Lou DeLillo
754.214.6284 | lou@loudelillo.com
Skills & Softwares
- Microsoft Office, Office 365, Consultant, Systems Engineer & Project Manager at PalmTech Computer Solutions
SharePoint Online, Skype
for Bus., OneDrive for Bus.
- iWork, iLife, Adobe CS
- Windows, Mac OS
- Windows Server 2008, 2012,
Azure and OSX Server
- Active Dir, DirSync, DHCP, DNS,
GPO, Print/File Services
- Dell Certified Technician
- Wired and Wireless Network and positive experience for each user.
design, Meraki infrastructure
- Symantec Ghost & Veritas,
ShadowProtect, DeepFreeze, design plans, creating a pragmatic path to meet their needs.
Desktop Authority, DeployStu-
dio, KACE, Acronis
- VMware, Hyper-V
- CPanel11, PHPmyAdmin,
Joomla, MediaWiki, WordPress
- ConnectWise
Education
Florida Atlantic University
Boca Raton, FL
2009 - 2013
Major: Management of
Information Systems
References
Michael Gutierrez
Sales Engineer, LogMeIn
Matt Heuer
Sales, PalmTech
Julie Frye
Technology Coordinator, CSCS
Edwin Copeland
Director of Op., Hope S.Florida
Find Out More
hireloudelillo.com
linkedin.com/in/loudelillo
IT Consultant, Engineer
Experience
West Palm Beach, FL | Aug 2012 - Present (Currently Remote from Raleigh)
Managed multiple projects from the sales phase through to installation and later into
maintenance cycle while prioritizing on-going service-related tasks.
Rendered professional IT services in-person & remotely in a variety of capacities.
Provided diagnostic andtroubleshooting services for systems, networks & servers.
Consulted clients on strategic IT related business decisions as virtual CIO.
Developed rapport and trust with clients to learn about their companys needs, & rec-
ommended relevant solutions to enrich their business information systems.
Cultivated the client relationship through every user interaction, creating a consistent
Partnered with sales team and assisted during sales phase to identify opportunities
during client consultations. Translated clients abstract goals into concrete technical
Created and instructed tailored training to individuals and teams on various platforms
and applications, including SharePoint, Office, and basic computer skills.
Designed, installed and managed WAN topologies spanning 50+ locations.
Deployed and managed ITSP based VoIP systems, IP camera and POS systems.
Performed security audits and penetration tests on client infrastructure to identify po-
tential attack vectors. Worked with clients to designed and implement revised internal
security policies to address these vulnerabilities and gaps in protection.
Level 2 Support Engineer at Automated Healthcare Solutions 
Miramar, FL | April 2012 - July 2012(Contract)
Provided technical support in-person and over the phone for internal users on various
platforms: Windows, OSX, Blackberry and iOS.
Partnered with IT staff to assist in bulk workstation upgrade project, leveraging Dell
KACE to rapidly build and deploy images to hundreds of workstations.
Systems Administrator / Technology Support Specialist at Coral Springs Charter School
Coral Springs, FL | August 2008 - April 2012
Performed Helpdesk duties: resolve tickets and find solutions to recurring issues.
Professional development instructor: taught faculty how to use and integrate 21st cen-
tury technologies in their classrooms and lessons.
Partnered with curriculum specialists to digitize student course selection system.
Instructed apprenticeship class for students, providing them with hands-on experience
diagnosing and troubleshooting Level 1 tech support issues.
Implemented a software library for teachers, enabling them to mount approved ISOs
and install software without involving the helpdesk.
Administered and maintained content filter and internal LAN.
Managed workstation imaging. Created golden master images for use site wide.
Volunteering
Hope South Florida, 2014-2016
Regularly collaborated with Hope South Florida on several projects, including creating
and maintaining computer labs for at-risk youth, working as a technician for fundraising
events and providing consultation for projects with technical elements.
Environmental
Created certified wildlife habitats, partnered with City of Coral Springs to identify and
resolve e
 nvironmental issues in the community.