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BSC3120 Nokia GSM/EDGE BSS, Rel. BSS12, System Documentation, v.1 GSM Voice Key Performance Indicators Nokia

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Nokia GSM/EDGE BSS, Rel. BSS12, System Documentation, v.1

GSM Voice Key Performance Indicators

Nokia Proprietary and Confidential

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© Nokia Corporation

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BSS12 GSM Voice Key Performance Indicators The information in this document is subject to change

BSS12 GSM Voice Key Performance Indicators

The information in this document is subject to change without notice and describes only the product defined in the introduction of this documentation. This document is intended for the use of Nokia's customers only for the purposes of the agreement under which the document is submitted, and no part of it may be reproduced or transmitted in any form or means without the prior written permission of Nokia. The document has been prepared to be used by professional and properly trained personnel, and the customer assumes full responsibility when using it. Nokia welcomes customer comments as part of the process of continuous development and improvement of the documentation.

The information or statements given in this document concerning the suitability, capacity, or performance of the mentioned hardware or software products cannot be considered binding but shall be defined in the agreement made between Nokia and the customer. However, Nokia has made all reasonable efforts to ensure that the instructions contained in the document are adequate and free of material errors and omissions. Nokia will, if necessary, explain issues which may not be covered by the document.

Nokia's liability for any errors in the document is limited to the documentary correction of errors. NOKIA WILL NOT BE RESPONSIBLE IN ANY EVENT FOR ERRORS IN THIS DOCUMENT OR FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL (INCLUDING MONETARY LOSSES), that might arise from the use of this document or the information in it.

This document and the product it describes are considered protected by copyright according to the applicable laws.

NOKIA logo is a registered trademark of Nokia Corporation.

Other product names mentioned in this document may be trademarks of their respective companies, and they are mentioned for identification purposes only.

Copyright © Nokia Corporation 2007. All rights reserved.

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Contents Contents 1 About this document 5 2 GSM voice KPI categories 6 3 GSM

Contents

Contents

1

About this document

5

2

GSM voice KPI categories

6

3

GSM voice KPI definitions and formulas

8

3.1

Accessibility 8

3.1.1

TCH call blocking, DR compensated (blck_8i) 8

3.1.2

SDCCH access probability, (gsm voicef_1)

8

3.1.3

HO failure % due to radio interface blocking, (hfr_55a)

9

3.2

Retainability 10

3.2.1

SDCCH drop ratio without timer T3101 expiry %, (sdr_4) 10

3.2.2

TCH dropped conversation %, area, (dcr_5a) 11

3.2.3

TCH dropped conversation %, area, re-est. considered, (dcr_5b) 11

3.2.4

Total HO failure %, (hfr_2a)

12

3.2.5

HO drop ratio, (hfr_68a)

13

3.3

Quality

14

3.3.1

UL cumulative quality % in class X, S1 (ulq_2a)

14

3.3.2

DL cumulative quality % in class X, S1 (dlq_2a)

15

3.4

Traffic share

16

3.4.1

TCH traffic sum (trf_1d) 16

3.4.2

Average SDCCH traffic (trf_11b) 16

3.4.3

DTM CS traffic ratio (dtm_2)

17

3.4.4

TCH traffic share of non-AMR calls (trf_120a)

18

3.4.5

TCH traffic share of FR AMR calls (trf_121) 19

3.4.6

TCH traffic share of HR AMR calls (trf_122a)

20

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BSS12 GSM Voice Key Performance Indicators 4 (20) © Nokia Corporation Nokia Proprietary and Confidential

BSS12 GSM Voice Key Performance Indicators

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About this document 1 About this document This document defines Nokia reco mmendations for the

About this document

1 About this document

This document defines Nokia recommendations for the GSM voice Key Performance Indicators (KPIs).

These definitions are subject to change. Nokia improves the definitions and the list of KPIs according to received feedback and results from testing and field operations.

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BSS12 GSM Voice Key Performance Indicators 2 GSM voice KPI categories GSM voice KPIs are

BSS12 GSM Voice Key Performance Indicators

2 GSM voice KPI categories

GSM voice KPIs are divided into the following categories:

Accessibility – establishing a successful connection

Retainability – maintaining an ongoing connection

Quality – having a good service experience during a connection

Traffic Share – finding out the traffic share between different services

Table GSM voice KPIs lists the GSM voice KPIs and formula IDs by category.

