Installation and Fibre Channel Integration Services

STATEMENT OF WORK

Installation and Integration Services

Statement of Work
1. OBJECTIVE
The objective of this Quantum Statement of Work (SOW) is to describe a standard installation and integration process as detailed in Section 2 Scope of Engagement.

2.

SCOPE OF ENGAGEMENT

For the purpose of this engagement, the Customer is the party issuing the Purchase Order and acknowledging the fulfillment of this SOW. All Term and Conditions apply as described in Quantums Price Quote or Customers applicable separate signed agreement with Quantum. Any services provided by a Reseller or another third-party are not governed by this SOW. Quantums role is the deployment of Quantum-specific product configurable parameters and features. Quantum configurable parameters and features will be implemented such that the Quantum components will be presented and available to the Customer SAN for Host Operating System device discovery and backup application configuration. Quantum will make reasonable commercial effort to resolve multi-vendor systems integration issues. However, this SOW does not oblige Quantum to assume the role of a Systems Integrator. The tasks to be performed by Quantum under this Statement of Work (SOW) will be only those tasks described in Section 3 Phases of Work, and will include only the Customer site(s) listed on the Customer Purchase Order:

3.

PHASES OF WORK

Quantum will perform the tasks under this SOW using a phased approach: Phase 1 - Implementation Kickoff Meeting Phase 2 Library/VTL Hardware Installation Phase 3 SCSI/Fibre Channel Integration Implementation Phase 4 - Implementation Closeout

The tasks and deliverables associated with each phase are as follows:

PHASE 1: IMPLEMENTATION KICKOFF MEETING

Upon conclusion of the Sales process and completion of the Pre-Sales Engineering Architectural design, an Installing Systems Engineer will be assigned to initiate an installation planning meeting with Customer contacts. The objective of this meeting is to finalize installation tasks, responsibilities and the hardware installation/ integration schedule. Pending availability, this meeting may be facilitated with a face-to-face meeting, conference call or online presentation session (i.e. WebEx). During this meeting, the Installing Engineer will confirm Customer readiness with regard to Installing Systems Engineer access requirements, physical facility requirements, Customer configuration, and Customers completion of the Pre-Install Checklist (if applicable). Agenda: Review the design as architected in Quantum Pre-Sales Engineering consultations Review Customer and Quantum resource tasks/requirements Review Pre-Install Checklist (If applicable) Discuss system downtime requirements, if applicable Discuss status of Quantum tasks (Section - 4) and Customer tasks (Section 6) Review Customer acceptance criteria Review the Quantum Customer Knowledge Transfer

Installation and Fibre Channel Integration Services

STATEMENT OF WORK
PHASE 2: HARDWARE INSTALLATION
Quantum Tasks: The following summarizes the Roles and Responsibilities of the Quantum Installing Engineer during the actual deployment. Quantum Will:

Uncrate/unbox and if needed, level library, Rack mount frame, if applicable, Install tape/disk drives, Connect cables for robotics and drives, Connect library to customer LAN (Ethernet connection). Power up library and ensure power on self test operation completes, Configure Quantum Library Partitioning per Architected Design, Audit/Ensure appropriate Quantum Firmware and Quantum Management software versions are installed and updated, Set up email notification to Quantum/customer email aliases (RAS event tracking), Set up StorageCare Guardian agent and connection, if applicable, Set up partitioning and enable advanced features (licensed), if applicable, Review library operation with customer.

PHASE 3: FIBRE CHANNEL INTEGRATION IMPLEMENTATION

Quantum Tasks: The following summarizes the Roles and Responsibilities of the Quantum Installing Engineer during the actual deployment. Quantum Will: Connect customer-provided cables from customer SAN to Quantum Fibre Channel Devices, Install and configure Quantum Management Console Software, Enable and configure all Quantum licensed features purchased by Customer, Configure SAN Network settings on Quantum devices (per Customer provided values), Configure Support Notification Features (per Customer provided values), Configure Quantum specific Fibre Channel Port configurations on Quantum devices, Configure Quantum device LUN mapping per Architected Design, Configure Quantum Library inventory and media behavioral settings, Configure Quantum specific Licensed features (per Architected Design), and Configure Quantum StorageCare Guardian enabling (if applicable and per Customer provided values).

PHASE 3: INTEGRATION CLOSEOUT

Quantum Tasks: Provide Quantum Product Operational and Tech Support Procedural knowledge transfer to Customer, Update Quantum Runbook documentation of as built configurations.

4.

DELIVERABLES

Quantum deliverables of this engagement are as follows: Hardware Installation and/or SCSI/Fibre Channel Integration of Quantum Components into Customer SAN Quantum Runbook documentation

Installation and Fibre Channel Integration Services

STATEMENT OF WORK
5. CUSTOMER ROLES AND RESPONSIBILITIES

The reasonable cooperation of Customer personnel shall be provided to efficiently and effectively complete this integration implementation. Customer Tasks: The following summarizes the tasks and responsibilities of the Customer to assist the Quantum Installing Engineer during the actual deployment. The Customer is responsible for all of the following: Providing cabling from Customer Network/SAN to Quantum Devices, Providing valid Network/SAN parameters as required, Providing valid Email and Support Notification parameters as required, Providing valid information for StorageCare Guardian enabling as required, Customer SAN configurations, Installing/configuring Server Operating systems/Patches/Service Packs, Installing/configuring Customer Server Device Drivers, Installing/configuring Customer Applications, Confirming successful Server access to Quantum devices from each Server, Planning production downtime and Server reboot requirements, Ensuring all Customer data is secure and backed up prior to install, and Providing valid media and license keys required at installation. (Note: For assistance in confirming the necessary media and licenses keys, Customer may contact its Quantum Account Executive and/or reseller.)

6.

CUSTOMER ASSISTANCE AND ACCESS REQUIREMENTS

Customer shall provide the following minimum assistance for Quantum personnel: Support staff properly trained in their respective areas of technical expertise. Meeting facilities as required, including phone hookups for telephone conferences. Copies of all relevant documentation required by Quantum (i.e. IP Address lists, Hostname lists..etc) Access to key Customer personnel whose participation is required, in Quantums reasonable discretion, in order for work to proceed effectively. Necessary site access at all work sites specified in the customers purchase agreement. If additional sites are added to the original scope of work under the SOW, then additional time and materials fees will be assessed for work at those additional sites, including travel and subsistence expenses where required. Planning, design and architecture for changed/additional scope will be considered billable activities. For services scheduled outside of the normal business day (8:00 am - 5:00 pm, local time) a charge of 1.5 times the Installation and/or Integration fee will apply. For work that extends beyond the normal business day, due to customer caused delays an additional charge of $250/hour will apply. Customer shall manage and protect its own data on a daily basis. This includes regular backups and data management tasks, which shall not be assumed by Quantum unless specifically required under this SOW.