Introduction

Profile 4 Maintenance Maintenance is available to you to troubleshoot, maintain and inform you on the status of your current network and possible expansions, everything from new security implementation to complete redesign. These services are available on a per call basis or in the form of a service contract. Typical contracts involve, regular network checking, adding and removing of IPs, subnet maintenance, domain setup and maintenance, troubleshooting and resolving of problems on the network, troubleshooting of related hardware attached to the network, setup and changes to security polices, adding and removing of users, implementing filtering and anti-spam solutions. Each contract is customized to your network and your needs. Please feel free to contact us regarding a consultation to ensure that your network is as secure and reliable as you want it to be.

Problem statement

1. Netvalue currently have no maintenance plan on their hardware, Maintenance on hardware devices is important to prevent the down time and hardware failure. 2. No maintenance plan on their network connective. Maintenance on network devices is important to prevent the connection lost and maintain network quality. 3. No maintenance plan on their backup Backup maintenance are important to implement a maintenance routine that enhances the likelihood of successful data recovery in the event of an emergency. 4. Netvalue currently choosing programming language that hard to maintain The company currently use COBOL and Fortran programming language, this two language are difficult to program and very few user are know how to using the language 5. No Update/Testing frequently on their operating system and firewall It will cause the system become not effective and reliable to the user.
Network maintenance

Backup maintenance
Backup Schedules

As part of this routine, store your backup tapes in a safe place. Clean the tape drives regularly, as recommended by the tape drive manufacturer, and discard old backup tapes according to the manufacturer's recommended cycles. Regularly test your backup

procedures and verify the quality of your backups to make sure that you are backing up the system accurately. Practice your backup and restore procedures regularly:

Use a full backup from your normal backup set to restore the database files to a test server, and then make sure that the log files replay the way you expect them to. Restore any incremental or differential backups that are built from the full backup to make sure that they restore correctly. Run some basic tests. For example, log on to a mailbox or access a public folder to make sure that the restored database is functioning properly.

It is useful to run the following test before you deploy Exchange Server in a production environment: 1. Back up the Exchange Server databases to tape. 2. Generate load on the system so that the log files record some activity. You can do this by running the Loadsim or Mailstorm utility. 3. Simulate a crash. 4. Restore the database files from your tape backup, and then make sure that the log files replay as you expect them to. 5. Run some basic tests. For example, log on to a mailbox or access a public folder to make sure that the restored database is functioning properly.

Web Servers Database Servers ERP System Email Server Active Directory

Nightly Nightly Nightly Weekly Nightly

3:00 am 12:00am 12:00am 2:00am 12:00am

2hrs 6hrs 6hrs 30mins 6hrs

Headquarters

No Impact to Business

Headquarters/Branch No Impact to Business No Impact to Business No Impact to Business No Impact to Business

Security maintenance
Firewall Testing Run Test on Intrusion Detection

Routine VPN Maintenance Review and Update Network Diagrams Run Test on Intrusion Detection Routine VPN Maintenance Monthly 8:00am 1hr No Impact to Business No users will be able to access the intranet while the VPN is down No Impact to Business

Monthly

12:00am

30mins

Review and Bi-Annually Update Network Diagrams

9:00am

3hrs

Update/Testing Update and testing are require to make sure the software in use are reliable and to be effective an operation needs, and also antivirus and firewall are require an efficient "engine" to ensure that normal operations are not affected by its continuos "check"; Web Deployment Testing Windows Desktop Updates On Demand On Demand Operation Time Type No Impact to Business All Windows servers will need to be restarted after update. This means various servers will be down throughout the night for 5-10 minutes All Linux servers will need to be restarted after update. This means various servers will be down for 5-10 minutes All servers behind the firewall will be

Monthly

9:00pm

6hrs

Headquarters /Branch

Linux Server Updates

Monthly

10:pm

1hr

Headquarters /Branch

Firewall Updates

Monthly

12:00am

10mins

Headquarters /Branch

inaccessible during the update. DNS Server Updates Monthly 1:00am 30mins Headquarters /Branch IP addresses will not be mapped while the DNS server is being updated. Individual desktops may run slower while virus update are being performed on it.

Virus Protection Nightly Software Updates

1:00am

3hrs

Headquarters /Branch

Deployment Schedules Web Server Deployment Business Integration Tools (BizTalk, SSIS) Hardware Deployments Other Data Dumps to ERP Web Server Deployment On Demand On Demand On Demand Unknown Unknown No Impact to Business No Impact to Business Hardware upgrades will take the system being updated down for the time of the upgrade. All Hardware upgrades will occur during the affected systems down time. No Impact to Business

Business On Demand Integration Tools (BizTalk, SSIS) Hardware Deployments Scheduled/On Demand

Scheduled/On Demand

Unknown

Other Data Dumps to ERP

On Demand

On Demand

Unknown

Log Server Review IIS Logs DB Transaction Logs Firewall Logs IIS Logs DB Transaction Logs Firewall Logs Monthly Monthly 9:00am 10:00am 1:00pm 1hr 1hr 3hrs No Impact to Business No Impact to Business No Impact to Business

Hardware maintenance We can serve as your single contact to manage maintenance across your enterprise, including IBM and non-IBM products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

Highlights

Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability Onsite hardware break/fix (warranty and maintenance, direct delivery and vended) Vendor coordination, maintenance transition and delivery management for IBM and non-IBM products Help desk electronic link option interface for problem reporting, tracking and measurement Ongoing project/escalation/service delivery management

Our flexible, end-to-end solution services set can include:

Maintenance management

Repair coordination Problem management Asset management Administration

We can provide 24x7, single-source service for in-warranty and post-warranty maintenance services designed to help keep your multivendor operating environment up and running at peak efficiency. We can offer hardware maintenance services for a variety of equipment manufacturers, including Cisco, Ciena, Symbol, Sun, HP/Compaq, EMC, Dell, and others.

Imagine the scenario, you get to work to find your network is down and your server won't boot. What happens next? Cost effective hardware maintenance saves you time, money and hassle. For one fixed amount per month, Miller Waite covers all your hardware with a guaranteed, priority response time and takes full ownership of the problem until it is resolved. Customised to your size, needs and budget, this service allows you to manage your IT costs and avoid any unexpected and costly repairs. A guaranteed, priority response time ensures your system will be working again with minimum delay. In the unlikely event a hardware issue cannot be repaired immediately, free loan equipment is made available, to keep you and your business working.

Workstation Maintenance - A choice of response times from 1 to 16 hours. Covers all hardware components of the workstation including the keyboard, monitor, mouse and operating system and any standard software installed e.g. Microsoft Office. Server Maintenance - A choice of response times from 1 to 16 hours. Covers all hardware components of the server. Back-up Device Maintenance - The Servers internal or external back-up device. Network Infrastructure - All physical cabling, also including switches, hubs, print servers, UPS, routers and other network peripherals. Printer Maintenance - All types of printer including inkjet, dot matrix, thermal and laser printers.

conclusion