Table of Content 1.0 Executive Summary 1.1 Objectives 1.2 Mission 1.3 Key To success 1.

4 The Economic Activity 3.0 Products and Services 3.1 Product and Services Description 4.0 Market Analysis Summary 4.1 Price Of Touch Screen Waiter 4.2 Target Market Segment Strategy 4.3 Main Competitor 5.0 Strategy and Implementation Summary 5.1 Value Proposition 5.2 Competitive Edge 5.3 Market Strategy 5.3.1 Promotion Strategy 6.0 Web Plan Summary 6.1 Development requirement 7.0 Management Summary 7.1 Organization Structure 7. 2 management Team 8.0 Financial 7.1 Internal Source 7. 2 External Source 9.0 Implementation plan 3 4 4 4 5 6 6 7 7 7 7 8 8 9 9 10 11 11 11 11 11 12 12 13 13

1.0 Executive Summary The basic problem in the food service industry is that restaurants are not realizing efficiencies that would result from better applications of technology in their daily operations. Every restaurant has counter where you can place your order and then make the payment. So every restaurant needs an employee for taking the order and processing the payment. Labor rates are increasing every now and then and it is difficult to find employees in the middle of the highway, hence to solve this problem we plan to design a "Touch Screen Waiter System." Touch screen waiter is an interactive table that provides restaurant patrons with the ability to view and order from a touch sensitive, digitized menu. The glass surface reacts only to finger touches meaning an accidental swipe of cutlery or dishes wont unintentionally beckon a server. Touch screen waiter is designed to help restaurant operate smoothly. Touch screen waiter can be operated to finger. Temperatureegulated device monitors maintain the internal temperature assuring sate operation of the monitor. Furthermore, participating establishments can include photos and descriptions of menu items so that customers can make their selections without any fear of mystery ingredients or allergic reactions. The objectives of this plan are to achieve the following: Facilitate registration; Highlight financial requirements for the sake of fundraising and sourcing of capital; Provide a plan for the start-up and development of the co-operative over time; Provide an evaluation tool to assess the progress and development of the cooperative.

Besides setting out the general economic activities, market analysis, strategies and organizational structure, the plan identifies the key financial requirements of the cooperative for start-up and details a set of priorities for implementation by the board. Some of the main financial requirements for start-up of the co-operative relate to purchasing the following: Office infrastructure. Experienced workers Electronics Equipment

In terms of the Implementation plan, the following priorities have been identified for the board: Ensure members pay fees and purchase shares Use business plan to raise finance or obtain donations for initial start-up capital requirements Set up board committees Obtain insurance as co-op expands

2.1 Objectives The following objectives have been identified by the prospective co-operators for the food industry co-operative: Become the main supplier of touch screen waiter system for the restaurant in Malaysia Provide subsistence employment for members; Build unity amongst members; Build capacity for self reliance and self management;

Expand the co-operative movement in the community by working with other cooperatives and doing education work; Provide marketing, transport, organisational infrastructure and processing facilities;

1.2 Mission Our mission is can help the restaurants to run their business and provide the services in an effective way within a time allocation. 1.3 Keys to Success The keys to success in our business are:

Provide flawless and friendly to use system to restaurant owner. Expand rapidly to control the market. Offer reasonable prices.

2.2 The Economic Activity The economic activity of Touch screen Waiter system is to make are selection menu order for food and doing online payment using internet banking or credit card . Touch screen waiter is designed to help restaurant operate smoothly. Touch screen waiter can be operated to finger. Temperatureegulated device monitors maintain the internal temperature assuring sate operation of the monitor. This self-service restaurant will be equipped with a user-friendly touch screen, a credit/debit card reader, and software for completing the process at the backend. For this system there will be a system administrator who will have the rights to enter the menu with their current prevailing prices. He/she can enter anytime in the system by a secured system password to change the menu contents by adding or deleting an item or changing its price. Now when the customer enters the restaurant, he will place his order with the help of the touch screen using the intuitive graphical user interface, right from the selection of language till the payment confirmation. He will select from the food options according to his choice and the system will display the payment amount he has to make once he has finished with his order. He

will have the option of paying the bill by cash, debit card or a credit card. The user will slide his card and the system will check for the validity of the card and the payment will be made. A receipt will be printed containing the order number and the order will be sent in the kitchen for processing. Several problems also plague the operations of TouchTech at the moment which include: Lack of equipment Insufficient self management skills Lack of operational infrastructure Limited capital Lack of promotion

Benefits to Members The prospective co-operators identified the following advantages or benefits that can be derived through the co-operative: Equal share ownership as worker owners; Skills acquisition both to manage the co-operative and in designing,development and production; Surpluses which would be shared with members through higher wages; All worker owners will be entitled to contribute to decision making in the cooperative; All worker owners can stand for election to the board; All worker owners could earn a 'wage'.

Section 2.0 PRODUCT AND SERVICE DESCRIPTION Business based on food services has grown significantly in Malaysia in the last decades where many restaurants opened and offered various types of menu for customers. The restaurants consistently improve their food ordering system because this is the way of interaction between restaurants and customers. Typically there are different food ordering process in different restaurant but all requires the coordination of some tasks. Considering this environment, we will offer touch screen waiter system to restaurant where customer just have to order food in touch screen available in the restaurant. Touch screen waiter system developed to help the restaurants owners manage their restaurants in a systematic way, provide an easier way to make an order for the customers and make a staffs work in an effective way. Touch screen waiter system is a dynamic system which available to any restaurants who wants to expand the services to the customers.

Customer views menu for food selection.

Customer makes order and adds additional ingredients to the menu.

Customers make payment via online payment, credit card or cash

The price of food will be displayed on the screen

Kitchen assistant views order from screen at kitchen for menu preparation.

Foods deliver to customer place.

Section 3.0 TECHNOLOGY DESCRIPTION

Section 4.0 MARKETS AND COMPETITION

Market Segment Targeting

POS systems also differentiate themselves through their target markets: the sales needs of a retail business differ greatly from those of a restaurant or a hotel. These differences are handled through specialized software for each market segment, which minimizes complexity by only displaying relevant business information to each employee and manager in the business operation.