BBUDW DUPLICATE INVOICE REQUEST ##VIEW 20NOV0905 1P/91P/CE I123457 JONES/K*ADT DUP ( ) TYPE #P# PRINTER #123456# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) DUP ( ) TYPE (F) BR- (123456AB ) CR- ( ) TERMS ( ) ADDR (8168915321 ) DUP ( ) TYPE (I) BR- ( ) CR- (123DE) TERMS ( ) ADDR (KATHY.JONES@WORLDSPAN.COM ) -----------------------------------------------------------( ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB)>
Terms and conditions requested language indicator (applicable with fax deliveries) FastMail Customer Reference Number Formatter to be used in production of document (valid only with printer) Blank default, fixed line position, BV blank variable length, BVD blank variable with decoder line at bottom, HV header variable length, HVD - header variable with decoder line at bottom FastMail Billing Reference Number Delivery method type code, (F)ax, (I)nternet, (P)rinter (Worldspan printer only) Full length Worldspan printers that the CRT is associated to in the 4G#ML template FAX number or e-mail delivery address (only applicable if agent is subscribed to FastMail) Action code to initiate duplicate process. Only one DUP field can be selected Document History index line
SPECIAL NOTES 1. A maximum of four delivery options will be displayed on the first screen when retrieving the template. If more than four addresses are built for the template, it will be indicated by the presence of the word MORE on the dash line. When printers are moved in to the fields, they will be surrounded by hashes ## instead of parentheses ( ). This means the agent is unable to modify the TYPE, PRINTER, and the FORMATTER fields. Fax/Mail addresses will auto-fill if the relevant fields are present in the PNR.
2.
3.
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Page 6.10
INFO DUPTEMPEX
Entry : Response:
*DH DUP*DH1 DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR. PNR DOES NOT CONTAIN FAX/MAIL ADDRESS FIELDS
1P-2FSD46 DUPLICATE INVOICE REQUEST >VIEW 07AUG1227 1P/IKM/PI I000408 JONES/SMRS*ADT DUP ( ) TYPE #P# PRINTER #828204# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------( ) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >
Formatter to be used in production of Document. HVD header variable with decoder line at bottom Delivery method type code, (F)ax, (I)nternet, (P)rinter (Worldspan only) Full length Worldspan printers that CRT is associated to in the 4G#ML template Action code to initiate duplicate process. Only one DUP field can be selected Document History index line
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Page 6.11
INFO DUPTEMPEX
Entry: Example :
*DH DUP*DH1 DUPLICATE ITINERARY TEMPLATE FROM A LIVE PNR. PNR DOES NOT CONTAIN FAX/MAIL ADDRESS FIELDS
1P-2FSD46 DUPLICATE INVOICE REQUEST >VIEW 07AUG1227 1P/IKM/PI I000408 JONES/SMRS*ADT DUP (X) TYPE #P# PRINTER #828204# FORMATTER CODE #HVD# DUP ( ) TYPE ( ) BR- ( ) CR- ( ) TERMS ( ) ADDR ( ) -------------------------------------------------------------(P) P-PROCESS E-EXIT H-HELP M-MU/MD/MT/MB >
Formatter code will be auto-filled by the programs based on the stored formatter used to produce the original document Printer address will be auto-filled by the programs and no changes will be accepted from the agent Type P, when present, will be auto-filled by the programs and cannot be changed by the agent Type X here, determines delivery method-Only one DUP field can be selected Type P to process and <enter>
Response:
DUPLICATE DOCUMENT REQUEST INITIATED
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Page 6.12
DUPLICATE ITINERARY - LINEAR ENTRY

Duplicate Itinerary/Invoice/Credit Memo linear entry explanation Entry: Field DUPR/ /P/IN/DF/OP/BR/CR/T-
INFO DUPREX
DUPR /P-YE7BD4/IN-000409/DP-828204 Explanation Mandatory Yes or No The action code to initiate the request. YES PNR/Record locator. YES, unless the PNR is active The Invoice Number YES Delivery method with the delivery YES, unless the /OP- field is used address /DF-Fax /DI-Internet /DPPrinter Over-ride Printer NO FastMail Billing reference code NO FastMail Customer reference code NO Terms and Conditions Document NO/Applicable with fax deliveries only
SPECIAL NOTES: 1. 2. 3. 4. The linear entry can be made with or without a displayed PNR. Only one /BR- /CR- /T- can exist per DUPR entry. The /P- option is not required if the PNR is already displayed. The CRT must be associated to the 4G#ML template and to the printer address that is used in the linear entry, unless the /OP- override printer field is used . The override printer may be used to send a duplicate document to a hardcopy printer or to a bridge/branch location. The /OP- option cannot be used with /DF-/DI-/DP- options. The fields may be entered in any order following the DUPR/ action code.
5. 6.
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Page 6.13
Refunds
7.
REFUNDS
Check Fare Rules Automated Electronic Ticket Refunds Examples of Electronic Ticket Refunds Electronic Refund Electronic Ticket Refund Reverse Electronic Ticket Refund Reverse via Daily Documentation Log Electronic Ticket Refund Reverse via Coupon Status Display Automated Paper Ticket Refunds Paper Refund Notice Examples Refund Notice Copy Options Reprint Refund Notices Print Refund Reports Auto Fill Refund Templates Reverse of Paper Refund 7.2 7.4 7.6 7.7 7.26 7.26 7.27 7.28 7.32 7.34 7.41 7.41 7.42 7.49
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Page 7.1
Refunds
CHECK FARE RULES
Worldspan does not validate fare rules when a refund is processed. It is the agents responsibility to check the fares rules prior to processing a refund. There are several useful methods to check fare rules prior to processing a refund.
FARE RULES FOR CURRENT FARES
HELP RULES
DESCRIPTION Mini rule from line 3 of a fares display - Penalties only Mini rule assumes todays date/ fare basis/ airline code - Penalty only - Multiple rule categories (max 5)
ENTRY 4F.R3 4F.R1#PEN 4FLONPAR*NEUNBA-BA 4FLONPAR*NEUNBA-BA#PEN 4FLONPAR*NEUNBA-BA#PEN/ADV
FARE RULES FROM A PRICED ITINERARY
HELP FARE RULES
Fare rules can also be accessed from a priced itinerary. One of the following pricing entries must be made to obtain the applicable fare before the pricing rule entries (4PR) will work. DESCRIPTION Priced as booked Lowest available fare Lowest potential fare ENTRY 4P 4PLF@ 4PLFQ@
Once the applicable fare is displayed on the screen any one of the following entries will access the fare rules. DESCRIPTION Display full rules for fare component 1 in a PNR - Specify PTC (PNR contains multiple PTCs) ENTRY 4PR-1 4PRPCNN-1
Display specific rule category for fare 4PR-1@PEN component 1 in a PNR - Specify PTC (PNR contains multiple PTCs) 4PRPCNN-1@PEN - Multiple rule categories (max 5) 4PRPADT-1@PEN/ADV
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Page 7.2
Refunds
HISTORICAL FARES DISPLAY
INFO 4FHIST
If the fare is no longer in the Worldspan fares display, agents can access an historical fares display. ATPCO automated past date fares and rules can be accessed for up to thirteen months from the current day. This is only applicable to ATPCO carriers. DESCRIPTION ENTRY
4F LON IAD 15JUN0201JUL02-UA Display historical fares display (15JUN02 = ticket date / 01JUL02 = travel date) 4FLONIAD15JUN0201JUL02-UA*B14L77N - With a fare basis code Special Note 1. To display an historical fares display in Worldspan, the following items are mandatory: Routing, travel date, year, ticketing date and airline code.
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Page 7.3
Refunds
AUTOMATED ELECTRONIC TICKET REFUND
HELP REFBSP INFO REFXX INFO REFXXETKT XX=country code
The tab option in the Coupon Status Display indicates that the carrier participates in the ability to process Electronic Refunds.
Example:

4IEGGL/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ) ) ) ) )
Type X or R here and <enter>
TICKET 1259010217521 JONES/AMR CPN FROM/TO FLT DATE FBC 1 LHRCDG BA302 12JUN03 CFLBA 2 CDGLHR BA305 18JUN03 CFLBA
Response:
REFUND TEMPLATE
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 1259010217521 JONES/AMR
DATE OF ISSUE 29NOV02 4IEGGL/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 436.00 FARE:( ) AMT:( ) FARE USED ( ) TAX: GB 10.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 14.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 468.80 TTL:( ) AMT: 10.00 RN(2) ADDL DATA (X) ACTION ( ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
ADDL DATA Place an /X/ in the parentheses to update information in the additional template field RN The number of refund notice documents to print. The default is 2 COMMISION RECALLED Value of recalled commission (AMT for specific amount PCT for a percentage value) FARE USED Fare amount for the used coupons excluding taxes PENALTY FOR REFUND Penalty amount
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Page 7.4
Refunds
-OR-
Example:
NEED REA PRINTER
ERROR MESSAGE
This response is generated when there is no CRT/Printer Association for Refund Exchange Authorisation in the document distribution template. Contact your local Help Desk for assistance. The CRT performing the Refund must be associated to the REA option in the Air Table. i.e. 4G#ME. Special Note 1. For some BSP locations, tickets cannot be refunded on the same day of issue, they must be voided.
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Page 7.5
Refunds
EXAMPLES OF ELECTRONIC TICKET REFUNDS

