INSTITUTE OF MANAGEMENT TECHNOLOGY

CENTRE FOR DISTANCE LEARNING

GHAZIABAD

End-Term Examinations December 2010

Subject Code : IMT-14 Subject Name: Organization Structure & Behavior
Notes:

Time Allowed : 3 Hours Max. Marks : 70

(a) Answer any FOUR questions from SECTION-A and CASE STUDY as given in SECTION-B. Each Question (SECTION-A) carries 14 MARKS and (SECTION-B) Case Study carries 14 MARKS. (b) For students enrolled before January 2008, the Question Paper would be treated for 50 marks instead of 70 marks. (c) No doubts/clarifications shall be entertained. In case of doubts/clarifications, make reasonable assumptions and proceed.

SECTION-A 1. 2. Describe the various theories of Learning, with the help of examples. Write short notes on the following: a) Role ambiguity b) Transformational Leadership c) Hygiene Factors (Herzberg) d) Job Rotation 3.

MARKS : 56

(a) Politics isnt inherently bad. Its merely a way to get things accomplished within organizations. Do you agree or disagree? Defend your position. (b) What are the various types of change agents? Describe the nature of the organizational environment in which each change agent would be more effective.

4.

(a) Describe the Vroom Yetton model in defining the five styles of decision making. What are the conditions that are more suitable for each style to be applied? (b) What are the advantages of Matrix structure? (a) Explain the formula: Motivation = (E X I X V) with an example. (b) Contrast distributive and procedural justice. What implications might they have for designing pay systems in different countries?

5.

6.

(a) What are the components in the conflict process model? From your own experiences, give an example of how a conflict proceeded through the five stages? (b) If you were a manager, how would you assess a situation in terms of Fiedlers model? (a) People often use the term personality casually, in everyday speech. When it comes to the use of the term in organizational behaviour (OB), the term has a more specific meaning. What is personality, as the term is used in OB, and how is it relevant to understanding organizational behaviour? (b) Contrast the virtual organization with the boundary less organization.

7.

ETE-Dec. 2010

Page 1 of 2

IMT-14

SECTION-B Lightspeed.com

(Case Study)

MARKS : 14

Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone, except three in the Pacific area and one in the Atlantic area. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turn around, and professionalism. As team leader, Edwin is the focal point of complaints from team members that he only sees via videoconference a few times per year, or compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all these people and does not have control over their actual work and few organizational rules, regulations, and policies. Yet due to the position he is in, he feels he gets all their complaints. The part he likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time trying to decide who should be doing what tasks. The team does not deal well when a member offers an offthe-wall solution to a team problem. They tend to send Edwin more e-mail when a member offers an off-the-wall solution during a team chat than any other team-conflict issue.

Questions 1. What are the factors that contribute to developing organizational culture in the said organization? 2. Increasingly, organizations are assigning work to teams rather than breaking work into tasks assigned to individual employees. Why? Under what conditions would you recommend team-based work? Under what conditions would you recommend individual-based work designs? Explain?

ETE-Dec. 2010

Page 2 of 2

IMT-14