Table 1. GSM voice KPIs

KPI Category

Description

Formula ID

Accessibility

 

TCH call blocking, DR compensated

blck_8i

 

SDCCH access probability

gsm voicef_1

 

HO

failure % due to radio interface

 

blocking

hfr_55a

Retainability

 

SDCCH drop ratio without timer T3101 expiry %

sdr_4

 

TCH dropped conversation %, area

dcr_5

 

TCH dropped conversation %, area, re- est. considered

dcr_5b

 

Total HO failure %

hfr_2a

 

HO

drop ratio

hfr_68a

Quality

 

UL

cumulative quality % in class X, S1

ulq_2a, x=5

 

DL

cumulative quality % in class X, S1

dlq_2a, x=5

Traffic Share

 

TCH Traffic Sum

trf_1d

 

Average SDCCH traffic

trf_11b

 

DTM CS traffic ratio

dtm_2

 

TCH traffic share of non-AMR calls %

trf_120a

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GSM voice KPI categories TCH traffic share of FR AMR calls % trf_121 TCH traffic

GSM voice KPI categories

TCH traffic share of FR AMR calls %

trf_121

TCH traffic share of HR AMR calls %

trf_122a

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BSS12 GSM Voice Key Performance Indicators 3 GSM voice KPI definitions and formulas This chapter

BSS12 GSM Voice Key Performance Indicators

3 GSM voice KPI definitions and formulas

This chapter includes definitions and formulas for the GSM voice KPIs. The KPIs are listed by category. For an overview of the categories, see chapter GSM voice KPI categories.

3.1

Accessibility

With the following KPIs , accessibility is examined from the point of view of traffic channel, SDCCH and handover.

3.1.1 TCH call blocking, DR compensated (blck_8i)

Description:

This KPI measures the traffic channel congestion.

Use:

This KPI is applicable on the BTS level even when the BTS is part of a multi-BTS segment. Note that this version can only be used in S11 with BSC CD 7.2, and in S11.5 with BSC CD 4.0.

Formula (NetAct names):

sum(TCH_REQUESTS_CALL_ATTEMPT - SUCC_TCH_SEIZ_CALL_ATTEMPT) 100 * ----------------------------------- sum(TCH_REQUESTS_CALL_ATTEMPT)

Counters from table(s):

p_nbsc_traffic

3.1.2 SDCCH access probability, (gsm voicef_1)

Description:

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GSM voice KPI definitions and formulas This KPI measures SDCCH congestion. Use: This KPI gives

GSM voice KPI definitions and formulas

This KPI measures SDCCH congestion.

Use:

This KPI gives the probability to access SDCCH without the effect of FGSM VOICE. It is used on the area and BTS level. All types of SDCCH allacation are included (Call Setup, SMS, LU, etc.). This KPI can be used for the dimensioning of static SDCCH or probable activation of dynamic SDCCH allocation.

Formula:

sum(sdcch_busy_att) 100 * (1 - -----------------------------) % sum(sdcch_seiz_att)

Counters from table(s):

p_nbsc_traffic

3.1.3 HO failure % due to radio interface blocking, (hfr_55a)

Description:

This KPI can be used for the dimensioning of clusters to provide need capacity for MS mobility. Handover failure in Nokia BSS can occur without the actual HO command. (e.g. there is a reason for a HO, but the target cell is full).

Use:

This KPI is used on the area level.

Formula:

sum(msc_o_fail_lack /* handovers failing due to blocking */ +bsc_o_fail_lack +cell_fail_lack)

100 * -------------------------------------- %

/* all HO attempts */

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BSS12 GSM Voice Key Performance Indicators 3.2 + bts_ho_assgn) Counters from table(s): p_nbsc_ho Retainability With

BSS12 GSM Voice Key Performance Indicators

3.2

Counters from table(s):

Retainability

With the following KPIs, retainability is examined from the point of view of traffic channel, SDCCH, and handover.

3.2.1 SDCCH drop ratio without timer T3101 expiry %, (sdr_4)

Description:

This KPI defines the ratio of dropped SDCCH without considering the drops caused by timer T3101. It is used to analyse SDCCH drops and reasons in case of Call Setup, SMS, LU, etc. Call Setup failure is mostly visible to end (MS) users.

Use:

This KPI is used to follow up the performance of SDCCH from a technical point of view.

Formula:

sum(a.sdcch_radio_fail

+ a.sdcch_rf_old_ho

+ a.sdcch_user_act

+ a.sdcch_bcsu_reset

+ a.sdcch_netw_act

+ a.sdcch_abis_fail_call

+ a.sdcch_abis_fail_old

+ a.sdcch_bts_fail

+ a.sdcch_lapd_fail

+ a.sdcch_a_if_fail_call

+ a.sdcch_a_if_fail_old

- b. T3101_EXPIRED) 100 * --------------------------------------- %

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GSM voice KPI definitions and formulas sum(sdcch_assign+sdcch_ho_seiz) a = p_nbsc_traffic b = p_nbsc_service Counters from

GSM voice KPI definitions and formulas

sum(sdcch_assign+sdcch_ho_seiz)

a = p_nbsc_traffic

b = p_nbsc_service

Counters from table(s):

p_nbsc_traffic

p_nbsc_service

3.2.2 TCH dropped conversation %, area, (dcr_5a)

Description:

This KPI defines the ratio of calls dropped while A and B are talking, that is after conn_ack. Inter-BSC handovers are subtracted in the denominator because they trigger conver_started. Compensation is 100% true only if the area has no inter-BSC HOs from outside the area.