Electronic Ticket refunds can be processed for Published, IT/BT and Net remit Fares and can be either Full Refund or Partial Refund transactions. Examples for the following types of refunds are shown in this manual: Published / IT / BT fares 1. 2. 3. 4. 5. 6. 7. Full refund on unused ticket Full refund on unused ticket Partial refund on unused non-refundable ticket Partial refund on used ticket Partial refund on used ticket Partial refund on used ticket Partial refund on used ticket with split FOP Type of refund No penalty for refund Penalty for refund Taxes are refundable No penalty for refund Penalty for refund No penalty for refund with XT/XF taxes No penalty for refund with XT/XF taxes Type of refund No penalty for refund Penalty for refund Taxes are refundable No penalty for refund With penalty for refund
Net remit fares 1. 2. 3. 4. 5. Full refund on unused ticket Full refund on unused ticket Partial refund on unused non-refundable ticket Partial refund on used ticket Partial refund on used ticket
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Page 7.6
Refunds
ELECTRONIC REFUND
INFO REFXX INFO REFXXETKT XX=country code
No calculations are necessary when requesting a full refund, simply type F and enter on the action line, complete the additional data template and the process is complete. PUBLISHED / IT / BT FARE EXAMPLES 1 7 Example 1: REFUND FULL REFUND / UNUSED TICKET / NO PENALTY FOR
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 1259010217521 JONES/AMR
DATE OF ISSUE 29NOV02 4IEGGL/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 436.00 FARE:( ) AMT:( ) FARE USED ( ) TAX: GB 10.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 14.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 468.80 TTL:( ) AMT: 10.00 RN(2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type F and <enter> Update information in the Additional Data Template
Response / Example:
ADDITIONAL DATA TEMPLATE

***ADDITIONAL DATA *** >VIEW NET (N * Y/N
ORIG FOP CA AMOUNT GBP 468.80 DOMESTIC (N * Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Type C to confirm and <enter> Amount will auto fill from previous template
Complete applicable fields within the Additional Data Template
Response:
REFUND PROCESSED
COMPLETED FULL REFUND
The ETA is updated to reflect that the flight coupon has been refunded. Example: *ETA
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.BA I 29NOV02 102432 ETR 1259010217521 - JONES/AMR 2.BA RF 08JAN03 102757 ETR 1259010217521 125EGD611TB1T
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Refunds
INFO REFXXTEMP XX=country code
Example:

***ADDITIONAL DATA *** >VIEW NET ( * Y/N (d)
ORIG FOP CA (a) AMOUNT GBP 468.80 (b) DOMESTIC ( * Y/N (c) ORIG FOP2 (e) AMOUNT2 TOUR CODE (f) (g) ORIG ISSUE DOC (h) NET FARE AMT ( )(i) SELLING FARE AMT (j) A/L AUTHORITY (.........................) (k) REFUND PENALTY (l) COMM EARNED (m) CUSTOMER FILE REF (n) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP (o) THE NET FIELD IS A MANDATORY FIELD>
Explanations of fields:
(a) ORIG FOP*** (b) AMOUNT*** (c) DOMESTIC (d) NET (e) ORIG FOP2*** (f) AMOUNT2*** (g) TOUR CODE (h) ORIG ISS DOC*** (i) NET FARE AMT (j) SELLING FARE AMT (k) A/L AUTHORITY (l) REFUND PENALTY Form of payment from original ticket Three letter currency code and currency value Y for wholly domestic travel, otherwise, N . i.e. LONMAN Y for a Net transaction, otherwise, N The second form of payment for a document issued with two forms of payment The amount for the ORIG FOP 2 field As shown on the ticket (mandatory if the Net Field contains Y) The validating carrier code, the 10-digit ticket number and the check digit of the original issue ticket. The net fare amount for a Net Remit transaction (excluding taxes) Not in use Airline authorisation code to refund certain types of tickets (min 1 max 25 characters). The code prints on the Refund Notice document The following characters only are permitted: - * . / $ Refund penalty value (manually input by user). Prints on the Refund Notice document in the CANX FEE box Note: - Not applicable for electronic tickets. This value should be input in the PENALTY FOR REFUND field in the e-ticket refund template. This will subsequently auto fill to this field in the additional data template Not in use Reference number for credit card maximum of 27 alpha/numeric characters (optional entryused if data entered in original sales transaction) C = CONFIRM and process the data, and return to REFUND template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field.
(m) COMM EARNED (n) CUSTOMER FILE REF (o) ACTION
***
These fields, when completed in the primary refund template, are automatically copied to the additional data template. This will include the appropriate forms of payment and their values for split payment transactions. The fields will display without the parentheses so the data cannot be removed or changed.
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ELECTRONIC REFUND
Before attempting to process a refund with penalties or fare used amounts, ensure that the refund amounts are correct. When a refund has been processed, the refunded amount cannot be changed. The following templates highlight the sequential events when a full or partial refund is processed where there are no combined unused (XT) and/or Passenger Facility Charges (XF) taxes. Example 2: REFUND FULL REFUND / UNUSED TICKET / PENALTY FOR
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 0749010220912 JONES/SMRS
DATE OF ISSUE 08JAN03 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:( ) AMT:(50.00 ) FARE USED ( ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:( ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type F and <enter> Update information in the Additional Data Template Penalty for refund
Response / Example:

***ADDITIONAL DATA *** >VIEW NET (N* Y/N
ORIG FOP CK AMOUNT GBP 177.00 DOMESTIC (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED 50.00 CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Type C and <enter> Amounts will auto fill from previous template
Response: REFUND
COMPLETED FULL REFUND / UNUSED TICKET / PENALTY FOR
REFUND PROCESSED
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ELECTRONIC REFUND
Example 3: PARTIAL REFUND / UNUSED NON-REFUNDABLE TICKET/ TAXES ARE REFUNDABLE ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 0749010220983 REFUNDS/FMS ODH3LS/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(0.00 ) AMT:( ) FARE USED (172.00 ) TAX: GB 5.00 TAX:(5.00 ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(5.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Update information in the Additional Data Template Fare used Deduct Fare Used from the Full Fare, specify all taxes to refund Partial refund total must equal fare Amount and taxes
Response / Example:

ORIG FOP CA AMOUNT GBP 5.00 DOMESTIC (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Amount will auto fill from previous template Type C and <enter>
Complete applicable fields within the Additional Data template
Response / Example:
COMPLETED PARTIAL REFUND / UNUSED NON-REFUNDABLE TICKET/ TAXES ARE REFUNDABLE
REFUND PROCESSED
Special Note 1. The only time the Fare Used field in the refund template is completed, is when the journey has started. The only exception to this is when the journey has not started and you are processing a non-refundable fare but taxes are refundable.
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ELECTRONIC REFUND
Example 4: REFUND
PARTIAL REFUND / USED TICKET/ NO PENALTY FOR
DATE OF ISSUE 08JAN03 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(102.00 ) AMT:( ) FARE USED (70.00 ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(102.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Fare used No penalty for refund Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare amount and taxes Update information in the Additional Data Template
Response / Example:

ORIG FOP CK AMOUNT GBP 102.00 DOMESTIC (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Type C and <enter> Amount will auto fill from previous template
Response: REFUND
COMPLETED PARTIAL REFUND / USED TICKET/ NO PENALTY FOR
REFUND PROCESSED
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ELECTRONIC REFUND
Example 5: REFUND
PARTIAL REFUND / USED TICKET/ PENALTY FOR
DATE OF ISSUE 08JAN03 28FBEZ/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 172.00 FARE:(102.00 ) AMT:(50.00 ) FARE USED (70.00 ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: TAX:( ) AMT: TAX: TAX:( ) *COMMISSION RECALLED* TTL: GBP 177.00 TTL:(102.00 ) PCT: 7.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Fare used Penalty for refund Deduct Fare Used from the Full Fare and enter remaining fare into the Partial Fare Data Column No taxes to refund Update information in the Additional Data Template
Response / Example:

ORIG FOP CK AMOUNT GBP 102.00 DOMESTIC (N* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED 50.00 CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Type C and <enter> Amount will auto fill from previous template Penalty amount will auto fill from previous template
Response:
COMPLETED PARTIAL REFUND / USED TICKET/ PENALTY FOR REFUND
REFUND PROCESSED
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ADDITIONAL TAX TEMPLATES
Additional templates have been created to show the breakdown of combined taxes (XT) and unused Passenger Facility Charges (PFCS) for refund. These additional templates will display when: An XT and/or XF tax code is present in the Full Fare Data column An amount for the XT and/or XF tax code is found in the Partial Fare data column P (for partial refund) is entered in the ACTION field.
The following templates highlight the sequential events when refunding unused combined (XT) and/or Passenger Facility Charges (XF) taxes. Example 6: PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND WITH XT/XF TAXES ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 21JAN03 TICKET 0169010220985 REFUNDS/AMR 4DRMR3/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 328.00 FARE:(164.00 ) AMT:( ) FARE USED (164.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 30.50 TAX:(30.50 ) *COMMISSION RECALLED* TTL: GBP 386.90 TTL:(194.50 ) PCT: 7 RN (2) ADDL DATA (X)
ACTION (P ) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Fare used Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare Amount and taxes
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ADDITIONAL TAX TEMPLATES
Response / Example: TAXES
COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT & XF
***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01(AY) (1.60....) TX02(US) (16.70...) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (IAD4.5 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 30.50
Type C and <enter> Tab around the additional taxes template and enter the individual ISO tax code and tax amount for the XT tax Tab to unused PFC and enter the unused PFC airport code and amount for the XF tax
Response / Example:
ORIG FOP CA AMOUNT GBP DOMESTIC (N* Y/N 194.50 ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Type C to confirm and <enter> Amount will auto fill from previous template
ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA ***
>VIEW NET (N* Y/N
Response: COMPLETED PARTIAL REFUND / USED TICKET/ NO PENALTY FOR REFUND WITH XT/XF TAXES
REFUND PROCESSED
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ADDITIONAL DATA TEMPLATE WITH SPLIT FORMS OF PAYMENT
Where the refund involves a transaction with split forms of payment, the refund amount will be applied to the first form of payment, with any remaining balance applied towards the second form of payment. Example 7:
PARTIAL REFUND / USED TICKET/ WITH SPLIT FOP / NO PENALTY FOR REFUND WITH XT/XF TAXES
DATE OF ISSUE 13JAN03 2U9Q4E/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 99.00 FARE:(49.50 ) AMT:( ) FARE USED (49.50 ) TAX: GB 5.00 TAX:(5.00 ) *COMMISSION EARNED* TAX: UB 8.40 TAX:(8.40 ) AMT: TAX: XT 14.10 TAX:(14.10 ) *COMMISSION RECALLED* TTL: GBP 126.50 TTL:(77.00 ) PCT: 7.00 ORIG FOP - CCAX 76.50 / CK 50.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Fare used Type P and <enter> Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare Amount and taxes Split form of payment
COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT
***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 GB 5.00 TX02 UB 8.40 TX03(CJ) (2.90....) TX04(NL) (3.50....) TX05(RN) (7.10....) TX06(VV) (0.60....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 14.10
Type C and <enter> Tab around the additional taxes template and enter the individual ISO tax code and tax amount for the XT tax
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Response / Example:

>VIEW NET (N* Y/N
***ADDITIONAL DATA *** ORIG FOP CCAX372449635312118 AMOUNT GBP 76.50 DOMESTIC (N* Y/N ORIG FOP2 CK AMOUNT2 TOUR CODE 0.50 ORIG ISSUE DOC NET FARE AMT ( ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
Complete applicable fields within the Additional Data template Type C and <enter> Split form of payment
Response:
COMPLETED PARTIAL REFUND / USED TICKET/ WITH SPLIT FOP / NO PENALTY FOR REFUND WITH XT/XF TAXES
REFUND PROCESSED
- CCAX
76.50/CK 0.50
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ELECTRONIC REFUND
INFO REFXX INFO REFXXETKT XX= country code
NET REMIT EXAMPLES 1 5
Example 1:
FULL REFUND / UNUSED TICKET / NO PENALTY FOR REFUND

DATE OF ISSUE 22JAN03 NRBJV5/1P/IKM 9966816 >VIEW *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE ( ) AMT ( ) FARE USED ( ) TAX ( ) *COMMISSION EARNED* TAX ( ) AMT TAX ( ) *COMMISSION RECALLED* TTL ( ) PCT 7 RN (2) ADDL DATA (X)
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 0019010220979 REFUNDS/TESTMS *FULL FARE DATA* FARE GBP 506.00 TAX TAX TAX TTL GB UB XT GBP 20.00 8.40 21.10 555.50
ACTION (F) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type F and <enter> Update information in the Additional Data Template
Response / Example:

***ADDITIONAL DATA *** >VIEW
ORIG FOP CA AMOUNT GBP 555.50 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1234VS Q CQ ORIG ISSUE DOC NET FARE AMT (400.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD
Enter full Net amount Type C and <enter>
Response:
REFUND PROCESSED
COMPLETED FULL REFUND
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ELECTRONIC REFUND
INFO REFXX INFO REFXXETKT XX= country code
Example 2:
FULL REFUND / UNUSED TICKET / PENALTY FOR REFUND
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 1259010221006 REFUNDS/FMS
DATE OF ISSUE 21JAN03 4EF43C/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 815.00 FARE:( ) AMT:(50.00 ) FARE USED ( ) TAX: GB 5.00 TAX:( ) *COMMISSION EARNED* TAX: UB 8.40 TAX:( ) AMT: TAX: XT 21.40 TAX:( ) *COMMISSION RECALLED* TTL: GBP 849.80 TTL:( ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (F F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type F and <enter> Update information in the Additional Data Template Penalty for refund
Response / Example:

***ADDITIONAL DATA ***
>VIEW ORIG FOP CA AMOUNT GBP 849.80 DOMESTIC (N* Y/N NET (Y) Y/N ORIG FOP2 AMOUNT2 TOUR CODE ABCD KCJJQ,CQ ORIG ISSUE DOC NET FARE AMT ( 165.20) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP
Type C and <enter> Amounts will auto fill from previous template Enter full net amount Complete applicable fields within the Additional Data Template
Response: REFUND
COMPLETED FULL REFUND / UNUSED TICKET / PENALTY FOR
REFUND PROCESSED
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Refunds
ADDITIONAL DATA 2 TEMPLATE FOR NET REMIT TICKETS
This template will only display when: There is an amount in the NET FARE AMT field in the ADDITIONAL DATA TEMPLATE and It is a partial refund or The refund is for an exchanged ticket.
The display of the template will include a message alerting the user as to which fields to complete. Example 3:
PARTIAL REFUND / UNUSED TICKET / NON REFUNDABLE TICKET/TAXES REFUNDABLE
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 1259010221005 REFUNDS/HMR *FULL FARE DATA* FARE: GBP 815.00 TAX: GB TAX: UB TAX: XT TTL: GBP 5.00 8.40 21.40 849.80
DATE OF ISSUE 21JAN03 4EF43C/1P/IKM 9966816 >VIEW *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE:(0.00 ) AMT:( ) FARE USED (815.00 ) TAX:(5.00 ) *COMMISSION EARNED* TAX:(8.40 ) AMT: TAX:(21.40 ) *COMMISSION RECALLED* TTL:(34.80 ) PCT: 0.00 RN (2) ADDL DATA (X)
ACTION (P F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT

Type P and <enter> Update information in the Additional Data Template Fare used Deduct Fare Used from the Full Fare, specify all taxes to refund partial refund total must equal fare amount and taxes
COMPLETED ADDITIONAL TAXES TEMPLATE WITH XT
***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 GB 5.00 TX02 UB 8.40 TX03(GR) (8.00....) TX04(WP) (6.80....) TX05(WQ) (1.60....) TX06(YQ) (5.00....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 21.40
Type C and <enter> Tab around the additional taxes template and enter the individual ISO tax code and tax amount for the XT tax
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Response / Example:

***ADDITIONAL DATA ***
>VIEW ORIG FOP CA AMOUNT GBP 34.80 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE ABCD KCJJY CY ORIG ISSUE DOC NET FARE AMT (200.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD>
Complete applicable fields within the Additional Data Template Enter full Net amount Type C and <enter>
Response / Example:
ADDITIONAL DATA 2 TEMPLATE NET FARE ONLY

>VIEW
***ADDITIONAL DATA 2*** NET FARE AMT 200.00 NET FARE USED (200.00..* NET FARE REFUND (0.00....* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS
Net fare used Net fare to refund Type C and <enter>
Response:
COMPLETED PARTIAL REFUND / UNUSED TICKET / NON REFUNDABLE TICKET /TAXES REFUNDABLE
REFUND PROCESSED
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Example 4: REFUND
PARTIAL REFUND / USED TICKET / NO PENALTY FOR
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 0019010220977 REFUNDS/TESTMS
DATE OF ISSUE 22JAN03 NRBJV5/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 444.00 FARE:(222.00 ) AMT:( ) FARE USED (222.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: AY 1.60 TAX:(1.60 ) AMT: TAX: XT 28.80 TAX:(28.80 ) *COMMISSION RECALLED* TTL: GBP 494.40 TTL:(252.40 ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Update information in the Additional Data Template Fare used Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare Amount and taxes
COMPLETED ADDITIONAL TAXES TEMPLETE WITH XT
***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 AY 1.60 TX02(US) (16.60 ) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (ORD4.50 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 28.80
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Response / Example:

ORIG FOP CA AMOUNT GBP 252.40 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1231VS Q CQ ORIG ISSUE DOC NET FARE AMT (300.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD
Enter full Net amount Type C and <enter>
Response / Example:

>VIEW
***ADDITIONAL DATA 2*** NET FARE AMT 300.00 NET FARE USED (150.00..* NET FARE REFUND (150.00..* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS
Net fare used Net fare to refund Type C and <enter>
Response: REFUND
COMPLETED PARTIAL REFUND / USED TICKET / NO PENALTY FOR
REFUND PROCESSED
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Example 5:
PARTIAL REFUND / USED TICKET / PENALTY FOR REFUND
ELECTRONIC REFUND AMOUNT VERIFICATION TICKET 0019010220977 REFUNDS/TESTMS
DATE OF ISSUE 22JAN03 NRBJV5/1P/IKM 9966816 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: GBP 444.00 FARE:(222.00 ) AMT:(50.00 ) FARE USED (222.00 ) TAX: GB 20.00 TAX:( ) *COMMISSION EARNED* TAX: AY 1.60 TAX:(1.60 ) AMT: TAX: XT 28.80 TAX:(28.80 ) *COMMISSION RECALLED* TTL: GBP 494.40 TTL:(252.40 ) PCT: 0.00 RN (2) ADDL DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT
Type P and <enter> Update information in the Additional Data Template Fare used Penalty for refund Deduct Fare Used from the Full Fare, specify taxes to refund Partial refund total must equal fare Amount and taxes
COMPLETED ADDITIONAL TAXES TEMPLETE WITH XT
***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 AY 1.60 TX02(US) (16.60 ) TX03(XA) (1.90....) TX04(XY) (4.40....) TX05(YC) (3.10....) TX06(XF) (2.80....) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (ORD4.50 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 28.80
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Refunds
Response / Example:

