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Astrogram
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
April 23, 1999
AMES RESEARCH CENTER, MOFFETT FIELD
NASA licenses
Water Bay T ransit confer ence new educational
held at Ames Mars CD-Rom
NASA Ames has licensed a new interac-
Left: Members of the Bay Area tive CD-Rom that allows students to virtu-
Blue Ribbon Water Transit task ally explore Mars, understand the basic
force visit the most probable site concepts of space exploration and search
for a commercial ferry port at Ames for life in the universe.
during their tour. The old channel Ames developed the Mars Virtual Ex-
to the Bay can be seen center-left ploration CD-Rom as a captivating way to
with Hangars 2 and 3 in the educate students about Mars. Ames re-
background. cently licensed the CD-Rom to Modern
School Supplies, Inc., Bloomfield, CT, which
plans to market the CD-Rom to schools
throughout the country.
"We think this partnership will enable
the largest distribution possible of this in-
novative, educational CD-Rom," said Phil
April 23, 1999 Communication for the information technology age Astrogram — 1
The Ames
ISO 9001
ISO 9001 certification pr ocess begins at Ames
Next week, April 27-30, will begin the not answer it. Let the auditor know that you or your responsible manager. Never an-
ISO 9001 certification process at Ames. An do not understand the question. It is the swer a question outside your direct control
outside, third party audit team made up of auditor’s responsibility to rephrase the ques- or process. Refer such questions to the
personnel from Det Norske Veritas (DNV) tion to get the information required. It is guides that will be shadowing the auditors
Certification, Inc. will be onsite to assess the not your job to anticipate the auditor’s throughout this assessment process. The
effectiveness of the center quality manage- questions. reason for this is that your answer to such a
ment system. The assessment will begin Direct all answers to the specific ques- question might put someone else who
with an opening meeting between the DNV tion asked. The best answer to an auditor’s owns the process on the spot.
external audit team and the Ames manage- question is a yes or no answer. Auditors will Review and be knowledgeable of all
ment council. After this meeting, the audi- generally ask open-ended questions, but if pertinent documentation that applies to
tors will visit various organizations to deter- they do not, the preferred answer is yes or your area of responsibility. Nothing gets an
mine if there is a quality system in place, and no to any question asked. audit off onto the right foot better than an
if that system is effective in meeting the ISO Concentrate on answering the ques- auditee who really knows his or her docu-
9001:1994 requirements. tions with concise explanations. Concise- mentation. Remember the audit is about
Auditee(s) should: ness implies understanding and understand- finding conformance , not non-conform-
Be available at the appropriate time and ing implies conformance. You need to ance. Once conformance has been estab-
location. Nothing can turn an auditor more demonstrate the Ames center mantra “say lished, it is on to other issues.
sour than getting to an auditee location and it, do it, prove it,” and before you know it, Be able to show to the auditor the
finding the auditee not available. Remem- they will be on to the next auditee. objective evidence that is referenced in
ber that while the auditor is auditing, he or Reference the documentation (proce- your documentation. Remember that ob-
she is indirectly measuring management dures, work instructions, forms, external jective evidence is the name of the game. If
and executive management commitment. documents, and the master list) from the there is no evidence, then it did not hap-
The auditor is going to take a dim view of web site http://dqa.arc.nasa.gov. The cen- pen. ISO defines objective evidence as
the commitment of executive management tral source of all current documentation findings that can be substantiated by infor-
if employees are not available to be audited should be the web. Without exception, all mation which is factual and which can be
at the predetermined time and place. Ames employees should be able to use the verified. Remember the auditor has only a
Listen carefully to what is being asked. web-based document system. You will limited time to question the auditee and, in
Do not anticipate an auditor’s question, most likely be asked to demonstrate web that time, the auditor has to feel confident
since you could end up answering the usage sometime during the audit; so be that the auditee truly abides by the docu-
wrong question or revealing information prepared to do so. mentation. This confidence is developed
that was not requested. Refer questions that pertain to areas through the record history.
If you do not understand a question, do outside of your responsibility to the guide Make sure all safety issues are addressed.
Auditors will note all safety issues such as
gas cylinders not secured properly, electri-
cal outlets overloaded, etc. These are haz-
ards to people and products and our ser-
Manufacturing T echnology vices.
Be upbeat and positive during the audit.
meeting held at Ames Always be courteous. It does not cost
anything and it does make things flow
The NASA Headquarters Manu- smoothly.
facturing Technology Steering Com- Auditee(s) should not:
mittee meeting was recently hosted Speak until asked a specific question.
by Code QS at Ames. It’s the auditor’s show, so let them ask the
The committee is made up of rep- question.
resentatives from each NASA Center Speak about issues outside of your di-
and the Jet Propulsion Laboratory rect responsibility. Again, the issue here is
(JPL). The committee is responsible do not answer questions about documents
for Agency mission assurance policies or processes that you do not directly con-
related to new electronic manufac- trol.
turing technologies. Offer opinions about anything; stick to
New technology information and facts and facts only. Auditors are looking for
lessons learned were discussed be- objective evidence. Opinions have no place
tween NASA, Department of Defense photo by Dominic Hart
in an audit; they only muddy the waters.