Use:

This KPI is used on the area level.

Formula:

sum(b.dropped_calls) 100 * ------------------------------ % sum(b.conver_started)

- sum(a.msc_i_tch_tch)

Counters from table(s):

a = p_nbsc_ho

b = p_nbsc_service

3.2.3 TCH dropped conversation %, area, re-est. considered, (dcr_5b)

Description:

This KPI defines the ratio of calls dropped while A and B are talking, that is after conn_ack. Inter-BSC handovers are subtracted in the

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BSS12 GSM Voice Key Performance Indicators denominator because they trigger co nver_started. Compensation is 100%

BSS12 GSM Voice Key Performance Indicators

denominator because they trigger conver_started. Compensation is 100% true only if the area has no inter-BSC HOs from outside the area.

Use:

This KPI is used on the area level.

Formula:

sum(b.dropped_calls)

- sum(tch_re_est_release)

100 * ----------------------------------------- % sum(b.conver_started)

- sum(a.msc_i_tch_tch)

Counters from table(s):

a = p_nbsc_ho

b = p_nbsc_service

3.2.4 Total HO failure %, (hfr_2a)

Description:

This KPI can be used for dimensioning clusters to provide need capacity for MS mobility. HO failure in Nokia BSS can occur without the actual HO command. (e.g. there is reason for a HO, but the target cell is full.) This KPI includes both failed HOs where the HO command is sent and those where the HO command is not sent to the MS. HO failures are not visible to end (MS) users.

Use:

This KPI is used on the area or network level.

Formula (logical):

HO attempts - successful HOs

100 * --------------------------------- % =

HO attempts

successful HOs

100 * (1- ----------------------------------) % =

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GSM voice KPI definitions and formulas HO attempts Formula (NetAct Names): sum( msc_o_succ_ho + bsc_o_succ_ho

GSM voice KPI definitions and formulas

HO attempts

Formula (NetAct Names):

100 * (1- ---------------------------------- )%

Counters from table(s):

3.2.5 HO drop ratio, (hfr_68a)

Description:

This KPI defines how big a share of the started handovers are dropped. It indicates the quality of the handovers. HO drops are visible as dropped calls to end (MS) users.

Use:

This KPI is used in optimization of HO quality.

Formula:

/* all HO attempts */

100* ------------------------------------------- %

/* handovers failing due to blocking */

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BSS12 GSM Voice Key Performance Indicators -sum( msc_o_fail_lack /* handovers failing due to not allowed

BSS12 GSM Voice Key Performance Indicators

/* handovers failing due to not allowed */

/* wrong Aif circuit type */

3.3

Counters from table(s):

Quality

Quality of Voice can be examined by two counters. The first counter measures uplink quality and the second counter measures downlink quality.

3.3.1 UL cumulative quality % in class X, S1 (ulq_2a)

Description:

This KPI gives the cumulative percentage of call samples in classes 0 to X.X = 5 and is normally used as a quality indicator. If X = 5 and this figure is 100 %, the MS users have not perceived any quality problems in case of EFR codec.

Use:

This KPI is used to estimate actual voice quality perceived by end (MS) users. Actual values are not comparable between different codec versions (e.g. AMR and non-AMR).

Formula:

sum(freq_ul_qual0

+

+

freq_ul_qualX)

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GSM voice KPI definitions and formulas 100 * ----------------------------- % sum( freq_ul_qual0 + + freq_ul_qual7

GSM voice KPI definitions and formulas

100 * ----------------------------- % sum( freq_ul_qual0

+

+

freq_ul_qual7 )

Counters from table(s):

p_nbsc_rx_statistics

3.3.2 DL cumulative quality % in class X, S1 (dlq_2a)

Description:

This KPI gives a cumulative percentage of call samples in classes 0 to X.

X

= 5 and is normally used as a quality indicator. If X = 5 and this figure

is

100 %, the MS users have not perceived any quality problems in case

of

EFR codec.

Use:

This KPI is used to estimate actual voice quality perceived by end (MS) user. Actual values are not comparable between different codec versions (e.g. AMR and non-AMR).