ORIG FOP CA AMOUNT GBP 252.40 DOMESTIC (N* Y/N NET (Y* Y/N ORIG FOP2 AMOUNT2 TOUR CODE 1231VS Q CQ ORIG ISSUE DOC NET FARE AMT (300.00 ) SELLING FARE AMT A/L AUTHORITY (.........................) REFUND PENALTY 50.00 COMM EARNED CUSTOMER FILE REF ACTION (C C/CONFIRM I/IGNORE E/EXIT H/HELP THE NET FIELD IS A MANDATORY FIELD
Complete applicable fields within the Additional Data Template Enter full Net amount Penalty for refund will auto fill from primary template Type C and <enter>
Response / Example:

>VIEW
***ADDITIONAL DATA 2*** NET FARE AMT 300.00 NET FARE USED (150.00..* NET FARE REFUND (150.00..* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS
Net fare to refund Type C and <enter>
Net fare used (do not deduct penalty here)
Response: REFUND
COMPLETED PARTIAL REFUND / USED TICKET / PENALTY FOR
REFUND PROCESSED
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Special Notes 1. The automated refund notice document is issued for each automated electronic refund process. It is issued when the automated refund templates are successfully completed. A refund notice document number is automatically assigned to each document. Two copies of the document print for each automated refund. The notice prints to plain paper only. The TTL amount in the PARTIAL FARE DATA field must be lower than the amount in the FULL FARE DATA. When a partial refund is selected, the TTL amount in the PARTIAL FARE DATA field must equal the fare and tax(es) being refunded. For partial refunds, unused PFCs must be specified individually and must include the airport code and amount, e.g. BOS4.50. For partial refunds, tax amounts must be specified individually and must include the ISO tax code and amount, e.g. FR4.90. When both XT and XF tax amounts are manually typed into the PARTIAL FARE DATA column, the additional taxes template will automatically display with an advisory message to complete the XT tax amount. If XT tax amounts are entered but the unused PFC information is excluded, then the additional taxes template will redisplay with an advisory message to enter data in the Unused PFC Fields.
2. 3. 4. 5. 6.
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ELECTRONIC TICKET REFUND REVERSE

Worldspan provides the ability for agencies to undo or cancel/reverse a refund on Electronic Ticket transactions as long as the request is made on the same day as the original transaction and the validating carrier and reporting settlement plan supports the reversal functionality. At present there are only three airlines that support the Electronic Ticket reversal functionality. American Airlines AA America west airlines HP Continental airlines CO An Electronic Ticket refund reversal can be processed via the DDL or via the Electronic Ticket Coupon Status Display.
ELECTRONIC TICKET REFUND REVERSE via DAILY DOCUMENTATION LOG
Example:
DAILY DOCUMENTATION LOG WORLDSPAN TRAINING CENTRE 2 9966816 12 APR 05 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 000001 578.50A ERE0019010384699 542.17 PHILLIP 000002 578.50A RRE0019010384699 542.17 PHILLIP ***** END OF REPORT *****
Entry: Response:
ITEM
DDRR2 CONFIRMED REFUND REVERSAL PROCESS

NET AMT PSGR NAME 542.17 JONES/S INVOICE
GROSS P S A/L TKT NBR 578.50A RRE0019010384699 APPROVAL OBTAINED - REFUND REVERSAL
DESCRIPTION Refund cancel/reverse DDL item number Ticket number
ENTRY DDRR10 DDRR0011234567890
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ELECTRONIC TICKET REFUND REVERSE via COUPON STATUS DISPLAY

The tab option in the Coupon Status Display indicates that the carrier participates in the ability to process Electronic Ticket Refund reversals. Exmaple: COUPON STATUS DISPLAY
NDWY77/1P/IKM 9966816 STATUS OPEN FOR USE OPEN FOR USE ( ) ( ) ( ) ( ) (X)
Type X here and <enter>
TICKET 0019010384699 JONES/SMRS CPN FROM/TO FLT DATE FBC 1 LHRMIA AA57 19SEP05 SJNCGB5 2 MIALHR AA56 26SEP05 SJNCGB5
>ETR VIEW TICKET DATA >ETR VOID ELECTRONIC TICKET >ELECTRONIC REFUND AUTHORIZATION REQUEST >CANCEL/REVERSE EXCHANGE TRANSACTION >CANCEL/REVERSE REFUND TRANSACTION
Response:
ITEM
CONFIRMED ELECTRONIC TICKET REFUND REVERSAL

NET AMT PSGR NAME 542.17 JONES/S INVOICE
GROSS P S A/L TKT NBR 578.50A RRE0019010384699 APPROVAL OBTAINED - REFUND REVERSAL
The ETA is updated to reflect that the refund reversal process Example: *ETA ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.AA I 11APR05 132554 ETR 0019010384699 - JONES/SMRS 2.AA RF 12APR05 142459 ETR 0019010384699 - C0013BJM2HCFK0 3.AA RR 12APR05 142520 ETR 0019010384699 - JONES/SMRS
It is not necessary to perform an Electronic Ticket refund reversal in the DDL and the CSD. Special Notes 1. 2. 4. 5. A DDL or DDP must be displayed prior to making the refund reverse entry. The coupon status in the DDL must have a status of RF or the reversal is not allowed. Multiple reversals can occur on a ticket within the same day time period. Other document updates reflecting cancel/reversal include: - Electronic Ticket Authorization/Acknowledgement (ETA). See INFO ETA - Daily Documentation Log (DDL). See INFO DDLPRI - Daily Activity Report (DDP). See INFO DDP - Documentation History. For Electronic Exchange reversals the code EXREV appears after the document field and before the form of payment field. It contains the time stamp of the reversal the time stamp appears only on the new issue ticket. See INFO DH FULL The coupon status of all coupons in the ETR must be Oopen for use or Aairport control.
6.
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AUTOMATED PAPER TICKET REFUNDS IN THE UNITED KINGDOM
HELP REFBSP INFO REFGB
This section of the reference manual covers the automated refund process for paper documents issued in the United Kingdom. Refunds are processed by the manual or automated completion of a series of templates. The following steps detail the actions required for manual template completion. The automated (autofill) variances are outlined towards the end of this section.
MANUAL TEMPLATE COMPLETION

