Michael Boyle

Round Lake, IL 60073 Home 847-740-3401 mboyle00@yahoo.com Linked In: mboyle00 Career Objective To obtain a Sales/Application Engineering or Technical Product Management position with a growth oriented organization which will allow me to benefit from my Technical managerial abilities. Summary Technical/sales professional with over 12 years of technical experience and 5 years of sales experience, with expertise in power quality problem solving. Technical responsibilities included Product management and Application engineering, certification assistance, quoting and Technical Service Team Leader overseeing a staff of 6. Technical training of both inside and outside (Regional Mgnt) sales staff . I have a reputation as a highly motivated self-starter with strong communication, problem solving, persuasive presentation, and management skills. Sales responsibilities have included developing an account base and selling high priced PC based retail P.O.S./ Inventory equipment. I have proven abilities in customer relationship retention and achieving sales quotas. Experience Oneac, Libertyville, IL Technical Product mgr, 2011 - 2012 Oversee all aspects of all Oneac product lines including technical issues, pricing, marketing literature,forecasting based on sales data and sales staff forecast and new product development. Chloride Power North America, Oneac division, Libertyville, IL Senior Application Engineer, 2006 - 2011 Major responsibilities included product training, application, quoting and UPS product configurator. Configure electrical power quality products to meet customer needs. This includes single and three phase UPS and Power Conditioners, filters and Communication Line Protectors. Systems configured based on customer specifications, quoting of these products as well. Training of the inside sales staff by writing a series of PowerPoint presentations designed to improve their product knowledge and overall customer service capabilities. UPS product configurator is an on-line tool designed to help customer part selection of ups and power conditioning equipment. Sola/Hevi-Duty, Rosemont, IL Technical Service Representative / Team Leader, 1999 - 2006 TSR responsibilities include but are not limited to telephone support of both application and certification assistance to customers and quoting responsibilities to manufactures representatives and distributors. Team Leader responsibilities included overseeing a staff of 4-6 in a call center that handles 3000 calls and 200 quotes per month. I have written and performed multiple Power Point presentations for training of Sola/Hevi-Duty manufactures representatives and distributors. I was promoted to Technical Service Team Leader in Nov 2003, I was named acting Team Leader in Mar 2002, in that time labor has been reduced from 5 TSR's and 1 assistant to 4 TSR's, while the % of calls answered within 30 seconds has improved by 11%, the abandoned call rate has decreased by 4%, the average call to answer has gone from 60 sec to 34 seconds and the total number of calls has remained the same. Sola/Hevi-Duty is a sister company of Liebert where I quoted and supervised the application of Liebert single and three phase UPS equipment. Merchants Business Solutions, Hillside, IL

Account Executive, 1998 - 1999 Merchants is a retailer of PC based Point-of-Sale(P.O.S) / Inventory Equipment custom configured for retail applications and electronic cash registers. Account Executive, focus on market of retail liquor stores by addressing needs, assessing current equipment and developing solutions to increase store productivity. Supercom, Addison, IL Account Executive, 1995 - 1998 Supercom, IL was a distributor specializing in custom PC configuration. Account Executive, Created new accounts by cold call prospecting, maintained and serviced existing accounts to maximize profits from the accounts. Reached quota of 60k per month in 4 months thru cold calling with no transferred accounts, reached 100k in 8 months and the best month was 160k. Education B.S., Electronic Engineering Technology, 1987 Devry Institute of Technology , Woodbridge, NJ. B.S.E.E.T. Advanced Electronic Technology degree focusing on design of both analog and digital electronics, Microprocessor and Computer theory. Skills Complete knowledge of a PC based computer hardware with the ability to repair, upgrade (including BIOS upgrade) and custom configure to specification. Business: successful completion of the Illinois Banks and Real Estate course in September, 1996. Skills Keyword and terms Quoting, customer/employee trainer, single/three phase uninterruptible power supply, single/three phase power conditioners, single/three phase filters, single/three phase electrical circuits, analog/digital circuits, Filters/TVSS, DC power supplies, Technical service team leader, Application engineer, inside/outside sales representative, excellent customer service skills, Account Executive, consistant achievement sales quotas, prospecting, cold calling, new account development, Product manager, pricing, forecasting, inventory management, product marketing, literature development, POS equipment, retail solutions, custom product configuration, outlook, powerpoint, excel, word