Enterprise Support Systems (ESS)

Post Graduate Diploma in Management (Telecom)

Specialization Systems (S2) SYT1 BATCH : 2009 - 2011

Course Objective
To understand fundamentals concepts of
1) 2) 3) 4) 5) 6) 7) 8) Engineering Enterprise Systems I Enterprise Modeling Engineering Enterprise Systems II Architecture & Design ESS Tools, Techniques & Methodologies I MRP, ERP, ERP II, SCM, CRM ESS Tools, Techniques & Methodologies II EAI, JIT, TQM, PLM, OLAP, DW & DM ESS - Business Modules I Finance, Sales & Distribution ESS - Business Modules II HRM, PP, MM, QM, Preventive Maintenance ESS Implementation Methodologies ESS Case Studies

Syllabus
UNIT 1 Engineering Enterprise Systems I Enterprise Modeling
UNIT 2 Engineering Enterprise Systems II Architecture & Design UNIT 3 ESS Tools Techniques Methodologies I MRP, ERP, ERP II, SCM, CRM UNIT 4 ESS Tools Techniques Methodologies IIEAI, JIT, TQM, PLM, OLAP, DW & DM UNIT 5 ESS - Business Modules I Finance, Sales & Distribution UNIT 6 ESS - Business Modules II HRM, PP, MM, QM, Preventive Maintenance UNIT 7 ESS Implementation Methodologies UNIT 8 ESS Case Studies

Books Recommended
1) 2) 3) 4) Product Information, White Papers, Case Studies & Technology related Web Resources ERP Demystified Alexis Leon Tata McGraw Hill Enterprise Modeling using UML Chris Marshall Addison Wesley Business Information Systems Muneesh Kumar Vikas Publishing

Unit 5 Syllabus
UNIT OBJECTIVE To understand the business processes and implementation of ESS Business Modules I Finance, Sales & Distribution UNIT TITLE ESS - Business Modules I Finance, Sales & Distribution 1) 2) Business processes & ESS implementation of Finance Module Business processes & ESS implementation of Sales & Distribution Module

Unit 5 Syllabus
LEARNING OBJECTIVES 1) 2) 3) 4) Understanding Understanding Understanding Module Understanding Business processes related to Finance Module ESS implementation for Finance Module Business processes related to Sales & Distribution ESS implementation for Sales & Distribution Module

Financial Management
Effective Utilization of Finance (Funds) Financial Data related Process & Views

Deals with Raising & Using Finance Decision Making wrt current Competitive Status Forward Planning wrt future fund requirement & use Integration wrt Businesses, Processes, Geographical Locations Tracking, Control, Reporting, Analysis & Support related to Financial Information
Sub Systems Financial Accounting (Financial Transactions) Controlling (Cost A/c -tng) Investment Management (Budget, Plan to Settlement) Treasury Module (S/M/L -Term Payment Flow & Risks) Enterprise Controlling (SH Funding Value Growth & Investment)

Financial Management
Financial Accounting (Financial Transactions) General Ledger, AR & AP, Asset A/c tng, Legal Consolidation Controlling (Cost A/c -tng) OH Cost Control, Cost Center A/c tng, OH Orders, Activity Based Costing, Product Cost Control, Cost Object Control, Profitability Analysis

Investment Management (Budget, Plan to Settlement)

Treasury Module (S/M/L -Term Payment Flow & Risks) Cash / Treasury / Market Risk / Fund Management Enterprise Controlling (SH Funding Value Growth & Investment) EIS, Business Planning, Budgeting, Profit Center A/c -tng

Marketing Management
Effective Utilization of Marketing Resources Marketing Data related Process & Views

Deals with Update, Tracking, Control, Reporting, Analysis & Support related to Marketing Information
Sub Systems Marketing Resource Management Segment & List Management Campaign Management E-Mail Marketing Trade Promotion Management Lead Management Marketing Analysis Web Based Marketing Surveys Online, Multiple Deployment, Instant Results Self Service Portal Right Info Right Time

Sales, Distribution & Service Management

Effective Utilization of Sale Network, Distribution & Service Channels Transactions Supported - Sales Query (Inquiry & Quotation), Sales Order, Agreements, Contracts, Schedules, Delivery / Shipment, Invoice & Billing Basic Functions Inquiry Handling Quote Prepare & Process Contracts / Order Management Sales Transaction Monitoring Check Availability Transfer Requirement to MRP Schedule Delivery Calculate Price & / Tax Check Credit Limit Invoice / Billing Print / E Transfer Docs Acknowledgement

Sales, Distribution & Service Management

Sub Systems Master Data Management Order Management Warehouse Management Shipping Billing Pricing Sales Support Transportation Foreign Trade