It is required for each agency to update the itinerary / invoice document distribution template with the new option identifier (R), before attempting an automated refund. Display printer association mask (must be sined into a FA duty code) 4G#ML Associate the LLI printer with option R (mandatory where the local BSP requires the production of a Refund Notice Document) Example of completed mask
4G#ML PRINTER ASSOCIATION MASK FOR 3822233 001 TYP OPT PTR IATA CRTS LLI (LN (16180B (2022233 (0204A24 (020B32 (022339 (CD3A28 (R (03162F (2022233 (0204A24 (020B32 (022339 ( ( ( ( ( ( ( ( ENTER HERE WHEN COMPLETE (
Special Notes 1. Same day issues are not valid for automated refund. Tickets should be voided. 2. Automated refunds are permitted for net remit transactions. 3. Automated refunds are permitted on tickets issued with multiple forms of payment. 4. In the UK it is permitted to allow an automated refund where the only refundable items are taxes. Special Note 1. Steps 1-3 are for automated paper tickets Manual template completion Step 1 Retrieve blank refund template Response
***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW 1 NAME ( ) 2 3 4 DOCUMENT NBR ( ) ( ) THRU ( ) ORIG ISSUE (DDMMMYY) 5 6 7 8 DOC1 CPN NBR ( ) CK ( ) DOC2 CPN NBR ( ) CK ( ) 9 10 11 12 DOC3 CPN NBR ( ) CK ( ) DOC4 CPN NBR ( ) CK ( ) 13 14 15 CURRENCY ( ) FARE PAID ( ) FARE USED ( ) 16 17 REFUND FARE ( ) TX01 ( ) ( ) 18 19 TX02 ( ) ( ) TX03 ( ) ( ) 20 21 REFUND TTL ( ) COMM RECALL (P) ( ) 22 23 24 ORIG FOP ( ) ADDL TX ( ) DATA ( ) 25 ACTION ( ) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
REF/B
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Documentation Reference Manual 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. NAME DOCUMENT NBR THRU ORIG ISSUE DOC1 CPN NBR CK DOC2 CPN NBR CK DOC3 CPN NBR CK DOC4 CPN NBR CK CURRENCY FARE PAID FARE USED REFUND FARE TX01 TX02 TX03 REFUND TTL COMM RECALL ORIG FOP ADDL TX DATA
Refunds
As shown on ticket e.g. GIULIANI/NMISS 1st field, 3-digit code for the validating carrier 2nd field, 10-digit number of the refund ticket Last 3 digits of the conjunction ticket number set (if applicable). The original issue date (DDMMMYY) of the document number being refunded Unused coupons of the first document number, e.g. coupons 3 & 4 are refundable (34 ) The check digit of the first refunded ticket If applicable, the unused coupon numbers for the second conjunction ticket number, e.g. coupons 2 & 3 are refundable (23 ) If applicable, the check digit for the second refunded ticket number If applicable, the unused coupon numbers for the third conjunction ticket number e.g. coupons 1 & 2 are refundable (12 ) If applicable, the check digit for the third refunded ticket number. If applicable, the unused coupon numbers for the fourth conjunction ticket number e.g. all coupons are refundable (1234) If applicable, the check digit for the fourth refunded ticket number. The 3-character currency code The base fare amount (excluding taxes) of the refunded ticket. The fare amount for the used coupons (excluding taxes). Refund value excluding taxes. The 2 letter ISO tax code and the amount of the first tax to be refunded The 2 letter ISO tax code and the amount of the second tax to be refunded. The 2 letter ISO tax code and the amount of the third tax to be refunded. XT combined taxes, is not allowed, instead select ADDL TX (see below) The total refund amount (fare plus taxes) N.B. all amounts can be completed with or without decimals A commission indicator of P (percent), or A (amount) and the commission value to be returned. The original form of payment for the refundable ticket Input of X in this field will display the ADDITIONAL TAXES template. Input of X in this field will display the ADDITIONAL DATA template. N.B. if this field is not selected, an error message will appear, as the DOMESTIC field in the ADDITIONAL DATA template must ALWAYS be filled F = Process as a full refund P = Process as a partial refund E = EXIT and discontinue template processing. No template data is saved. H = HELP which displays an explanation for each template field
25.
ACTION
Special Note 1. Check digits are taken from any coupons except the flight coupons.
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Example of a completed template for a partial refund ***AUTOMATED REFUND FOR PAPER DOCUMENT** NAME (EDWARDS/PMR DOCUMENT NBR (236) (6748673492) THRU ( ) ORIG ISSUE (01SEP05) DOC1 CPN NBR ( 234) CK (4) DOC2 CPN NBR ( ) CK ( ) DOC3 CPN NBR ( ) CK ( ) DOC4 CPN NBR ( ) CK ( ) CURRENCY (GBP) FARE PAID (3851.00 ) FARE USED (1326.00 ) REFUND FARE (2525.00 ) TX01 (QX) (6.30 ) TX02 (CA) (10.00 ) TX03 (SQ) (4.20 ) REFUND TTL (2545.80 ) COMM RECALL (P) (7.5 ) ORIG FOP (CCAX3742449635311003) ADDL TX (X) DATA (X) ACTION (P) F/FULL REFUND P/PARTITAL REFUND E/EXIT H/HELP
Special Notes 1. In the above example, the additional tax box has been annotated with an X, indicating further tax refunds. Once the above data has been entered, the additional tax template will be displayed. As shown below. 2. XT tax code is not permitted. All taxes must be shown individually. 3. Annotation of the DATA field with an X is mandatory, as the DOMESTIC field within the additional data template must always be completed. Step 2 Complete additional tax template Example of completed additional tax template
***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT TX01 QX 6.30 TX02 CA 10.00 TX03 TX04 (XG) (0.30 ) TX05 ( ) ( ) TX06 TX07 ( ) ( ) TX08 ( ) ( ) TX09 TX10 ( ) ( ) TX11 ( ) ( ) TX12 TX13 ( ) ( ) TX14 ( ) ( ) TX15 TX16 ( ) ( ) TX17 ( ) ( ) TX18 TX19 ( ) ( ) TX20 ( ) ( ) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP CODE SQ ( ) ( ) ( ) ( ) ( ) >VIEW AMOUNT 4.20 ( ( ( ( ( ) ) ) ) )
Special Note 1. When the additional tax template is displayed, taxes from the primary refund template are automatically copied over. The tax code and tax amount parentheses are removed (as above) to indicate that these values cannot be amended within the template. Additional tax codes and amounts are manually completed with the parentheses present. 3 Character airport code and applicable value code (max 4 digits plus decimal point) for each unused PFC .i.e. TX05 (XF) (1.90) UNUSED PFC (JFK3) C = CONFIRM to process refund or display the additional data template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field.
UNUSED PFC ACTION
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Step 3 Complete additional data template Example of completed additional data template
***ADDITIONAL DATA *** >VIEW ORIG FOP CCAX3742449635311003 AMOUNT GBP 2545.80 DOMESTIC (N)* Y/N NET (N)* Y/N ORIG FOP2(............................) AMOUNT2 (........) TOUR CODE (..............) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT(........) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY(........) COMM EARNED CUSTOMER FILE REF(............................) ACTION (C) C/CONFIRM I/IGNOREE/EXIT H/HELP
ORIG FOP*** AMOUNT*** DOMESTIC NET ORIG FOP2*** AMOUNT2*** TOUR CODE ORIG ISS DOC*** NET FARE AMT SELLING FARE AMT A/L AUTHORITY
MISC FEE REFUND PENALTY COMM EARNED CUSTOMER FILE REF ACTION
Form of payment from original ticket Three letter currency code and currency value Y for wholly domestic travel, otherwise, N Y for a Net transaction, otherwise, N The second form of payment for a document issued with two forms of payment The amount for the ORIG FOP 2 field As shown on the ticket (mandatory if the Net Field contains Y) The validating carrier code, the 10-digit ticket number and the check digit of the original issue ticket. The net fare amount for a Net Remit transaction (excluding taxes) Not in use Airline authorisation code to refund certain types of tickets (min 1 max 25 characters). The code prints on the Refund Notice document Only the following characters are permitted: - * . / $ Not in use Refund penalty value (manually input by user). Prints on the Refund Notice document in the CANX FEE box Not in use Reference number for credit card maximum of 27 alpha/numeric characters (optional entryused if data entered in original sales transaction) C = CONFIRM and process the data, and return to REFUND template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field.
***
These fields, when completed in the primary refund template, are automatically copied to the additional data template. This will include the appropriate forms of payment and their values for split payment transactions. The fields will display without the parentheses so the data cannot be removed or changed.
After confirming the additional data template, the message AUTOMATED PAPER REFUND PROCESSED will appear on the screen and 2 refund notices will be printed on the hardcopy printer.
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PAPER REFUND NOTICE EXAMPLES
INFO REFGB R/N
The following refund notice example is for the full refund of a paper ticket transaction that was issued with credit card as the form of payment. Included is a refund penalty.
220 LUFTHANSA DATE OF ISSUE TEST TRAVEL REFUND NOTICE 01SEP05 UNLIMITED PASSENGER NAME RUSSO/DONNA.MISS ANYWHERE CURRENCY CODE GBP GB INTERNATIONAL A/L AUTH 1234567890123456789212345 9122233X GROSS NET REFUNDED DOCUMENTS CPNS FARE PAID 661.00 220 3626456540 4 1234 FARE USED 0.00 220 3626456541 5 1234 CANX FEE 50.00 220 3626456542 6 1234 REFUND 611.00 TAX 1 DE 20.00 ORIG ISSUE 220 3626456120 1 TAX 2 RD 36.00 TAX 3 XT 25.00 NR TOUR CODE CASH CARD NUMBER N 123456789012345 CREDIT 692.00 5478981233211212 COMMISSION RATE 7.00
Airline Authorisation Data ( Refund Notice Number (the first ticket number is the refund notice number) ( Net Remit Indicator (N = No, Y = Yes) Tour Code Data The following refund notice example is for the partial refund of a paper ticket net remit transaction with a net remit fare amount. Included is a penalty refund. Form of payment is cash.
220 LUFTHANSA DATE OF ISSUE TEST TRAVEL REFUND NOTICE 01SEP05 UNLIMITED PASSENGER NAME RUSSO/DONNA.MISS ANYWHERE CURRENCY CODE GBP GB INTERNATIONAL A/L AUTH 1234567890123456789212345 9122233X GROSS NET REFUNDED DOCUMENTS CPNS FARE PAID 661.00 453.00 220 3626456540 4 34 FARE USED 433.00 0.00 220 3626456541 5 1234 CANX FEE 50.00 50.00 220 3626456542 6 1234 REFUND 178.00 403.00 220 3626456543 0 1234 TAX 1 DE 10.00 ORIG ISSUE 220 3626456120 1 TAX 2 RD 15.00 TAX 3 XT 5.00 NR TOUR CODE CASH 208.00 Y 123456789012345
COMMISSION RATE 9.00
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Special Notes
1. The default value for printing refund notices is 2. However, a maximum of 9 copies may
be printed dependant upon customer requirements.