Formula:

sum(freq_dl_qual0

+

+

freq_dl_qualX)

100 * ------------------------------ %

sum(freq_dl_qual0

+

+

freq_dl_qual7)

Counters from table(s):

p_nbsc_rx_statistics

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BSS12 GSM Voice Key Performance Indicators 3.4 Traffic share The purpose of the following KPIs

BSS12 GSM Voice Key Performance Indicators

3.4 Traffic share

The purpose of the following KPIs is to examine the traffic share of different features in the network. The traffic share KPIs are used for measuring total traffic and SDDCH traffic, examining DTM traffic and measuring AMR traffic share.

3.4.1 TCH traffic sum (trf_1d)

Use:

This KPI is used on the BTS and area level.

Formula (NetAct names):

sum((0.5*a.DTM_duration_sum_HR

+

------------------------------------------

+

sum(b.ave_busy_tch)

------------------------------------------

Counters from table(s):

a = p_nbsc_ps_dtm

b = p_nbsc_res_avail

3.4.2 Average SDCCH traffic (trf_11b)

Use:

This KPI is used on the BTS level. For area (or segment) level, first use the formula for all the BTSs and then sum this formula over all underlying BTSs.

Formula (NetAct names):

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GSM voice KPI definitions and formulas ------------------------------- sum( res_av_denom15 ) Counters from table(s):

GSM voice KPI definitions and formulas

-------------------------------

Counters from table(s):

p_nbsc_res_avail

3.4.3 DTM CS traffic ratio (dtm_2)

Description:

DTM is a new S12 application software that allows simultaneous CS and PS use. This KPI defines the ratio of DTM CS traffic (in Erlang) to all CS traffic.

Formula notes:

1)

2)

10ms (devided by 100 in the formula) S12 does not support DTM CS HR connections (hence the counter

3)

will always be zero). BSC has two counters (c2046 as numerator, c2047 as denominator) for busy full rate TCH and two counters (c2048 as numerator, c2049 as denominator) for busy half rate TCH. NetAct stores the division results as counter c2046 (ave_tch_busy_full) and c2048 (ave_tch_busy_half). Therfore counters c2047 and c2049 are redundant and not visible in NetAct.

Formula:

DTM CS Erlangs/(DTM CS Erlangs + non-DTM CS Erlangs)

sum((0.5*a.DTM_duration_sum_HR

+

a.DTM_duration_sum_FR) / 100) / (period_duration*60) 100 * ----------------------------------------

sum((0.5*a.DTM_duration_sum_HR

+

+

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BSS12 GSM Voice Key Performance Indicators * (0.5 * b. ave_tch_busy_half + b. ave_tch_busy_full) /

BSS12 GSM Voice Key Performance Indicators

Counters from table(s):

p_nbsc_ps_dtm

p_nbsc_res_avail

3.4.4 TCH traffic share of non-AMR calls (trf_120a)

Description:

This KPI indicates TCH use % (sampling interval 480 ms) for non-AMR calls.

Formula:

100*trf_115a/ trf_119

Trf_115a formula:

sum(nvl(FREQ_UL_QUAL0,0)+ + nvl(FREQ_UL_QUAL7,0) -sum(nvl(AMR_FR_MODE_1_UL_RXQUAL_0,0)+ +

)*0,48/3600

Trf_119 formula:

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GSM voice KPI definitions and formulas sum(nvl( FREQ_UL_QUAL0 ,0) + + nvl( FREQ_UL_QUAL7, 0))*0,48/3600 Counters

GSM voice KPI definitions and formulas

sum(nvl(FREQ_UL_QUAL0,0) +

+

nvl(FREQ_UL_QUAL7,0))*0,48/3600

Counters from table(s):

p_nbsc_rx_qual

p_nbsc_rx_statistics

3.4.5 TCH traffic share of FR AMR calls (trf_121)

Description:

This KPI indicates TCH use % (sampling interval 480 ms) for full rate AMR.

Formula:

100*trf_117/ trf_119

Trf_117 formula:

sum(

) *0,48/3600

Trf_119 formula:

sum(nvl(FREQ_UL_QUAL0,0) +

+

nvl(FREQ_UL_QUAL7,0))*0,48/3600

Counters from table(s):

p_nbsc_rx_qual

p_nbsc_rx_statistics

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BSS12 GSM Voice Key Performance Indicators 3.4.6 TCH traffic share of HR AMR calls (trf_122a)

BSS12 GSM Voice Key Performance Indicators

3.4.6 TCH traffic share of HR AMR calls (trf_122a)

Description:

This KPI indicates TCH use % (sampling interval 480 ms) for half rate AMR.

Formula:

100*trf_118a/ trf_119

Trf_118a formula:

sum(

) *0,48/3600

Trf_119 formula:

sum(nvl(FREQ_UL_QUAL0,0) +

+

nvl(FREQ_UL_QUAL7,0))*0,48/3600

Counters from table(s):

p_nbsc_rx_qual

p_nbsc_rx_statistics

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