Sample Questions for Chapter 1

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following are the primary functions of all organizations? 1) _______ A) marketing, human resources, and finance/accounting B) sales, quality control, and production/operations, C) research and development, finance/accounting, and purchasing D) production/operations, marketing, and human resources E) marketing, production/operations, and finance/accounting 2) An operations manager is not likely to be involved in A) the design of goods and services to satisfy customers' wants and needs B) the quality of goods and services to satisfy customers' wants and needs C) work scheduling to meet the due dates promised to customers D) maintenance schedules E) the identification of customers' wants and needs 3) Which of the following attributes is most typical of a service? A) mass production B) easy to automate C) tangible D) consistency E) production and consumption occur simultaneously 4) Which of the following is not a current trend in operations management? A) global focus B) just-in-time performance C) supply-chain partnering D) mass customization E) All of the above are current trends. 5) The largest contributor to productivity increases is __________, estimated to be responsible for __________ of the annual increase. A) capital; 90% B) technology; over one-half C) Mr. Deming; one-half D) management; over one-half E) labor; two-thirds 2) _______

3) _______

4) _______

5) _______

1) E 2) E 3) E 4) E 5) D