2. Partial Refunds with split forms of payment where the refund involves a transaction with
split forms of payment, the refund amount will be applied to the first form of payment, with any remaining balance applied towards the second form of payment. An exception to this process is for a split transaction involving a credit card payment. The refund amount must first be applied to the credit card and any remaining amount applied to the second form of payment e.g. cash/cheque. Example: The sales transaction charged GBP700 to a credit card and GBP600 was paid by cheque. The partial refund is GBP850. GBP700 will be refunded to the credit card and GBP150 to the cheque.
3. For exchanged paper tickets with split forms of payment, the original form of payment
from the primary template will be carried over to the additional data template. The AMOUNT boxes will however remain blank for the user to complete. A warning message will display the following advisory: - ENTER ORIG FOPS AND AMOUNTS FOR REFUND TTL 914.40
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REFUND NOTICE COPY OPTIONS

The following entries are for paper tickets. Display Blank template and print 3 refund notices REF/B#RN3 (with or without a displayed PNR) Display an auto filled automated refund template for Document History REF/DH1#RN3 item 1 & print 3 refund notices A PNR must be displayed Display an auto filled automated refund template for Document History REF#DH2/RN3 item 2 & print 3 refund notices A PNR must be displayed Display an auto filled automated refund template for Document History REF/DH2/P#RN4 Item 2 & print 4 refund notices for a Partial refund A PNR must be displayed
HELP REFBSP INFO REFGB R/N
Display an auto filled automated refund template for REF0014903478213/P#RN3 ticket number 0014903478213 for a Partial refund and issue 3 refund notices A PNR must be displayed Display an auto filled automated refund template for REF0014903478214/F#RN3 ticket number 0014903478214 for a Full refund and issue 3 refund notices A PNR must be displayed Special Notes 1. The refund notice copy option (#RN) must be the last option in the refund entry 2. When indicating the number of copies to print, the numeric 0 (zero) is not permitted. The only values Permitted are 1 9, not 01 09 3. The refund notice document prints only to plain paper, i.e. it will not print to ATB2 blank stock 4. For the UK, the refund notice number is the refunded ticket number
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EXAMPLE OF A COMPLETED TEMPLATE PUBLISHED FARE/ FULL REFUND ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS ) DOCUMENT NBR (125) (9010294520) THRU (...) ORIG ISSUE (06JAN05) DOC1 CPN NBR (12 ) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID ( 513.00) FARE USED ( 0.00) REFUND FARE ( 513.00) TX01 (GB) ( 10.00) TX02 (UB) ( 9.30) TX03 (FR) ( 8.30) REFUND TTL ( 550.60) COMM RECALL (P) (1 ) ORIG FOP (CA ) ADDL TX(X) DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
Refunds
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 10.00 TX02 UB 9.30 TX03 FR TX04(QX) (5.40....) TX05(YQ) (4.60....) TX06(..) TX07(..) (........) TX08(..) (........) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 8.30 (........) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** ORIG FOP CA AMOUNT GBP DOMESTIC (N) Y/N NET (N) Y/N 550.60 ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (..............) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (........) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (0.00....) COMM EARNED CUSTOMER FILE REF (...........................) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW
REFUND NOTICE - EXAMPLE 125 BRITISH AIRWAYS REFUND NOTICE PASSENGER NAME JONES/SMRS CURRENCY CODE GBP INTERNATIONAL GROSS NET FARE PAID 513.00 FARE USED 0.00 CANX FEE 0.00 REFUND 513.00 TAX 1 GB 10.00 TAX 2 UB 9.30 TAX 3 XT 18.30 CASH 550.60 COMMISSION RATE 1.00 DATE OF ISSUE 07JAN05 WORLDSPAN TRAVEL CENTRE 2 LONDON GB 99423026
REFUNDED DOCUMENTS CPNS 125 9010294520 6 12
NR N
TOUR CODE REFUND NUMBER 125 9010294520 6
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EXAMPLE OF A COMPLETED TEMPLATE PUBLISHED FARE/ FULL REFUND / PENALTY FOR REFUND ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS.........................................) DOCUMENT NBR (016) (9010294522) THRU (...) ORIG ISSUE (18NOV05) DOC1 CPN NBR (12..) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID (469.00..) FARE USED (0.00....) REFUND FARE (469.00..) TX01 (GB) (20.00...) TX02 (UB) (9.30....) TX03 (AY) (1.50....) REFUND TTL (527.10..) COMM RECALL (P) (7.......) ORIG FOP (CA..........................) ADDL TX(X) DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 20.00 TX02 UB 9.30 TX03 AY TX04(US) (15.80...) TX05(XA) (1.80....) TX06(XY) TX07(YC) (2.90....) TX08(XF) (2.70....) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC (IAD4.50 ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 1.50 (4.10....) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** >VIEW ORIG FOP CA AMOUNT GBP DOMESTIC (N) Y/N NET (N) Y/N 527.10 ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (..............) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (........) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (234.50..) COMM EARNED CUSTOMER FILE REF (.......................... .) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
REFUND NOTICE - EXAMPLE 016 UNITED AIRLINES INC DATE OF ISSUE WORLDSPAN TRAVEL REFUND NOTICE 19NOV05 CENTRE 2 PASSENGER NAME JONES/SMRS LONDON CURRENCY CODE GBP GB INTERNATIONAL 99423026 GROSS NET REFUNDED DOCUMENTS CPNS FARE PAID 469.00 016 9010294522 6 12 FARE USED 0.00 CANX FEE 234.50 REFUND 234.50 TAX 1 GB 20.00 TAX 2 UB 9.30 TAX 3 XT 28.80 NR TOUR CODE CASH 292.60 N COMMISSION RATE 7.00 REFUND NUMBER 016 9010294522 6
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EXAMPLE OF A COMPLETED TEMPLATE PUBLISHED FARE/NON REFUNDABLE FARE/ TAXES REFUNDABLE ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS.........................................) DOCUMENT NBR (074) (9010294521) THRU (...) ORIG ISSUE (18NOV05) DOC1 CPN NBR (12..) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID (95.00...) FARE USED (95.00...) REFUND FARE (0.00....) TX01 (GB) (5.00....) TX02 (UB) (9.30....) TX03 (CJ) (7.70....) REFUND TTL (35.60...) COMM RECALL (P) (7.......) ORIG FOP (CA..........................) ADDL TX(X) DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
Refunds
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 5.00 TX02 UB 9.30 TX03 CJ TX04(RN) (8.10....) TX05(VV) (0.70....) TX06(YR) TX07(..) (........) TX08(..) (........) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 7.70 (4.80....) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** >VIEW ORIG FOP CA AMOUNT GBP DOMESTIC (N) Y/N NET (N) Y/N 35.60 ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (..............) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (........) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (0.00....) COMM EARNED CUSTOMER FILE REF (...........................) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
REFUND NOTICE - EXAMPLE 074 KLM ROYAL DUTCH AIRLI DATE OF ISSUE WORLDSPAN TRAVEL REFUND NOTICE 19NOV05 CENTRE 2 PASSENGER NAME JONES/SMRS LONDON CURRENCY CODE GBP GB INTERNATIONAL 99423026 GROSS NET REFUNDED DOCUMENTS CPNS FARE PAID 95.00 074 9010294521 6 12 FARE USED 95.00 CANX FEE 0.00 REFUND 0.00 TAX 1 GB 5.00 TAX 2 UB 9.30 TAX 3 XT 21.30 NR TOUR CODE CASH 35.60 N COMMISSION RATE 7.00 REFUND NUMBER 074 9010294521 6
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EXAMPLE OF A COMPLETED TEMPLATE NET FARE/ FULL REFUND ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS ) DOCUMENT NBR (125) (9010294520) THRU (...) ORIG ISSUE (06JAN05) DOC1 CPN NBR (12 ) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID ( 513.00) FARE USED ( 0.00) REFUND FARE ( 513.00) TX01 (GB) ( 10.00) TX02 (UB) ( 9.30) TX03 (FR) ( 8.30) REFUND TTL ( 550.60) COMM RECALL (P) (1 ) ORIG FOP (CA ) ADDL TX(X) DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
Refunds
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 10.00 TX02 UB 9.30 TX03 FR TX04(QX) (5.40....) TX05(YQ) (4.60....) TX06(..) TX07(..) (........) TX08(..) (........) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 8.30 (........) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** ORIG FOP CA AMOUNT GBP 550.60 DOMESTIC (N) Y/N NET (Y) Y/N ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (654321........) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (200.00....) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (..........) COMM EARNED CUSTOMER FILE REF (...........................) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW
01/06
Page 7.38

EXAMPLE OF A COMPLETED TEMPLATE NET FARE/ FULL REFUND / PENALTY FOR REFUND ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS.........................................) DOCUMENT NBR (016) (9010294522) THRU (...) ORIG ISSUE (18NOV05) DOC1 CPN NBR (12..) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID (469.00..) FARE USED (0.00....) REFUND FARE (469.00..) TX01 (GB) (20.00...) TX02 (UB) (9.30....) TX03 (AY) (1.50....) REFUND TTL (527.10..) COMM RECALL (P) (7.......) ORIG FOP (CA..........................) ADDL TX(X) DATA (X) ACTION (F) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
Refunds
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 20.00 TX02 UB 9.30 TX03 AY TX04(US) (15.80...) TX05(XA) (1.80....) TX06(XY) TX07(YC) (2.90....) TX08(XF) (2.70....) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC (IAD4.50 ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 1.50 (4.10....) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** >VIEW ORIG FOP CA AMOUNT GBP DOMESTIC (N) Y/N NET (Y) Y/N 527.10 ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (123456........) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (200.00..) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (50.00....) COMM EARNED CUSTOMER FILE REF (.......................... .) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
01/06
Page 7.39
Refunds

