"Apple is misleading customers about data recovery. They’re lying! They ban accounts. It really pisses people off!" That’s the focus and fallout of a CBC report about a couple from Newfoundland who were trying to save their vacation photos from a water damaged iPhone. I’ve been asked about the report over and over again since it aired and it’s taken me a little while to sort through it all. And that’s only because the report itself is so… unsorted — it’s an incredibly important story but it’s not told incredibly well. So, let's dive into it! SPONSOR: Simple Contacts: Get $20 off your first Simple Contacts order just by going to simplecontacts.com/vector20 or entering VECTOR at checkout. LINKS: Expert disputes Apple on data recovery from water-damaged iPhones - YouTube MORE: Gear: https://kit.com/reneritchie Podcast: http://applepodcasts.com/vector Twitter: https://twitter.com/reneritchie Instagram: https://instagram.com/reneritchie Mobile Nations Affiliate Link Policy SUBSCRIBE: Apple Podcasts Overcast Pocket Casts Castro RSS YouTube