placing quality at the heart of every organisation

Why quality? The term quality is everywhere, in all aspects of life. For organisations, deploying quality approaches is a prerequisite for sustainable business where survival requires innovation in product and service, combined with reduction in cost and a socially responsible approach. This is why quality is important:
Quality approaches improve customer satisfaction Quality approaches support improvement and innovation Quality approaches ensure corporate care and responsibility Quality approaches reduce costs and improve profitability Quality approaches help to identify and manage risk

The CQIs motto is plan, measure and control, which we apply from the boardroom to the workplace by doing the right things right the first time and bettering performance through incremental improvement and breakthrough change. In other words, innovation and care in all we do.

through innovation and care we create quality

innovation
in product in management and processes society

care
customers, partners and people

in service

reduced waste and variation

environment

health, safety and security

improved market share

improved leadership, vision

sustainability

business continuity

improved profitability, market leadership

effective management of risk

stakeholder satisfaction

The quality way Quality professionals are trained and competent to apply an extensive range of concepts, principles, tools and techniques. These allow organisations to manage their processes effectively and enable them to achieve their goals by producing products and services that meet customer expectations in a way that satisfies all stakeholders. Ensuring that your organisation has professional competence in these quality approaches is the foundation to their successful application.

Recognition as a Chartered Quality Professional puts me on the same level as other chartered professionals, increasing my status and the standing of quality within my organisation

CQI membership is a fantastic pathway for the development of people in my organisation; from those who need the basic tools in addition to their main discipline, to those leading improvement and assurance full time

the Chartered Quality Professional - making business better

Quality is everyones business. But it cant be left to just anyone. The skills of a competent professional are a prerequisite if organisations are to implement the principles and tools of quality effectively. Organisations choose CQI Chartered Quality Professionals because they have the ability to deploy the quality concepts and tools to improve business and identify and manage risk.

The pathway to professional competence

The CQI provides a clear pathway to take you from your first experience of implementing quality tools and techniques, to becoming a Chartered Quality Professional able to provide strategic quality leadership at board level.

Which membership category supports your current role?

Student This membership level is for students in full- or part-time education studying for the CQI Diploma or Certificate in Quality, or another quality or business improvement related qualification. Associate (ACQI) This is for those who are employed and have a responsibility for quality as part of their job role. It is the ideal place to start on your journey to becoming a fully competent quality professional with a view to upgrading to Member or Fellow as you progress. Member, Chartered Quality Professional (MCQI CQP) This level is for those who are actively engaged in quality and business improvement in their job role and can demonstrate competence against the CQIs Body of Quality Knowledge. You can demonstrate your competence through the relevant qualifications or through appropriate experience and training. Fellow, Chartered Quality Professional (FCQI CQP) This is the highest grade of CQI membership. It requires extensive knowledge and experience of quality but also evidence of quality leadership through personal contribution to furthering the profession.

Did you know more than 10,000 quality professionals in more than 20 countries have their professional competence recognised through CQI membership?

CQI Training has provided my management team with the tools required to plan, measure and review our processes to ensure we take a structured approach to business improvement and innovation

your routes to competence as a quality professional

Quality professionals are not born competent they have to learn. Quality is not a vague philosophy, it is a defined set of concepts, principles and tools: some hard tools, such as system design and data analysis, and some soft tools, such as facilitation and leadership. Some quality professionals gain these competences through experience, training and mentoring, and for others the CQI provides a clear pathway to learning via the knowledge and skills defined in the Body of Quality Knowledge.

CQI Training
Effective training changes our thinking and behaviour and provides us with the tools to create an environment where innovation and care can flourish. CQI Training offers a range of short training courses where you learn by doing. Our aim is to make learning a more effective and enjoyable process so further increasing the transfer of knowledge and skills from the training course to the workplace to achieve results. We provide public and in-house training in the UK and globally and our clients range in both sector, from EDF Energy to the United Nations, and geography, from Swansea Institute of Higher Education to the Botswana Bureau of Standards. Our in-house training service gives you the opportunity to create bespoke courses for your organisation and if you need help identifying your quality training needs, we can assess your requirements in relation to your business goals. We also offer the CQI Certificate of Training in Quality Management Practices: a way to get formal recognition for the knowledge and skills acquired by attending several courses in a related field. The certificate meets part of the requirements to apply for the CQI chartered membership grade MCQI CQP.