This template will only display when: 1. There is an amount in the NET FARE AMT field in the ADDITIONAL DATA TEMPLATE and 2. It is a partial refund or, 3. The refund is for an exchanged ticket
EXAMPLE OF A COMPLETED TEMPLATE NET FARE /NON REFUNDABLE FARE/ TAXES REFUNDABLE ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW NAME (JONES/SMRS.........................................) DOCUMENT NBR (074) (9010294521) THRU (...) ORIG ISSUE (18NOV05) DOC1 CPN NBR (12..) CK (6) DOC2 CPN NBR (....) CK (.) DOC3 CPN NBR (....) CK (.) DOC4 CPN NBR (....) CK (.) CURRENCY (GBP) FARE PAID (815.00...) FARE USED (815.00...) REFUND FARE (0.00....) TX01 (GB) (5.00....) TX02 (UB) (8.40....) TX03 (GR) (8.00....) REFUND TTL (34.80...) COMM RECALL (P) (7.......) ORIG FOP (CA..........................) ADDL TX(X) DATA (X) ACTION (P) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP
EXAMPLE OF COMPLETED ADDITIONAL TAX TEMPLATE ***ADDITIONAL TAXES*** CODE AMOUNT CODE AMOUNT CODE TX01 GB 5.00 TX02 UB 8.40 TX03 GR TX04(WP) (6.80....) TX05(WQ) (1.60....) TX06(YQ) TX07(..) (........) TX08(..) (........) TX09(..) TX10(..) (........) TX11(..) (........) TX12(..) TX13(..) (........) TX14(..) (........) TX15(..) TX16(..) (........) TX17(..) (........) TX18(..) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
>VIEW AMOUNT 8.00 (5.00....) (........) (........) (........) (........) )
EXAMPLE OF COMPLETED ADDITIONAL DATA TEMPLATE ***ADDITIONAL DATA*** >VIEW ORIG FOP CA AMOUNT GBP DOMESTIC (N) Y/N NET (Y) Y/N 34.80 ORIG FOP2 (............................) AMOUNT2 (........) TOUR CODE (123456........) ORIG ISSUE DOC (...) (..........) (.) NET FARE AMT (200.00..) SELLING FARE AMT A/L AUTHORITY (.........................) MISC FEE REFUND PENALTY (0.00....) COMM EARNED CUSTOMER FILE REF (...........................) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP
EXAMPLE OF COMPLETED ADDITIONAL DATA 2 TEMPLATE NET FARE ***ADDITIONAL DATA 2*** >VIEW NET FARE AMT 200.00 NET FARE USED (200.00..* NET FARE REFUND (0.00....* ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND REQUIRES DATA IN THE NET FARE USED AND NET FARE REFUND FIELDS Net fare used Net fare to refund Type C and <enter>
After confirming the additional data template, the message AUTOMATED PAPER REFUND PROCESSED will appear on the screen and 2 refund notices will be printed on the hardcopy printer. 01/06 Page 7.40
Refunds
REPRINT REFUND NOTICES
HELP REFREP HELP DDRF
REPRINT REFUND NOTICE OPTIONS Reprint refund notice from DDL item 1 and print 2 copies Reprint refund notice from DDL items 3,5 & 8 and print 4 copies Reprint refund notice from DDL items 4 through 10 and print 1 copy Reprint refund notice from DDL items 3 and 4 through 7 and 12 7/12#RN3 and print 3 copies (maximum number of reprinted items per transaction = 10) Special Notes 1. Only possible whilst DDL is still active 2. These entries are identical for both paper and electronic tickets 3. Reprinting is not allowed when an e-ticket is exchanged and refunded on the same day DDRF1#RN2 DDRF3/5/8#RN4 DDRF4-10#RN1 DDRF3/4-
PRINT REFUND REPORTS
HELP REFRPT HELP DD*RF
PRINT REFUND REPORT Refund data will be retained for a period of one month and two days, e.g. on Jul 01 and 02 the refund data will be available for May and June. On Jul 03, the data for May will be purged. Print June refund report Print report to specific printer routing Print report for bridged IATA location 3822244 (prints at location making the entry) Print report for specific carrier Special Notes 1. Carrier codes, printer routings, month and IATA location can be combined in any order after DD*RF* 2. These entries are identical for both paper and electronic tickets DD*RF*MJUN-JT DD*RF*MJUN-JTC4BRR DD*RF*9122244*MJUN-JT DD*RF*C220*MJUN-JT
01/06
Page 7.41
Refunds
AUTO FILL REFUND TEMPLATES

Refund templates can be auto filled when the ticket number to be refunded is present in the ticket database. PAPER TICKET (displayed PNR) - Full refund Display refund template and autofill Display refund template and autofill (PNR contains Multiple Document Histories Display refund template for ticket number 22054321109876 and autofill Display refund template for ticket number 0014903478214 and autofill for a Full refund PAPER TICKET (displayed PNR ) Partial refund Display refund template for document history item 2 and autofill for a Partial refund Display refund template for ticket number 22054321109876 and autofill Special Notes 1. Where refunding conjunction ticket numbers, all numbers found in the ticket database for the Conjunction ticket number set, e.g. 2205432109876-877-878 would be autofilled in the refund template. However, it is only necessary to select one ticket number from the set to autofill the refund template (normally the first ticket with coupons remaining). 2. The ticket database does not check whether the ticket is non refundable. This, in addition to verifying the ticket number with the passenger name, is the responsibility of the AGENT. REF/P/DH2 REF2205432109876/P REF REF/DH2 REF2205432109876 REF0014903478214/F
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Page 7.42
Refunds
AUTO FILL OF ADDITIONAL DATA TEMPLATE
The following table indicates the template fields that are auto-filled for a full refund, partial refund, refund of an exchanged ticket and a blank refund template.
ADDITIONAL DATA Template Field ORIG FOP AMOUNT DOMESTIC NET ORIG FOP2 AMOUNT2 TOUR CODE ORIG ISSUE DOC NET FARE AMT SELLING FARE AMT A/L AUTHORITY REFUND PENALTY COMM EARNED CUSTOMER FILE REF
Full Refund Yes Yes Yes Yes Yes Yes Yes Yes Yes N/A No No N/A Yes
Partial Refund Yes Yes Yes Yes Yes Yes Yes Yes Yes N/A No No N/A Yes
Refund of an Exchange ticket No No Yes Yes No No Yes Yes No N/A No No N/A Yes
Blank Refund Template Yes No No No No No No No No N/A No No N/A No
AUTOFILL OF ADDITIONAL DATA TEMPLATE WITH SPLIT FORMS OF PAYMENT FOR A PAPER TICKET
The following table indicates the template fields that are auto-filled for a full refund, partial refund, refund of an exchanged ticket and a blank refund template.
Refund Process Full paper ticket refund with split forms of payment Partial paper ticket refund with split forms of payment Paper ticket refund for an exchanged ticket Blank paper ticket refund
ORIG FOP Yes Yes Yes Yes
AMOUNT Yes Yes (note1) Yes (note 2) Yes (note 2)
ORIG FOP2 Yes Yes No (note 2) No (note 2)
AMOUNT2 Yes Yes (note1) No (note 2) No (note 2)
Advisory Message Displayed No No No No
01/06
Page 7.43
Refunds
Special Notes 1. When the refund involves split forms of payment, the refund amount will be applied to the first form of payment, with any remaining balance applied towards the second form of payment. Exception to this process will be for credit card transactions. When a combination of cash and/or check and credit card is used, the credit card will always be refunded first, with any remaining balance applied towards cash/check. In the case of two (2) credit cards used as form of payment, the first card used will be refunded with any remaining balance applied towards the second credit card. 2. The auto fill of the AMOUNT field retains the parentheses so the data can be changed. The ORIG FOP2 field and the AMOUNT2 field also retain the parentheses so manual data can be input in these 2 template fields.
01/06
Page 7.44
Refunds
EXCEPTIONS TO THE AUTO FILL TEMPLATES

Where a ticket is submitted for a partial refund or has been previously exchanged, certain fields within the refund template will not auto fill. It will be necessary to complete these fields manually. These exceptions are detailed below. Entry REF0013537982444/P REF0013537982444/I3822233/P REF/DH2/P REF/DH2/I3822233/P Auto fill from ticket database Yes, but see field exceptions Yes, but see field exceptions Yes, but see field exceptions Yes, but see field exceptions Field exceptions in the refund template Doc 1 through Doc 4 CPN NBR fields Doc 1 through Doc 4 CK fields Refund fare Fare Used
TX01 through TX03 fields Refund total field Field exceptions in the additional taxes template All TX fields Unused PFC field
01/06
Page 7.45
Refunds
DOCUMENT HISTORY
The following is an example of the document history, highlighting the refund data. This is a partial refund for ticket numbers 22033444444540 542 where; All coupons have been used for ticket number All coupons are unused for ticket number Coupons 1 and 2 are unused for ticket number Entry *DH1 22033444444540 22033444444541 22033444444542
Response
*DH1 1 03OCT0843 1P/XXX/BB*2203344444540-542 I514899 CRAIG/BILLMR/*ADT **DOCUMENT COMMANDS** EZ EZTLI#CLH#N1.1 **INTERFACE** CTLNBR 0640026222 REFUND 0680026324 **DOCUMENT** REFUND 09OCT1340 1P/XXX/BB/RN2203344444541 RFARE GBP2575.00/TAX36.00/GBP2611.00/ PARTIAL/B RCOMM COMM RECALL GBP154.40/ RTKT 22033444444540/0-541/1234-542/12 RTAX GB10.00/UB8.40/US6.00/XA2.00/XY4.50/YC3.20/XF 1.90 RPFC ORD3.0 RAUTH A/L AUTHORITY BJ*345-7 $25.00 03/06/02 FOP CK ENDOR NON ENDORSABLE
(Partial document history)
SECONDARY DDL DISPLAY

