Akshay

SirDeshpande [S-5004]

What is the Difference

Yes.Its Emotions

What is the Difference

Affect
A broad range of emotions that people experience

Emotions
Intense feelings that are Directed at someone or something. Intrinsic

Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

The Six Universal Emotions

Happiness

Fear

Surprise

Emotions

Sadness

Disgust

Emotion Continuum The closer any two emotions are to each other on the continuum, the more likely people are to confuse
Anger

External Constraints on Emotions :Organizational Influences Cultural Influences

Individual Emotions

Theoretical traditions

Somatic theories :1.

James Lange Theory :- This theory and its derivates state that a changed situation leads
to a changed bodily state. It is this bodily state which in turn gives rise to an emotion.

Spot a bear
- Heart start beating faster; adrenalin is being produced The emotion fear arises 2. Cannon-Bard Theory :- It shows relations between emotions and behaviour . When a certain situation leads to an emotion; which in turn activates a typical behaviour .

Spot a bear
- The emotion fear arises

- Run away

Cognitive theories
Spot a bear

:-

Combination of two elements - Physiological Arousal and Cognitive Interpretation

- Adrenalin is released, hearts starts beating faster -The sight of a bear is interpreted as being dangerous for the health -The emotion fear arises.

Emotions
Felt Emotions Displayed Emotional Emotions Labor

EMOTION DIMENSIONS
Variety Intensity Frequency and Duration

GENDER AND EMOTIONS

Women show greater emotional expression than men Women also report more comfort in expressing emotions Women are better at reading non-verbal and paralinguistic cues than are men

EMOTIONS AT WORKPLACE
An emotion that is acceptable on the athletic playing field may be totally unacceptable at the workplace. Every organization defines boundaries that identify which emotions are acceptable and the degree to which they can be expressed.

EMOTION DIMENSIONS
Variety Intensity Frequency and Duration

What is Intelligence?

Ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning. Typically focused on

Analytic reasoning Verbal skills Spatial ability Attention Memory Judgment

What is Emotional Intelligence?

Emotional Intelligence (EI) = Understanding and Managing your Feelings and Emotions. The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

5 Aspects of E.I. :Emotional Recognition and Expression Understanding Emotions Emotions Direct Cognition Emotional Management Emotional Control

The 5 Components of E.I. :Self-Awareness Motivation Self-Management/Regulation Empathy Social Skills

Self-Awareness :The ability to recognize and understand your moods, emotions, and drivers, as well as their effects on others. Hallmarks of Self-Awareness Self-confidence Realistic self-assessment Self-deprecating sense of humor

Motivation :

A passion to work for reasons that go beyond money and status. Motivation is a desire to achieve a goal, combined with the energy to work towards that goal.

Hallmarks of Motivation Strong drive to achieve Optimism, even in the face of failure Organizational commitment

Self-Management/Regulation :

The ability to control or redirect disruptive impulses and moods.

Hallmarks of Self-Management Trustworthiness and integrity Comfort with ambiguity Openness to change

Empathy :Skill in treating people according to their emotional reactions. Hallmarks of Empathy Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers

Social Skills :

Proficiency in managing relationship and building networks.

Hallmarks of Social Skills Effectiveness in leading change Persuasiveness Expertise in building and leading teams

EI: A Controversial Concept :THE CASES FOR EI

Intuitive appeal: ability to detect emotions in others, control their own emotions and handle social interactions well. EI predicts criteria that matter: being able to recognize emotions in others facial expressions and to emotionally eavesdrop. EI is biologically based: EI is neurologically based in a way thats unrelated to standard measures of intelligence and people suffering neurological damage make poorer decisions than people healthier in this regard.

THE CASES AGAINST E.I . :EI is too vague a concept: is EI a misnomer?

EI cant be measured: validity of some of the EI measuring techniques is questionable. The validity of EI is suspect: if you can control intelligence and personality, EI has nothing much to offer.

Emotions and OB Applications

Ability and Selection Deviant Behavior

Leadership

Motivation Interpersonal Conflict

Decision Making

Applications of Emotions and Emotional Intelligence in Organizations :

How managers can influence moods Implications for Managers