CQI Education
Thousands of quality professionals have achieved the CQIs qualifications. The CQI Diploma in Quality shows that you can professionally apply the full range of quality assurance and management skills. It shows you have a critical understanding of the key concepts, principles and practices and know how to apply them. And it shows you are able to offer creative solutions to quality challenges. The CQI Diploma meets the qualification requirements for chartered membership grade, MCQI CQP. The CQI Certificate in Quality gives you a solid start in appreciating and applying quality approaches. It will provide you with the language, statistical methodology and analytical skills used in quality and will help you understand your role in developing quality systems in your organisation. The CQI Certificate meets the qualification requirements for associate member, ACQI. The CQI is a nationally recognised awarding body accredited by Ofqual to provide modular qualifications, equivalent to NVQs, through CQI approved providers. Our qualifications support you on your path to competence, whatever your level of entry and are available by both distance and classroom-based learning.

We provide public and in-house training in the UK and globally and our clients range in both sector and geography

CQI membership provides you with the status of a recognised quality professional to enhance your career. But it also provides you with a framework and resources for ongoing development and support
Being a member of the CQI means I have access to the quality related resources I need and a community of professionals to benchmark myself against in a whole range of industry sectors

the value of CQI recognition

An unparalleled source of industry knowledge through the online CQI Body of Quality Knowledge Qualityworld, the industry magazine, with the latest quality news, views and jobs A network of special CQI interest groups, your local branch and online forums Access to events and courses provided by the CQIs partner organisations The ability to gain or update skills on discounted CQI training courses A framework for your continuing professional development

Your organisation and your sector

The CQI can help your organisation improve by providing trained and competent quality practitioners and professionals at every level, whether you require staff to understand the basics of process design and improvement or to provide strategic quality leadership. CQI company members recognise the value in getting the right people to the right level of competence in quality and our company membership provides a framework for you to do that.

IRCA
Set up by the UK government in 1983, the CQIs International Register of Certificated Auditors (IRCA) is the worlds original and largest international certification body for auditors of management systems. IRCA certifies more than 15,000 auditors in more than 150 countries and provides businesses and industry with two key services: Certification of auditors of management systems Certification of auditor training courses IRCA auditor certification and training products range from quality to food safety, and from health and safety to corporate sustainability. For more information visit www.irca.org

Did you know more than 60,000 people take IRCA certified auditor training courses each year?

what next? now you know what quality and the CQI can do for you...
Join the CQI have your professional competence recognised by becoming a Chartered Quality Professional Get yourself and your staff competent contact us to find out how to access the training and education you need to develop your knowledge and skills to become a Chartered Quality Professional Find out about quality visit our website and discover how quality can help your organisation in the CQIs Body of Quality Knowledge Stay in the loop subscribe to Qualityworld, the industrys leading magazine for quality professionals and keep up to date with the latest news, views and innovations Join a special interest group we operate SIGs that cover many interests, from integrated management to the nuclear sector. Visit our website to join Find a job have a look at our online job pages at www.thecqi.org and see what you could be doing Find a consultant getting the right consultant to advise you on quality can be a challenge: the CQI provides a publicly available, online register of competent consultants (the Management Consultants Register) to make this easier Find an auditor need an internal or external auditor? You can chose from more than 15,000 auditors in 150 countries with competences in quality, environment, health, aerospace, maritime, food safety, information security, business continuity and CSR www.irca.org

keep up to date with news, views and the latest innovations

Visit us now at www.thecqi.org Or contact us directly at: 12 Grosvenor Crescent, London, SW1X 7EE. T: +44 (0)20 7245 6722, F: +44 (0)20 7245 6788, E: info@thecqi.org

CQI0001/Jul09/02