The following is an example of the secondary DDL highlighting the refund notice details DD*1 Entry Response
TEST TRAVEL ITEM GROSS P 000001 2611.00A 3822233 09 FEB 02 S A/L TKT NBR NET AMT PSGR NAME INVOICE RF 2203344444540-542 2575.00 CRAIG/B
FA - MD2ABC TLI - NNY AGT-BB SID-XXX TAIR CTL NBR 0640026222 RN-2203344444541 NAME CRAIG/BILLMR TTL TAX 36.00 COMM AMT 154.40 FOP- CHECK
01/06
Page 7.46
Refunds
Special Notes 1. 2. 3. The above displays are identical for both paper and e-tickets with regard to the refund notice details Digits 1-3 of the refund notice number represent the airline numeric code. Digits 4-13 represent the refund notice number (the ticket number) A check digit for the refund notice number (ticket number) will print on the refund notice. It will not appear in the secondary DDL or the document history
01/06
Page 7.47
Refunds
REVERSE OF AUTOMATED PAPER REFUND

Special Notes 1. 2. 3. 4. Not applicable to Electronic Tickets (see page 7.29 for exceptions) Only permitted on same day as original refund processed There is no limit to the number of times a ticket can be refunded then reversed To enable a TAIR message to be issued when a refund is reversed, the Agents A.I.R. Interface Level must be set at 17 or higher. 5. DDL or DDP must be displayed prior to sending the reverse refund command and item status must be RF. The item status will change to RR once the refund has been reversed. Reverse refund for Daily Document Log item 3 (or Daily Activity Report item 3) Reverse refund for specific ticket number DDRR3 DDRR2205432109876
The following document history example shows the Interface refund reversal control number together with the date, time and location of the refund reversal (in bold). Also shown is an example of a refunded net fare amount.
*DH 1 05SEP1612 1P/XXX/BB*2203679554678 I030418 *I TESTING/BETHANY.MISS@*ADT **DOCUMENT COMMANDS** EZ EZTLI|CLH|*R **INTERFACE** CTLNBR 0640030458 REFUND 0680030488 REFREV 0680030498 **DOCUMENT** REFUND 09SEP1340 1P/XXX/BB/RN2203679554678 RFARE RCOMM RTKT RTAX RPFC RAUTH RNET FOP GBP283.00/TAX28.00/P10.00/GBP301.00 FULL/B COMM RECALL GBP19.83/ 2203679554678/12 GB5.00/UB8.40/FR4.80/YQ5.00/XF4.80 JFK3 A/L AUTHORITY PER JOHN NET FARE GBP168.30 CCCA 5411 7712 1234 9876 123456-GBP311.00
REFREV 09SEP1910 1P/XXX/BB ENDOR NON-REFUNDABLE/NO CHGS/ (partial document history)
Special Note 1. In the case of multiple reverse refunds, the subscriber can only view the last transaction in the document history. The system suppresses any previous refund elements when another refund is processed. Display document history item 1, ALL DATA
01/06
*DH1/AD
Page 7.48
Refunds
FURTHER INFORMATION SOURCES

General overview Error responses FAQs Refund Notice document Requirements/Restrictions Template examples/explanations Paper refunds Reverse paper refund INFO REFITG INFO REFBSPERR INFO REFITQA INFO REFITRN INFO REFITRR/R INFO REFITTEMP INFO REFRPT INFO REFREV Refund Index Entries and options Paper refunds Print refund report Reprint refund notice Reverse paper refund Print refund report HELP REFBSP HELP RENOPT HELP REFPRO HELP DD*RF HELP REFREP HELP REFREV INFO DD*RF
01/06
Page 7.49
Index
8. INDEX
Assign Invoice Number Template ATB2 GAP Reports ATB2 Stock Numbers Automated Electronic Ticket Refunds Automated Paper Ticket Refunds BSP Requirements For Electronic Tickets BSP Requirements For Paper Tickets Check Fare Rules Coupon Status Display Daily Documentation Logs Document Distribution Template Document History Documentation Overview Duplicate Itinerary / Invoice Electronic & Paper Ticket Issue Electronic Revalidation Electronic Ticket Enforce Ticketing Rules Electronic Ticket Exchange Reverse Via Coupon Status Display Electronic Ticket Exchange Reverse Via Daily Documentation Log Electronic Ticket Acknowledgement/Authorisation Electronic Ticket History Electronic Ticket Record (ETR) Electronic Ticket Record Template Options Electronic Ticket Refund Reverse Via Coupon Status Display Electronic Ticket Refund Reverse Via Daily Documentation Log Examples Of Electronic Ticket Refunds Examples Of Paper Ticket Refunds Exchange Ticket EZ Document Command Options EZ Electronic Ticketing Command Options EZ Paper Ticketing Command Options Form of Identification (FOID) Index Introduction Issue A Customised Itinerary Issue A Customised Itinerary/Invoice Issue A Customised Pocket Itinerary Itinerary & Itinerary / Invoice Options Other Daily Documentation Logs And Reports Other Document Types
6.3 5.2 5.3 7.4 7.28 2.2 2.3 7.2 4.7 3.2 6.2 2.24 1.2 6.9 2.2 4.17 2.11 4.28 4.27 2.19 4.11 4.2 4.4 7.27 7.26 7.6 7.32 4.18 1.3 2.16 2.22 2.21 8.1 1.2 6.4 6.4 6.7 6.6 3.4 6.3
01/06
Page 8.1
Index
INDEX continued
Paper Ticket Refund Reverse Paper Ticket Refunds Auto Fill Templates P Updates After Electronic Ticket Request Pocket Itinerary Options Positive Authorisation Table (PAT) Post Ticketing Options Primary Daily Documentation Log Primary Daily Documentation Log Entries Print Refund Reports For Paper And Electronic Refunds Productivity Credit Manual Ticket Entry Refunds Reprint Refund Notices for Paper and Electronic Refunds Secondary Daily Documentation Log System Cancel Ticket Data Display Transmit Ticket Numbers Void Electronic Ticket And Paper Ticket Void Electronic Ticket Via Coupon Status Display Void Reversal Paper Ticket Only Worldspan Requirements For Electronic Tickets Air Table Updates / Document Distribution Template Worldspan Requirements For Paper Tickets Air Table Updates / Document Distribution Template 7.48 7.42 2.18 6.8 2.10 4.1 3.2 3.3 7.41 2.26 7.1 7.41 3.3 4.15 4.8 2.25 4.12 4.14 4.13 2.4 2.8
01/06
Page 8.2

WorldSpan - 9I01 Documentation Reference Manual

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Documentation Reference Manual

2005 Worldspan, L.P. All Rights Reserved.

Documentation Reference Manual

Documentation Reference Manual

Documentation Reference Manual

INTRODUCTION - DOCUMENTATION OVERVIEW

Documentation Reference Manual

EZ DOCUMENT COMMAND OPTIONS

INFO EZG HELP EZ

Documentation Reference Manual

Electronic & Paper Ticket Issue

ELECTRONIC & PAPER TICKET ISSUE

Documentation Reference Manual

Electronic & Paper Ticket Issue

BSP REQUIREMENTS FOR ELECTRONIC TICKETS

Documentation Reference Manual

Electronic & Paper Ticket Issue

BSP REQUIREMENTS FOR PAPER TICKETS

LOG TICKET STOCK

HELP 4GT INFO 4GT

4GT BLANK TEMPLATE

ENTER HERE WHEN COMPLETE ( >

ENTER HERE WHEN COMPLETE ( >

ENTER HERE WHEN COMPLETE (UPDATE COMPLETE>

Documentation Reference Manual

Electronic & Paper Ticket Issue

WORLDSPAN REQUIREMENTS FOR ELECTRONIC TICKETS

AIR TABLE EZ OPTIONS

AIR TABLE UPDATES FOR ELECTRONIC TICKETS

AIR TABLE WITH ELECTRONIC TICKET APPROVAL

Documentation Reference Manual

Electronic & Paper Ticket Issue

DOCUMENT DISTRIBUTION TEMPLATE

INFO 4G#ME INFO STOCK

4G#ME BLANK DOCUMENT DISTRIBUTION TEMPLATE

Documentation Reference Manual

Electronic & Paper Ticket Issue

DOCUMENT DISTRIBUTION TEMPLATE

COMPLETED DOCUMENT DISTRIBUTION TEMPLATE

Documentation Reference Manual

Electronic & Paper Ticket Issue

UPDATE CRT/PRINTER ASSOCIATIONS

Documentation Reference Manual

Electronic & Paper Ticket Issue

WORLDSPAN REQUIREMENTS PAPER TICKETS

AIR TABLE PAPER TICKETING OPTION

Documentation Reference Manual

Electronic & Paper Ticket Issue

DOCUMENT DISTRIBUTION TEMPLATE

INFO 4G#MK INFO STOCK

Repeat of entry made Title of template IATA of validating location

001 (EFE218 ( ( ( ( ( ( ( ( ( ( ( (EFE219 ( ( ( ( ( ( ( ( ( ( (

Documentation Reference Manual

Electronic & Paper Ticket Issue

POSITIVE AUTHORISATION TABLE (PAT)

HELP 4G/AT INFO 4G/AT

4G/AT <partial display>

Documentation Reference Manual

Electronic & Paper Ticket Issue

ELECTRONIC TICKET ENFORCE TICKETING RULES

ELECTRONIC TICKET RESTRICTION IN THE FARES DISPLAY

MIN/ MAX SU@ 30 SU@ 30

BKG CDE VVN QQN

#NNC #R #$ #$Z #TR

#K #N #NN #NNC #R #$ #$Z #TR

HELP DH INFO DH

ENTRY DH DH3 DH14JAN DH-JONES/SAM *DHV