EFFECTIVE COMMUNICATION

Alsen UPEP FK UNSRI

COMMUNICATION
Hovland, Janis dan Kelley Forsdale Brent D. Ruben

Definition-1

Communication is the process of

exchanging information. Information is conveyed as words, tone of voice, and body language. Information not only real fact, also fiction, rumor etc. Words account for 7 percent of the information communicated. Vocal tone accounts for 55 percent and body language accounts for 38 percent.

Definition-2

Interpersonal communication is the

process that we use to communicate our ideas, thoughts, and feelings to another person. Our interpersonal communication skills are learned behaviors that can be improved through knowledge, practice, feedback, and reflection.

Definition-3

Intra-team communication is a

process through which team members communicate with one another. It is made up of the communication strategies and styles of each member of the team. Like interpersonal communication skills, a team can improve its intra-team communication skills through knowledge, practice, feedback, and reflection.

 To be effective communicators, team

members must be aware of these forms (words, vocal tone, and body language), how to use them effectively, and barriers to the communications process.

 Effective communication is an essential

component of organizational success whether it is at the interpersonal, intergroup, intra-group, organizational, or external levels.

 We will cover
the basic process of communication, and then some of the most difficult communication issues people face providing constructive and effective feedback and performance appraisal.

Basic component of Communication

Communicator or Sender Message / Information Channel Reciever feedback noise

The Sender-Message-ChannelReceiver model

The SMCR model describes the communication process. The model is described pictorially below.

Fig. SMCR Model

Sender

Message

Channel

Receiver

Feed forward and Feedback

Principle of communication
1. Communication is a process 2. Communication is an interaction

system 3. Communication to rich the spesific goal 4. Communication can happened purposely or un-purposely

Type of communication

Interpersonal Communication Antarpersonal Communication Group / team Communication Mass Communication

Type of Communication
Formal Communication Non formal Communication Primer Communication Secunder Communication

Form of Communication

Face to face Use the media Verbal Non-verbal

Technic of Communication
Informative Communication Persuasive Communication instruktive Communication Human being relationship

Step of Communication
One step Communication Two step Communication Multi step communication
.

Effective Communication
If in the Communication process, the
message can be accepted and understanded by the reciever , similarly with the sender meaning.

Indicator Effective Communication

Understandble Enjoyable Influence Relationship Action

Factors that influence to the Communication effectivity

Perseption Experience Physical power of attraction familiarity

Caracteristic of supporting Effective Communication Communicator must have : 1. Credibility 2. Power of attraction 3. Power 4. Intelectuality 5. Integrity 6. Trusty 7. Social Sensitivity 8. Adulthood 9. Orientation to the Psychological Comunican condition 10.Frame of reference and field experience

Caracteristic of supporting Effective Communication

Message Technic to send the message 1. One sided atau two sided 2. Exsplisit or implisit 3. To Influence the Communican, must observe: a. attention b. need c. satisfaction d. Visualization e. action

Factors that barrier of effective Communication

Phsycologic mis. Situasi psikologis komunikan sedang marah, cemas dsbnya Semantic latar belakang bahasa yang berbeda Mecanic Suara krotokan pada pesawat telpon, tulisan yang tidak terbaca, sinyal hilang pada telepon seluler Ecologic Gangguan suara (noise), hujang deras, lalulintasyang bising

Komunikasi?
Hovland, Janis dan Kelley
proses individu mengirim stimulus yang biasanya dalam bentuk verbal untuk mengubah tingkah laku orang lain Forsdale suatu proses untuk memberikan signal menurut aturan tertentu, sehingga dengan cara ini sustu sistem dapat didirikan, dipelihara dan diubah. Signal verbal dan non verbal

Komunikasi?
Brent D. Ruben
suatu proses melalui mana individu dalam hubungannya dalam kelompok, dalam organisasi dan dalam masyarakat menciptakan, mengirimkan dan menggunakan informasi untuk mengkoordinasi lingkungan dan orang lain

Informasi
Kumpulan data, pesan (message),
susunan isyarat dalam cara tertentu yang mempunyai arti atau berguna bagi sisitem tersebut

Informasi disini tidak hanya bersifat fakta

tetapi juga bersifat fiksi, humor atau bujukan, dan apa saja

Proses komunikasi
Dalam proses komunikasi tidak selalu keenam komponen komunikasi itu muncul sekaligus. Syarat minimal komunikasi dapat terlaksana, yakni sekurangkurangnya mesti melibatkan tiga komponen, yaitu, komunikator, pesan dan komunikan

Pemahaman Kesenangan Pengaruh

kemampuan memahami pesan secara cermat sebagaimana dimaksudkan komunikator berlangsung dalam suasana yg menyenangkan
sikap komunikan berubah sesuai dengan makna yang disampaikan komunikator

Hubungan

meningkatkan kadar hubungan interpersonal

Tindakan

kedua belah pihak melakukan tindakan yang sesuai dengan pesan yang dikomunikasikan