(DoD) and the European Space Agency John Maristch of HQ (left) chats with Robert
(ESA) during the meeting. Navarro of Ames, Chief, Code QS (right) at the BY RICK SERRANO
Manufacturing Technology Steering Committee
meeting.
Ames Exchange
sponsors“Giants
Day” 1999
Left to right: Sherry Petersen, Cafe manager; Brandy Bell, office photo by Sheila Johnson
assistant for the Exchange; and Manual Bravo, catering manager.
Venoncia Braxton of Ames weathers the storm.
Calendar
Jetstream Toastmasters, Mondays, 12 noon to Ames Java User Group, Apr 28, 2:00 p.m. to 3:30 p.m., Ames Sailing Club Meeting, May 13, 11:30 a.m. to
1 p.m., N-269/Rm. 179. Guests welcome. POC: Jenny N258/Rm 127. Topic: Java Servlet programming by author 1 p.m., N-262/Rm. 100. POC: Greg Sherwood, ext. 4-0429.
Kahn at ext. 4-6987 or Karen Matsuoka at ext. 4-6184. Jason Hunter (http://www.servlets.com/jsp/about.html). Q&A
session will also include James Davidson, head of Sun's Servlet Ames Multicultural Leadership Council Meeting,
Ames Bowling League meets at Palo Alto Bowl every API. JUG URL: http://jug.arc.nasa.gov/meetings.html. POC: May 19, 11:30 a.m. to 1 p.m., Galileo Rm/Ames Café. POC:
Tuesday at 6 p.m. The league is in need of substitute Sharon Marcacci (smarcacci@mail.arc.nasa.gov) David Morse, ext. 4-4724 or Sheila Johnson, ext. 4-5054.
bowlers. POC: Mina Cappuccio at ext. 4-1313.
Ames Contractor Council Meeting, May 5, 11 a.m., NFFE Local 997 Union General Meeting, May 19,
Ames Ballroom Dance Club. Ames Ballroom Dance N-200 Comm. Rm. POC: Greg Marshall at ext. 4-4675. 11:30 a.m. to 12:30 p.m., Bldg. 19/Rm. 2017. Guests
Club. Tuesdays: Merengue 3/30, Niteclub 2-Step 4/6, 4/ welcome. POC: Marianne Mosher at ext. 4-4055.
13, 4/20. 3 levels of classes, from Beg. to Int., 5:15 - Hispanic Advisory Committee for Employees, May 6,
6:45pm. Moffett Training and Conference Center, Bldg. 11:45 a.m. to 12:30 p.m., N-239/Rm 177. POC: Carlos Torrez Ames Asian American Pacific Islander Advisory Group
3/Showroom. Women dancers are especially encouraged at ext. 4-5797. Meeting, May 20, 11:30 a.m. to 1 p.m., N-241/Rm. B2.
to join. POC: Helen Hwang, hwang@dm1.arc.nasa.gov. POC: Daryl Wong at ext. 4-6889 or Brett Vu at ext. 4-0911.
ABDC Website: http://arcapps.arc.nasa.gov/Info/ Environmental, Health & Safety Monthly Information
Forum, May 6, 8:30 a.m. to 9:30 a.m., Bldg. 19/Rm 1078. Ames Amateur Radio Club, May 20, 12 noon, N-260/
Ames Child Care Center Board of Directors POC: Linda Vrabel at ext. 4-0924. Conf. Rm. POC: Mike Herrick, K6EAA at ext. 4-5477.
Meeting, Wednesdays, 12 noon to 1 p.m., N-213/Rm. Native American Advisory Committee Mtg, May 25,
204. POC: Debbie Wood at ext. 4-0256. Ames African American Advisory Group Meeting,
May 6, 11:30 a.m. to 12:30 p.m., N-241/Rm 237. POC: 12 noon to 1 p.m., Ames Café. POC: Mike Liu at ext. 4-1132.
Model HO/HOn3 Railroad Train Club at Moffett Mary Buford Howard at ext. 4-5095. Nat’l Association of Retired Federal Employees, S.J.
Field invites train buffs to visit and join the club in Bldg. Chapter #50, Meeting, Jun 11, at the Elk’s Club, 44 W. Alma
126, across from the south end of Hanger One. The club Southbay FEW Chapter Mtg, May 11, 11:30 a.m. to
1 p.m., N-241/Rm B1. POC: Christine Munroe, ext. 4-4695. Avenue, San Jose. Social hour: 10:30 a.m. Prog. & bus.
is in particular need of low voltage electricians and scenery mtg. follow lunch at 11:30 a.m. POCs: Mr. Rod Peery, Pres.,
builders & maintainers. Work nights are usually on Friday Professional Administrative Council (PAC) Meeting, (650) 967-9418 or NARFE 1-800-627-3394.
nights from 7:30 p.m. to 9:30 p.m. Play time is Sunday May 13, 10:30 a.m. to 11:30 a.m. Location TBD. POC:
from 2 p.m. to 4 p.m. For more info, call John Donovan at Janette Rocha, ext. 4-3371.
(408) 735-4954 (work) or (408) 281-2899 (home).
Astrogram
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Printed on recycled and recyclable paper with vegetable-based ink.