Академический Документы
Профессиональный Документы
Культура Документы
1-2
Business ethics...
comprises principles and standards that guide behavior in the world of business. Whether a specific behavior is ethical or unethical is often determined by stakeholders:
investors employees customers interest groups the legal system the community
1-3
Social responsibility is the obligation a business assumes to maximize its positive effect while minimizing its negative effect on society. Social responsibility consists of the following responsibilities:
economic (satisfy investors) legal (obey the law) ethical (expected activities & behaviors) philanthropic (desired activities & behaviors)
1-4
1-7
Firms established ethics committees. Defense Industry Initiatives emerged and became the foundation for the Federal Sentencing Guidelines for Organizations
corporate support for ethical conduct
Copyright Houghton Mifflin Company. All rights reserved. 1-10
1-11
standards and procedures capable of detecting and preventing misconduct high level oversight care in delegation of authority effective communication (training) systems to monitor, audit and report misconduct consistent enforcement continuous improvement
Copyright Houghton Mifflin Company. All rights reserved. 1-12
Realization that business ethics programs are good for business Businesses working more closely together, globally, to establish standards of acceptable behavior Copyright Houghton Mifflin Company. All rights reserved. 1-13
Customers, employees, and investors are major concerns for firms that want to develop loyalty and competitive advantage.
Goals are to increase customer dependence on the company and to provide products in an environment of mutual respect and perceived fairness. This focus creates satisfying relationships with employees. It also supports relationships with investors based on trust, dependability, and commitment.
Copyright Houghton Mifflin Company. All rights reserved. 1-14
Customer satisfaction dictates business success. A strong organizational ethical climate often places the customers interests first. Research shows a strong relationship between ethical behavior and customer satisfaction.
Copyright Houghton Mifflin Company. All rights reserved. 1-17
Many studies have found a positive relationship between citizenship and performance.
Copyright Houghton Mifflin Company. All rights reserved. 1-18